Trusted Agent profile · Wales
★★★★★
4,651 reviews across 10 offices and 5 platforms
Darlows has 10 offices, in Merthyr Tydfil, Cardiff (five offices), Caerphilly, Pontypridd, Tonypandy and Brynmawr (Wales). Together they have 4,651 reviews on five platforms, rated 4.8 out of 5 overall.
4,271
Reviews on Google
All 10 offices
28
Reviews on Facebook
All 10 offices
2
Reviews on Yell
All 10 offices
346
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Lucy has provided us with superb services during the purchase of our house. She was of vital help because we wouldn't have been able to get the purchase through ...Read the review from sellers
Thank you to Lucy and of course all the other staff at Darlows Estate Agents. Lots of help given which to me as a single person was very invaluable.Read the review from buyers
Darlows's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleChloe was fantastic! She made selling our house a dream. Couldn't ask for more.
Thank you Will for your great review about Chloe! She is always happy to help and will be pleased to hear you were too! Please don’t hesitate to get in touch in the future! The sales team
5/5
GoogleTimothy Davies was professional, efficient, and very helpful throughout the process. Excellent service and highly recommended
Many thanks for leaving Tim such a nice review. Very kind of you
5/5
GoogleJust wanted to say a huge thank you to Eleri Page, for all her help, advice and support in finding our new home. Eleri was able to answer all our questions and very professional. She was also very accommodating with our request for an extra viewing.
Hi Victoria, Thank you so much for taking the time to leave Eleri this lovely review! We are pleased to have helped you find a new home.
5/5
GoogleEleri was informative, helped us through our first house viewing
Hi Ryan, Thank you so much for your kind review following your viewing with Eleri!
5/5
GoogleEleri was very professional and helpful during the viewing. Any queries or questions I had which she didn't know the answer to, she found out and came back to me immediately.
Good afternoon, thank you for taking the time to leave Eleri this lovely 5* review. Have a great day.
5/5
GoogleFive star service Eleri especially very happy with Darlows Estate agents Caerphilly
Hi Ron, Thank you so much for taking the time to leave this 5* review for Eleri following your house viewing.
5/5
GoogleThasos is the best at customer service - a real gem!
Thank you for your kind words
5/5
GoogleVery helpful and honest
5/5
GoogleHad a great experience with Darlows. They were very helpful when it came to me selling my property. The manager Jackie Morgan, and her entire team were always very informative, helped me whenever they were needed, and always kept me up to date with the whole process.
Thank you for your continued trust in Darlows. We're so pleased to hear that your experience has been just as positive this time around. It's great to know that Hollie has been so helpful and supportive throughout the process. We really appreciate your kind words and recommendation, it means a lot to the team.
5/5
GoogleI've been renting out my property since February 2025 with Darlows and I can honestly say the experience has been brilliant. The team are really nice, helpful, fair and professional, at all times. Every team member I have spoken to has been really friendly and professional. Having had some difficult experiences with poor estate agents in the past, I was a little nervous about letting, but with Darlows the experience has been easy and stress-free. Georgia Murphy is my property manager and she is fantastic. I feel like the property is in safe hands and both I and my tenants are happy. Georgia even helped recently with picking up some post for me from my tenant which was so appreciated. Can't recommend Darlows highly enough. They make letting a really positive experience! Can't fault them and definitely recommend.
Thank you so much for your kind words! We're thrilled to hear that Kara provided such a great experience. Your recommendation means a lot to us!
5/5
GoogleKara was very friendly and accommodating in my search for a property
5/5
GooglePolite and thorough
5/5
GoogleConnor a very good fella, he visited the property, came on time very friendly
Thank you very much for the kind review! We have passed this along to Connor in property management.
5/5
GoogleKara Morobrien was very helpful and friendly service to view and made payment and occupation of my flat very easy. Thanks.
5/5
GoogleThank you Lestyn Powell for your help very reliable and helpful. I would highly recommend Darlows.
5/5
GoogleLovely company thank you for your efforts kara
5/5
GoogleMarvellous, really helpful.Leighton is a credit to the business.
Thank you for your review Perry! From Leighton in the Sales Team.
5/5
GoogleLeighton was great. Very knowledgable about the area. Knew a lot of detail about the house. Professional but also friendly and easy to talk to. He connected us with a mortgage broker to help us know our options. Has been great at keeping … More
Thank you for your review Samantha! From Leighton in the Sales Team.
5/5
GoogleLeighton was great and knew a lot about the property I viewed. Would definitely recommend!
Thank you for your review Liam! From Leighton in the Sales Team.
5/5
GoogleHad a great experience with Darlows over repairs to the property that i am renting. Georgia went above and beyond to help me. Took nearly 7 months to get sorted, but if it wasn't for Georgia's persistence, id still be waiting now. Highly recommend Georgia, if you need anyhelp with anything to do with your property.
Thank you for your review David! From Georgia in Property Management.
5/5
TrustpilotGreat experience!!
Me and my girlfriend are first time renters and was very hesitant at the start however darlows made the experience extremely easy and effortless. Ollie the estate agent has been a huge help getting answers as quick as possible and super polite towards me and my Girlfriend. Really good work ethic!! If anyone else is a first time renter and is worried about the process then I would highly recommend Darlows.
5/5
GoogleConnor Strong delivered excellent customer service!!! Thank you
Good Morning, Thank you for leaving Connor this 5* review
5/5
GoogleThasos has been a great adviser, spoke to him multiple times in my property search and is always happy to help me find the right property to view in my tight schedule.
Hello Muizz, Thank you for your five star review and kind works about Thasos, we will be sure to pass these comments on to him and the team in Canton.
5/5
GoogleTeian who showed me around the flats was not only very pleasant but also informative at every stage of the viewings. She was able to answer all of my questions and I was most impressed with the service I received during and after the viewings
Hello Pam, Thank you for your 5* review, Teian is a brilliant member of the team and we will be sure to pass your comments on to her.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Darlows is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Merthyr Tydfil has the most, with 1,248 reviews rated 4.6 out of 5, followed by Cardiff (102 Albany Road) with 1,125.
The 10 Darlows offices, by town:
Yes. In The Trusted Agent 2026 awards, Merthyr Tydfil won Platinum, Cardiff won Platinum and seven more branches won awards. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.
