Darlows estate agents in Merthyr Tydfil, Cardiff, Caerphilly and 3 more

★★★★★ 5/5

Google

Anuja was super friendly and personable

Natasha · 7 January 2026 · Darlows Cardiff (102 Albany Road)

★★★★★ 5/5

Google

Rating only, no written review.

Muhammad · 28 December 2025 · Darlows Cardiff (102 Albany Road)

★★★★★ 5/5

Google

Hollie was professional and friendly when we met her. She gave us confidence in choosing Darlows rather than one of their competitors

Jill · 23 December 2025 · Darlows Pontypridd

★★★★★ 5/5

Google

Rating only, no written review.

Kelly · 21 December 2025 · Darlows Pontypridd

★★★★★ 5/5

Google

Jake Wright has been great to deal with throughout the rent agreement process. He was clear, responsive, and made everything straightforward from start to finish. Really appreciated his professionalism and efficiency in managing the property. Highly recommend.

Aswanth · 21 December 2025 · Darlows Cardiff (102 Albany Road)

★★★★★ 5/5

Google

Cloe was great to work with, friendly, responsive, and she really understood my needs. She provided much needed information about the location, availability and prices. Highly recommend!

Paula · 21 December 2025 · Darlows Cardiff (102 Albany Road)

★★★★★ 5/5

Google

Met Chloe Makin she was so knowledgeable about our property and went into great detail of how she could support. A brilliant ambassador for the brand and someone I felt I could trust with the sale of my house. Her happy nature and attitude were a pleasant addition to the process. Well done Lee Renshaw

Lee · 21 December 2025 · Darlows Cardiff (102 Albany Road)

★★★★★ 5/5

Google

Jake from Darlows did everything to ensure the job is done. He is great what he did to get the job done for me. I am highly impressed. Thank you Jake

Rajni · 21 December 2025 · Darlows Cardiff (102 Albany Road)

★★★★★ 5/5

Google

I met Eleri through at a home viewing with Darlows. She was extremely helpful during the entire process and with any questions I had been answered swiftly via email and over phone. Highly recommend.

Jawad · 21 December 2025 · Darlows Caerphilly

★★★★★ 5/5

Trustpilot

Excellent customer service.

Excellent customer service from Georgia. She was efficient and helpful and our issues were sorted that same morning. We couldn't of asked for more.

Elaine · 20 December 2025 · Darlows Merthyr Tydfil

★★★★★ 3/5

Google

Things were going slow because of our solicitor. They consistently contacted us to chase them up. I'm unsure as to why they wouldn't contact the solicitor themselves. Additionally the Pontypridd team never answered the phone, always had to go to head office first.

Caz · 19 December 2025 · Darlows Pontypridd

★★★★★ 5/5

Google

I’d like to thank Rhys Lewis for advise and information when he came out and valued my property He was very helpful Thanks again 👍 …

Paul · 15 December 2025 · Darlows Cardiff (782/784 Newport Road)

★★★★★ 5/5

Google

We had an amazing experience finding our first home, and Bethan was absolutely fantastic throughout the whole process. She provided outstanding service and was always there whenever we needed her. She often reached out, left helpful …

Vanessa · 15 December 2025 · Darlows Cardiff (782/784 Newport Road)

★★★★★ 5/5

Google

Bethan was really helpful in chasing up to make sure the exchange was completed swiftly.

Kanti · 15 December 2025 · Darlows Cardiff (782/784 Newport Road)

★★★★★ 5/5

Google

Louise has been amazing with taking stress off my shoulders by always being in contact between me and the seller to make the whole process easy and being able to answer any questions that I’ve asked

Connor · 14 December 2025 · Darlows Merthyr Tydfil

★★★★★ 5/5

Google

Just want to say a big thankyou to Sophie Peake, she was amazing during our rental process. She reassured all our concerns without hesitating and made the process as smooth sailing as she could. Definitely recommend Darlows and their team!

Holly · 14 December 2025 · Darlows Cardiff (102 Albany Road)

★★★★★ 5/5

Google

I had a pleasure to meet Eleri through a home viewing. She is a lovely lady, very professional, helpfull and friendly. She was answering all my questions. I would recommend using them.

Fabrizio · 13 December 2025 · Darlows Caerphilly

★★★★★ 5/5

Google

Have recently completed my sale through Darlows Canton. They were exceptional! Especially Tim. Couldn’t recommend Darlows enough, I originally had my property on the market with Peter Alan and the experience was terrible. Constants errors, no communication and rudeness, and my property was on the market with them for 6 months with no positive outcomes and barely any viewings. But then thankfully, I switched to Darlows and my property sold in two weeks! They are professional, communicative, helpful and genuinely a really friendly team. Very satisfied customer! Thank you to you all :)

Kate · 12 December 2025 · Darlows Cardiff (211 Cowbridge Road East)

★★★★★ 5/5

Google

Jackie from the pontypridd branch was fantastic in helping me get my house sale over the line. The sale was full of challenges but she was always on hand to resolve any matters for me promptly

Scott · 12 December 2025 · Darlows Pontypridd

★★★★★ 5/5

Google

We sold our house with the help of Darlows, it was a smooth completion. Connor Strong was very knowledgeable ,friendly, and talked us through the process in layman's terms which helped us make the decision to sell with them. Also a shout out to Jackie Morgan who was always at the end of the phone if and when we needed her. Would highly recommend Darlows in the future. They also recommend Convey Law solicitors who were also efficient and very helpful.

Paul · 11 December 2025 · Darlows Caerphilly

★★★★★ 5/5

Google

Me and my girlfriend are first time renters and was very hesitant at the start however darlows made the experience extremely easy and effortless. Ollie the estate agent has been a huge help getting answers as quick as possible and super polite towards me and my Girlfriend. Really good work ethic!! Sophie Peake has also been a massive help finalising our move in and being very clear with information to make the whole process smooth. Many thanks to you both.

Harry · 7 December 2025 · Darlows Cardiff (102 Albany Road)

★★★★★ 5/5

Google

I and my family will always recommend Darlows Estate for all your accommodations needs. Jake always was there to assist. They were fab.

Ifeoma · 7 December 2025 · Darlows Cardiff (102 Albany Road)

★★★★★ 5/5

Google

Have had the smoothest journey with Chloe Makin who has helped me secure our new home. Chloe has kept me up to date and answered my never ending questions with no bother at all! Thanks for everything!

Vicky · 7 December 2025 · Darlows Cardiff (102 Albany Road)

★★★★★ 5/5

Google

Short version: After experiencing several disappointing and unproductive months with another well-known estate agent in Pontypridd, I moved my property to Darlows Pontypridd. Within just one week, they had generated multiple genuinely interested buyers. Their professionalism, dedication, and quality of service were exceptional. My sincere thanks to Gayle, Jackie, and the entire Darlows Pontypridd team. Detailed version Before explaining my experience with Darlows Pontypridd, it is important to outline the challenges I faced with a previous estate agent, to highlight just how exceptional Darlows truly are. Last year, I made the mistake of appointing a well-known estate agent in Pontypridd to sell my home, believing their “auction” route would speed up the sale. Unfortunately, this decision resulted in months of avoidable stress, due to repeated errors and what appeared to be a lack of care. The photographs they uploaded of my property were extremely poor in quality, several looked as though they had been taken on a mobile phone, and some were not even photographs of my property at all. The written description also contained numerous basic inaccuracies. I eventually had to insist that someone revisit the house, and at one point even asked the branch manager whether they were intentionally trying not to sell it. I was repeatedly made to feel that my property had little value and was strongly encouraged to make drastic price reductions, which raised questions about their motives and whether particular investors might have been positioned to benefit. After several months of frustration and no progress, I approached Darlows Pontypridd, and the contrast could not have been more striking. When I first contacted them, Gayle, the branch manager, visited the property in person and immediately reassured me that it had substantial potential. Within just one week of listing with Darlows, I had several interested buyers. Darlows genuinely work to sell your property. In comparison, my experience with the previous agent left me feeling as though they focused on winning instructions and then expected the property to sell itself without meaningful effort. Darlows Pontypridd demonstrate the opposite: they are proactive, diligent, and fully committed throughout the process. From the moment I met Gayle, it was clear why the office operates so efficiently. The entire team functions with the precision of a well-orchestrated operation. Gayle’s knowledge of the Pontypridd market is extraordinary; during one conversation, she recalled in detail both the interiors and sold prices of properties previously owned by my sister and my parents, information she remembered without hesitation. When I asked how she recalled these details, she replied, “I never forget a property.” That level of dedication is rare and speaks volumes about her professionalism. Immediately after our initial meeting, Gayle arranged for new photographs to be taken, and the difference compared to the previous agent’s images was remarkable. Anyone comparing listings on Rightmove can see for themselves: Darlows take pride in presenting each property to the highest standard. After my property was sold subject to contract, I was then supported by the excellent Jackie, the Move Manager, who guided the transaction with exceptional professionalism. She provided more regular and helpful updates than my solicitor, ensuring that I was always aware of the progress and next steps. Her communication was consistent, reassuring, and invaluable, especially for anyone who may feel anxious during the conveyancing process. I cannot recommend Darlows Pontypridd highly enough. My sincere thanks to Gayle, Jackie, and the entire team for their outstanding service, professionalism, and commitment.

Hoosh · 5 December 2025 · Darlows Pontypridd