Trusted Agent profile · Wales
★★★★★
4,651 reviews across 10 offices and 5 platforms
Darlows has 10 offices, in Merthyr Tydfil, Cardiff (five offices), Caerphilly, Pontypridd, Tonypandy and Brynmawr (Wales). Together they have 4,651 reviews on five platforms, rated 4.8 out of 5 overall.
4,271
Reviews on Google
All 10 offices
28
Reviews on Facebook
All 10 offices
2
Reviews on Yell
All 10 offices
346
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Lucy has provided us with superb services during the purchase of our house. She was of vital help because we wouldn't have been able to get the purchase through ...Read the review from sellers
Thank you to Lucy and of course all the other staff at Darlows Estate Agents. Lots of help given which to me as a single person was very invaluable.Read the review from buyers
Darlows's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
GoogleGreat experience with the team at Darlows Merthyr Tydfil so far! Leighton has been really helpful with answering queries quickly throughout the buying process, and was super informative on the viewing without hovering, letting us take our time looking at the property.
Thank you for your review Kc! Leighton from the Sales Team.
5/5
GoogleShauna has been most helpful and she shows a professional manner. She went over and above to help us
Thankyou for your review I will pass this onto Shauna
5/5
GoogleI’ve recently have had a roofing problem with a terrace house you currently manage in Pontlottyn. The roof was letting rain through which was then running down the cavity wall and leaking into my extension .I made contact with Darlows spoke …
Thank you for your kind review. We will pass this to Georgia in Property Management
5/5
GoogleRating only, no written review.
5/5
GoogleWonderful Estate agent, viewed a few properties with them amazing communications. Always kept up to date with viewing times. Was mainly in Emma who was very helpful throughout.
Thank you so much for your kind words! We're thrilled to hear that Emma and the team made your viewings smooth and enjoyable. We always aim to keep our clients fully updated, and it’s wonderful to know it made a difference. Wishing you all the best with your next steps!
5/5
GoogleSuper helpful, responsive and friendly staff
Thank you so much for taking the time to leave such a lovely review. We’re really pleased to hear you found the team helpful, responsive and friendly, that’s exactly the service we strive to deliver every day. It was a pleasure to assist you, and we truly appreciate your kind words. If there’s ever anything further we can help with, please don’t hesitate to get in touch.
5/5
GoogleHollie in Darlows was fantastic! Would highly recommend to anyone looking for an agent. I had 4 valuations and she was by far the best with her professionalism and attitude, I had faith and trust in her immediately. Thank you Hollie
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear about your experience with Hollie and that her professionalism, attitude, and approach stood out during your valuations. Building trust and confidence from the very first meeting is something we pride ourselves on, so your feedback truly means a lot to us. We’ll be sure to pass your kind words on to Hollie. Thank you again for your recommendation and for choosing Darlows.
5/5
GoogleThe service provided by Darlows has been amazing, especially given the house sale was tricky at times. The service provided by Jacqueline Morgan at Darlows exceeded all my expectations, she liaised with the buyers and provided me with regular updates about where we were with the sale, she was friendly but also very professional and put my mind at rest on so many occasions. I would highly recommend Darlows in Pontypridd, thank you team.
Thank you so much for the wonderful review Sophie
5/5
GoogleWe recently purchased our dream property through Darlows. Hannah was our main contact, seeing the purchase through from the beginning to the end, when we finally got those keys to our house :) Hannah was amazing throughout the whole process. Many thanks for accommodating our numerous requests to visit the house whilst going through the conveyancing, and also for the liaisons on our behalf with the vendors. We wouldn't hesitate to recommend Darlows! Thank you Hannah :)
Hi Linda, Thank you so much for taking the time to leave this 5* review. We are so happy that we were able to be a part in getting you moved into your dream home. We wish you both all the best!
5/5
GoogleI decided to use Darrow’s to represent me for the sale of my house. I met an agent called Rhys who was smart, on time, with a pleasant manner, Rhys was knowledgeable and reassuring who supplied all the necessary documentation to …
Thank you for taking the time to leave Rhys a review. he'll be so pleased you are happy with his service.
5/5
GoogleEmma has really gone above and beyond trying to help me find my new home, her service has been really great……recommend Darlows and Emma to anyone looking for a new home
Thank you for taking the time to leave Emms a review.She'll be so pleased you are happy with her service.
5/5
GoogleFinally a fantastic result! Thank you to Emma on your first check in with me we achieved a sale ! And thank you to all the darlows team that has assisted up until this point.
Thank you for your feedback, Emma will be delighted.
5/5
GoogleAfter meeting with a few agents, we decided to instruct Darlows to handle the sale of our home in Rumney. A huge thank you to Rhys, Bethan, and Nadia, who were fantastic throughout. We were working to a tight deadline, and Rhys and his team …
Thank you for your feedback Connor, the team will be will be delighted to hear the positive feedback.
5/5
GoogleBuying a home with Emma's help was wonderful, she made the whole process feel relaxing and killed any nerves I had! I personally recommend asking for her if you can.
Thanks for your feedback Juliette, we are sure Emma will be delighted.
5/5
GoogleAs first-time buyers, we found the market really overwhelming, but Emma has been incredible from start . She took the time to understand exactly what we were looking for within our budget and has gone above and beyond to help us find our …
Thanks Rebecca, i am sure Emma will be delighted with such positive feedback.
5/5
Google~I am very pleased with the cooperation with Jack Write as a Property Manager.
thank you for leaving a great review - Jake is always happy to help. @PM cardiff
5/5
GoogleAnnuja good service
Thank you for leaving a kind review for Annuja. Please feel free to reach out to her or any of our sales team here at the Albany Road Darlows branch by ringing 02920 464 447 and we'd be happy to help with any of your property needs.
4/5
GoogleAnnuja was such an excellent agent. She was nice, received and greeted us with warm reception. She was patient and explained every fine details to meet our needs. We were very satisfied with the kind of service that we received from her. …
Gabriel, great to hear that Annuja was helpful to you. Please let her or anyone else in our Sales team here at Albany Road know how we can be of help further with your property search.
5/5
GoogleLily has been exceptionally helpful and always responsive, she's proactive with maintenance and goes above and beyond to keep our home in perfect shape. …
Thank you for leaving Lily such a great review, she will be happy that you are pleased with her service. Thanks @ Cardiff Property Management.
5/5
GoogleWe (wife and me)believe Annuja provides an exceptional service. This was our first time in Cardiff, and she arranged viewings for three properties. She prepared a thoughtful and well‑structured presentation, put real effort into showcasing …
Hakan, thank you for leaving a lovely review for Annuja. It is great to hear the service you received was exceptional with regards to your property search. Please do continue to reach out to Annuja and our team here at Albany Road to help you further to help you find the perfect property.
5/5
GoogleThank you Annuja james , been so helpfull on looking for a property.Thank you so much
Hi Abdul, thanks for leaving a review for Annuja. We look forward to helping you with your purchase further. Reach out to us on 02920 464 447. Kind regards, The Albany Road Sales Team
5/5
GoogleOn 3/2/26 I received excellent assistance from Krystle Davies regarding problems with a tenant who left my property in a very poor condition her advice and helpful guidance regarding the deposit was invaluable Many thanks Darlows Cardiff Mr M J Davies
Thank you for your feedback on the lettings team. Its great to hear that they have been able to support you in this transition, happy to help in future @Darlows Lettings
5/5
GoogleFROM the landlord Kathleen Howell 25/06/2025 We have had a very good service from Kelly Williams of Darlows in Cardiff. She drew up a new Lettings agreement for our property very quickly. She also answered a few questions we asked very …
Thank you for leaving Kelly such a lovely google review. We are always happy to see our service has been good with Kelly - Cardiff Property management.
5/5
GoogleI want to say many thanks to Chloe (Makin) for all her help with sale of my house in Pentwyn, Cardiff. She is very personable, professional and efficient and a pleasure to deal with. Thank you Chloe. Peter 13-02-2026
Thank you Peter, We are glad you had such a great experience with Chloe! Anything you need in the future, please reach out. From, the sales team!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Darlows is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Merthyr Tydfil has the most, with 1,248 reviews rated 4.6 out of 5, followed by Cardiff (102 Albany Road) with 1,125.
The 10 Darlows offices, by town:
Yes. In The Trusted Agent 2026 awards, Merthyr Tydfil won Platinum, Cardiff won Platinum and seven more branches won awards. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.
