Trusted Agent profile · Wales
★★★★★
4,651 reviews across 10 offices and 5 platforms
Darlows has 10 offices, in Merthyr Tydfil, Cardiff (five offices), Caerphilly, Pontypridd, Tonypandy and Brynmawr (Wales). Together they have 4,651 reviews on five platforms, rated 4.8 out of 5 overall.
4,271
Reviews on Google
All 10 offices
28
Reviews on Facebook
All 10 offices
2
Reviews on Yell
All 10 offices
346
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Lucy has provided us with superb services during the purchase of our house. She was of vital help because we wouldn't have been able to get the purchase through ...Read the review from sellers
Thank you to Lucy and of course all the other staff at Darlows Estate Agents. Lots of help given which to me as a single person was very invaluable.Read the review from buyers
Darlows's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleChloe was friendly and helpful when registering and recommending their mortgage advisor who helped us through our purchase. Chloe also helped us look for a house, sending us relevant matches
Thank you for your kind review about Chloe! If you need any help in the future, please don't hesitate to reach out!
5/5
GoogleTiean is an asset to the team at Darlows Llanishen. She is friendly, confident and very approachable. Keep up the good work.
Thank you for your wonderful review about Teian! It is wonderful to see you have the same view as us here at Darlows. From, the sales team.
5/5
GoogleTeian was very helpful and professional whilst dealing with our home viewing. She had all the answers to our queries regarding the house. Thank you for a good experience.
Thank you for your kind review about Teian! She always tries to go out of her way to give the best service! The sales team.
5/5
Googlehad a viewing with Emma Loveridge must say she has a pleasing personality. she is polite friendly and seem to be ready to go an extra mile to help.she is very professional and experienced too wish her all the very best!!!!
Thank you so much for your kind words Emma will be thrilled to read this. She takes great pride in being friendly, professional and always going that extra mile, so it’s lovely to hear that this came across during your viewing. We really appreciate you taking the time to share your experience and your well wishes mean a lot to Emma and the whole team at Darlows Pontypridd. If we can help you further at any stage, please don’t hesitate to get in touch. Wishing you all the very best moving forward
5/5
GoogleJust want to say how helpful, attentive and considerate Emma is at Darlows Pontypridd. Emma couldn’t do enough for me and made the whole viewing process so easy and effortless- from start to finish, Emma’s customer service skills and knowledge of the processes were second to none. Highly recommend Emma, and Darlows, if you want a seamless experience!
Thank you so much for taking the time to leave such a lovely review Emma will be absolutely delighted to read this. She really does go above and beyond for her clients, so it’s wonderful to hear that her care, knowledge and attention made the viewing process feel so smooth and effortless from start to finish. Your recommendation truly means a lot to Emma and the whole team here at Darlows Pontypridd. If we can help with anything at all moving forward, please don’t hesitate to get in touch. We wish you all the very best on your property journey
5/5
GoogleWhere should I begin with Darlows? From the moment I first saw the house to the moment I scheduled the viewing, I was thoroughly impressed. I regret that I cannot recall the name of the young lady who conducted the viewing, but she was absolutely delightful. She encouraged me to make an offer if I was interested, and I was then introduced to Holly. Holly was a truly lovely individual, calm and patient, and she effectively conveyed my message to the vendor. Once my offer was accepted, I was connected with Jackie. Oh my goodness, what a wonderful lady she is! She ensured a smooth process during what can be an anxious yet exciting time. She truly made the final stages of the entire process seamless. Honestly, the ladies at Darlows are incredibly professional and helpful. It's either that, or I'm simply a ladies' man, which I highly doubt! Credit to the team. Kind regards Muhammed Siraz
Thank you so much for such a kind and thoughtful review, Muhammed. We’re absolutely delighted to hear how positive your experience was from start to finish. From your first enquiry and viewing, right through to offer acceptance and completion, it’s wonderful to know the team made the process feel smooth, reassuring, and enjoyable. Your lovely comments about Hollie and Jackie will mean the world to them both, they take great pride in guiding clients through what can be a very exciting (and sometimes nerve-wracking!) journey, so feedback like this truly makes it all worthwhile. Thank you again for choosing Darlows and for taking the time to share your experience. We wish you every happiness with your new property. Kind regards, The Darlows Team
1/5
TrustpilotAbsolutely terrible service
Absolutely terrible service. My wife and i were living in a flat for a year so happy to get out. Very sneaky tactics were used by them. The first was trying to say we stole the a sofa. That they'd had put in storage. The second was we complained about noise constantly banging from above screaming arguing. Up drinking at all hours. Again nothing done. Then they accused us of having the locks changed. Also done by them and and when we left they tried saying we left it dirty. All of that I could easily prove wrong. As I have all the evidence I keep emails texts and videos from when I first got there and when we left. Avoid at all costs.
5/5
TrustpilotLily has been exceptionally helpful and…
Lily has been exceptionally helpful and always responsive, she's proactive with maintenance and goes above and beyond to keep our home in perfect shape.
5/5
GoogleThey helped me massively to get up and running. Very helpful and on the ball, good company all round, with good after support too if you need throughout, they go the extra yards which helps a lot with the stress of moving home or renting.
Thank you so much for your kind words! We're thrilled to hear that you felt supported throughout and that our team helped make things a little less stressful during your move. We’re always here if you need anything in the future, it means a lot to know you’d recommend us!, The Darlows Team
5/5
GoogleCai came out to value my mums home, was very informative and gave us some fantastic service! He is a credit to darlows
Thank you so much for your kind review! We’re delighted to hear that Cai was able to provide such informative guidance and fantastic service while valuing your mum’s home. He truly is a credit to Darlows, and your feedback will be shared with him and the team. If we can help with anything else, please don’t hesitate to get in touch.
5/5
GoogleA lovely lady named Gayle visited my home to value it, with my intention of downsizing to a smaller property or a bungalow. Gayle was very thorough, professional, helpful, knowledgeable and friendly. I am looking forward to having more contact with Gayle in the spring months.
Thank you so much for your kind words! It was a pleasure visiting your home and discussing your plans, I’m really looking forward to keeping in touch and helping you find the perfect property when the spring arrives.
5/5
GoogleGreat Experience with Jake Wright as My Property Manager I am writing this review because Jake has been an outstanding property manager …
Thank you for your kind words, Jake is always happy to help would you need anything in the future. @PM Cardiff
5/5
GoogleViewed a house with Louise this morning she was very welcoming and a pleasure to meet. Keep up the amazing work Louise.thanks again Sean Anderdon
5/5
GoogleRating only, no written review.
5/5
GoogleChloe Makin on time and prepared with details of property we were viewing. Very professional and informative.
Thank you for taking the time to leave Chloe a wonderful review, she always strives to give the best service! From the sales team!
5/5
GoogleI had 3 lovely viewings with Eleri P. She was very knowledgeable and confident, which really put us at ease. Also super responsive with emails. Would highly recommend her to anyone who asked.
Hi Sophie, Thank you so much for your kind 5* review following your viewings with Eleri.
5/5
GoogleLeighton showed us around the property in Edwardsville, treharris. He was knowledgeable, polite and happy to answer all of our questions.
Thank you for the review Adam! From Leighton in the Sales Team.
5/5
GoogleLeighton Tapper was very helpful and friendly, I felt comfortable to ask questions, he listened and gave great feedback, making the process pleasant and enjoyable. Thank you
Thank you for the review Jamie! From Leighton in the Sales Team.
5/5
Googlehad appointment for viewing at 29 cardiff road merthyr vale with Loise ti assist. very pleased with her kind polite helpful approach and response. well done Louise. wish you all the very best !!!!
Thank you for your review Reena! From Louise in the Sales Team.
5/5
GoogleI viewed a property today with Leighton from Darlows, and I wanted to share how impressed I was. His appearance was very professional, and his manner was both friendly and respectful. As we walked towards the property, I had several questions, and Leighton was able to clarify everything clearly and confidently. At the door, we removed our shoes, which I appreciated, it showed respect for the homeowner and demonstrated the level of care Darlows has for their clients. Once inside, Leighton gave me the space to look around and get a feel for the property, which is so important when deciding whether a home is right for you. He highlighted features I might have missed, including the temperature control in the living room that can be operated from your phone. The whole viewing felt relaxed, allowing me to ask questions freely and build a clear picture of where I am in the buying process. It also gave Leighton the opportunity to understand what I’m looking for in a home. Although I’m not new to buying properties, I’ve been renting for the past two years, and I’m now looking to get back onto the property market. This viewing was a really positive step, and Leighton’s open, professional approach made the experience genuinely enjoyable.
Thank you for your Review Michelle. Form Leighton in the Sales Team.
5/5
GoogleVery professional and polite
5/5
GoogleGreat experience with Darlows! I needed a valuation completed quickly and following a very easy phone call, one was promptly arranged for the next day. Louise Pinch arrived on time and was a pleasure to deal with. Louise was honest and transparent regarding pricing and the details of the valuation, including comparables for the area were sent out the very same day. Very pleased with the service provided. Thank you Louise!
Thank you for your review Oliver! From Louise in the Sales Team.
5/5
GoogleWe have had mixed experiences with the team over our time with them and have often been left disappointed and feeling that things have been left unresolved or having had challenges in getting a response. Things have recently improved, and we had a a more positive experience with Georgia Murphy and the assistance she provided over the New Year period in getting an issue resolved at our rental property. She was extremely professional and maintained great communication ensuring that everything got resolved. It was great to finally have someone who was able to do the job as needed. Thank you Georgia! Hopefully we have more experiences like this as we are still waiting on feedback on other ongoing issues!
Thank you for your kind review, we will pass this to Georgia in Property Management!
5/5
GoogleAnuja was super friendly and personable
Thanks you for your review Natasha. Please lean on Annuja to help find you the perfect property. Best regards, The Albany Road Sales Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Darlows is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Merthyr Tydfil has the most, with 1,248 reviews rated 4.6 out of 5, followed by Cardiff (102 Albany Road) with 1,125.
The 10 Darlows offices, by town:
Yes. In The Trusted Agent 2026 awards, Merthyr Tydfil won Platinum, Cardiff won Platinum and seven more branches won awards. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.
