5/5
GoogleI can tell you that Aaron was the reason why I found and rented a flat. He never gave up on me and showed me a few flats until I made a final “Choices”. Thanks Aaron and his team!
Trusted Agent profile
Choices reviews
★★★★★
1,492 reviews across 6 offices and 3 platforms
Choices has 1,492 reviews across six offices (Redhill, Caterham, Crawley, London, Horley and South Croydon) and three platforms, rated 4.3 out of 5 overall. Choices has the most, 736. Checked 9 October 2026.
1,481
Reviews on Google
All 6 offices
10
Reviews on Facebook
Business-wide
1
Reviews on View Agents
All 6 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Choices's six offices, most reviewed first. Each has its own page.
- Choices99 Brighton Road, RH1 6PS736 reviews · 729 on Google (4.4)26 in the last 90 days
- Choices38 Croydon Road, CR3 6QB295 reviews · 287 on Google (4.2)5 in the last 90 days
- Choices5-7 Broadwalk, RH10 1HJ186 reviews · 179 on Google (4.2)0 in the last 90 days
- Choices2 Devonshire Square, EC2M 4UJ170 reviews · 163 on Google (3.9)0 in the last 90 days
- Choices28a Victoria Road, RH6 7PZ98 reviews · 91 on Google (4.2)0 in the last 90 days
- Choices41-43 Brighton Road, CR2 6EB48 reviews · 40 on Google (4.2)0 in the last 90 days
Awards
Trusted Agent 2026 results for Choices. Each award is assessed separately from the review sites.
- Trusted AgentChoices, RedhillTrusted Agent 2026 · National position 1504
Latest reviews from every Choices office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleGood traditional DIY store
5/5
GoogleRating only, no written review.
5/5
GoogleMyself and partner have been looking for a property for a while. Many of the other estate agents dismissed us because of one CCJ and only one income. Despite me managing to afford the rent with my salary, they used having a CCJ as an excuse to reject our offers. Quite an awful experience to say the least, im a civil servant and have managed to rent through Acorn for over three years! They couldn't help me and gave no reasons for the landlord refusing a very good offer. It was looking doom and gloom until I received a phone call from Michael at choices estate agents! He welcomed the fact that I had a judgement, told me that he will help us to find a property. Myself at first even dismissed him saying that no other agent can help and that I'm feeling like giving up on my search. Michael done his best to reassure me that having a CCJ will not stop us from finding a property to rent. He went above and beyond to assist us and find us a property. His knowledge and experience in the rental market was invaluable and we hugely benefited from his professional services. He kept us informed throughout each stage of our application, from making a successful offer to passing our referencing checks and obtaining our move in date at the end of the month. I personally recommend using this ageny and contacting Michael if you are having similar or other difficulties in finding a property to rent. This has turned a disappointment into a success for us, so thank you Michael and choices agency for everything !!
5/5
GoogleBradley has been a joy to work with and he actually listens to what we are looking for throughout our property search. Other agents continue to send us properties that we are not interested in and that we haven’t requested.
Agent replied · 20 March 2026
Hi Grant, Thank you for your review. We know Bradley likes to make sure all information is kept up to date and specific to every applicant and property search.
5/5
GoogleVicky Hall was exceptional and got my problem repaired and sorted within 2 hours of me telling her!
Agent replied
Great news, thanks Chris
1/5
GoogleTried to view a property on Saturday and arrived was met by rude and abusive estate agent, spoke to my wife with such disrespect, all because she said we need to keep to our viewing time as had multiple viewings booked. His attitude was absolutely terrible talking to a woman in an intimidating manor
Agent replied · 22 April 2026
Hi Michael, sorry to read this, if you let us know who did the viewing we will make sure this is investigated, it’s a serious allegation and something we take very seriously
1/5
GoogleRented my property with Choices and its the worst experience ever. I was left with a damaged property, late payments, lost money. Communication is really bad and they are only interested in taking money from the landlord. Rent with them at your own risk.
Agent replied · 10 November 2024
We are very sorry you feel this way Samm that’s definitely not the impress we want to leave and we will happily investigate further if you get in touch
1/5
GoogleRating only, no written review.
Agent replied · 24 October 2024
Sorry you were not happy, reach out to our customer services if there’s anything we can do
5/5
GoogleRe: Bradley Snape A very professional, up to date, smart and quick to act person that is a breath of fresh air for sure. I hope he will stay long enough with Choices and does not move as he is an asset to Choices. Dr Ahary
Agent replied · 2 September 2025
Your kind words are very much appreciated, thank you. Were so happy you are pleased with the service we pride ourselves to provide at Choices
5/5
GoogleJust this past Saturday, my daughters and myself met a lovely, intelligent and smart lady called Amy. She welcomed us with open arms,we were very comfortable with her as she showed us around with a smile 😃 on her face..I will want her to show me the next property again. She was a delightful little lady. Beautiful attitude to work. I think you you be a mentor to the youths out there. Well done. Very proud of her. Thank you
Agent replied · 20 March 2026
Thank you Remi, a lovely review! Amy will be delighted with your kind comments!
5/5
GoogleSameer was really helpful with us looking at a property,from Croydon branch,very professional in what he was doing and new any questions we asked
5/5
GoogleVicky has been a fantastic support for me as a landlord, helping me to navigate all of the current legislation and requirements. Always very clear, responsive and proactive, unlike lots of other letting agents that I have dealt with in the past. Would highly recommend.
5/5
GoogleIt was a pleasure working with Aaron and Katie at Choices Estate Agents Croydon. Aaron gave me his word that he will get a perfect property for me, he kept to his promise to the later. His professionalism in real estate cannot be over emphasized. Aaron and Katie formed a formidable team that brought my dream home to reality, they made moving so seamless. With a team like them, one can do the journey of moving with relaxed mind. I appreciate you and all your teams greatly,
5/5
GoogleThey were very quick with helping getting us moved in to our new property. Jamie in particular was very helpful with co-ordinating with the house owner and getting all necessary documents ready for us in just 3 days!
5/5
GoogleI’ve been working with Oliva on my home search and her service has been outstanding she’s responds extremely quickly keep me updated with suitable properties.
Agent replied · 2 September 2025
Thank you for your review. Olivia has expressed how much she is enjoying working with you on your property search.
5/5
GoogleVery professional service Olivia Gibson in particular has been most helpful in the process of letting out my flat. Thankyou
Agent replied · 2 September 2025
Hi Steven, thank you for your review and appreciation for the hard word that we continue to deliver to all Landlords at Choices.
5/5
GoogleGreat service and communication throughout, while finding new tenants promptly for my vacant properties. A Big thank you, to Sam at the Crawley Branch.
Agent replied · 2 September 2025
Thank you for your great review. Sam has expressed his gratitude for this and that he has enjoyed working with you throughout the process.
5/5
GoogleI had a fantastic experience renting a property through Choice, thanks to the outstanding support from Michale. From the very beginning, he was professional, responsive, and incredibly helpful in guiding me through the entire rental process. Michale went above and beyond to ensure everything was smooth and hassle-free. He answered all my questions promptly, provided clear information, and made the whole experience stress-free. His dedication and friendly approach truly stood out. I highly recommend Choice, and especially Michale.
5/5
GoogleFabulous service Recently we have purchased two flats through Choices Crawley. Jake from choice was very much helpful throughout the journey. Whenever we had issues with conveyancing teams or management companies, Jake was there always to help us. Thank you, Jake and team Choice. You will be our first choice for next purchase or sale as well. We are happy to recommend you to all our friends.
Agent replied · 17 April 2025
Thank you Jipson. Jake will be delighted with your comments and we appreciate your review. We look forward to assisting you again.
4/5
GoogleFirst time renters, smooth sailing at the moment, the staff has kept us in the loop with all the checks and paperwork.
Agent replied · 22 April 2026
Thank you for your kind review. We pride ourselves on keeping applicants up to date during the letting process.
5/5
GoogleRating only, no written review.
5/5
GoogleWhat a great local shop! We had a bit of a disaster on a Saturday evening as our shower tap broke. When we arrived at the shop there was a local power cut and the shop had no electricity. Despite this, the guys helped us out and found us the necessary part in the shine of a torch and we were able to fix our tap. A big thank you to the team for the professional help and kindness! We will definitely be back and recommend!
5/5
GoogleI've used them many times, never had an issue
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Choices
How many reviews does Choices have?
Choices has 1,492 reviews across its six offices, rated 4.3 out of 5 overall: 1,481 on Google, 10 on Facebook, 1 on View Agents. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Which Choices office has the most reviews?
Choices has the most, with 736 reviews rated 4.4 out of 5, followed by Choices with 295.
Where are Choices's offices?
Choices, 99 Brighton Road RH1 6PS; Choices, 38 Croydon Road CR3 6QB; Choices, 5-7 Broadwalk RH10 1HJ; Choices, 2 Devonshire Square EC2M 4UJ; Choices, 28a Victoria Road RH6 7PZ; Choices, 41-43 Brighton Road CR2 6EB.
Has Choices won any awards?
Yes. In The Trusted Agent 2026 awards: Choices, Redhill won Trusted Agent.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.