Choices London reviews

★★★★★ 5/5

Google

I can highly recommend Choices. Ours was a tricky sale but from the outset the team at the Sutton branch were highly professional. Our property had been on the books of a specialist estate agent (this was a retirement flat) for two years without success. Thank goodness we made that call to Choices, local to the property. Gabriella was so enthusiastic and really knew the local market. She kept in regular contact and involved us with all aspects of the sale. Whoever we spoke to anyone at the Sutton office they were helpful and encouraging and we always got a speedy response. Thank you to all team.

David · 30 March 2024

★★★★★ 5/5

Google

Highly recommend Choices Sutton! Gabriella responded to our initial house hunt enquiry within 12 hours, and had us booked in for a viewing the following day before our property formally went to market. Gabriella was helpful throughout the offer process, even texting us at 8pm and 7am to keep us posted on negotiations. Our onward chain was complicated (due to the sellers/agents higher up) and by all accounts Choices managed this very well. Nicola was really helpful in dealing with uncommunicative parties further up the chain, and gave us updates as and when she could. Gabriella even dropped us a text when on holiday to check in on us. When we finally exchange and completed on our purchase, it was evident that Gabriella and Nicola were genuinely happy for us. Buying a house is a stressful process. If you want a team with good communication and excellent knowledge of the local market, Choices Sutton are for you.

Sam · 31 March 2023

★★★★★ 5/5

Google

One of the amazing team. Our purchase is the trickiest one due to its complexity and dealt smoothly all these months and we are in New Home before Christmas. Dan is so helpful from the day that we made our offer. NICOLA, from the Sales Progession team handled all the complex queries for the past 6 months as our house move has been going through, I must highlight as there was lots of back and forth queries due to the nature of the tricky sale. She is patient and persistent to solve all issues and they were always available at the end of the phone or email and would always call back with news and updates. Even after the sale process they are kind enough to support which is remarkable from Nicola. There has been such great service with The choices, we would really recommend them, the service has been great!

Arun · 31 March 2023

★★★★★ 5/5

Google

I’d been looking for somewhere for 4 months, refusing to settle for less than what I wanted. Amy from the Sutton branch was helpful, straight to the point and didn’t waste time in helping me find the perfect place. Although she doesn’t deal with the property management side of things, she has been beyond helpful and kind to make sure everything was as it should be. If Amy is dealing with your query, you’re in safe hands :)

Nusrath · 31 March 2023

★★★★★ 5/5

Google

Selling my property with choices is the best choice I have ever made. Daniel found the buyer quickly for me and Nicola followed the rest of sale greatly. There was a delay due to some specific reason. However Nicola played a very important role to coordinate with different parties to move things forward. Really appreciate their work to complete the deal.

Xiao · 30 March 2024

★★★★★ 5/5

Google

Amazing agent! Gabriella was great from start to finish. She perfectly matched buyers to our house before it even went on the market, achieving our price. We were moving in a chain and our onward purchase took longer than expected (through a different agent) and Gabriella kept our buyers informed and calm throughout. I don't think our move would have happened if it wasn't for her skills and knowledge. Thank you!!

Kirsty · 13 April 2023

★★★★★ 5/5

Google

We are an expat family traveling around the world. This year we arrived in the UK at tough times, when the demand for houses outside London has rocketed before the second lockdown. We found a really nice property to rent with Choices. I’d like to highlight professionalism and responsiveness of the staff at Choices. Ben, who was our agent arranged the viewing quickly and helped us to move into our new home within a week. Ben was patient to us when we were calling him several times a day with so many questions and requests. We’re appreciated to the Choices agents that they helped us to negotiate some tenancy agreement terms with our landlord as required by our company.PositiveResponsiveness, Professionalism

Ainur · 27 August 2021

★★★★★ 5/5

Google

We cannot recommend Christie Hemmings enough!!! After contacting multiple agents and agencies we never felt like they cared, until we came across Christie. We were very late for our first viewing of a property with her but yet she was still very kind and professional with us. After having a chat with her about what sort of property we were looking for she assured us that she would find something for us. A couple of weeks later Christie called me and I could hear in her voice how excited she was. She told me that she had the perfect property that would suit our exact wants and needs. Needless to say, we fell in love with the property, it was EXACTLY what we were looking for... With this being our first rental in the UK we were overwhelmed with everything and we had a million questions. After multiple phone calls and hundreds of questions Christie remained very friendly, helpful and professional. She has gone over and beyond our expectations and for that we are extremely grateful.PositiveResponsiveness, Professionalism

Steven · 20 June 2021

★★★★★ 5/5

Google

We had purchased a property to let out to a family who would enjoy and take care of the property. I had spoken with about six different letting agents. At this point Choices were in my top two!! However when Covid came into full effect the only letting agent who kept in contact with me through out was Christie from Choices estate agent in Sutton. Christie was brilliant she kept me updated with how viewings were going on a regular basis and what some of the feed back was. Gave very good advice through out. She managed to secure a lovely family into our property in record time Very happy with this service and will definitely be using Choices again!!PositiveResponsiveness, Professionalism, Value

Henry · 20 June 2021

★★★★★ 5/5

Google

Gabriella has been amazing from start to finish. I never thought selling our flat would of been not only stress free but as quick as it was! They made everything painless and we're always so happy to help whenever I rung. I never had any issues trying to contact them and feel I made the best choice when choosing an estate agent

Ben · 13 April 2023

★★★★★ 1/5

Google

Avoid like the plague!!! As someone that has been with various agency's over the years, choices has been a devastating experience. Getting us a flat Richard was great and I can't fault him. The company on the other hand, before we had even signed a contract. They changed all of the bills into our name which meant the landlord was un able to access his account and we were legally responsible before we even signed a deposit over. They sent our details out to third party suppliers so we were receiving calls for things like broad band for the property for several months again before we signed anything!When we asked the landlord about it, they had told him we had done it. When trying to leave this property choices lived up to the nightmare. It took two months for us to get our deposit back from them. Whilst trying to deal with it they constantly told us the landlord wasn't playing ball. So we sat down with our landlord and called them. As predicted they tried to blame the landlord (who was a star in all this chaos) they got caught out lying persistently. After making me send my bank details to them several times, they wanted a forwarding address. I told them they needed to send it via transfer which they said was totally fine. A week later I received a cheque in the mail for half of my deposit and half for my partner. Now we finally have our deposit back we can attempt to find a new place again. I'd recommend avoiding this company as a tenant and a landlord!

Jessica · 25 June 2018

★★★★★ 5/5

Google

From the moment of the first call with them, they were very professional and not very pushy! Michael showed us 4 properties and took the time to drive us around and we were really pleased with the experience. From the moment we put the offer and it was accepted everything went really smooth. Gabriella and her team are great and helped us throughout the process! We are very happy with our first home now! 100% recommended!

Imber · 25 February 2020

★★★★★ 5/5

Google

Gabriella has been amazing from start to finish. I never thought selling our flat would of been not only stress free but as quick as it was! They made everything painless and we're always so happy to help whenever I rung. I never had any issues trying to contact them and feel I made the best choice when choosing an estate agent

Ben · 15 June 2022

★★★★★ 5/5

Google

Gabriella was great from start to finish. I never had trouble getting in touch if I had any queries and she kept me informed every step of the way. I couldn't be happier with the service I received from both Gabriella and Nicola who ensured our sale progressed as it should. Thank you!

Kelsea · 13 April 2023

★★★★★ 5/5

Google

Thank you guys (especially Christina and Chris) for helping me with letting out three bedroom house, which is the efficient and pleasant service. It is the second time I use Choices services as the landlord and I would recommend Sutton team for everyone. I would give 6 stars out of 5. Keep it up guys and thank you for everything! Billy

Billy · 28 July 2019

★★★★★ 5/5

Google

My main point of contact has been Christina Stracey who helped me rent out my property. She is responsive, quick, efficient and professional and I couldn't have asked for a better service. Christina and her team have been very supportive and helpful, which is very much appreciated.

Andrea · 13 April 2022

★★★★★ 5/5

Google

Gabriella and team found a buyer for my property within 5 days and managed the process impeccably so ensure completion within the desired timeframes.. I have rented the property out via Choices for the last few years and been pleased with their services on the lettings side alsoPositiveQuality, Professionalism

Julian · 20 June 2021

★★★★★ 5/5

Google

We had a great experience renting a property with choices. Christina went above and beyond to help us. Any problems we had she sorted it out quickly and was very patient and understanding to our situation. The other staff in the office were also very pleasant and helpful. Thank you, we love our new home 😃

Laura · 25 June 2018

★★★★★ 5/5

Google

Gabriella and team found a buyer for my property within 5 days and managed the process impeccably so ensure completion within the desired timeframes.. I have rented the property out via Choices for the last few years and been pleased with their services on the lettings side also

Julian · 8 April 2021

★★★★★ 5/5

Google

I recently sold my home in Sutton through Choices and I couldn't of been happier with the service! After not having the best experience with my previous agent Gabriella, Dan & Daniel were honest & proactive from the start and changed my views on estate agents! Would strongly recommend to anyone selling!

Nirav · 26 January 2020

★★★★★ 1/5

Google

Please do not rent from this company! I was renting from them for about 10 years and it was nothing but disappointment. I had many issues with the flat ie heating wasn’t working, the door handle was broken, the floor was damaged because of the broken pipe but they simply ignored my complaints. Finally they were trying to force me to stay in the flat with small children while fire safety works were being done and of course keep paying rent . The work supposed to take up to 2 months, which is simply immoral! I had no choice but to move out. I have moved out more than a month ago and they still didn’t return my deposit. No explanation, no reason. Really unprofessional and immoral company, please be aware.

Marzena · 31 March 2023

★★★★★ 5/5

Google

I recommend it with all my heart. especially Alijandrine who is a professional. within a week she found an apartment for us in which we are in love, you can call her a silent angel who will help you.❤️❤️❤️❤️❤️

Kinga · 15 July 2022

★★★★★ 5/5

Google

Amy and the team are Oustanding. They assisted in settling my family 👪 to our new apartment even while I was out of the country. …

Xris · 31 March 2023

★★★★★ 1/5

Google

We used Choices to find tanant for us. It went well until after they found us one. Issue 1 - tanant paid 6 months in full but they only pay that rent to us monthly. Have sent a few emails all came back with no answer. Issue 2 - Now dicovered there is a "discounted rent" taken from monthly rent which was never discussed or agreed. I cannot trust this agency no more and will get to the bottom of all issues. AVOID.

Chaozer · 25 September 2021