Choices London reviews

★★★★★ 5/5

Google

Thank you Christina and Jordan for all your help and support and going extra mile to accommodate us in such a professional and friendly manner. I highly recommend Choices to all those searching for their dream home.

Hafez · 24 June 2020

★★★★★ 5/5

Google

Professional service ! Spoke to Nick and he is very helpful & provide us property information we need.

Justin · 13 April 2023

★★★★★ 1/5

Google

After talking with this awful company for over two months - you have to chase them to see if you have been able to get a place as once they have you - they simply dont care. Images I have attached are from a property they were happy to sell to us and not give us our holding fee back after being misslead into putting a fee down. They honestly expect people to move in, in this condition and to only be fixed by mould paint. Very rude, yelling at you and also illegally record you. See you in court, all about the money! During COVID they also allowed up to three households in a place without masks - how safe. Don't use them if you want to be abused and robbed, thats all theyre good for.NegativeResponsiveness, Quality, Professionalism, Value

Kaytee · 20 June 2021

★★★★★ 5/5

Google

We have dealt with Choices Sutton for over 10 years both as landlords and more recently as a property sellers. The service has always been faultless. Christina, Gabriella and Dan (Norris), with whom we had most day to day contact, helped us find the right price level and subsequently managed the sale. This included taking forward issues that we would normally have expected to do ourselves. The service provided was always prompt and reliable thus removing much of the stress one would normally expect during a property sale. Thank you. Simon S and Alison PPositiveQuality, Professionalism

Alison · 20 June 2021

★★★★★ 5/5

Google

Had a good experience with choices in sutton. Dealt with Christina a very brilliant lady. The other staff is also very friendly and swift. I rented a house threw them and discovered they don’t let u down.

Samir · 25 June 2019

★★★★★ 5/5

Google

I want to thank Daniel for being a great agent for our recent property purchase for our company. Daniel was at every step a professional in helping us -- from viewing, to presenting our offer, to negotiation, and closing. We hope to work with him and Choices again.

Janice · 31 March 2023

★★★★★ 5/5

Google

I cannot recommend Choices highly enough; they should show others agents how to do it! Having been on the market with my late Aunt's property for over a year with other agents who produced nothing but time-wasters. Nicola came to us with a buyer whose offer we accepted; which resulted in a totally seamless process for selling the property. We felt we were in very good and very professional hands at all times with Nicola; not only is Nicola the most fabulous person to deal with re the sale transactions, she constantly goes the extra mile to help. If an email is sent after hours, Nicola responds immediately the very next morning, keeping communication prompt and efficient. I will buying and selling through Nicola and Choices in future as there is no point going anywhere else.

Vanessa · 1 December 2020

★★★★★ 5/5

Google

I was recommended Choices in Sutton by a colleague and they did not disappoint! Communicated well, was honest & proactive from the start. Would recommend to anyone selling in Sutton! Thanks Gabriella & the team!

George · 4 December 2019

★★★★★ 1/5

Google

Had family members go to view flats (which they clearly dont do checks ), the staff are over the top and then swtiched to being rude on phone calls - I was besides a family member who was distraught of the state of her new flat and they didnt care about the condition they were selling it to her in. When emailing back and forth they take days to reply and you have to chase them (which i have seen first hand). Awful company, just horrible and clearly dont care that you may get severly sick when moving into a flat they clearly dont check.

Charlotte · 5 November 2020

★★★★★ 1/5

Google

Christiana Stacey at Choices, Sutton is extremely rude and just walks into the house without warning. She has no concern for the tenants and is rude whenever I speak to her. Don't use her!!

Jake · 28 July 2019

★★★★★ 1/5

Google

Having lived in a Choices let property for a year (and many other rented London houses with different agents before), I would not recommend going with Choices. On leaving, the agents attempted to add multiple unjustifiable charges and additional rent twice over. While staff within the branch are professional, communication internally seems lacking and they seem to add additional unexpected charges as a matter of course. While these charges have since been dropped, the extra stress and time dealing with Choices is not worth it.

GC · 29 December 2019

★★★★★ 1/5

Google

Admitted they had made mistakes on deposit deductions on phone in June, transferred the incorrect amount without agreement, ignoring emails since. Tenancy deposit protection claim filed. Non-registration of utility bills £130 - Mistake admitted, not reimbursed. End of tenancy cleaning £324 - Reluctantly agreed to high charges, refused to provide invoice. Tenancy renewal fee £95 - Mistake admitted, not reimbursed. Rubbish removal £160 - Reluctantly agreed to high charges, refused to provide invoice. Inventory fee £95 - As per contract terms. £804 deducted. Avoid.

Dhawiz · 28 July 2019

★★★★★ 1/5

Google

Very poor experience with sales team. They called us 3 times just to confirm if we were going to attend viewing. This was after we had already confirmed over email. Then nobody turned up to show around. We knocked few times at the door. No one answered.when we called office to let them know we can wait, but the agent from office said ' it's up-to you you wanna wait, I don't know if agent who was meant to show is running late, I can take a message. ' and wouldn't promise to call back to let us onow how long we need to wait. Absolute rubbish.

Bhawna · 28 July 2019

★★★★★ 5/5

Google

My partner Linh and I have been taken care of extremely well by the wonderfully responsive, experienced and friendly Christina. She has helped us no-end from the moment we stepped foot into the Choices Sutton branch in finding and getting our first flat to rent. Other employees from Choices, such as the admin team have been very helpful and responsive to all questions thrown at them and have helped guide us through everything from start to finish. We both would like to say thank you to Choices and Christina in particular for making this as pleasant as possible. Their effective way of working meant that we are only moving in one week after we viewed the flat!

Scott · 28 July 2019

★★★★★ 1/5

Google

Very poor customer service! I have applied in zoopla to view on of their flats listed there. One of the agents called Jordan informed me that this property is no longer available. However he offered another flat with good location which i can see from next day and i agreed. I asked for confirmation email with the address and time of our meeting-silence. I had to make another 2-3 calls in the office and in the end one of the agents gave me the address. I ended up waiting 30 min infront of the house but no one showed up. Completely wasiting of time!!!!

Vivian · 25 June 2019

★★★★★ 5/5

Google

It's pretty stressful buying a house, but Nicola from Choices’ sales progression team was great to keep things shimmying along with all parts of the chain, not just the sellers and us. We're so happy to be in before Christmas, we really appreciate everything they did as well as the proactive work from Choices Sutton's office who called us before the house went to market. We love it here, highly recommended!PositiveResponsiveness, Professionalism

Nico · 20 June 2021

★★★★★ 1/5

Google

Very Bad and Fake agent. Unprofessional negotiators they don't no how to talk and how to write mails. I never recommend this agent to anyone, simply say "beware of choices".They provide flat on rent to me in Sutton without cleaning, with fake EICR report(wires coming out of switches), broken furniture, mould after shifting moving date multiple times.

Shantanu · 31 March 2023

★★★★★ 1/5

Google

Landlords! Avoid Choices at all costs! I'm a first time landlord and am currently dealing with a nightmare of phonecalls. Staff pass you from pillar to post to avoid dealing with your queries. I signed to full management and have been sent in circles to retrieve information about payment.. Which I've yet to receive, yet I have a tenant in MY property.. An Inventory, which was not correct! I'm at breaking point and have had to seek legal advice as I'm now desperate to sell my property and end the nightmare. If I could deduct stars I would.

Recycled · 25 June 2017

★★★★★ 1/5

Google

No respect for the tenants, we signed to move into a property and I moved myself and most my possessions down from Leeds to walk into the office to discover the house was not available to move into. They showed no remorse for putting me in this situation and other employees in the office even found my situation amusing, truly disgusting behavior displayed by this organisation and they are not much short of criminally negligent.

Sam · 28 July 2019

★★★★★ 1/5

Google

Moving in date changed. Not deep cleaned as promised, something others have commented on. Told didn't need to clean on vacating, still left cleaner than when we moved in. Asked to vacate early as landlord "Choices " had problems. This we did , they offered no help in finding alternative accommodation. Might be good for landlords but not for tenants. Would never recommended though for either.

Jj · 28 July 2019

★★★★★ 5/5

Google

Thanks to Sutton choices, got my mums house sold within two open days as promised & managed to get the sale through quickly to beat the stamp duty deadline for her! Would highly recommend Gabriella, Dan & rest of the team!

Teddy · 25 June 2021

★★★★★ 1/5

Google

We used Choices to find tanant for us. It went well until after they found us one. Issue 1 - tanant paid 6 months in full but they only pay that rent to us monthly. Have sent a few emails all came back with no answer. Issue 2 - Now …

Chao · 13 April 2022

★★★★★ 5/5

Facebook

Being thankful not only shows good manners, but a simple expression of thankfulness can go a long way in relationships and communication with others. It not only enhances our own lives, but makes other people feel appreciated,I just withdraw my profit of $6,548 from my account thanks a lot Mrs LIAM OLIVIA I now have full trust on you now,, I started with $650 you can also give a try, Mrs.OLIVIA is real and she is a God sent everyone needsYou can reach her now onWhatsApp; +12037048691email; liamolivia498@gmail.com

Naomi · 12 July 2022

★★★★★ 5/5

Google

Dealt with Matt Hawkins couldn't fault him. Vast knowledge of the rental/propertymarket. Nothing was to much trouble, has a clear ambition to suceed in his area And an eagerness to exceed people's expectations. Would happily deal through Matt at Choices again.

Natasha · 28 July 2019