Trusted Agent profile
★★★★★
1,492 reviews across 6 offices and 3 platforms
Choices has 1,492 reviews across six offices (Redhill, Caterham, Crawley, London, Horley and South Croydon) and three platforms, rated 4.3 out of 5 overall. Choices has the most, 736. Checked 9 October 2026.
1,481
Reviews on Google
All 6 offices
10
Reviews on Facebook
Business-wide
1
Reviews on View Agents
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Choices's six offices, most reviewed first. Each has its own page.
Trusted Agent 2026 results for Choices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGrant and Nicola have both been incredibly helpful, friendly and informative throughout the entire process of purchasing my first property. They always replied to every email and phone call promptly and with good advice. Cannot recommend them enough! Thank you to both of you!
5/5
GoogleDiligent and responsive.
5/5
GoogleShannan Moore, Letting Admin Manager is helping me in the tenancy.
4/5
GoogleI’ve had a very positive experience with the team and would like to give a special mention to Rachel, who has always been friendly, professional, approachable and genuinely helpful. She has been a real pleasure to deal with and has always been happy to assist whenever I needed help. I’d also like to mention Brandon, who was my main point of contact and was consistently helpful, professional and responsive throughout my time with the agency. Although I have now moved on, I’m very grateful for the support and service I received and would be happy to recommend the team. Thank you to everyone who helped me along the way. 😊
5/5
GoogleMany thanks to Choices for their outstanding support! From start to finish, they showed incredible professionalism, transparency, and a truly human effort to help with all the complex details we face in modern society. When I needed them most, they stepped up and helped me accomplish my goal. I am extremely grateful for their dedication and highly recommend their services!. CARLOS
5/5
GoogleWe have had the very good experience with the choices Estate Agent, particularly dealing with Robyn Copperthwaite. He has been very relatable, patient and resolving any issue with promptness and kindness. Choices Estate Agents Redhill have been very professional and detailed in their dealings with us. I would definitely do business with them all over again
5/5
GoogleI had a good relaxing time during my tenancy . The property manager Robyn Copperthwaite is great to know and work with . He is always responsive and ever helpful to tenants needs . Also special mention to Jack who helped me find the property and made the move in process smooth . All the best guys
5/5
GoogleRating only, no written review.
5/5
GoogleWe’ve had great experiences working with the team, specifically Millie & Fahad, they are professional, responsive and always a pleasure to deal with.
Thank you for your 5* review. Feedback is always welcome.
5/5
GoogleI have recently sold my flat in South Croydon, thanks to the hard work and dedication of Choices. Nicola Macdonald and Grant Brown stood out as extremely efficient, professional estate agents who kept me informed at all stages of the process and who were always on hand to answer any queries I might have. They found a buyer quickly and took the pain out of what could have been a very trying experience. They were helpful and friendly and I'm extremely grateful to them. I would recommend Choices to anyone wishing to sell their property.
5/5
GoogleRobyn is very helpful. Very happy to do business with him
5/5
GoogleGreat Letting agent Great staff with prompt response to concerns Big thanks to Racheal and your tram
5/5
GoogleEbony at Choices is amazing and so quick to answer any concerns or questions!
5/5
GoogleI have been with choices agency for some time now, and have found them to be very professional in the service they provide, and i would highly recommend them.
5/5
GoogleI can’t thank Millie Lawlor enough for all of the help she has given me, she has helped me throughout the whole process for renting and I am so grateful! Thank you Millie!😊 …
5/5
GoogleThank you Vicki for your prompt help, much appreciated Mrs M F
5/5
GoogleMy property was with another agent prior to moving to Choices a couple of years ago. The service has been brilliant from the start and the staff have always been helpful and informative. Rachel Nichols has been exemplary in her professionalism at all times and communication has always been smooth. Thanks Rachel and team!
5/5
GoogleRobyn has been looking after the house for us the last few years. He is efficient, caring and reliable. He is really.an excellent portfolio manager. Big salute to him!!!
5/5
GoogleEfficient and effective work process. Really positive experience with Robyn and Luck, They were professional, responsive, and sorted everything quickly during my tenancy. Made renting hassle-free. Would highly recommend.
5/5
GoogleOur experience working with Choices Estate Agents has been exceptional. Robyn Copperthwaite has been incredibly professional, responsive, and attentive throughout our time working together. Her excellent communication, dedication, and willingness to assist have made the process smooth and enjoyable. We truly appreciate the support and outstanding service provided.
Thank you for your review.
5/5
GoogleI’ve had a great experience dealing with Robyn Copperthwaite throughout my tenancy. He’s always been friendly, professional and quick to respond to any queries or issues. Communication has been clear, and he’s been approachable and helpful whenever I’ve needed assistance.
5/5
GoogleRating only, no written review.
5/5
GoogleThey were very helpfull and prompt. The person who helped me, Rosie, was polite and friendly. Had a good experience. Thank you again.
1/5
GoogleThis agent breach our trust, they took out the agent fee over 2 years but not make any effort to visit the property once! when the tenant checked out and made a few damages for the property, they did not act as they should to protect the property, only take small amount of money to please their tenants and made the landlord huge lost. while on the dispute processing, they made up their conclusion without communicate with landlord and set out a price to end of the matter. when request the Deposit Protection Services certificate details, they totally ignor the reasonable requests, their property management team has lack of knowledge how to manage the property and price for the cost of repairs. in addition, they did not have a clue where it was located when landlord asked the key before end of tenancy. this company play key fraud to suck out the blood from tenants and landlords. I would not recommed this company for the future letting agency
Thank you for your feedback. We are sorry to hear that you are dissatisfied with your experience. We would like to clarify that the property was instructed under our rent collection service, not our fully managed service. As such, routine property inspections were not included. Regarding the deposit, we have followed the appropriate process and assessed the claim in line with the available evidence and industry guidance. As an agreement could not be reached, the matter has been referred to the Tenancy Deposit Scheme (TDS) for independent adjudication, and we will abide by their decision.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Choices has 1,492 reviews across its six offices, rated 4.3 out of 5 overall: 1,481 on Google, 10 on Facebook, 1 on View Agents. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Choices has the most, with 736 reviews rated 4.4 out of 5, followed by Choices with 295.
Choices, 99 Brighton Road RH1 6PS; Choices, 38 Croydon Road CR3 6QB; Choices, 5-7 Broadwalk RH10 1HJ; Choices, 2 Devonshire Square EC2M 4UJ; Choices, 28a Victoria Road RH6 7PZ; Choices, 41-43 Brighton Road CR2 6EB.
Yes. In The Trusted Agent 2026 awards: Choices, Redhill won Trusted Agent.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.