Trusted Agent profile · Surrey and West Sussex
★★★★★
1,525 reviews across 6 offices and 3 platforms
Choices has six offices, in Redhill, Caterham, Crawley, London, Horley and South Croydon (Surrey and West Sussex). Together they have 1,525 reviews on three platforms, rated 4.3 out of 5 overall.
1,514
Reviews on Google
All 6 offices
10
Reviews on Facebook
Business-wide
1
Reviews on The Trusted Agent
All 6 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Choices's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 1,508 reviews on Google only. Show every review
5/5
GoogleHi, I’d just like to take a moment to say thank you to Robyn for being very understanding and accommodating. If ever there is a problem that needs attention Robyn responds, quick sharpish. He is very polite and kind with his responses. Someone you can count on. That’s a job well done in my book. ;-)
5/5
GoogleRating only, no written review.
5/5
GoogleFast & easy process from the team
5/5
GoogleWe are really happy with the service we receive from Vicky and the rest of the team
5/5
GoogleRobyn was amazing!! Thanks so much
5/5
GoogleThank you all teams of Choices , specially Jack who directly works with me in the period of rent house . Really priciate for supporting me a lot . Thank you all again
5/5
GoogleWe have received an excellent service from beginning to the end of this letting process. Sam and his whole team including Millie, have pulled out all of the stops and did a marvellous job. We can highly recommend Choices, they are an amazing company.
5/5
GoogleI have had a good experience with the tenancy agency overall. I would especially like to thank Robyn, the Property Manager, for the help and support throughout my tenancy and he was really approachable and responsive.
1/5
GoogleNot great letting agent specifically on south coast region.Always cut and paste reply email and out of office . Just ignore ….
We are sorry our service disappointed and will look into how this happened, we hope you will give us another try
5/5
GoogleRating only, no written review.
5/5
GoogleI had a really excellent experience with Vicky Rice. She was extremely professional, helpful, and supportive throughout the whole process. She did a fantastic job and went above and beyond to make everything as smooth and stress-free as possible. I really appreciate all the time, effort, and care Vicky put into helping me. Her communication was excellent, and she was always friendly, patient, and happy to assist whenever I needed anything. I would highly recommend Vicky Rice to anyone looking for someone professional, reliable, and dedicated. Thank you so much, Vicky, for all your hard work, it was greatly appreciated!
Thank you for your 5* Review. CHOICES
4/5
GoogleGood morning Dan Evans Thank you for you help in sorting out our problem of periodic tenancy at the property and replying my questions in time to sort out all we asked for Mr B Patel
Thank you for taking the time to leave a great review. Kind regards, Karen Gunner, Customer Services Manager
5/5
GoogleGrant and Nicola have both been incredibly helpful, friendly and informative throughout the entire process of purchasing my first property. They always replied to every email and phone call promptly and with good advice. Cannot recommend them enough! Thank you to both of you!
5/5
GoogleDiligent and responsive.
5/5
GoogleShannan Moore, Letting Admin Manager is helping me in the tenancy.
4/5
GoogleI’ve had a very positive experience with the team and would like to give a special mention to Rachel, who has always been friendly, professional, approachable and genuinely helpful. She has been a real pleasure to deal with and has always been happy to assist whenever I needed help. I’d also like to mention Brandon, who was my main point of contact and was consistently helpful, professional and responsive throughout my time with the agency. Although I have now moved on, I’m very grateful for the support and service I received and would be happy to recommend the team. Thank you to everyone who helped me along the way. 😊
5/5
GoogleMany thanks to Choices for their outstanding support! From start to finish, they showed incredible professionalism, transparency, and a truly human effort to help with all the complex details we face in modern society. When I needed them most, they stepped up and helped me accomplish my goal. I am extremely grateful for their dedication and highly recommend their services!. CARLOS
5/5
GoogleWe have had the very good experience with the choices Estate Agent, particularly dealing with Robyn Copperthwaite. He has been very relatable, patient and resolving any issue with promptness and kindness. Choices Estate Agents Redhill have been very professional and detailed in their dealings with us. I would definitely do business with them all over again
5/5
GoogleI had a good relaxing time during my tenancy . The property manager Robyn Copperthwaite is great to know and work with . He is always responsive and ever helpful to tenants needs . Also special mention to Jack who helped me find the property and made the move in process smooth . All the best guys
5/5
GoogleRating only, no written review.
5/5
GoogleWe’ve had great experiences working with the team, specifically Millie & Fahad, they are professional, responsive and always a pleasure to deal with.
Thank you for your 5* review. Feedback is always welcome.
5/5
GoogleRobyn is very helpful. Very happy to do business with him
5/5
GoogleGreat Letting agent Great staff with prompt response to concerns Big thanks to Racheal and your tram
5/5
GoogleEbony at Choices is amazing and so quick to answer any concerns or questions!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Redhill has the most, with 747 reviews rated 4.4 out of 5, followed by Caterham with 314.
The six Choices offices, by town:
Yes. In The Trusted Agent 2026 awards: Choices, Redhill won Trusted Agent.
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