Choices reviews

★★★★★ 1/5

Google

Recently bought property through Choices Crawley and it was genuinely such a stressful, disorganised and chaotic experience. Moving home is always going to be stressful, however this team is so inconsiderate and impatient - especially Jake. During this process, he has been blunt and has a strong attitude. On key collection day, it was one of the worst encounters with Jake. We arrived at the office and previously arranged for one of the members of the team to come with us to show us how the smart meters work and all these things as we did not meet the seller nor have their contact details. However, when we got there, they simply handed the keys in an envelope where staff had written where the smart meter was, how many keys were enclosed and that's it. They did not say simple things like "congratulations on your new home" or any sort of things. They literally just handed us the envelope without saying anything and expected us to just leave happily. My daughter had to explain that we arranged previously for an agent to come with us to the property, and Jake, who didn't even look at us, said he was filled up with appointments and his tone of voice was very direct and blunt. Another customer walked in and the lettings agent we were speaking to just shifted all of her attention onto these new customers for 10 minutes, laughing and conversing and left me and my daughter completely frazzled as we were just standing there with no one helping us out. The customers eventually left, and I explained to Jake and the lettings agent that their service was completely unprofessional and is seriously disappointing considering they are receiving about £4K from my own pocket for agency fees etc. Jake began angrily answering back at me, saying that "no agent will take you to the property" and other things. I was shocked as moving day is supposed to be a happy day for myself and the family, however Jake completely ruined that for me. His attitude is completely foul and he needs to be sacked. Choices Crawley are misleading and liars. They told me that a driveway would be built and that the council approved it, however despite asking for weeks, they failed to provide proof from the council. The seller said they would leave 3 wardrobes for us (which is in print) however they left behind 2, 1 of which was literally broken and falling apart and we had to dismantle it ourselves. The wardrobes from one of the bedrooms were missing and not only do we have photo evidence of the entire house from viewing days, but also there are imprints on the carpets where the wardrobes once were. Amy and Curtis however were amazing and very helpful throughout my purchase, and I am truly appreciative of their service. These two are brilliant 🙏

Malik · 22 June 2025

★★★★★ 1/5

Google

We had an awful experience with Choices Crawley as FTBs and would never use them again. We have since used another estate agents and understand just how sub-par our experience with Choices Crawley was! The purchase fell through because of a legal matter with the house. Rather than acting responsibly, Choices pressured us to ignore our chosen solicitor’s advice and carry on, which could have left us completely exposed further down the line. It felt like they were working against us, and the only thing they cared about was chasing their commission. They seemed to play on our inexperience as FTBs, with Jake brushing off important issues as if they didn’t matter, when they absolutely did. They were horrible to deal with, caused us huge amounts of stress and anxiety, and showed zero concern or understanding for our position as buyers. We would strongly warn anyone considering them.

Jess · 22 September 2025

★★★★★ 5/5

Google

Bradley has been a joy to work with and he actually listens to what we are looking for throughout our property search. Other agents continue to send us properties that we are not interested in and that we haven’t requested.

Grant · 30 April 2025

★★★★★ 5/5

Google

I would highly recommend using Choices Estate Agents, the team here in Crawley are very professional, friendly and efficient. Recently myself and my partner have been in frequent contact with George Hawkins from this office regarding sorting out our tenancy at a flat we rent. George has been incredible at answering any questions we have and sorting every step we have needed doing. I couldn’t fault him at all, I’m beyond impressed by his efficiency and good customer service. He has been friendly and really approachable the entire time & we are very lucky to have had his help! Highly recommend :)

Holly · 26 August 2022

★★★★★ 5/5

Google

Just this past Saturday, my daughters and myself met a lovely, intelligent and smart lady called Amy. She welcomed us with open arms,we were very comfortable with her as she showed us around with a smile 😃 on her face..I will want her to show me the next property again. She was a delightful little lady. Beautiful attitude to work. I think you you be a mentor to the youths out there. Well done. Very proud of her. Thank you

Remi · 22 April 2025

★★★★★ 5/5

Google

I have recently rented a property through Choices. My letting agent was Roland Laczko. Roland kept me informed throughout the whole process, advising me on the next steps at every stage. Roland made me feel confident in the development of the progress of moving into the property. Moving can be very stressful, however i was made to feel comfortable throughout. Roland's knowledge within this industry is indisputable which has made moving in an easy process. As a whole, i feel Choices are very professional and clearly have a lot of experience in the industry.

Chem · 18 May 2022

★★★★★ 5/5

Google

A huge thank you to Curtis and Ethan for their help in the sale of my property. Exceptional circumstances made it a challenging and possibly unique sale. Without their support and effective communication between myself, the family of the …

Sheila · 22 August 2024

★★★★★ 1/5

Google

NEVER CHOOSE CHOICES ESTATE AGENTS, YOU WILL FEEL FOR IT, ITS REALLY A PAIN TO BE WITH THEM. A VERY BAD COMPANY, SO MUCH DELAY IN RETURNING OUR DEPOSIT AND OVERPAID RENT. USELESS CUSTOMER CARE AND PORTFOLIOS MANAGERS. CHOICES Estate Agent is a worst letting agent we’ve seen so far. 100% NOT RECOMMENDED TO ANYONE. They are not even deserved for ANY RATING and they are best suited for 0 (ZERO) Rating. They are highly reluctant when refunding the customers deposit while they collect the advance rent and deposit upfront before we check-in the property. We checked out the property 6 EAST PARK, Crawley RH10 6AS and did several follow ups (47 conversations) with the customer care and the guy (Crawley and Horsham Portfolio Manager) who has been allotted for us, but the answer we got from them was ‘we are progressing, etc.’. We are highly frustrated and disappointed for not getting proper response from CHOICES. A very poor customer service of no use in customers point of view. A very little effort has been taken by Crawley and Horsham Portfolio Manager, that too with 47 E-Mail communications in between us, though most of E-Mails cc'd to customer services who never bothered about our E-Mail on refunding my deposit. They have few landline numbers which are useless as they won’t connect straight away, luckily we got connected to SENIOR Crawley and Horsham Portfolio Manager who did the partial refund of my deposit, though it’s partial refund we appreciate her as she did the partial refund in 1st call. When we ask the landlord for this property, he says that he communicated to CHOICES to release the fund and his duty is over. He won’t bother much as his property will be in the business in a day or 2 after I check out. The landlord for this property would approve the deduction that the Letting Estate Agent CHOICES recommends, even CHOICES recommend a deduction of complete 100% deposit the landlord would immediately approve because he gets money easily and approving is an easy job. At 58th of E-Mail communications in between me and Choices, we received my overpaid refund, after 29 days (nearly 1 month). Why should we take so much pain and beg with CHOICES Real Estate to get my (tenants) money back. We question CHOICES and the landlord of 6 East Park: You take no pain and no delay when collecting the money from tenants, but why are you too much reluctant in giving back them to tenants? Does it mean that the tenant’s money is cheap or you think that tenants would be left helpless (once they checked out the property) except begging with you guys to get our money. Don’t do that. Just be fair with the tenants. We advise these types of letting agents CHOICES and greedy landlords for not to misuse the tenants advance rent and the deposit. Be genuine while you calculate the deduction for taking incorrect information from letting agent. I’ve mentioned few of the below things that Choices deducted for. • Lights £20, claiming £5 for each 28w halogen light when they available 2 for £1 shops • Cleaning cost for £200 when the house is checked out so clean • £30 Safety catches on the cooker • Renewal fee: £95 • Inventory fee: £95 (they just collect the keys from the property), worth to collect £95? • £30 for a stain on the small curtain. In total: £470 The safety related things are to be taken care by landlord while tenant can ensure that there is no safety related issue, if any then the tenant will report to landlord. The property was checked out so clean with weekly maintenance and proper cleaning, but still the landlord approves the cleaning cost £200 recommended by CHOICES. Luckily we did take photos when we checked out and we’ve sent the photos of the property to the landlord of 6 East Part just to show clean it is. He must realise. Is this fair to collect £200 for cleaning or this money is for renovating the house? I advise the CHOICES Real Estate and the landlord to sensibly think and calculate while deducting the money from tenants from their deposit or overpaid rent. DO NOT MISUSE THE TENANT’S DEPOSIT AND OVERPAID RENT.

Jayasangeetha · 14 March 2020

★★★★★ 1/5

Google

I was happy when I moved into a property despite some problems initially and even was happy to go with them in the future for any property enquiries. But recent, experience when I have to move out the property, I got disappointed. I won't recommend them for renting home though them, as a landlord or rentee. If you have to move out of the contract with genuine reason and as per the agreement they will create lot of trouble to both landlord and rentee. Better stay away from them. I strongly do not recommend due to my recent experience happening moving out of property, with genuine reason which they are not ready to accept creating trouble which is causing lot of metal stress to me. Customer service representative for move out, Amy is delaying the response a at this moment.

Jerin · 10 March 2020

★★★★★ 1/5

Google

NEVER CHOOSE CHOICES ESTATE AGENTS, YOU WILL FEEL FOR IT, ITS REALLY A PAIN TO BE WITH THEM. A VERY BAD COMPANY, SO MUCH DELAY IN RETURNING OUR DEPOSIT AND OVERPAID RENT. USELESS CUSTOMER CARE AND PORTFOLIOS MANAGERS. CHOICES Estate Agent is a worst letting agent we’ve seen so far. 100% NOT RECOMMENDED TO ANYONE. They are not even deserved for ANY RATING and they are best suited for 0 (ZERO) Rating. They are highly reluctant when refunding the customers deposit while they collect the advance rent and deposit upfront before we check-in the property. We checked out the property 6 EAST PARK, Crawley RH10 6AS and did several follow ups (47 conversations) with the customer care and the guy (Crawley and Horsham Portfolio Manager) who has been allotted for us, but the answer we got from them was ‘we are progressing, etc.’. We are highly frustrated and disappointed for not getting proper response from CHOICES. A very poor customer service of no use in customers point of view. A very little effort has been taken by Crawley and Horsham Portfolio Manager, that too with 47 E-Mail communications in between us, though most of E-Mails cc'd to customer services who never bothered about our E-Mail on refunding my deposit. They have few landline numbers which are useless as they won’t connect straight away, luckily we got connected to SENIOR Crawley and Horsham Portfolio Manager who did the partial refund of my deposit, though it’s partial refund we appreciate her as she did the partial refund in 1st call. When we ask the landlord for this property, he says that he communicated to CHOICES to release the fund and his duty is over. He won’t bother much as his property will be in the business in a day or 2 after I check out. The landlord for this property would approve the deduction that the Letting Estate Agent CHOICES recommends, even CHOICES recommend a deduction of complete 100% deposit the landlord would immediately approve because he gets money easily and approving is an easy job. At 58th of E-Mail communications in between me and Choices, we received my overpaid refund, after 29 days (nearly 1 month). Why should we take so much pain and beg with CHOICES Real Estate to get my (tenants) money back. We question CHOICES and the landlord of 6 East Park: You take no pain and no delay when collecting the money from tenants, but why are you too much reluctant in giving back them to tenants? Does it mean that the tenant’s money is cheap or you think that tenants would be left helpless (once they checked out the property) except begging with you guys to get our money. Don’t do that. Just be fair with the tenants. We advise these types of letting agents CHOICES and greedy landlords for not to misuse the tenants advance rent and the deposit. Be genuine while you calculate the deduction for taking incorrect information from letting agent. I’ve mentioned few of the below things that Choices deducted for. • Lights £20, claiming £5 for each 28w halogen light when they available 2 for £1 shops • Cleaning cost for £200 when the house is checked out so clean • £30 Safety catches on the cooker • Renewal fee: £95 • Inventory fee: £95 (they just collect the keys from the property), worth to collect £95? • £30 for a stain on the small curtain. In total: £470 The safety related things are to be taken care by landlord while tenant can ensure that there is no safety related issue, if any then the tenant will report to landlord. The property was checked out so clean with weekly maintenance and proper cleaning, but still the landlord approves the cleaning cost £200 recommended by CHOICES. Luckily we did take photos when we checked out and we’ve sent the photos of the property to the landlord of 6 East Part just to show clean it is. He must realise. Is this fair to collect £200 for cleaning or this money is for renovating the house? I advise the CHOICES Real Estate and the landlord to sensibly think and calculate while deducting the money from tenants from their deposit or overpaid rent. DO NOT MISUSE THE TENANT’S DEPOSIT AND OVERPAID RENT.

Geetharrun · 23 September 2019

★★★★★ 5/5

Google

We are really happy with the services provided by team choices for the sale of our property. They are very professional and kept us updated throughout the sale.Freya responded promptly to our emails and queries. Thank you team Choices especially Freya,Curtis,Ethan and Alfie.

Jetcy · 22 April 2024

★★★★★ 5/5

Google

As first time buyers we were dealt with courteously and efficiently. Ethan was fantastic during viewings and upon completion, and Nicola deserves an award for her persistence and patience in seeing our house sale through. Highly recommend …

Becky · 22 April 2024

★★★★★ 1/5

Google

⭐ 1 STAR, Avoid at all costs! The most stressful, disorganised experience of our lives. If I could give zero stars, I would. Buying our first home through Choices was supposed to be the most exciting time of our lives, instead, it turned into an absolute nightmare that dragged on for months, full of stress, confusion, and appalling service. We viewed the house in October while tenants were still living there. We were told they would be out by January at the latest, so we put in our offer based on that timeline. From there, it was downhill. Communication was awful from start to finish. We had to chase them every single week for updates, and no one ever had a straight answer. At one point, we were suddenly told it had to go to court to remove the tenants, something they "weren’t sure of the outcome of." This completely blindsided us and filled us with anxiety. We were kept in the dark at every stage. They also recommended their solicitors, AVRillo, do yourself a favour and AVOID THEM TOO. Not only were they expensive, they were inflexible and difficult to deal with. Appointments could only be made during awkward hours (10, 11 or 2, 3, can’t even remember, it’s all a blur at this point). As first-time buyers, we were naive, and we were charged for things we didn’t even understand, no proper explanations were given. The process dragged on for so long that our original mortgage offer expired, and we had to reapply at a much higher interest rate, costing us thousands more in the long run. When we finally got the keys in mid-May, the property was left in an absolutely disgusting state. We had been promised an end-of-tenancy clean by Choices, which they then tried to deny. I had to fight tooth and nail, with evidence, to get the clean done, and even when it was, it looked like no one had done anything. It was a joke. I had to literally beg someone from Choices to meet me at the property. What was supposed to be the most exciting day of our lives turned into a complete disaster. The only person who showed any compassion was Jake, and even he couldn’t do anything, it wasn’t his fault, but it’s telling that he was the only one who seemed to care. After completion, Choices completely washed their hands of us, as did the solicitors. The house wasn’t in the agreed condition at exchange, but they refused to let my partner attend in person and told us we had to accept photos only, again, something we later found out is not standard practice. To top it all off, it’s now September and they still haven’t collected their “SOLD” sign from outside the property. We’ve now fully renovated the house and made it a home, and it’s beautiful, but we cannot let the experience we went through slide. Do NOT use Choices. They are unprofessional, disorganised, and seem to care more about closing the sale than treating their buyers with honesty or respect.

Lucy · 22 September 2025

★★★★★ 5/5

Google

I would recommend using Choices Estate Agents, the team here in Crawley are very professional, friendly and efficient. Recently Amy is looking after my property. She has been incredible at answering any questions I have and sorting every step of the process. She has been friendly and really approachable the entire time.

Weronika · 22 April 2023

★★★★★ 5/5

Google

We had to find a new home very quickly. Choices offered us a property that ticked nearly all the boxes. A big thank you goes to the whole Crawley branch team, particularly Amy who swiftly, friendly yet professionally provided questions to all our answers thus made the whole process of moving a lot simpler.

Martin · 26 August 2022

★★★★★ 1/5

Google

Tried to view a property on Saturday and arrived was met by rude and abusive estate agent, spoke to my wife with such disrespect, all because she said we need to keep to our viewing time as had multiple viewings booked. His attitude was absolutely terrible talking to a woman in an intimidating manor

Michael · 22 April 2025

★★★★★ 5/5

Google

Great experience with the team here at choices. Was kept well informed through the process and I am grateful to them for that. Thanks guys - would recommend to anyone

Alexis · 22 April 2024

★★★★★ 5/5

Google

We had to find a new home very quickly. Choices offered us a property that ticked nearly all the boxes. A big thank you goes to the whole Crawley branch team, particularly Amy who swiftly, friendly yet professionally provided questions to all our answers thus made the whole process of moving a lot simpler.

Private · 18 May 2022

★★★★★ 5/5

Google

All went well, agents overall at Choices made it a smooth journey throughout the process of renting a place. Shout out to Roland Laczko who went on and beyond with the customer journey, and kept me up to date on progress. I would recommend both Roland and choices, and would likely rent with them again.

Pedro · 14 March 2022

★★★★★ 5/5

Google

Initially, we were unsure whether to sell or rent our property so needed some advice from whichever Estate Agent we were going to use. Our initial contact with Choices was through Bradley who was incredibly personable and helpful from the …

Kimberly · 22 August 2025

★★★★★ 5/5

Google

Ethan was most helpful and efficient throughout the sale of my property. He was very conscientious and made the process as straight forward as possible

Newman · 22 April 2024

★★★★★ 5/5

Google

We recently used Choices estate agents for a rental property, and we couldn't be happier with the service, especially from Sam. He was exceptionally helpful, addressing all our queries promptly and thoroughly. His email responses were …

Amruth · 22 August 2025

★★★★★ 5/5

Google

A huge thank you to Robyn and Ethan for making our sale as easy as possible. We would most definitely recommend Choices Crawley.

Shirley · 22 April 2024

★★★★★ 5/5

Google

Re: Bradley Snape A very professional, up to date, smart and quick to act person that is a breath of fresh air for sure. I hope he will stay long enough with Choices and does not move as he is an asset to Choices. Dr Ahary

Masoud · 22 April 2025