Trusted Agent profile
★★★★★
186 reviews across 2 platforms
5-7 Broadwalk, Crawley RH10 1HJ
Part of Choices, see every office.
Choices's Crawley office at 5-7 Broadwalk is rated 4.2 out of 5 across 186 reviews on two platforms, including 179 Google reviews rated 4.2. The 7 Facebook count is for the whole business. Checked 9 October 2026.
Every review we hold for the Crawley office, from every platform, shown as written. First names only.
5/5
GoogleNice, Friendly and helpful letting team particularly Roland who played key part in finding me a property, special thanks to Amy and Roland.
Hi Faisal, thank you for the review. I know Roland did his upmost best! Kind regards, George Hawkins - Senior Lettings Manager
5/5
GoogleGreat service and communication throughout, while finding new tenants promptly for my vacant properties. A Big thank you, to Sam at the Crawley Branch.
Thank you for your great review. Sam has expressed his gratitude for this and that he has enjoyed working with you throughout the process.
5/5
GoogleThanks to Amy for a very professional service and helping me secure a property needed very soon. Will highly recommend 🙂 …
Thank you for your review Faizan. Glad we could help. George Hawkins - Senior Lettings Manager
5/5
GoogleUnbelievable service, house sold in 48 hours. As I was working outside the UK and not able to return, Ivan and the team managed all sorts of issues for me, managing tenant, cleaning and disposal, and all the advice along the way. Ivan took all the stress out of selling a house, cannot recommend Choices enough, well done.PositiveProfessionalism
1/5
GoogleCHOICES Estate Agent (www dot choices dot co dot uk) is a worst letting agent I’ve seen so far. 100% NOT RECOMMENDED TO ANYONE. They are not even deserved for ANY RATING and they are best suited for 0 (ZERO) Rating. They are highly reluctant when refunding the customers deposit while they collect the advance rent and deposit upfront before we check-in the property. I checked out the property 6 EAST PARK, Crawley RH10 6AS and did several follow ups (47 conversations) with the customer care and the guy (Crawley and Horsham Portfolio Manager) who has been allotted for me, but the answer I got from them was ‘we are progressing, etc.’. I’m highly frustrated and disappointed for not getting proper response from CHOICES. A very poor customer service of no use in customers point of view. A very little effort has been taken by Crawley and Horsham Portfolio Manager, that too with 47 E-Mail communications in between us, though most of E-Mails cc'd to customer services who never bothered about my E-Mail on refunding my deposit. They have few landline numbers which are useless as they won’t connect straight away, luckily I got connected to SENIOR Crawley and Horsham Portfolio Manager who did the partial refund of my deposit, though it’s partial refund I appreciate her as she did the partial refund in 1st call. When I ask the landlord for this property, he says that he communicated to CHOICES to release the fund and his duty is over. He won’t bother much as his property will be in the business in a day or 2 after I check out. The landlord for this property would approve the deduction that the Letting Estate Agent CHOICES recommends, even CHOICES recommend a deduction of complete 100% deposit the landlord would immediately approve because he gets money easily and approving is an easy job. At 58th of E-Mail communications in between me and Choices, I received my overpaid refund, after 29 days (nearly 1 month). Why should I take so much pain and beg with CHOICES Real Estate to get my (tenants) money back. I question CHOICES and the landlord of 6 East Park: You take no pain and no delay when collecting the money from tenants, but why are you too much reluctant in giving back them to tenants? Does it mean that the tenant’s money is cheap or you think that tenants would be left helpless (once they checked out the property) except begging with you guys to get our money. Don’t do that. Just be fair with the tenants. I advise these types of letting agents CHOICES and greedy landlords for not to misuse the tenants advance rent and the deposit. Be genuine while you calculate the deduction for taking incorrect information from letting agent. I’ve mentioned few of the below things that Choices deducted for. • Lights £20, claiming £5 for each 28w halogen light when they available 2 for £1 shops • Cleaning cost for £200 when the house is checked out so clean • £30 Safety catches on the cooker • Renewal fee: £95 • Inventory fee: £95 • £30 for a stain on the small curtain. In total: £470 The safety related things are to be taken care by landlord while tenant can ensure that there is no safety related issue, if any then the tenant will report to landlord. The property was checked out so clean with weekly maintenance and proper cleaning, but still the landlord approves the cleaning cost £200 recommended by CHOICES. Luckily I did take photos when I checked out and I’ve sent the photos of the property to the landlord of 6 East Part just to show clean it is. He must realise. Is this fair to collect £200 for cleaning or this money is for renovating the house? I advise the CHOICES Real Estate and the landlord to sensibly think and calculate while deducting the money from tenants from their deposit or overpaid rent. DO NOT MISUSE THE TENANT’S DEPOSIT AND OVERPAID RENT.
Hi there, as you are aware we are constrained in what we can do at check out by the rules we have to follow. We have over a thousand checkouts a year and most go smoothly. We will look into your case in more detail and we apologise if we have not acted fairly or promptly in any way
1/5
GoogleCHOICES Estate Agent (www dot choices dot co dot uk) is a worst letting agent I’ve seen so far. 100% NOT RECOMMENDED TO ANYONE. They are not even deserved for ANY RATING and they are best suited for 0 (ZERO) Rating. They are highly reluctant when refunding the customers deposit while they collect the advance rent and deposit upfront before we check-in the property. I checked out the property 6 EAST PARK, Crawley RH10 6AS and did several follow ups (47 conversations) with the customer care and the guy (Crawley and Horsham Portfolio Manager) who has been allotted for me, but the answer I got from them was ‘we are progressing, etc.’. I’m highly frustrated and disappointed for not getting proper response from CHOICES. A very poor customer service of no use in customers point of view. A very little effort has been taken by Crawley and Horsham Portfolio Manager, that too with 47 E-Mail communications in between us, though most of E-Mails cc'd to customer services who never bothered about my E-Mail on refunding my deposit. They have few landline numbers which are useless as they won’t connect straight away, luckily I got connected to SENIOR Crawley and Horsham Portfolio Manager who did the partial refund of my deposit, though it’s partial refund I appreciate her as she did the partial refund in 1st call. When I ask the landlord for this property, he says that he communicated to CHOICES to release the fund and his duty is over. He won’t bother much as his property will be in the business in a day or 2 after I check out. The landlord for this property would approve the deduction that the Letting Estate Agent CHOICES recommends, even CHOICES recommend a deduction of complete 100% deposit the landlord would immediately approve because he gets money easily and approving is an easy job. At 58th of E-Mail communications in between me and Choices, I received my overpaid refund, after 29 days (nearly 1 month). Why should I take so much pain and beg with CHOICES Real Estate to get my (tenants) money back. I question CHOICES and the landlord of 6 East Park: You take no pain and no delay when collecting the money from tenants, but why are you too much reluctant in giving back them to tenants? Does it mean that the tenant’s money is cheap or you think that tenants would be left helpless (once they checked out the property) except begging with you guys to get our money. Don’t do that. Just be fair with the tenants. I advise these types of letting agents CHOICES and greedy landlords for not to misuse the tenants advance rent and the deposit. Be genuine while you calculate the deduction for taking incorrect information from letting agent. I’ve mentioned few of the below things that Choices deducted for. • Lights £20, claiming £5 for each 28w halogen light when they available 2 for £1 shops • Cleaning cost for £200 when the house is checked out so clean • £30 Safety catches on the cooker • Renewal fee: £95 • Inventory fee: £95 • £30 for a stain on the small curtain. In total: £470 The safety related things are to be taken care by landlord while tenant can ensure that there is no safety related issue, if any then the tenant will report to landlord. The property was checked out so clean with weekly maintenance and proper cleaning, but still the landlord approves the cleaning cost £200 recommended by CHOICES. Luckily I did take photos when I checked out and I’ve sent the photos of the property to the landlord of 6 East Part just to show clean it is. He must realise. Is this fair to collect £200 for cleaning or this money is for renovating the house? I advise the CHOICES Real Estate and the landlord to sensibly think and calculate while deducting the money from tenants from their deposit or overpaid rent. DO NOT MISUSE THE TENANT’S DEPOSIT AND OVERPAID RENT.
Hi there, as you are aware we are constrained in what we can do at check out by the rules we have to follow. We have over a thousand checkouts a year and most go smoothly. We will look into your case in more detail and we apologise if we have not acted fairly or promptly in any way
4/5
GoogleFirst time renters, smooth sailing at the moment, the staff has kept us in the loop with all the checks and paperwork.
Thank you for your kind review. We pride ourselves on keeping applicants up to date during the letting process.
1/5
GoogleI've been renting through choices for 7 years and I honestly don't have a single positive comment. The latest nightmare I've been put though I'm hoping will be my last. They will happily take your money but won't provide you with any help. They NEVER phone back when they say they will, every person you talk to gives you a different story. I've been left hanging for months now as noone has the decency to make contact with me and I refuse to call after the way I was spoken to last time. The branch need some serious training in customer service. If I ever spoke to customers the way I was spoken to I wouldn't still have a job.
Dear Briony, we are sorry you feel this way, someone from Customer service will be with you tomorrow, don’t worry we will look into your complaint and ensure it receives attention
2/5
GoogleI used this agency whilst renting a flat, the landlord and I experienced very conflicting stories from the agency. Choices seem to rely on employing people with little or no experience which is fine, but training is required. I emailed my issues to the MD, who initially was very hesitate, unwilling and protective over her team - however openly admitted that her whole team needed training!!! If you like a circus - this is a great show for Crawley town centre!
Dear David, we are very sorry you weren’t impressed with our Crawley team, we will look into what happened and take on board your comments.
5/5
GoogleI completed the purchase of my first house today, and I am absolutely thrilled with the exceptional service I received from my estate agent over the past few weeks. From the very beginning of the home buying process to the final closing, …
Thank you very much with your review for our sales team. Nicola and Ethan will be delighted with your feedback. We wish you all the best in your new home!
5/5
GoogleVery professional service Olivia Gibson in particular has been most helpful in the process of letting out my flat. Thankyou
Hi Steven, thank you for your review and appreciation for the hard word that we continue to deliver to all Landlords at Choices.
1/5
GoogleFor 4 months I have had outstanding maintenance issues including mold a toilet not flushing. These have all been ignored despite repeated calls. Choices do not care about their tenants. Find another company. Edit: over a month and many calls from myself, almost nothing has changed. Major issues are outstanding and the only reply is "nothing has happened". The only response was when they saw my review, a sign that the customer is not the priority at all. Choices, why do you think this is OK?
I’m very sorry to read this, please be assured we do care about our tenants and this issue will be looked into urgently
5/5
GoogleCan't thank Ethan and Ivan enough for their help with purchasing our first home - they made the process so easy and were always there when we needed advice. If you are looking for a reliable and friendly estate agent team, Choices Crawley are the one! Thank you again :)
1/5
GoogleNever had such a bad , awful, disgusting services, worked to hard to save money and book a property this people took my money and told me 9 days before my movement that " unfortunately we are not able to give you this studio and the money are not refundable " They clearly don't take the responsibility of their mistakes. You guys need to be focus on your customer services rather than your thirst of money. This is my First and last experience with agent. 😡😡😡 Agents: helen , george, Kayleigh
Dear Olivia, I’m very sorry if you feel mistreated in any way, it is not our policy to charge tenants for our mistakes, please contact Stephanie Prior, our compliance Director in our customer service department and we will look into your complaint
5/5
GoogleChoices were brilliant in helping us searching for our new home. Amy had helped us in every possible way to get the flat. She has been in touch with us and made sure our movement was as smooth as possible. They have a personal touch to everyone and which makes them unique as real estate agents.
Great to hear Saysntan
5/5
GoogleVery good service. Choices, took good care about arranging viewings and suggesting properties for me. Viewings were done professionally including good communication before and after. Highly recommend!
Hi Malgorzata, Thank you for your review! We always aim to please, and we're glad to hear you had a good experience. Merry Christmas!
5/5
GoogleI recently moved into a new place through CHOICES. The process was so easy and digital that helped cause I didn't have to take time off from my office to go to their offices. Move in process was easier and Amy - the person needs to be mentioned, helped to handover the flat as my convenience and throughout the whole process.
Thank you Farhan! Hope you're happy there. George Hawkins - Senior Lettings Manager
5/5
Googlewhat a fantasic bunch! Ivan and the team helped us sell our house and got us under offer in just 5 days! Team were extremely helpful in getting us to completion in just 3 months and into our new home. Cannot thank them enough and HIGHLY recommend!!!!!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleChoices Crawley Branch were meeting all expectation. My daughter & I are grateful for all the help you’ve given us all through the end. George a man that stand with his word, with a kind heart. Thank you very much! Celine very helpful, attentive & full of enthusiasm. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleRoland was so professional and reassuring during the whole stressful ordeal of moving and helped us through a lot of all the finer details while also giving us consistent updates in a very friendly manner and had made the whole move an absolute pleasure! Thanks again roland 😁
5/5
GoogleMy experience with Choices Crawley has been amazing since day one! Holly has been so supportive and always answered my queries with such a positive approach. She goes above and beyond and provides an excellent service with high standards everytime. She is a gem in the company!PositiveProfessionalism
5/5
GoogleThank you to the team at Choices for making the process of finding a flat, completing reference checks, and moving in as easy as possible. Thank you especially to Helen for all your help.
You are very welcome
5/5
GoogleI came into branch and was welcomed by Ashleigh. She was so helpful in finding me somewhere to rent I needed to move ASAP and she found a property for me straight away. Explained all the fees and rent so I understood clearly. And was able to answer any questions I had lovely lady.
5/5
GoogleEthan was most helpful and efficient throughout the sale of my property. He was very conscientious and made the process as straight forward as possible
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Choices's Crawley office has 186 reviews across two platforms: 179 on Google, 7 on Facebook (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Choices is rated 4.2 out of 5 across all 186 reviews, and 4.2 out of 5 on Google from 179 reviews, checked 9 October 2026.
Choices, 5-7 Broadwalk, Crawley RH10 1HJ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
