Choices reviews

★★★★★ 5/5

Google

I cannot recommend Nikki Gunner highly enough, she is truly exceptional.About a year ago, I faced a very stressful situation with my let property managed by Choices: the tenants moved in but stopped paying rent entirely, essentially treating the flat like squatters/occupants. It was a nightmare, but Nikki stepped in and handled everything with outstanding expertise, intelligence, and efficiency.She has an incredible knowledge of the relevant legislation and eviction processes, which made all the difference in navigating what could have been a long, complicated, and expensive ordeal. Nikki was calm, strategic, proactive, and always one step ahead, she guided me through every stage lawfully and effectively, ensuring the matter was resolved properly. Thanks to her brilliant work, we recently received the Bailiff's notice for the final eviction, bringing this difficult chapter to a close.Throughout, Nikki was responsive, clear in her communication, and genuinely caring about getting the best outcome for me as her client. She combines sharp professional skill with a real human touch, which is rare and so appreciated.If you're looking for someone who is smart, effective, knowledgeable, and brilliant at what they do, especially in tricky landlord/tenant situations, Nikki is the absolute best. Thank you, Nikki, for your amazing support and for turning a bad situation around so professionally.

Dr · 13 March 2026

★★★★★ 4/5

Google

I’ve had a very positive experience with the team and would like to give a special mention to Rachel, who has always been friendly, professional, approachable and genuinely helpful. She has been a real pleasure to deal with and has always been happy to assist whenever I needed help. I’d also like to mention Brandon, who was my main point of contact and was consistently helpful, professional and responsive throughout my time with the agency. Although I have now moved on, I’m very grateful for the support and service I received and would be happy to recommend the team. Thank you to everyone who helped me along the way. 😊

Hasan · 15 August 2026

★★★★★ 5/5

Google

Our experience working with Choices Estate Agents has been exceptional. Robyn Copperthwaite has been incredibly professional, responsive, and attentive throughout our time working together. Her excellent communication, dedication, and willingness to assist have made the process smooth and enjoyable. We truly appreciate the support and outstanding service provided.

Pauline · 1 August 2026

★★★★★ 5/5

Google

As a tenant in a property managed by Choices Estate Agents I am very happy with the level of service. The Portfolio Manager Robyn Copperthwaite has been so incredibly efficient and so incredibly kind to me since the day I moved in. Everything I have asked for has always been done. The communication has been excellent and I feel truly looked after. I am very grateful to Robyn for his continuous commitment to me as a tenant. To know I can go to him with any issues that arise and to know they will be resolved with efficiency and kindness means so much to me. He is reliable and consistent and great at what he does.

Louisa · 22 May 2026

★★★★★ 1/5

Google

This agent breach our trust, they took out the agent fee over 2 years but not make any effort to visit the property once! when the tenant checked out and made a few damages for the property, they did not act as they should to protect the property, only take small amount of money to please their tenants and made the landlord huge lost. while on the dispute processing, they made up their conclusion without communicate with landlord and set out a price to end of the matter. when request the Deposit Protection Services certificate details, they totally ignor the reasonable requests, their property management team has lack of knowledge how to manage the property and price for the cost of repairs. in addition, they did not have a clue where it was located when landlord asked the key before end of tenancy. this company play key fraud to suck out the blood from tenants and landlords. I would not recommed this company for the future letting agency

Vivianne · 22 July 2026

★★★★★ 5/5

Google

I had a good relaxing time during my tenancy . The property manager Robyn Copperthwaite is great to know and work with . He is always responsive and ever helpful to tenants needs . Also special mention to Jack who helped me find the property and made the move in process smooth . All the best guys

Sharad · 15 August 2026

★★★★★ 5/5

Google

Vicky Rice has been incredibly helpful, always taking the time to provide clear and detailed information when answering queries. She is knowledgeable, responsive, and consistently kind and professional in her approach.

D · 9 June 2026

★★★★★ 5/5

Google

My property was with another agent prior to moving to Choices a couple of years ago. The service has been brilliant from the start and the staff have always been helpful and informative. Rachel Nichols has been exemplary in her professionalism at all times and communication has always been smooth. Thanks Rachel and team!

John · 1 August 2026

★★★★★ 5/5

Google

With thanks to Ebony Ramsay for helping to finish the contract on Burdock Close Lettings

Charles · 22 July 2026

★★★★★ 5/5

Google

Ebony Ramsey was super helpful, responded quickly and really reassured me when I was stressed about rent during a transition between jobs - thank you so much Ebony!! ☺️❤️

Amber · 6 April 2026

★★★★★ 5/5

Google

I can honestly say I’ve been positively surprised by Choices, especially in the past few years. I’ve been renting with them for almost 7 years now and both Robyn Copperthwaite and Brandon Longhurst. Robyn dealt with an issue in my flat last years and when I approached him this year about a different issue, he passed the information onto the new agent dealing with my account quickly and made sure I was approached by Brandon quickly. Brandon too, he did everything under the sun, I’m quite sure called every plumber in the area to get my issue sorted. I am very, very positively surprised.

Barbara · 13 March 2026

★★★★★ 4/5

Google

Choices seem to change their staff quite regularly, but at present the young lady, Ebony Ramsay, dealing with my property is doing a good job.Ebony is efficient and alerts me to what is happening promptly and.this is important as renovation work is ongoing.

Magda · 22 July 2026

★★★★★ 5/5

Google

Very happy with the service received so far. From the moment I spotted the property to now Brandon Longhurst has been extreme responsive and professional in everything that he has done to help me get settled in and resolve any issue I have. Would highly recommend.

Thomas · 20 June 2026

★★★★★ 5/5

Google

Brandon Longhurst is your guy, right on money, quick, gets the job done. Amazing experience.

Haris · 23 May 2026

★★★★★ 4/5

Google

Robyn has been helpful in managing my property through a difficult time. He has been consistently pleasant, patient and willing to resolve problems.

Toni · 13 March 2026

★★★★★ 5/5

Google

Ebony has been very helpful during the end of our tenancy keeping us informed of the procedure. Thank you

Trish-Leigh · 9 April 2026

★★★★★ 5/5

Google

I can’t thank Millie Lawlor enough for all of the help she has given me, she has helped me throughout the whole process for renting and I am so grateful! Thank you Millie!😊 …

Megan · 1 August 2026

★★★★★ 5/5

Google

We have been renting with Choices for almost two years now, and they have been very helpful with all our requests, especially Brandon. He has been dealing with us for a few months now, and he is exceptional, he always replies and sorts out any problems as soon as he can

Anu · 16 March 2026

★★★★★ 5/5

Google

Robyn has been looking after the house for us the last few years. He is efficient, caring and reliable. He is really.an excellent portfolio manager. Big salute to him!!!

Polly · 1 August 2026

★★★★★ 5/5

Google

It is my pleasure to recommend Choices Estate agent to any landlord willing to take a back-stage and fully hands-off regarding property management. Daniel Thornton has been amazing from taking over the property from full renovation to finding a tenant and fully managing the property. Choices (and specifically Daniel Thornton) came out tops among the multiple estate agencies in the Redhill/Reigate area during my research/interviews for this property management position. It is no surprise we got a tenant in less than 1 week of advertising the property. He also has a great relationship with the tenant. Thumbs up to him and the choices team.

Temitope · 30 November 2023

★★★★★ 1/5

Google

Update 3: shameless company also keeps my deposit 2 months after leaving without any proof, they didnt update documents even on TDS. Don't trust them dont pay on last month equal your deposit fee otherwise they will unjustly treated you like me. I applied court and ombudsman. Update 2: they are scam , they use worst pixel photo before your tenancy for inventory list and they dont put photo of every corner, they dont put mold and damps and than when you leaving they put everything and god bless before tenant we took photo of everything. i will apply to ombusman and council to take action even they give me full deposit. I will share folder ref number on next update who wants to join to aplication you can email to me. Update: completely un responsible company. They cant give right key nearly 2 months and they didnt do what's they promised. Their house is useless.

Alper · 22 June 2026

★★★★★ 5/5

Google

I've had the pleasure of working with Robyn and can honestly say he's been great throughout. He's always easy to get hold of, quick to respond, and genuinely helpful whenever anything comes up. What I appreciate most is how easy he is to work with. He's friendly, professional, and communicates clearly, which makes everything run much more smoothly. It's clear that he cares about doing a good job and keeping things moving. A pleasure to deal with, and I'd happily recommend him to anyone looking for a reliable Property Manager. Thanks, Robyn! 😊

Katarina · 16 June 2026

★★★★★ 5/5

Google

I have recently moved to Maple Road penge. Love it here. The only reason i am moving out the property is because we're having an addiction to the family and needed a bigger space... Thank to Amy Francis who has been my property manager, she lodged in complained promptly and raised concerns to my landlord when I have issues in the flat. It might take long on the side of the landlord to work on it but eventually get it done. Now I am hoping for the housing management to find someone to occup the property as I was told I have a fixed contract which I was not aware of. Overall, I like choices service they gave to me and I'll be missing all my lovely neighbours especially flat 2. Thanks Amy!!!

Darlinda · 29 July 2023

★★★★★ 5/5

Google

They did referencing quickly as well as helped me in every step. Millie Lawlor has been very helpful guiding me all through steps and aiding for quick turnaround

Rohan · 18 June 2026