Choices reviews

★★★★★ 5/5

Google

Daniel has taken care of my flat if there are some problems since I moved to current flat. There were actually problems - the leak from the ceiling and a washing machine, not working shower and so on. He always tries to sort them out asap even if he was on weekend off. I do appreciate what he’s doing because he is on tenant’s standpoint and can see his professionalism. He knows what the service is. Thank you.

Yoshinori · 28 April 2023

★★★★★ 5/5

Google

Great Letting agent Great staff with prompt response to concerns Big thanks to Racheal and your tram

Taiwo · 1 August 2026

★★★★★ 5/5

Google

Choices have been amazing throughout the entire process. Millie and Shannan were both very prompt and answered all of my questions quickly and professionally.

Blongerty · 9 June 2026

★★★★★ 5/5

Google

​Many thanks to Choices for their outstanding support! From start to finish, they showed incredible professionalism, transparency, and a truly human effort to help with all the complex details we face in modern society. When I needed them most, they stepped up and helped me accomplish my goal. I am extremely grateful for their dedication and highly recommend their services!. CARLOS

Carlos · 15 August 2026

★★★★★ 5/5

Google

My husband and I found a house to buy through Choices. Unfortunately because the house was in a chain and the chain has fallen through twice (none of this Choices fault) we have had to pull out too but we were so so impressed with Nicola, so professional yet friendly and understanding. She walked with us through all this process and she did literally everything in her power to help us. I know they say that estate agents care in general for their seller rather than the buyers but Nicola is definitely not that kind of person. We are gutted that we couldn’t complete the purchase with them but absolutely pleased with our experience with Nicola. We couldn’t recommend her enough! Thank you so much and we wish you all the best - maybe our paths will cross again one day

Naomi · 15 October 2022

★★★★★ 5/5

Google

Shannan Moore, Letting Admin Manager is helping me in the tenancy.

Manu · 15 August 2026

★★★★★ 5/5

Google

Robyn is very helpful. Very happy to do business with him

Bmo · 8 August 2026

★★★★★ 5/5

Google

Thank you Vicki for your prompt help, much appreciated Mrs M F

Mariola · 1 August 2026

★★★★★ 5/5

Google

We have had the very good experience with the choices Estate Agent, particularly dealing with Robyn Copperthwaite. He has been very relatable, patient and resolving any issue with promptness and kindness. Choices Estate Agents Redhill have been very professional and detailed in their dealings with us. I would definitely do business with them all over again

Ibukun · 15 August 2026

★★★★★ 5/5

Google

Fast and professional responses from the Robyn. Apartment building is very quiet and I am able to Work from home and attend to meetings at my comfort zone. Clear communication and in advance for any inspections.

Sindi · 23 May 2026

★★★★★ 5/5

Google

We’ve had great experiences working with the team, specifically Millie & Fahad, they are professional, responsive and always a pleasure to deal with.

Megan · 15 August 2026

★★★★★ 5/5

Google

Ebony is amazing! She’s always there to help, incredibly reliable, and makes everything run so much smoother. I can’t thank her enough for her ongoing support.

QURAT · 23 March 2026

★★★★★ 5/5

Google

Thanks Robyn for making it Fast and easy to search a property

DNS · 16 June 2026

★★★★★ 5/5

Google

The portfolio manager Vicky Rose was really helpful dealing with the issue I had today with the heating not coming on. She immediately conatcted British Gas who came to the property to resolve the issue. Thanks. Henritta Richard

Henritta · 3 October 2024

★★★★★ 5/5

Google

Valeria Stirbu has recently become my property manager for a property I let. Valeria is friendly, helpful and professional. Valaria keeps me regularly updated about maintenance issues, and arranges to have work carried out quickly, which is most appreciated by me - and I'm sure the tenant is pleased too.

Chris · 20 February 2024

★★★★★ 5/5

Google

I am glad that my partner and I rented a lovely apartment from Choices Estate. They made sure that we are well settled. Daniel, who is our Portfolio Manager made sure that the apartment is safe and secure and comfortable. Daniel is responsive and always quick to resolve issues. Thanks Choices Estate

Ure · 23 May 2025

★★★★★ 5/5

Google

I can recommend Ebony Ramsey who continues to provide an excellent service.

David · 23 May 2026

★★★★★ 5/5

Google

Great company to rent with, Everything was very clear and straight forward and no issues along the way. I really recommend.

Nath · 13 March 2026

★★★★★ 5/5

Google

We collaborate with Choices for about two years, we had some issues before with some of the staff, because lack of communication, but since Valeria Stirbu was allocated to collaborate with us we don’t have any problems, everything is sorted in time, good communication between us, and we really appreciate!

Valeria · 21 January 2024

★★★★★ 5/5

Google

I would like to thank Nicole Macdonald for her excellent customer service in the sale of the flat in Godstone Road she was by far the only person to update us and sort things out for us of what was a truly difficult situation both on a Personal level and professional. our experience with her was the best our experience with our solicitor or conveyancer was poor. thank you Nicole its been a long 9 months your patience and help have been brilliant. from both Lucia and myself Abi

Abigail · 20 February 2024

★★★★★ 5/5

Google

I was unable to sell my house in time to purchase the next so to complete the chain I decided to let it out on a temp basis, however it has gone so well that I decided to carry on and 5 years later I am still letting it out and no plans to change. The service has been first class. Regular inspections, issues nipped in the bud, Vicky Hall has been top notch, easy to contact and speak to when needed and on the end of email for general issues. She and Choices I would highly recommend.

Edward · 11 December 2019

★★★★★ 4/5

Google

Positive experience buying a property through Choices. Matthew was very prompt in communicating during the offer stage. Nicola was excellent at progressing the sale when there was a tricky query arising from the lease. They communicated well with our solicitor. Not so keen on the buyer pays the estate agent commission they often operate, even though it can be deducted from the offer given to the seller. The standard approach seems better. It was helpful that the property was already let by Choices and we are now able to continue to let it through Choices, keeping the same tenant. The process was relatively smooth, although we had to ask a couple of our questions about tenancy agreements etc more than once to receive an answer. And so far so good with using Choices to manage the property. We are hopeful for a long and positive relationship with Choices - it has been a great start.

Richard · 26 November 2019

★★★★★ 1/5

Google

If I could give anything lower than a one star I would. We live at a property managed by choices (Sinclair Hammelton) and Saying it’s the worst experience is an understatement. The apartment is literally falling apart and there has been no attempts to fix any of the issues which has been raised several times. We have no hot water and have to boil water with the kettle into a bucket to have a shower, there is a leak into the property every time it rains, the shower on suite is damp and overpowering smell is now in the bedroom and has now affected our daughter to the point we now sleep on the floor in the living room due to damp in shower/ living room. There is a massive hole in the living room caused by the leak coming from the ceiling. All this an more has been going on for 2 years and we pay rent of £1,300 pm every month on time without fail. We call Sinclair everyday with regards to the issues at property and have sent several emails which has all been ignored infact the property manager doesn’t pick up our calls anymore. The landlord is also aware of these issues but refusing to do anything. We are at process of escalating this. I will keep clear of renting a property managed by Sinclair hammelton as they only care about the landlords and protecting their best interest as they are paid by the landlord for managing the property (when ch they don’t) but they fail to realise without the actual tenant like myself who pay the rent, they would have no job/ income.

Onome · 19 October 2019

★★★★★ 5/5

Google

Very pleased to acknowledge Vicky Hall's very good business English in our dealings with her. Any tenants' issues stated clearly when they have occurred. All points grasped easily and thus solutions easily reached. Additionally, Vicky is polite and it is a delight to do business with her. Thank you Vicky from Helen I Denham

Helen · 19 August 2023