Choices estate agents in Redhill, Caterham, Crawley and 3 more

★★★★★ 1/5

Google

My advice never use Choices. They scheduled an appointment in the morning and did not bother to let me know that they couldn't do it. They even had not apologised. I had to rescheduled with another agency as I do not trust them anymore!

Property · 10 July 2014 · Choices Caterham

★★★★★ 5/5

Google

Excellent place, great prices and very helpful staff. Most diy items in stock, good for the diy enthusiast and the trade.

ABC · 22 April 2014 · Choices South Croydon

★★★★★ 5/5

Google

I found myself & 2 children close to homeless, due to the quick sale of the then landlord. I walked into the Crawley choices branch. I was greeted with smiles & relaxed proffessional attitude. I explained my situation to Lisa & her Manageress. Within a week They had found an Ideal location close to my childrens school, which was of great help. reasonble rent. I count myself lucky, but mainly for Lisa`s help i dont know where we could of ended up. Thank you very much.

Ray · 28 August 2013 · Choices Crawley

★★★★★ 2/5

Google

As a Landlord contracted up with Choices in Redhill I thought it only fair to warn people, STEER CLEAR OF CHOICES! On a plus point they seem to be very quick to get a tenant in, but thereafter the service and your bank balance goes downhill fast! They charge for EVERYTHING! Changing a tenant can cost $400-£500 plus the 10% management fee. Admittedly some within that are necessary, Inventory and Deposit registration, but others are way over the top, check in/out fees for example, that they charge both Landlords & tenants too! Tenants be warned too, I know of one tenant who was charged £80 just to move the day the rent was paid from the 1st to the 3rd of the month. Both Tenant and Landlord get suckered in, only to find we are suck having to pay numerous and creative fees. Each one covered by a wonderful little clause buried in some small print somewhere! And thats the problem, even if you try to cancel they take the annual fee in advance and is non-refundable, even if the tenant moves out early! so do you cut your losses or let them put another tenant in, either way you lose money!! They have you sign a Primary Tenancy Agreement. Its a VAT/Tax dodge for them but they sell it as a means of concealing your identity, as only Choices face the tenant, personally I have no problem my tenants knowing who I am, in fact I have have a better relationship if I deal with them directly as Choices tarnish it with their actions. It also means the tenant is theres so cancelling them means you lose the tenant, so if you rid yourself of a bad agent you may have to lose a perfectly decent tenant! The word crook would not be harsh when describing their management or practices. Staff turnover seems to be high too, I never know who I am talking to down there. Plus former staff have verified Choices do not have the customers interest foremost, merely extraction of as much money as they can get away with. This is a company whos reputation is spreading, amongst Landlords and tenants, one which will see the business decline with time. Be warned.... I rue the day I signed with them and when I can disintangle myself from them I will!! Don't make my mistake!

AChoices · 28 August 2013 · Choices Redhill

★★★★★ 2/5

Google

Absolutely inefficient - like most letting agents they are all poor at day to day admin. I let my property out through them and have also been a guarantor for someone. The sale staff are excellent but back office admin seriously poor and wouldnt recommend them at all! Good luck if you decide otherwise you were warned.

Terry · 22 April 2013 · Choices South Croydon

★★★★★ 5/5

Google

Excellent prices, and very friendly service.

ABC · 20 March 2013 · Choices South Croydon

★★★★★ 2/5

Google

Get away from them! they are liars and I will bring them to justice as they still my moneys. I had some refund but not all... you have been warned.

Haz · 28 August 2012 · Choices Crawley