Trusted Agent profile
★★★★★
1,492 reviews across 6 offices and 3 platforms
Choices has 1,492 reviews across six offices (Redhill, Caterham, Crawley, London, Horley and South Croydon) and three platforms, rated 4.3 out of 5 overall. Choices has the most, 736. Checked 9 October 2026.
1,481
Reviews on Google
All 6 offices
10
Reviews on Facebook
Business-wide
1
Reviews on View Agents
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Choices's six offices, most reviewed first. Each has its own page.
Trusted Agent 2026 results for Choices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleRented my property with Choices and its the worst experience ever. I was left with a damaged property, late payments, lost money. Communication is really bad and they are only interested in taking money from the landlord. Rent with them at your own risk.
We are very sorry you feel this way Samm that’s definitely not the impress we want to leave and we will happily investigate further if you get in touch
5/5
GoogleMy experience was great, the agent was very knowledgeable, helpful and friendly.
5/5
GoogleGreat experience with Michael about the property viewing and going ahead with the process of the property.Michael was very helpful.. Thanks
5/5
GoogleMy experience with choices estate agents was pleasant Michael listening hear makes it more easier for me he’s good at what he does and I’m glad I met with choices. Thanks
5/5
GoogleFantastic company, really helpful with helping me find a property. Micheal was the cherry on top of the excellent customer service, he was professional but with a personal touch, keeping me informed and satisfied throughout the process and readyto answerany questions thank Micheal.
5/5
GooglePurchased a property through Choices, Croydon. Very pleased with the service - Nicola helped through the entire process with constant communication with the seller, their solicitor and myself which was very helpful. Very friendly and professional. Highly recommended.
5/5
GoogleMichal was very kind, friendly and easy to talk to throughout the process. He was helpful and kept me up to date with every step of the way. He’s a true asset to Choices. Thanks for all your help Michael.
5/5
GoogleWhat really stood out was dedication and attention to detail. Micheal was always available to answer my questions, provide guidance, and offer valuable insights that made the entire process smooth and stress-free. Micheal negotiation skills were top-notch, helping me secure a great deal on a home that I absolutely love.
5/5
GoogleChoices helped find the perfect tenant for a long term let. Michael Silk, who assisted me through the entire process, was extremely helpful, efficient and very professional. I wouldn’t hesitate to contact chocies again and am very pleased with the service I received and the monthly rental Michael was able to get. Thank you very much!
5/5
GoogleMichael Silk of Choices Estate Agent is like a God sent. I met him during one of my lower time searching for an apartment. He supervised the viewing of 20 Spring Lane and unfortunately the landlord did not let out the property to me. Since that time Michael had taken it upon himself to make sure he gets me a good place. My wife and I called him day and night and he never got tired of answering the calls. In fact everyone who was aware that I need an apartment already knows Michael as my agent, even some thought I knew him way back. And behold, I moved into property with my family yesterday and all thanks to Michael. He got us a love property and my family loves it. My sincere appreciation to Daniel(Manager), Choices Estate Agent Croydon and Most especially Michael Silk, he is a good man.
5/5
GoogleA huge thank you to Curtis and Ethan for their help in the sale of my property. Exceptional circumstances made it a challenging and possibly unique sale. Without their support and effective communication between myself, the family of the …
Great to hear
5/5
GoogleQuick response via emails. Very efficient and my query resolved in the same week.
5/5
GoogleGreat experience with Choices, Abbi is amazing, clear communication, any questions I had were answered straight away, highly recommend
5/5
GoogleRating only, no written review.
5/5
GoogleIt was a real pleasure working with Katie Rest and William Donkor at the Choices Croydon office who have been very helpful and efficient in helping me out. Thank you!
5/5
GoogleMy experience with Choices has been swift and pleasant. Michael has been very helpful prior to the move in and after, making sure we settled in smoothly and checking everything was good.
5/5
GoogleMy experience with choices.co.uk (Michael silk) Very helpful for Renting my first house without any delay in processing the documents and agreement all went smoothly untill the agreement 🤝 finished. I recommend choices.co.uk 👌 for the move …
5/5
GoogleVicky from Choices has always provided outstanding service! extremely helpful, professional and polite!!
1/5
GoogleHad a viewing with Abbi in Merstham - unfortunately, she misled me by giving me false information about the property. I asked her to verify the information first as she said she wasn’t sure - she then told me that she had checked but when at the viewing, it was evident that she didn’t bother checking. Disappointing and very unprofessional behaviour from her. She wasted my time.
Very sorry to hear this Kshama, thanks for letting us know, we will look into it
5/5
GoogleChoices Horley went above and beyond to help us sell our flat in Horley. The manager Curtis remained incredibly professional throughout the stressful process and we cannot thank him enough! Many Thanks for the great service!
Thank you for your review! So glad we got it through for you, wishing you all the best in your next chapter! Best, Curtis
5/5
GoogleIt was awesome to work with Michael to rent my first flat. It took less than 24 hours from viewing the property to when I paid my deposit.
4/5
GoogleThis company were in charge of the apartment I was renting,majority of issues were resolved while renting very quickly,although on some occasions their hands were tied as the landlord semi managed the property.But following some issues upon leaving the property Karen at Choices was prompt and very helpful and sorted everything in super quick time.So thank you Karen I appreciate what you have done.
5/5
GoogleRating only, no written review.
5/5
GoogleGreat customer service from Vicky Rice, very easy to communicate with in regards to property management, professional and polite!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Choices has 1,492 reviews across its six offices, rated 4.3 out of 5 overall: 1,481 on Google, 10 on Facebook, 1 on View Agents. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Choices has the most, with 736 reviews rated 4.4 out of 5, followed by Choices with 295.
Choices, 99 Brighton Road RH1 6PS; Choices, 38 Croydon Road CR3 6QB; Choices, 5-7 Broadwalk RH10 1HJ; Choices, 2 Devonshire Square EC2M 4UJ; Choices, 28a Victoria Road RH6 7PZ; Choices, 41-43 Brighton Road CR2 6EB.
Yes. In The Trusted Agent 2026 awards: Choices, Redhill won Trusted Agent.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.