Choices reviews in Redhill, Caterham, Crawley and 3 more

★★★★★ 1/5

Google

We had an awful experience with Choices Crawley as FTBs and would never use them again. We have since used another estate agents and understand just how sub-par our experience with Choices Crawley was! The purchase fell through because of a legal matter with the house. Rather than acting responsibly, Choices pressured us to ignore our chosen solicitor’s advice and carry on, which could have left us completely exposed further down the line. It felt like they were working against us, and the only thing they cared about was chasing their commission. They seemed to play on our inexperience as FTBs, with Jake brushing off important issues as if they didn’t matter, when they absolutely did. They were horrible to deal with, caused us huge amounts of stress and anxiety, and showed zero concern or understanding for our position as buyers. We would strongly warn anyone considering them.

Jess · 22 September 2025 · Choices Crawley

★★★★★ 4/5

Google

The selling and letting team are excellent.

Chris · 28 August 2025 · Choices Caterham

★★★★★ 1/5

Google

Rating only, no written review.

Akshay · 28 August 2025 · Choices Caterham

★★★★★ 5/5

Google

Great experience selling through Choices. Very responsive and good at progressing things often dealing with things late in the evening to get the job done. Nicola MacDonald and Grant Brown both worked on the sale and great job done by both.

Louise · 28 August 2025 · Choices Caterham

★★★★★ 1/5

Google

Really horrible service from Choices Croydon. I wish Court or some Govt today should regulate their incorrect practices.

Arslan · 28 August 2025 · Choices Caterham

★★★★★ 5/5

Google

We recently used Choices estate agents for a rental property, and we couldn't be happier with the service, especially from Sam. He was exceptionally helpful, addressing all our queries promptly and thoroughly. His email responses were …

Amruth · 22 August 2025 · Choices Crawley

★★★★★ 5/5

Google

Initially, we were unsure whether to sell or rent our property so needed some advice from whichever Estate Agent we were going to use. Our initial contact with Choices was through Bradley who was incredibly personable and helpful from the …

Kimberly · 22 August 2025 · Choices Crawley

★★★★★ 1/5

Google

Choices has made a seperate contract woth my tenants using my address. These people they think yhat they are above the law. Part 3 of the review.i paid choices up front for a 6 months contract to act a mediator for rogue tenants. Instead choices ignored my instructions and made the tenants pay rwnt through them even though I had paid them up front. They ised the big bad landlord against the sweet little tenant I wonder why such a large organisation such as choices were so easily manipulated. They gave back my rent money after adding around £1170 worth of charges fir 6 months service in top of the £1,890 given to them up front. They are scammers ovoid them.

J · 22 August 2025 · Choices Caterham

★★★★★ 5/5

Google

I have a choices manager Vicky from my renting agency - she is very professional and always helpful as well as fast to respond. She helped me fix several issues with rented flat -such as multiple permission about mounting tv and other staff, making appointment for small repairs and major building staff such as garbage removal from bin storage

Дарья · 7 August 2025 · Choices Redhill

★★★★★ 5/5

Google

Sameer has been unbelievable over the last couple of weeks with helping us achieve a lovely rented house, without him this definitely wouldn’t of happened, 10/10 for customer service

Wayne · 29 July 2025 · Choices Caterham

★★★★★ 5/5

Google

Thank you to choices estate agents to find rental property. I would like to appreciate Mr Aaron to find us perfect property. Keep doing the good job. Thank you

Sherin · 29 July 2025 · Choices Caterham

★★★★★ 1/5

Google

Attention tenants: If you’re already planning to rent a property through Choices, Stop and save your time and money. Their services are 💩 Choices don’t work in the interest of the tenants and they are only concerned about their rent. They simply close their eyes and ears whenever any issues are voiced. I’m struggling for 3 months now and they haven’t done anything towards resolution. Choices is not recommended at all, there are many better customers centric agent in the market. Please choose the right one. Trust me you’d regret your decision at some point. Shame on Choices.

Vashi · 22 July 2025 · Choices Caterham

★★★★★ 4/5

Google

Very friendly people and always helpful

Joe · 20 July 2025 · Choices South Croydon

★★★★★ 5/5

Google

Great service from Jake, always on time, able to make himself available and very personable.

Granger’s · 15 July 2025 · Choices Crawley

★★★★★ 1/5

Google

Recently bought property through Choices Crawley and it was genuinely such a stressful, disorganised and chaotic experience. Moving home is always going to be stressful, however this team is so inconsiderate and impatient - especially Jake. During this process, he has been blunt and has a strong attitude. On key collection day, it was one of the worst encounters with Jake. We arrived at the office and previously arranged for one of the members of the team to come with us to show us how the smart meters work and all these things as we did not meet the seller nor have their contact details. However, when we got there, they simply handed the keys in an envelope where staff had written where the smart meter was, how many keys were enclosed and that's it. They did not say simple things like "congratulations on your new home" or any sort of things. They literally just handed us the envelope without saying anything and expected us to just leave happily. My daughter had to explain that we arranged previously for an agent to come with us to the property, and Jake, who didn't even look at us, said he was filled up with appointments and his tone of voice was very direct and blunt. Another customer walked in and the lettings agent we were speaking to just shifted all of her attention onto these new customers for 10 minutes, laughing and conversing and left me and my daughter completely frazzled as we were just standing there with no one helping us out. The customers eventually left, and I explained to Jake and the lettings agent that their service was completely unprofessional and is seriously disappointing considering they are receiving about £4K from my own pocket for agency fees etc. Jake began angrily answering back at me, saying that "no agent will take you to the property" and other things. I was shocked as moving day is supposed to be a happy day for myself and the family, however Jake completely ruined that for me. His attitude is completely foul and he needs to be sacked. Choices Crawley are misleading and liars. They told me that a driveway would be built and that the council approved it, however despite asking for weeks, they failed to provide proof from the council. The seller said they would leave 3 wardrobes for us (which is in print) however they left behind 2, 1 of which was literally broken and falling apart and we had to dismantle it ourselves. The wardrobes from one of the bedrooms were missing and not only do we have photo evidence of the entire house from viewing days, but also there are imprints on the carpets where the wardrobes once were. Amy and Curtis however were amazing and very helpful throughout my purchase, and I am truly appreciative of their service. These two are brilliant 🙏

Malik · 22 June 2025 · Choices Crawley

★★★★★ 5/5

Google

Nida and Sameer were very helpful, they are doing a great job. I recommend everyone to contact them if they need anything concerning letting. Thank you

Az · 22 June 2025 · Choices Caterham

★★★★★ 5/5

Google

You guys are the best, most especially Aaron George. This guy deserves an accolade, brother. You are the best. I appreciate the new house at Geneva Road. Thanks.

Abdulahi · 22 June 2025 · Choices Caterham

★★★★★ 5/5

Google

I had a pleasant experience renting a property with the Choice Team. They were supportive and responsive throughout the entire process. A special thanks to Aaron for his assistance in making my move to the property seamless and enjoyable.

Amirhosein · 22 June 2025 · Choices Caterham

★★★★★ 5/5

Google

We had the pleasure of working with Aaron George during our property search, and even though we ultimately didn’t find the right home with him, we felt it was so important to recognize the incredible effort and care he put into helping us. Aaron consistently went above and beyond for us. He was patient, attentive, and truly invested in our journey. He took the time to understand what we were looking for and worked tirelessly to explore every possible option. His communication was excellent, always keeping us informed and making us feel supported throughout the entire process. What really stood out was Aaron’s genuine kindness and commitment, he never made us feel like just another client. His dedication, integrity, and work ethic are unmatched, and we are truly grateful for his help. Thank you, Aaron, for everything!

Elizabeth · 22 June 2025 · Choices Caterham

★★★★★ 1/5

Google

Having being with choice for 2years its unbelievable that's my deposit hasn't been returned to me since I left the property on Geneva road on the 20th of May, 5 dsys earlier than the date given to drop off the keys. I am a young widow with a 11 month old baby. When I lost my husband in February after the rent has been paid I contacted choices to let them know my situation and I paid rent for 2 month despite me struggling and just loosing my husband. I left the property clean to my best and even had one of the choices staff view the property in the 30th of Mya before the new tenant moved in. I spoke to the deputy manager Rachel at the redhill branch. Aaron at the croydon branch has been very amazing and I must say very professional as well. I am pleading for my deposit to be paid to my account so me and my son can have money to atleat stock up the house. I have been given the check out list, keys has been returned as requested and I have my receipt for the cleaning company that cleaned the property and the video has been sent to Rachel to view. Pls choices help a young widow and her son and release my deposit.

Emmanuela · 22 June 2025 · Choices Caterham

★★★★★ 5/5

Google

I am glad that my partner and I rented a lovely apartment from Choices Estate. They made sure that we are well settled. Daniel, who is our Portfolio Manager made sure that the apartment is safe and secure and comfortable. Daniel is responsive and always quick to resolve issues. Thanks Choices Estate

Ure · 23 May 2025 · Choices Redhill

★★★★★ 5/5

Google

Review for Michael, Mediator Between Landlord and Tenant: “I had the pleasure of working with Michael as a mediator between the landlord and myself. From the very beginning, Michael was incredibly professional, approachable, and attentive to both sides of the situation. He demonstrated excellent communication skills, ensuring that both the landlord’s and my concerns were heard and addressed. What really stood out was his ability to remain neutral, while still finding solutions that worked for everyone involved. His attention to detail and dedication to ensuring a fair outcome made the process much smoother than I anticipated. I highly recommend Michael for anyone in need of a mediator. He made a potentially stressful situation much easier to navigate, and I’m grateful for his expertise and support.”

GOKULA · 22 May 2025 · Choices Caterham

★★★★★ 5/5

Google

Sameer is very helpful and a great guy to deal with. Very informative and easy to get on with. Thanks for your help!

T · 22 May 2025 · Choices Caterham

★★★★★ 5/5

Google

I had a fantastic experience working with Michael Silk from Choice. He is incredibly professional, attentive, and genuinely committed to helping me find the perfect property. From the very beginning, Michael listened carefully to my needs, provided valuable advice, and guided me through every step of the process with patience and transparency. I highly recommend him to anyone looking for a property! Thanks to Michael’s hard work and dedication, I’ve now found a place I truly love.

Eridjona · 22 May 2025 · Choices Caterham