Trusted Agent profile · Surrey and West Sussex
★★★★★
1,525 reviews across 6 offices and 3 platforms
Choices has six offices, in Redhill, Caterham, Crawley, London, Horley and South Croydon (Surrey and West Sussex). Together they have 1,525 reviews on three platforms, rated 4.3 out of 5 overall.
1,514
Reviews on Google
All 6 offices
10
Reviews on Facebook
Business-wide
1
Reviews on The Trusted Agent
All 6 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Choices's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleJust recently moved with Choices, I never had an agency experience before and it couldn’t be more easier and professional. Roland showed me around then when I chose to go ahead he was there to help me every step of the way to get the keys! Absolutely recommending the Crawley team at Choices. SuperB service!
5/5
GoogleGabriella and team found a buyer for my property within 5 days and managed the process impeccably so ensure completion within the desired timeframes.. I have rented the property out via Choices for the last few years and been pleased with their services on the lettings side also
Very good to read, thanks for sharing
5/5
GoogleI bought through choices and Curtis was amazing through the whole process. Thank you choices!
Thank you for your review Nathan! The team are pleased you are happy with the service. … More
5/5
GoogleI would like to share my great experience with Curtis, one of the Choice’s agents. From start to finish he has been excellent. Highly professional and very resposnsive. Moving house is said to be extremely stressful however choices and Curtis have made this move very stress free.
Hi Josh, Thanks for the review, Curtis will be thrilled with such a great review.
5/5
GoogleRating only, no written review.
Thank you for your review Daria! Much appreciated. All the best, Choices
5/5
GoogleWe were very fortunate in that Curtis facilitated the process of booking viewings and the submitting of offers. He was very honest and transparent which eases the pressure of the process. He was also very knowledgeable and if he was unsure about anything he would find out quickly. Mike & Tiana
Hi Mike & Tiana, Thank you for the review. Curtis is thrilled with the review and we hope you enjoy the new home.
5/5
GoogleI had the pleasure of dealing with Curtis when selling my house. Slightly strange property which had the refurbishment started but not quite finished so he had to sell the dream to potential buyers. Several viewings in and we finally got a sensible offer which Curtis negotiated prior to giving me the call as he knew the ball park figure I would be happy with knowing the full asking price probably wouldn’t be achievable from the start. Great service throughout and always kept in touch to give updates even if there’s wasn’t much to cover. Highly recommend!
Hi William, Thank you for such a great review.
5/5
GoogleThe best viewing we've had! As a buyer, the friendly, professional and helpful viewing made all the difference. Stefan has been exceptional with quick and clear communication, a great viewing and support thereafter. Thank you!
Hi Daniella, Thank you for such an amazing review, Stefan has sent his thanks for this also.
5/5
GoogleChoices were the estate agents I purchased my house from. It was a difficult chain due to solicitors but the sales progression was handled by Nicola who was always on the ball and pushed really hard to get it completed. I would happily recommend them.
Hi Andrew, Thank you for the kind words and if there is anyone else you know selling in Horley please pass them our information, Nicola will be thrilled by your comments also. Thanks
5/5
GoogleRating only, no written review.
Hi Adam, Thank you for the 5 star review.
5/5
GoogleI would like to share my great experience with Gary, one of the Choice’s agents. He understand my position and had offered me a property which suit my requirements. He keep me updated on new properties on the market and shared his advice. I can highly recommend Choices as one of my favourite estate agents in Horley/Crawley area.
Thanks Pawel, Gary will be very pleased
5/5
GoogleCurtis has been very helpful and professional. The whole buying process was fast and easy, which felt great especially being a first time buyer in UK.
Thank you so much for your review Audrey. Curtis is most pleased he could help you with your move and we look forward to helping you in the future! … More
5/5
GoogleFriendly/helpful staff and great value & range for plumbing parts
5/5
GoogleVery reasonable prices and great service
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleAvoid!!! Ebay purchase was sent wrong, seller asked for pictures, 5 were sent and will not answer emails or make contact now. No replacement of goods, should have read other's negative reviews about bad experiences with this company.. Ebay resolution involved!!
5/5
GoogleI would like to share my great experience with Curtis, one of the Choice’s agents. From start to finish he has been excellent. Highly professional and very resposnsive. Moving house is said to be extremely stressful however choices and Curtis have made this move very stress free.
Hi Josh, Thanks for the review, Curtis will be thrilled with such a great review.
5/5
GoogleI would like to share my great experience with Curtis, one of the Choice’s agents. From start to finish he has been excellent. Highly professional and very resposnsive. Moving house is said to be extremely stressful however choices and Curtis have made this move very stress free.
Hi Josh, Thanks for the review, Curtis will be thrilled with such a great review.
5/5
GoogleRating only, no written review.
1/5
GooglePLEASE DO NOT LET A PROPERTY TROUGH THEM!! Their service horrible. I have lost so much money because of CHOISES!!
Hi Mathan, I haven’t seen a complaint or anything I/our customer service director could look into for you. Happy to look at any concerns and sorry you currently feel this way. Please follow our complaints process and contact our compliance director initially - stephanieprior@choices.co.uk
1/5
GoogleOur experience with Choices After having a baby we decided we needed our flat to be fully managed and selected Choices as the agent we met was very helpful and reassured us that our property would be on the best hands. When the time came to sign the contract, we found that if we wanted full management we were forced to sign a Primary Tenancy Agreement with Choices themselves and they would sublet the property to the tenant. We were very worried about this arrangement but they said that was their only option, and at the time didn’t have bandwidth to start from the beginning again. That was a really bad decision. We started hearing from the neighbours that the tenants were a problem, inconsiderate and that they never knew who actually lived there. A,so the rent was always late, sometimes more than 2 weeks. After asking Choices a couple of times and them reassuring us, we still were not convinced due to the complaints and late payments and decided to give the tenants 2 months notice. We were told we couldn’t as the contract only allows you to give notice in the first six months then you’re literally locked in. The primary tenancy also forces you to pay all of Choices fees at the beginning of the contract which ends up being most of the first two months rent. Anyway after the first year ended, we assumed the tenancy would be month to month as they usually are. But it turns out that the Primary Tenancy Contract has no end date, and is perpetual! We were also extremely surprised to not get any rent the first month of the second year as Choices had front loaded the full fee of the year again!!! Even though the tenant had not renewed another year. After multiple arguments about this with Choices we got no where due to the Primary tenancy trap contract we had signed. Naturally the tenant have notice and moved our two months later. Choices would not refund the fees paid till the end of the year and said they would get us another tenant which would mean we’re locked in with them forever. We decided not to because of the disaster state we found the flat in. The tenants had sublet it to multiple people and even converted the living room into a bedroom without permission. They had installed doors, hangers on the wall, drilled into the ceramic of the walls In the bathroom, removed cupboards, and not reported major water leaks. When we asked Choices how this could happen under their full management watch, they said due to COVID they had done no inspections. When asked why they didn’t do video inspections or visited when the tenant was out they had no response. It cost us around £5000 to fix up the place. We only received the deposit of £1440 back 3 months after the tenants had left. Choices fees and the fix up costs, amd the time it stayed empty together basically wiped out a large portion of what we got from the flat in 14 months (pictures taken from an independent company for exit inventory)
5/5
FacebookAbsolutely super service from Rachel Atlanta and the team, used them twice now and such a faultless personal service, highly recommended
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Redhill has the most, with 747 reviews rated 4.4 out of 5, followed by Caterham with 314.
The six Choices offices, by town:
Yes. In The Trusted Agent 2026 awards: Choices, Redhill won Trusted Agent.
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