Trusted Agent profile · Surrey and West Sussex
★★★★★
1,503 reviews across 6 offices and 3 platforms
Choices has six offices, in Redhill, Caterham, Crawley, London, Horley and South Croydon (Surrey and West Sussex). Together they have 1,503 reviews on three platforms, rated 4.3 out of 5 overall.
1,492
Reviews on Google
All 6 offices
10
Reviews on Facebook
Business-wide
1
Reviews on The Trusted Agent
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Choices's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI just want to say how professional this place was when getting help with my own house and finding investments. Nicola was the name of the lady I dealt with and she is so professional and honest, qualities rare to come by these days. I highly recommend her to help you with and property you might want to sell or buy.She was always available and I appreciate the honesty too because many are not. Thank you Nicola.PositiveResponsiveness, Quality, Professionalism
1/5
GoogleWe have just let a rented property through choices. They couldn’t of been more helpful for us to get the property. Now it has come for us to leave the property (5 months ago) they have done everything to delay paying back our deposit, …
1/5
GoogleRating only, no written review.
5/5
GoogleGrace was our main point of contact who was incredibly helpful. Moving house can be a stress full time my previous experience with Landlords and estate agents is not a good one. But I am happy to say we don't have this experience with Grace. Grace was not only fast to reply but is 100% trying to make sure we are happy in our new home, she goes the extra mile to understand the situation and apply empathy. Her reply to emails are fast and well considered, she has never dodged a call or avoided contact. Honestly Grace should do a workshop on customer experience with a lot of other London estate agents. We also had the pleasure of working with Phoebe in Grace's absence - we didn't have much contact with Phoebe but Phoebe is always professional and works fast/ effectively
5/5
GoogleI'm renting my house with them and I don't have any problems at all
5/5
GoogleMy first and very good experience with this agency. All agents are very professional and responsible. They helped me and my girlfriend found perfect room up to our expectations. Thank you very much Tianne. I can only recommend!!
5/5
GoogleRating only, no written review.
5/5
GoogleNicola at Choices absolutely went above and beyond to organise and complete the sale of my flat. Her communication with myself, the solicitors and the other estate agent was great and really appreciated during a very stressful time of selling and buying. Nicola was personable, efficient and always positive when we spoke. I felt like I could contact her regarding any issue and she would be able to help out. I would highly recommend her services and certainly use Choices again if I were to sell my property.
5/5
GoogleRaimonda, Helen and shannan at Choices in redhill did a fantastic job for me with my first buy to let property. I had a tenant almost instantly and everything was done In the best and most professional manor. Thank you.
5/5
GoogleVery competent people in that office.
1/5
GoogleRating only, no written review.
1/5
GoogleVery rude stuff ??
1/5
GoogleWorst experience especially adrian very rude so happy i didnt sell through them
Please can you email Stephanieprior&choices.co.uk as we have no record of your details on our system
5/5
GoogleI have been renting from Choices for 3 years, and have an opportunity of a lifetime to move to Wales with a fantastic job. Problem being I'm in a years contract. Obviously I'm liable for rent till a replacement tenant is found, with in 2 days Choices carried out 11 viewings. Found a replacement to move in on the exact day I needed. Thanks to them I can move and take up this opportunity. Thank Helen and Rhaimonda.
5/5
GoogleRating only, no written review.
5/5
GoogleThank you Christina and Jordan for all your help and support and going extra mile to accommodate us in such a professional and friendly manner. I highly recommend Choices to all those searching for their dream home.
It was our pleasure 🙏 …
5/5
GoogleGreat service from Phoebe while dealing with me....and I'm very needy ;) Thanks for all of your help with returning my deposit
5/5
GoogleChoices have taken such good care of me I really could not have asked more. As a tenant it makes such a difference to work with a letting agent you know you can trust. Amy Francis has been supportive, friendly and professional throughout my tenancy. The property was fully managed by choices and every step of the way I felt like they were there for me as well as my landlord. I would recommend choices and going faward I now have a preference for properties that are managed in this way.
5/5
GoogleWe bought our property through this agents, I found communication very clear and they came back to us promptly with any answers. I would recommend them for buying a property.
Communication is at the heart of what we do🙏 …
5/5
GoogleVery professional, and made my first time buy as stress free as possible. Always on hand to deal with any queries, big or small a really great service from start to finish. A special thanks to George who was a lovely young man.
5/5
GoogleThank You so much to Ben and Christie in the Letting team in choices who helped me find a property quick and easy and making my moving process a lot less stressful. 10/10 would recommend
5/5
GoogleI asked Amy Francis to provide me with a reference and she did so very quickly. I truly appreciate her responsiveness and her consistency in getting any queries resolved quickly and professionally.
5/5
GoogleChoices dealt with matters efficiently and professionally
5/5
GoogleThank you , Will Donkor!! Very responsible kept checking every day with me , knows how to explain and make you understand.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Redhill has the most, with 747 reviews rated 4.4 out of 5, followed by Caterham with 295.
The six Choices offices, by town:
Yes. In The Trusted Agent 2026 awards: Choices, Redhill won Trusted Agent.
