Trusted Agent profile · Surrey and West Sussex
★★★★★
1,492 reviews across 6 offices and 3 platforms
Choices has six offices, in Redhill, Caterham, Crawley, London, Horley and South Croydon (Surrey and West Sussex). Together they have 1,492 reviews on three platforms, rated 4.3 out of 5 overall.
1,481
Reviews on Google
All 6 offices
10
Reviews on Facebook
Business-wide
1
Reviews on View Agents
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Choices's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleWORST AGENCY IN THE UK. I moved from my country with a signed contract to move into a house. When I arrived there, I couldn´t go into the house because of fire risk and I had to pay for an hotel myself for 11 days until they get me another home (lot more expensive than the one I had the contract with). After all this, they haven´t been helpfull at all with trouble caused at home. And they let your landlord go inside your house once and again without letting you know they´re going.
1/5
GoogleTerrible service. It is not an unbiased agent, they only care about landlords' agent. I can not take my deposit back.after some troubles which was not my fault.
1/5
GoogleBad professionals and bad service
1/5
GoogleTerrible service! Worst agency with unprofessional staff.
5/5
GoogleI sold my house through Choices in Horley. Both Andrew and Curtis were very professional agents in dealing with onerous buyers! Very stressful time just before Christmas but we got there in the end thanks to both agents at Choices.
Hi Joe, Thank you very much for your review! The team are very pleased they could help … More
5/5
GoogleThe service was excellent. Made the house buying process very simple.
5/5
GoogleThey have everything you can think of! the prices are great and staff are also very helpful. Ill definitely be coming back!
4/5
GoogleGood DIY stuff at decent prices.
5/5
GoogleRating only, no written review.
1/5
GoogleI hate to leave bad reviews but the owner of this place is just not friendly, not helpful and is really hard to talk to. I walked in today and he was yelling at his staff (who, by the way, are really nice people). Poor guys have to work for that Scrooge sitting by the cash register. There are so many other nice, local and helpful hardware shops (a few across the road, one on a corner diagonally across the street. Smaller but have everything, cost less and the owner and staff is way nicer there), you don't need to go to this one. Spare yourself a headache and bad service. I am a firm believer of supporting the local shops, but definitely not this one. Will never go back.
5/5
GoogleRea and Heyleigh - wow such superstars - professional attentive and helpful - really was in a pickle but these ladies helped me out and even went above and beyond to help me Thanks i really appreciate it :) Rich
1/5
GoogleThe worst agent I’ve ever seen. Stay away from them. Very bad customer service. Very bad in management. Asked them more than 10 times to fix things up, not respond to emails and never picked up my calls.
Hi Omran - I'm sorry that you feel this way. I can see that we have had numerous communications with yourself and that we are in the process of trying to agree for some new furniture to be ordered for you. If you would like to escalate this please feel free to contact me directly stephanieprior@choices.co.uk.
5/5
GoogleVery competent people in that office.
1/5
GoogleNEVER CHOOSE CHOICES ESTATE AGENTS, YOU WILL FEEL FOR IT, ITS REALLY A PAIN TO BE WITH THEM. A VERY BAD COMPANY, SO MUCH DELAY IN RETURNING OUR DEPOSIT AND OVERPAID RENT. USELESS CUSTOMER CARE AND PORTFOLIOS MANAGERS. CHOICES Estate Agent is a worst letting agent we’ve seen so far. 100% NOT RECOMMENDED TO ANYONE. They are not even deserved for ANY RATING and they are best suited for 0 (ZERO) Rating. They are highly reluctant when refunding the customers deposit while they collect the advance rent and deposit upfront before we check-in the property. We checked out the property 6 EAST PARK, Crawley RH10 6AS and did several follow ups (47 conversations) with the customer care and the guy (Crawley and Horsham Portfolio Manager) who has been allotted for us, but the answer we got from them was ‘we are progressing, etc.’. We are highly frustrated and disappointed for not getting proper response from CHOICES. A very poor customer service of no use in customers point of view. A very little effort has been taken by Crawley and Horsham Portfolio Manager, that too with 47 E-Mail communications in between us, though most of E-Mails cc'd to customer services who never bothered about our E-Mail on refunding my deposit. They have few landline numbers which are useless as they won’t connect straight away, luckily we got connected to SENIOR Crawley and Horsham Portfolio Manager who did the partial refund of my deposit, though it’s partial refund we appreciate her as she did the partial refund in 1st call. When we ask the landlord for this property, he says that he communicated to CHOICES to release the fund and his duty is over. He won’t bother much as his property will be in the business in a day or 2 after I check out. The landlord for this property would approve the deduction that the Letting Estate Agent CHOICES recommends, even CHOICES recommend a deduction of complete 100% deposit the landlord would immediately approve because he gets money easily and approving is an easy job. At 58th of E-Mail communications in between me and Choices, we received my overpaid refund, after 29 days (nearly 1 month). Why should we take so much pain and beg with CHOICES Real Estate to get my (tenants) money back. We question CHOICES and the landlord of 6 East Park: You take no pain and no delay when collecting the money from tenants, but why are you too much reluctant in giving back them to tenants? Does it mean that the tenant’s money is cheap or you think that tenants would be left helpless (once they checked out the property) except begging with you guys to get our money. Don’t do that. Just be fair with the tenants. We advise these types of letting agents CHOICES and greedy landlords for not to misuse the tenants advance rent and the deposit. Be genuine while you calculate the deduction for taking incorrect information from letting agent. I’ve mentioned few of the below things that Choices deducted for. • Lights £20, claiming £5 for each 28w halogen light when they available 2 for £1 shops • Cleaning cost for £200 when the house is checked out so clean • £30 Safety catches on the cooker • Renewal fee: £95 • Inventory fee: £95 (they just collect the keys from the property), worth to collect £95? • £30 for a stain on the small curtain. In total: £470 The safety related things are to be taken care by landlord while tenant can ensure that there is no safety related issue, if any then the tenant will report to landlord. The property was checked out so clean with weekly maintenance and proper cleaning, but still the landlord approves the cleaning cost £200 recommended by CHOICES. Luckily we did take photos when we checked out and we’ve sent the photos of the property to the landlord of 6 East Part just to show clean it is. He must realise. Is this fair to collect £200 for cleaning or this money is for renovating the house? I advise the CHOICES Real Estate and the landlord to sensibly think and calculate while deducting the money from tenants from their deposit or overpaid rent. DO NOT MISUSE THE TENANT’S DEPOSIT AND OVERPAID RENT.
Hi there, as you are aware we are constrained in what we can do at check out by the rules we have to follow. We have over a thousand checkouts a year and most go smoothly. We will look into your case in more detail and we apologise if we have not acted fairly or promptly in any way
5/5
GoogleI recently bought my house through Choices and I can honestly say it's been a breath of fresh air dealing with them. They go above and beyond to ensure a personalised, stress-free experience during every part of the process. Kirsten and Adam have catered to our every need and have managed a particularly difficult buyer for us seamlessly. Would highly recommend if you're looking for estate agents that think and act like human beings (a rare find in our experience!)
5/5
GoogleAmy Francis has been super helpful and on the ball! Would highly recommend!
5/5
GoogleThe team were really great helping me to get my flat rented out with the fully managed service. Amy has been very responsive and helpful whenever I’ve had any questions.
5/5
GoogleI would just like to pass on my thanks to Phoebe Gardner in the Redhill office. She has been super-efficient and extremely helpful in dealing with all enquiries and requests. Her professionalism is without question and she is a real asset to the Choices team.
5/5
GoogleI have been with Choices Estate Agency since 2011. I am impressed that the company has a strong teamwork and very professional. Director Anthony Day , Stephanie , Heighley and Portfolio Manager Adrian are very helpful. Adrian has a good communication with landlord and tenants. Thank you very much to all of you!
2/5
GoogleGood range of plumbing products but terrible customer service. They don't seem to have much time for their customers. Shame how these small local shops don't make the extra effort for their customers.
1/5
GoogleI was happy when I moved into a property despite some problems initially and even was happy to go with them in the future for any property enquiries. But recent, experience when I have to move out the property, I got disappointed. I won't recommend them for renting home though them, as a landlord or rentee. If you have to move out of the contract with genuine reason and as per the agreement they will create lot of trouble to both landlord and rentee. Better stay away from them. I strongly do not recommend due to my recent experience happening moving out of property, with genuine reason which they are not ready to accept creating trouble which is causing lot of metal stress to me. Customer service representative for move out, Amy is delaying the response a at this moment.
We are very sorry you are not happy with the way we have dealt with your move out, we will look into it,please can you email our customer service department with more specific details.
5/5
GoogleThey are very supportive and friendly, staff who genuinley show respect and care for the individuals they support.
1/5
GoogleWASTE OF SPACE
1/5
GoogleSave yourselves.....do not use. Terrible. Yes it's a genuine review. You really are that bad.
If this is a genuine review we apologise if our service failed to reach our normal standards. However, based on your screen name and the lack of detail there is a fair degree of likely hood that this is a fake review, or a review by a dysfunctional individual, people aren’t stupid they can tell the difference
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Redhill has the most, with 736 reviews rated 4.4 out of 5, followed by Caterham with 295.
The six Choices offices, by town:
Yes. In The Trusted Agent 2026 awards: Choices, Redhill won Trusted Agent.
