Trusted Agent profile · Surrey and West Sussex
★★★★★
1,492 reviews across 6 offices and 3 platforms
Choices has six offices, in Redhill, Caterham, Crawley, London, Horley and South Croydon (Surrey and West Sussex). Together they have 1,492 reviews on three platforms, rated 4.3 out of 5 overall.
1,481
Reviews on Google
All 6 offices
10
Reviews on Facebook
Business-wide
1
Reviews on View Agents
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Choices's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI have used choices on 3 occasions now selling my own home plus a buy to let I had and recently my parents home. Nicola, Matthew and the team have taken the stress out of selling my properties keeping in touch on a regular basis so I know exactly what’s going on. Best of all on each sale the price I achieved met with my expectations. Keep up the good work and thank you once again.
5/5
GoogleGreat service from a friendly and professional team. Would highly recommend choices to help sell any property
5/5
GoogleFrom the moment of the first call with them, they were very professional and not very pushy! Michael showed us 4 properties and took the time to drive us around and we were really pleased with the experience. From the moment we put the offer and it was accepted everything went really smooth. Gabriella and her team are great and helped us throughout the process! We are very happy with our first home now! 100% recommended!
Thank you Imber, we hope you are loving your new home!
1/5
GoogleThey are horrible. They never respond to any query and always put excuses when you have any problem. I regret having rented with them.
Dear Blana Martin, Thank you for your feedback, I appreciate the time in your comment. I would personally like to help you with this matter, and ensure that the outstanding query is dealt with immediately so that you are happy. I have just search our Croydon office system, and I can't seem to find your name, it may be in relation to another branch within the Choices group. However, I do want to help you. Please can you contact me directly, on 0208 680 1414 or email me at danielthornton@choices.co.uk. I hope that this is ok, and I look forward to hearing from you. With warmest regards, Daniel Thornton Lettings Branch Manager Choices Estate Agents.
1/5
GoogleCHOICES Estate Agent (www dot choices dot co dot uk) is a worst letting agent I’ve seen so far. 100% NOT RECOMMENDED TO ANYONE. They are not even deserved for ANY RATING and they are best suited for 0 (ZERO) Rating. They are highly reluctant when refunding the customers deposit while they collect the advance rent and deposit upfront before we check-in the property. I checked out the property 6 EAST PARK, Crawley RH10 6AS and did several follow ups (47 conversations) with the customer care and the guy (Crawley and Horsham Portfolio Manager) who has been allotted for me, but the answer I got from them was ‘we are progressing, etc.’. I’m highly frustrated and disappointed for not getting proper response from CHOICES. A very poor customer service of no use in customers point of view. A very little effort has been taken by Crawley and Horsham Portfolio Manager, that too with 47 E-Mail communications in between us, though most of E-Mails cc'd to customer services who never bothered about my E-Mail on refunding my deposit. They have few landline numbers which are useless as they won’t connect straight away, luckily I got connected to SENIOR Crawley and Horsham Portfolio Manager who did the partial refund of my deposit, though it’s partial refund I appreciate her as she did the partial refund in 1st call. When I ask the landlord for this property, he says that he communicated to CHOICES to release the fund and his duty is over. He won’t bother much as his property will be in the business in a day or 2 after I check out. The landlord for this property would approve the deduction that the Letting Estate Agent CHOICES recommends, even CHOICES recommend a deduction of complete 100% deposit the landlord would immediately approve because he gets money easily and approving is an easy job. At 58th of E-Mail communications in between me and Choices, I received my overpaid refund, after 29 days (nearly 1 month). Why should I take so much pain and beg with CHOICES Real Estate to get my (tenants) money back. I question CHOICES and the landlord of 6 East Park: You take no pain and no delay when collecting the money from tenants, but why are you too much reluctant in giving back them to tenants? Does it mean that the tenant’s money is cheap or you think that tenants would be left helpless (once they checked out the property) except begging with you guys to get our money. Don’t do that. Just be fair with the tenants. I advise these types of letting agents CHOICES and greedy landlords for not to misuse the tenants advance rent and the deposit. Be genuine while you calculate the deduction for taking incorrect information from letting agent. I’ve mentioned few of the below things that Choices deducted for. • Lights £20, claiming £5 for each 28w halogen light when they available 2 for £1 shops • Cleaning cost for £200 when the house is checked out so clean • £30 Safety catches on the cooker • Renewal fee: £95 • Inventory fee: £95 • £30 for a stain on the small curtain. In total: £470 The safety related things are to be taken care by landlord while tenant can ensure that there is no safety related issue, if any then the tenant will report to landlord. The property was checked out so clean with weekly maintenance and proper cleaning, but still the landlord approves the cleaning cost £200 recommended by CHOICES. Luckily I did take photos when I checked out and I’ve sent the photos of the property to the landlord of 6 East Part just to show clean it is. He must realise. Is this fair to collect £200 for cleaning or this money is for renovating the house? I advise the CHOICES Real Estate and the landlord to sensibly think and calculate while deducting the money from tenants from their deposit or overpaid rent. DO NOT MISUSE THE TENANT’S DEPOSIT AND OVERPAID RENT.
Hi there, as you are aware we are constrained in what we can do at check out by the rules we have to follow. We have over a thousand checkouts a year and most go smoothly. We will look into your case in more detail and we apologise if we have not acted fairly or promptly in any way
4/5
GoogleRating only, no written review.
1/5
GoogleReally unprofessional company which I wouldn´t recomend to anyone
We are very sorry if you have been unhappy however please provide more information so we can investigate. Please email Stephanieprior@choices.co.uk
5/5
GoogleHannah Murray provided an excellent response to my query, very polite, obliging and efficient. I received a polite follow up the next day, good service all round
Thank you for your feedback, it is great to hear Hannah has provided you with an excellent service.
5/5
GoogleThey have everything you can think of! the prices are great and staff are also very helpful. Ill definitely be coming back!
5/5
GoogleI recently sold my home in Sutton through Choices and I couldn't of been happier with the service! After not having the best experience with my previous agent Gabriella, Dan & Daniel were honest & proactive from the start and changed my views on estate agents! Would strongly recommend to anyone selling!
Thanks Nirav, we hope you are loving your new home!
5/5
GoogleRating only, no written review.
5/5
GoogleVery good service. Choices, took good care about arranging viewings and suggesting properties for me. Viewings were done professionally including good communication before and after. Highly recommend!
Hi Malgorzata, Thank you for your review! We always aim to please, and we're glad to hear you had a good experience. Merry Christmas!
5/5
GoogleRating only, no written review.
5/5
GoogleAmy francis what amazing customer service she is extremely helpful and gets back to you asap highly recommended her services threw choices
1/5
GoogleAVOID THIS USELESS MORONS WORKING HERE , COMPLETELY USELESS
We are sorry if your experience was not to your likening but this is not an excuse for abusive behaviour. This is not an acceptable review and will be reported as such, if you are on our database you will be hearing from us unless you remove it immediately
1/5
GoogleHaving lived in a Choices let property for a year (and many other rented London houses with different agents before), I would not recommend going with Choices. On leaving, the agents attempted to add multiple unjustifiable charges and additional rent twice over. While staff within the branch are professional, communication internally seems lacking and they seem to add additional unexpected charges as a matter of course. While these charges have since been dropped, the extra stress and time dealing with Choices is not worth it.
We are sorry you have been unhappy with the service you have received, however, you must understand we act on behalf of our landlord and sometimes, at the end of a tenancy there are disputes about the amount of dilapidations and damages due, which is why there is a disputes service to settle these matters. We accept that sometimes checkout can be a stressful time but it isn’t always something we can control. If you send us further details we can look into your case and respond more specifically
5/5
GoogleAmy Francis
Brilliant thanks Ivan
5/5
GoogleHi Matthew, I would just like to thank you for everything over the past few months, you have been so proactive and helpful and especially over the last week have really helped in order to get this completed before Christmas which was my aim. I would definitely recommend choices and again would like to thank you for your hard work. Also a special mention to your colleague Nicola who has also been a great help. Thanks again! Hannah
Thanks very much for your review and your feedback which is always welcome.
5/5
GoogleMost helpful were Phoebe Gardner and Greg Spencer who went out of their way to help during our tenancy. Thank you to Choices, they are a great team.
5/5
GoogleCompleted on a house sale today and can say that Kirsten , who handle the sale was extremely efficient, friendly, and knowledgeable. Kept in contact on a regular basis , resolved issues and ensured sale progressed. Thank you
Good Afternoon Alison, I'm glad to hear you had a great service from our Crawley team. Thank you
5/5
GoogleAmy Francis has been very helpful and informative and always response straight away which is very helpful as previous agents i have delt with at Choices have not been.
Great to know, thanks Jo
5/5
GoogleReally helpful in resolving an unusual and complex situation. Amy Francis was very knowledgable, helpful and patient. Situation resolved. Thank you.
Excellent thanks
4/5
GoogleWe've had varying degrees of satisfaction with previous members of staff, but the last issue was handled really well by Victoria Hall. She made us feel like it was important for her to solve our issue and it was all fixed in a timely manner while keeping friendly and prompt communication.
This is good to hear
1/5
GoogleTerrible customer service it's been almost a month now and didn't get any response from choices, they just send me an email about 3 weeks ago saying that they will investigate but it was a lie like everything that they say. They are only looking to rob people.
Hi Luinette We are sorry you are unhappy. We are 100% committed to ensuring we comply with all aspects of the regulations. Please can you submit a written account of your concerns to our customer service team and if we have made an error we will of course sort it out immediately.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Redhill has the most, with 736 reviews rated 4.4 out of 5, followed by Caterham with 295.
The six Choices offices, by town:
Yes. In The Trusted Agent 2026 awards: Choices, Redhill won Trusted Agent.
