Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleIf I could give anything lower than a one star I would. We live at a property managed by choices (Sinclair Hammelton) and Saying it’s the worst experience is an understatement. The apartment is literally falling apart and there has been no attempts to fix any of the issues which has been raised several times. We have no hot water and have to boil water with the kettle into a bucket to have a shower, there is a leak into the property every time it rains, the shower on suite is damp and overpowering smell is now in the bedroom and has now affected our daughter to the point we now sleep on the floor in the living room due to damp in shower/ living room. There is a massive hole in the living room caused by the leak coming from the ceiling. All this an more has been going on for 2 years and we pay rent of £1,300 pm every month on time without fail. We call Sinclair everyday with regards to the issues at property and have sent several emails which has all been ignored infact the property manager doesn’t pick up our calls anymore. The landlord is also aware of these issues but refusing to do anything. We are at process of escalating this. I will keep clear of renting a property managed by Sinclair hammelton as they only care about the landlords and protecting their best interest as they are paid by the landlord for managing the property (when ch they don’t) but they fail to realise without the actual tenant like myself who pay the rent, they would have no job/ income.
Onome · 19 October 2019 · Choices Redhill
Agent replied
Good morning. I am so sorry to hear of these problems you have experienced at the property. I am looking at the situation right now and understand the landlord is visiting you today at the property. Please contact me direct at stephanieprior@choices.co.uk if you do not get any satisfaction from the landlord today.
★★★★★ 5/5
GoogleRating only, no written review.
Valentina · 17 October 2019 · Choices Redhill
★★★★★ 5/5
GoogleAmy Francis has been very helpful in assisting with any queries that I have had when renting with choices, and still now she has been really helpful with anything I needed related to the property where I used to live.Thank you and please keep it up :) !
Translate · 16 October 2019 · Choices Redhill
★★★★★ 4/5
GoogleAmy Francis was very prompt in her actions with regard to what was required with our tenants' requests and I was pleased that she immediately also sent me a copy of the Pet Addendum, without me having to request it.
A considerable improvement from the time when the staff (other than Jack) were handling the new tenants interest and subsequent take up of our property, when it appeared that each member of the staff did not co-ordinate with each other and made too many errors as far as I was concerned.
John · 16 October 2019 · Choices Redhill
★★★★★ 1/5
GoogleVery bad agency ,they are bunch of thiefs ,I rented an apartment for almost 2 years never once did I miss payments. Done all was required for my check out, then comes the time to pay my deposit back they made a deal with the landlord to deprive me from my money, they made a cunning bill ,choices does not care about their client, bad customer services, and I'm sure we will all have fun in court.
A · 11 October 2019 · Choices Caterham
★★★★★ 5/5
GoogleRating only, no written review.
Florin · 9 October 2019 · Choices Redhill
★★★★★ 5/5
GoogleExcellent service.!
Marian · 2 October 2019 · Choices Redhill
★★★★★ 5/5
GoogleVery efficient and professional.
Paula · 2 October 2019 · Choices Redhill
★★★★★ 5/5
GoogleEverything was perfect, friendly staff and the service that they provided was excellent.
Zaicescu · 2 October 2019 · Choices Redhill
★★★★★ 4/5
GoogleRating only, no written review.
Mark · 2 October 2019 · Choices Redhill
★★★★★ 5/5
GoogleRating only, no written review.
Kirsteng · 2 October 2019 · Choices Crawley
★★★★★ 5/5
GoogleChoices Crawley have a very professional and knowledgeable team. Particularly Billy Stracey and Adam Davies in Sales who worked extremely efficiently and hard to make sure all went smoothly with our purchase. They are top class negotiators and assisted in every way. We would have no hesitation in recommending Choices in the future. We are also proceeding with the Lettings team to manage our buy to let property and to find us suitable tenants.
Gill · 2 October 2019 · Choices Crawley
★★★★★ 5/5
GoogleI had an excellent experience with Sam. He was excellent in the whole process, looking for a suitable property, arranging the purchase and the exchange. Highly recommended
Jo · 1 October 2019 · Choices Caterham
★★★★★ 5/5
GoogleI have been renting out my property through Choices for many years. I have recently been allocated a new customer services agent Phoebe Gardner. It is great to have one point of contact for my property, meaning that any issues/problems can be dealt with swiftly. Phoebe is friendly, efficient and organised, and always follows up on enquiries as promised. I am very happy with the service she provides.
Ellie · 25 September 2019 · Choices Redhill
★★★★★ 5/5
GoogleRating only, no written review.
Lee · 25 September 2019 · Choices Redhill
★★★★★ 1/5
GoogleAvoid by any means possible as soon as you sign they change their attitude and professionalism towards the customer dont be fooled by their kindness in the beginning
Moses · 23 September 2019 · Choices Redhill
Agent replied
We are very sorry to hear of your disappointment Moses, we will look into this and try and learn from it. We would be grateful if you could email us with some more detail.
.
★★★★★ 1/5
GoogleMy wife almost sold a house though them lucky she didn't was a disaster
Abderrahim · 23 September 2019 · Choices Redhill
★★★★★ 5/5
GoogleHannah Murray is so helpful to sort out issues with our rented apartment. Top service! Thank you
Nora · 23 September 2019 · Choices Redhill
Agent replied
Thanks Nora
★★★★★ 5/5
GoogleParis Kelly Letting admin Was amazing today pleasant from start to finish. Easy to talk with and explained things clearly about where am at and what is required. Thank you and Hannah Ives estate agent this a breeze. I have already recommended your service to my friends because your houses are affordable, the process is easier than expected from a estate agent and currently no hidden fees.
Khadijat · 23 September 2019 · Choices Redhill
★★★★★ 5/5
GoogleMatthew have been very helpful and supportive throughout our property purchase, that made the whole buying process easy and hassle free.
Really appreciate Matthew's positive attitude in all communications. I recommend Choices for anyone looking to buy properties.
Joby · 23 September 2019 · Choices Redhill
★★★★★ 5/5
GoogleAmy francis, very helpful and responded to all my queries on time.
Lweendo · 23 September 2019 · Choices Redhill
★★★★★ 5/5
GoogleSince we have lived at 251 limps the Communication between phoebe and us is excellent ,very prompt on returning messages and things get done , couldn’t recommend enough , you need more phoebes ,
Mark · 23 September 2019 · Choices Redhill
★★★★★ 1/5
GoogleWorst experience with this estate agents wouldn't recommend wish I had done more research most of the positive reviews warning
Abderra · 23 September 2019 · Choices Redhill
Agent replied
Please send further details to Stephanieprior@choices.co.uk as we would like more details so we can address your complaint
★★★★★ 5/5
GoogleThe staff has been absolutely helpful.
Hannah · 23 September 2019 · Choices Redhill
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
