5/5
GoogleWe bought our property through this agents, I found communication very clear and they came back to us promptly with any answers. I would recommend them for buying a property.
Agent replied
Communication is at the heart of what we do🙏 …
Trusted Agent profile · Surrey and West Sussex
Choices reviews in Redhill, Caterham, Crawley and 3 more
★★★★★
1,503 reviews across 6 offices and 3 platforms
Choices has six offices, in Redhill, Caterham, Crawley, London, Horley and South Croydon (Surrey and West Sussex). Together they have 1,503 reviews on three platforms, rated 4.3 out of 5 overall.
1,492
Reviews on Google
All 6 offices
10
Reviews on Facebook
Business-wide
1
Reviews on View Agents
All 6 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Choices's six offices, most reviewed first. Each has its own page.
- Choices Redhill99 Brighton Road, RH1 6PS747 reviews · 740 on Google (4.4)38 in the last 90 days
- Choices Caterham38 Croydon Road, CR3 6QB295 reviews · 287 on Google (4.2)5 in the last 90 days
- Choices Crawley5-7 Broadwalk, RH10 1HJ186 reviews · 179 on Google (4.2)0 in the last 90 days
- Choices London2 Devonshire Square, EC2M 4UJ170 reviews · 163 on Google (3.9)0 in the last 90 days
- Choices Horley28a Victoria Road, RH6 7PZ98 reviews · 91 on Google (4.2)0 in the last 90 days
- Choices South Croydon41-43 Brighton Road, CR2 6EB48 reviews · 40 on Google (4.2)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Choices office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleVery professional, and made my first time buy as stress free as possible. Always on hand to deal with any queries, big or small a really great service from start to finish. A special thanks to George who was a lovely young man.
5/5
GoogleThank You so much to Ben and Christie in the Letting team in choices who helped me find a property quick and easy and making my moving process a lot less stressful. 10/10 would recommend
5/5
GoogleI asked Amy Francis to provide me with a reference and she did so very quickly. I truly appreciate her responsiveness and her consistency in getting any queries resolved quickly and professionally.
5/5
GoogleChoices dealt with matters efficiently and professionally
5/5
GoogleThank you , Will Donkor!! Very responsible kept checking every day with me , knows how to explain and make you understand.
5/5
GoogleGreat team! helped us a lot during our sales!
5/5
GoogleI had many dealings with the lettings manager George, very professional, always responded promptly and was very helpful.
1/5
GoogleI believed Catherine’s reference on google and trusted her. However:Choices will scam you both as a tenant or a landlord. They over promise, under deliver, leave your home vacant for months, then over charge on both ends. They were not willing to attend to any disputes and my newly renovated flat was devastated by a tenant they placed there (broken door frame, window, bed, smoking inside, blood on walls, 475£ water bill) once the current tenant moved out. I tried to cancel the contract since August 2019 and now in May 2020 after choices created over £6000 in damages and were never willing to resolve any dispute they want money back from me for an advanced rent. The amount they want bacj is far higher per month than what they paid me. I asked to resolve and settle multiple times. It seems because I have an eastern european accent, they treat me horribly even during corona cricis. Their compliance manager Stephanie continuously put words in my mouth and threatens me with legal action despite them causing me financial loss and damages to my flat. They did not take any deposit from this tenant, and other three for the second bedroom refused to move in at last minute. It was a strange common theme. One tenant confessed they increased their rent on a move in date and forced them sign such contract. Stay away from this scamming agent and save yourselves a lot of trouble.
Agent replied
We will look into this however we do not have a Catherine at our Croydon branch. If you are already dealing with Stephanie then you will be aware of your rights under the Ombudsman scheme of which we are members. As a company we are committed to treating our customers fairly and equally irrespective of ethnicity or any other factor. Clearly things have gone wrong and sadly this can happen. From what you say we paid you upfront for the tenancy from our own funds so clearly we had confidence in the tenancy at outset. Stephanie will be made aware of your review and will be in touch
5/5
GoogleCan't fault Choices of Horley. Curtis very helpful at viewings. He was knowledgeable about each property and what didn't know he found out which helped me in making the decision to buy. Himself, Andrew and all at Choices in the buying process.
4/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleAvoid at all cost, They have lots of charges in the fine print of their contract which they will not tell you about. Then charges you once you give your notice. Also they conduct too many so called "inspections"
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleWent in and spoke to a woman called Celine. Whilst we were unable to find our perfect property (yet). She was so helpful and extremely accomodating.
5/5
GoogleBrilliant service. Couldn’t have a the process any easier.
1/5
GoogleAwful...!
1/5
GoogleRating only, no written review.
5/5
GoogleReally good service! Was served by Connor, really friendly, really professional, sorted out all queries i had and even bought food for my bird (went above and beyond), couldn’t recommend enough, have recommended to my friends so likely to get more customers!
5/5
GoogleHad an incredible experience when buying a house through Choices and was down to own person in particular and that is none other than Connor. He and the company are everything you want when buying a house and did an exceptional job, couldn’t recommend them enough. Connor definitely deserves a pat on the back!
1/5
GoogleI writing this review in shock. One star was because it was mandatory to write my comment as I would not have left any star rating. I have just had my baby woken up by someone from Choices touting for business whilst seeing a For Sale board outside my house. We have instructed another agent to sell our house and did not request help or this intrusion. I called the office and the lady was asking me lots of questions to get any details from me regarding my sale. Beyond rude and not a professional way to introduce your business.
5/5
GoogleBrought my house with choices Horley. They were so efficient and professional i moved in within 6 weeks of putting an offer on my current house.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Choices
Which Choices office has the most reviews?
Redhill has the most, with 747 reviews rated 4.4 out of 5, followed by Caterham with 295.
Where are the Choices offices?
The six Choices offices, by town:
- Caterham: 38 Croydon Road, Caterham, Surrey, CR3 6QB
- Crawley: 5-7 Broadwalk, Crawley, West Sussex, RH10 1HJ
- Horley: 28a Victoria Road, Horley, Surrey, RH6 7PZ
- London: 2 Devonshire Square, London, EC2M 4UJ
- Redhill: 99 Brighton Road, Redhill, Surrey, RH1 6PS
- South Croydon: 41-43 Brighton Road, South Croydon, Surrey, CR2 6EB
Has Choices won any awards?
Yes. In The Trusted Agent 2026 awards: Choices, Redhill won Trusted Agent.
