Trusted Agent profile · Surrey and West Sussex

Choices estate agents in Redhill, Caterham, Crawley and 3 more

4.3

★★★★★ Great

1,525 reviews across 6 offices and 3 platforms

www.choices.co.uk

Choices has six offices, in Redhill, Caterham, Crawley, London, Horley and South Croydon (Surrey and West Sussex). Together they have 1,525 reviews on three platforms, rated 4.3 out of 5 overall.

Google logo

4.3 / 5

1,514

Reviews on Google

All 6 offices

Facebook logo

5.0 / 5

10

Reviews on Facebook

Business-wide

The Trusted Agent logo

5.0 / 5

1

Reviews on The Trusted Agent

All 6 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Choices's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Choices office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

As always Charlotte has been very helpful and supportive. I suffer a lot of health problems and sometimes get overwhelmed with important things but she is always is so polite and helpful and helps me get housing issues sorted out xxx

Aphoena · 17 July 2022 · Choices Redhill

Agent replied

Thank you for your great review of Charlotte, we are always striving to give the best customer service experience possible. It is wonderful to see Charlotte has offered this to you. Kind regards, Karen Gunner, Customer Services Manager, CHOICES

5/5

Google

Charlotte Evans is my manager and she has been helpful and responding to emails on time. Any concerns and questions I have are answered on time either by call or email. The team have been great.

Syeda · 17 July 2022 · Choices Redhill

Agent replied

Thank you for your great review. Kind regards, Karen Gunner, Customer Services Manager, Choices

5/5

Google

i was a tenant with Choices living in one of their properties at By Water Place and i was happy with the service i received especially from Rhiannon ( Senior Portfolio Manager) She was very helpful and responded swiftly to my emails. Choices are a good provider and look after their properties, i only left because the cost of living in London pushed me out of London. i would recommend this company solely because i had a good good experience. Thank you to all.

Oluyinka · 17 July 2022 · Choices Redhill

Agent replied

Great to hear Oluyinka, much appreciated

5/5

Google

Rosie Thompson is my property manager and she has been so helpful and attentive. Any queries I have are answered very quickly and any issues I have encountered have been sorted straight away. She keeps me well informed and nothing is ever too much trouble. 5 stars!

Christina · 17 July 2022 · Choices Redhill

Agent replied

Thank you for your positive review. Kind regards, Karen Gunner, Customer Services Manager

5/5

Google

Vicky Hall has been top-notch, really helpful and I am very grateful for all of her assistance. I 100% recommend Choices and if you have the chance to work with Vicky Hall, you definitely won't regret it.

Francisco · 17 July 2022 · Choices Redhill

Agent replied

Thank you for your great review, Vicky is a long standing member of staff and is is lovely to see she is still providing the customer service that we expect you to receive. Kind regards, Karen Gunner, Customer Services Manager, Choices

5/5

Google

I recommend it with all my heart. especially Alijandrine who is a professional. within a week she found an apartment for us in which we are in love, you can call her a silent angel who will help you.❤️❤️❤️❤️❤️

Kinga · 15 July 2022 · Choices London

Agent replied

What a wonderful testament 🙏🙏

5/5

Facebook

Being thankful not only shows good manners, but a simple expression of thankfulness can go a long way in relationships and communication with others. It not only enhances our own lives, but makes other people feel appreciated,I just withdraw my profit of $6,548 from my account thanks a lot Mrs LIAM OLIVIA I now have full trust on you now,, I started with $650 you can also give a try, Mrs.OLIVIA is real and she is a God sent everyone needsYou can reach her now onWhatsApp; +12037048691email; liamolivia498@gmail.com

Naomi · 12 July 2022 · Choices London

5/5

Google

Dealt with CHOICES as a buyer. Always quick to respond, and sales progression were instrumental in pushing the purchase along, if perhaps a little over-zealous towards the end. Dan was helpful in arranging viewings & even in chasing a couple of outstanding issues after purchase

Stefan · 24 June 2022 · Choices Caterham

Agent replied

Hi Stefan Thank you for your five star review, we hope you are very happy in your new home!

1/5

Google

I had 2 viewings with Choices. First add was listed as furnished and landlord was not willing to remove any furniture which is understandable. I was then suggested by Raimonda to go for another viewing at another flat, she confirmed it was unfurnished, listed as unfurnished since that's what I am looking for. I drive 20 minutes to see the place, liked it but then she says she needs to confirm with the landlord about the furniture? I then see its been let on the same day without anyone informing me. What a timewaster.NegativeQuality, Professionalism

Andréa · 22 June 2022 · Choices Redhill

Agent replied · 21 June 2024

Thank you for your review, I am sorry that the landlord decided to proceed with another applicant on this occasion. Kind regards, Karen Gunner, Customer Services Manager

5/5

Google

I wanted to highlight how professional and responsive the team is. Helen was one of them and arranged multiple viewing for us, just in a day! She was very efficient and always ready to respond and help us. Highly recommend!!PositiveResponsiveness, Professionalism

Khaing · 22 June 2022 · Choices Redhill

Agent replied · 21 June 2024

Thank you for your wonderful review.

5/5

Google

Amy Ellis has been amazing with us from start to finish! The only estate agents I've felt comfortable with when looking for a new home and Amy really does represent the best side of choices and I am so grateful to have had her and the team look after us so well!PositiveResponsiveness, Quality, Professionalism, Value

Jaidah · 22 June 2022 · Choices Redhill

Agent replied · 21 June 2024

Thank you for your review.

5/5

Google

Rating only, no written review.

Charlotte · 17 June 2022 · Choices Redhill

Agent replied

Thank you for your review

3/5

Google

Rating only, no written review.

Linvell · 17 June 2022 · Choices Redhill

Agent replied

Thank you. Kind regards, Karen Gunner, Customer Services Manager, CHOICES

4/5

Google

Sam Nourse was the agent.

Ab00 · 17 June 2022 · Choices Redhill

Agent replied

Thank you for your review. Kind regards, Karen Gunner, Customer Services Manager, CHOICES

5/5

Google

Great job by Dan Evans

Pepi · 17 June 2022 · Choices Redhill

Agent replied

Thank you for your review! Kind regards, Karen Gunner, Customer Services Manager

5/5

Google

Excellent customer service!! Cerys Winn! Very professional and caring.

고명수 · 17 June 2022 · Choices Redhill

5/5

Google

My recent contact with Choices is with RosieThompson who I have found to be most helpful and business like. She is an asset to the Company

Archie · 17 June 2022 · Choices Redhill

Agent replied

Thank you for your wonderful review, Rosie is relatively new with us so it is very good to see such a positive rating. Kind regards, Karen Gunner, Customer Services Manager

5/5

Google

I would like to give high recommendations for Amy Francis. Great customer care, quick respond to queries, professionalism. Thank you Amy for your help.

Maggie · 17 June 2022 · Choices Redhill

Agent replied

Thank you for your review, Amy is a long standing and valued member of staff who always goes above and beyond. Kind regards, Karen Gunner, Customer Services Manager

5/5

Google

I have been a landlord for while now and I'd like to give a big shout out for Rosie's excellent service!-and on a bank holiday Saturday!- Brilliant! Thanks Jane.

Jane · 17 June 2022 · Choices Redhill

Agent replied

Thank you for your wonderful review. Kind regards, Karen Gunner, Customer Services Manager.

5/5

Google

Really impressed with Dan Evans. Everytime I had a a query I heard back from him very quickly and it was resolved straight away. He’s a credit to the company

Dan · 17 June 2022 · Choices Redhill

5/5

Google

Rhiannon Owens was an exquisite Senior Portfolio Manager. She always replied swiftly and kindly and took care of all questions I had. I can only recommend to work with Rhiannon!

Björn · 17 June 2022 · Choices Redhill

Agent replied

Thank you for your review. Kind regards, Karen Gunner, Customer Services Manager, CHOICES

5/5

Google

Amazing service I would highly recommend Choices Agency Especially Charlotte Evans who I have found to be Very organised and profesional And a pleasure to deal with. I have felt very confident with all the Staff at Choices and the service provided

Lei · 17 June 2022 · Choices Redhill

Agent replied

Thank you for your review. Our team is committed to ensuring you receive the best possible service. Kind regards, Karen Gunner, Customer Services Manager.

5/5

Google

These agents manage my properties very well, keep me to to date on maintenance or serving required. They respond professionally and in a timely manner to requests from either myself or tenants. Rosie Thompson and Autumn Bailey are the main two I deal with at Choices.

Amy · 17 June 2022 · Choices Redhill

1/5

Google

Been meaning to write this review since last year to help warn others to be vigilant when it comes to Choices letting agency. Advertised property including all bills, upon signing lease agreement I found out electricity was separate. Didn't get shown the pay as you go meter until day one of moving in. After many privacy issues and WiFi issues that hindered me from doing my work from home on required days, I paid £60 to be released from the lease agreement. Only then for Christie to again mess up on the property Morden and book the new tenant to move in my last day of rental period. I paid for the full day and was rushed to get out as fast as possible as the new tenant had a van booked to move in the same day. This was never on me yet I continued to try to accommodate. It was chaos and the new tenant threw away all my food that was left behind too as I am sure they too were fed up. I would never recommend Choices after this experience. I too felt like there was no real apology for these actions or how to resolve them. Christie should have been there the day I moved 11 September 2021 to resolve the situation or paid for the tenants man with a van to come the next day, instead she let us tenants get on with it.

Shannon · 17 June 2022 · Choices Redhill

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Choices

Which Choices office has the most reviews?

Redhill has the most, with 747 reviews rated 4.4 out of 5, followed by Caterham with 314.

Where are the Choices offices?

The six Choices offices, by town:

  • Caterham: 38 Croydon Road, Caterham, Surrey, CR3 6QB
  • Crawley: 5-7 Broadwalk, Crawley, West Sussex, RH10 1HJ
  • Horley: 28a Victoria Road, Horley, Surrey, RH6 7PZ
  • London: 2 Devonshire Square, London, EC2M 4UJ
  • Redhill: 99 Brighton Road, Redhill, Surrey, RH1 6PS
  • South Croydon: 41-43 Brighton Road, South Croydon, Surrey, CR2 6EB
Has Choices won any awards?

Yes. In The Trusted Agent 2026 awards: Choices, Redhill won Trusted Agent.

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