Trusted Agent profile · Surrey and West Sussex
★★★★★
1,525 reviews across 6 offices and 3 platforms
Choices has six offices, in Redhill, Caterham, Crawley, London, Horley and South Croydon (Surrey and West Sussex). Together they have 1,525 reviews on three platforms, rated 4.3 out of 5 overall.
1,514
Reviews on Google
All 6 offices
10
Reviews on Facebook
Business-wide
1
Reviews on The Trusted Agent
All 6 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Choices's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleDaniel and Nicola was very helpful and professional with the sale of my house even at times when I thought it was never going to end they really done their best and it worked to get the house sold. I recommend choices to anyone who needs their property sold. Very happy with choices service. Thank you very much.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your five star review, we were pleased to assist you.
5/5
GoogleBig thank you to Dan, and Dan and Nicola and the rest of the team at Choices Croydon. It was a long old process to buying our first home but the team kept me up to date throughout. I cannot fault their communication and reassurance. Will definitely recommend to anyone else looking for a new home! Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Hi George Thank you for your five star review, we were pleased to assist you!
5/5
GoogleDan from Choices, Croydon, was extremely helpful and professional throughout the entire process of selling our flat. He always kept us fully informed by phone and email. He always tried to push the sale along whenever possible, and was always positive and supportive even when the sale became very challenging at times. We would definitely recommend using Dan at Choices again.PositiveProfessionalism
Hi Susan Thank you very much for the five star review, we were pleased to assist throughout.
5/5
GoogleA very big thank you to Daniel @ Croydon Lettings. We gave up hopes of finding a decent house to rent until we spoke with Daniel. Very professional and friendly. He managed to find a lovely house for us and handled all the paper work within few days! Very impressed and we highly recommend Choices!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the five star review, the team were happy to help!
5/5
GoogleDaniel and lettings team were very professional and helpful managing my previous tenants exit and found a suitable new tenant quickly. Great communication, advice and always happy to help. Daniel did a great job getting everything over the line and coordinating the wider team. Very pleased with Choices and I’d be more than happy to recommend.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the five star review!
5/5
GoogleWe bought a property through Choices and couldn't have had better service. We had Curtis assisting us and we were so pleased with how he dealt with our case. We also dealt with Nicola who was very helpful and ensured we were informed and updated throughout. As first time buyers it was a bit daunting and we didn't know what to expect, but Choices made sure it went smoothly and we knew what was going on every step of the way. We couldn't recommend Curtis and his team enough. Thank you!
Thank you very much for your review Alana. Curtis and Nicola and the rest of the team will be very pleased to hear that you were happy with the service. We wish you all the best in your new home and our door is always open if we are needed in the future. All the best, Choices
1/5
GoogleI put my offer in which was accepted as chain free , on 27/10/21 I moved out of my property and on the 29/10/21 I got told that my seller had decided to get involved in a chain . 6 months later and not a lot of updates approximately every 5/6 weeks I withdrew my off as still not completed. I got thanked for my patience and told that it probably wouldn’t be completed until approx July as top of the chain is buying new build . My major concern is it got re advertised as CHAIN FREE , which it isn’t . Friendly staff but no moral or honesty . It’s back up STC so I really hope this person is prepared to wait .
I understand your disappointment. We will look into this but FYI vendors do change their minds and agents have to follow instructions. Knowing the individuals in the branch I am confident they would simply be passing on the vendors instructions but we will check. I hope that if this is the case you will amend your review accordingly
5/5
GoogleRating only, no written review.
We are pleased to know that your experience with us was a 5* one. Thank you for taking the time to leave us a review.
5/5
GoogleRating only, no written review.
Thank you very much for taking the time to leave us a 5* review.
5/5
GoogleRating only, no written review.
Thank you. Kind regards, Karen Gunner, Customer Services Manager, Choices
5/5
GoogleVicky Hall is very responsive and helpful
Thank you for your positive review. Kind regards, Karen Gunner, Customer Services Manager, CHOICES
5/5
GoogleExcellent services provided by choices. Appreciated
Thank you for the 5* review - we're delighted to hear that you received excellent service.
5/5
GoogleGreat experience , the agent was very professional.
Thank you for the great review!
1/5
Googlestill not received my deposit 20 days now.
I am sorry to see your low rating, if you would like to email me directly I can look into an problem you may have experienced on karengunner@choices.co.uk. Kind regards, Karen Gunner, Customer Services Manager.
5/5
GoogleDan has been quite helpful. Would definitely recommend.
Thank you for your review. Kind regards, Karen Gunner, Customer Services Manager, Choices
5/5
GoogleHave been dealing with Amy Francis and couldn’t be happier with the services, would recommend.
We are very pleased that you rated Amy and our services 5* - thank you for taking the time to leave a review.
5/5
GoogleDealing with Dan today. He was helpful and very thorough explaining things to me.
Thank you for your kind review. Kind regards, Karen Gunner, Customer Services Manager, CHOICES
5/5
GoogleI contacted Choices to query an issue I had with my tenant and Sam Nourse responded in an efficient and timely manner.
Thank you for leaving a great review. Kind regards, Karen Gunner, Customer Services Manager, CHOICES
5/5
GooglePolite and responsive agents will always help you.Very happy to work with your company.
Thank you. Kind regards, Karen Gunner, Customer Services Manager, Choices
5/5
GoogleSam Nourse helped to rent out my property and provided a fantastic service. Thank you Sam!
Thank you for this wonderful review. Kind regards, Karen Gunner, Customer Services Manager, Choices
4/5
GoogleSam has been very helpful in sorting out some stressful issues I’ve had. You need more people like him in the office.
Sam is a very dedicated portfolio manager, thanks so much for the lovely review.
5/5
GoogleVicky hall is wonderful at her job. I will recommend her any day anytime.
Great to hear that Vicky is doing such a good job, the review is much appreciated.
5/5
GoogleRenting through Choices and property manager is Amy Francis and she is amazing. Prompt replies and resolutions to any issues that I have.
Thank you very much for the lovely review.
5/5
GoogleJust dealt with Dan Evans at Choices today. He was very professional and helpful. He dealt with my query promptly and I am very satisfied with the outcome!
Thank you for the great feedback. Kind regards, Karen Gunner, Customer Services Manager, Choices
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Redhill has the most, with 747 reviews rated 4.4 out of 5, followed by Caterham with 314.
The six Choices offices, by town:
Yes. In The Trusted Agent 2026 awards: Choices, Redhill won Trusted Agent.
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