Trusted Agent profile Β· Surrey and West Sussex

Choices estate agents in Redhill, Caterham, Crawley and 3 more

4.3

β˜…β˜…β˜…β˜…β˜… Great

1,525 reviews across 6 offices and 3 platforms

www.choices.co.uk

Choices has six offices, in Redhill, Caterham, Crawley, London, Horley and South Croydon (Surrey and West Sussex). Together they have 1,525 reviews on three platforms, rated 4.3 out of 5 overall.

Google logo

4.3 / 5

1,514

Reviews on Google

All 6 offices

Facebook logo

5.0 / 5

10

Reviews on Facebook

Business-wide

The Trusted Agent logo

5.0 / 5

1

Reviews on The Trusted Agent

All 6 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Choices's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Choices office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Roland has been excellent throughout I asked him for a ground floor flat he got me a ground floor flat couldn’t of asked more

Robert Β· 14 October 2022 Β· Choices Crawley

Agent replied Β· 14 October 2026

Excellent

5/5

Google

I want to thank Amy Ellis at Choices for assisting me in getting a flat. Her service was excellent and professional.

Antonia Β· 14 October 2022 Β· Choices Crawley

Agent replied Β· 14 October 2026

Our pleasure

5/5

Google

Roland helped me finding property even around Christmas holidays, their response are usually quick and are very professional with managing the process

Vijay Β· 14 October 2022 Β· Choices Crawley

Agent replied

Hi Vijay, thank you for your review. Kind regards, George Hawkins - Senior Lettings Manager

1/5

Google

I am extremely devastated with this company they took holding deposit of me ever since have been sending me on a merry go round they seem to have no intention of giving me my money back it has been over 3 weeks. When I spoke to them the said they owe landlords over Β£10,000 so my money was nothing to compare please be aware of this company they are a rip of and I will be reporting them to fraud prevention. My only hope is no one has to go through what I am going through with this company.

Nassor Β· 14 October 2022 Β· Choices Crawley

Agent replied Β· 14 October 2026

Sorry to hear this, we will investigate

5/5

Google

I had such a great rental experience with Choices. They are very efficient and easy to communicate with. All my questions were answered instantly and Amy went out of her way to ensure that the process went smoothly.

Farren Β· 14 October 2022 Β· Choices Crawley

Agent replied Β· 14 October 2026

Thank you Farren

5/5

Google

We had to find a new home very quickly. Choices offered us a property that ticked nearly all the boxes. A big thank you goes to the whole Crawley branch team, particularly Amy who swiftly, friendly yet professionally provided questions to all our answers thus made the whole process of moving a lot simpler.

Martin Β· 14 October 2022 Β· Choices Crawley

Agent replied Β· 26 August 2023

Thank you, I am very happy we were able to help assist with your move. All the best! George Hawkins - Senior Lettings Manager

5/5

Google

Rating only, no written review.

Youssef Β· 14 October 2022 Β· Choices Crawley

Agent replied

Thank you Youssef.

5/5

Google

Rating only, no written review.

Mohammed Β· 14 October 2022 Β· Choices Crawley

Agent replied

Thank you Mohammed.

5/5

Google

Thanks to Amy for a very professional service and helping me secure a property needed very soon. Will highly recommend πŸ™‚ …

Faizan Β· 14 October 2022 Β· Choices Crawley

Agent replied

Thank you for your review Faizan. Glad we could help. George Hawkins - Senior Lettings Manager

5/5

Google

As a landlord I have found Roland in the Crawley office to be extremely helpful when finding and dealing with tenants.

Jill Β· 14 October 2022 Β· Choices Crawley

Agent replied

Thank you for your 5* review. Kind regards, Karen Gunner, Choices Customer Services Manager

5/5

Google

Nice, Friendly and helpful letting team particularly Roland who played key part in finding me a property, special thanks to Amy and Roland.

Faisal Β· 14 October 2022 Β· Choices Crawley

Agent replied

Hi Faisal, thank you for the review. I know Roland did his upmost best! Kind regards, George Hawkins - Senior Lettings Manager

5/5

Google

Recently moved with Choices Crawley Branch and what a amazing team! Massive shout out to agent Arnita! Arnita has been supportive and always answered my queries with such a positive approach. Cannot reccomend the Choices Crawley Branch enough!

Serj Β· 14 October 2022 Β· Choices Crawley

Agent replied

Hi Serj, thank you for the review. Hope you're happy there. Many thanks, George Hawkins - Senior Lettings Manager

5/5

Google

We are very happy with their service. It was hard for me and my girlfriend to find a flat in East Grinstead, but Roland Laczko helped us really quickly to find something suitable for us.He organised rapidly with us and the landlord a meet in the flat. He also guided and helped us a lot in messenger, because before we only rented room with private landlords, so it was completely new for us, but everything went smoothly. So finally we can live together with my partner in East Grinstead, which was a huge dream for us. Thank you so much guys!

Gergo Β· 14 October 2022 Β· Choices Crawley

Agent replied

Hi Gergo, thank you so much for your review. I am glad we were able to find you a property within your needs. Hope you're happy there! Kind regards, George Hawkins - Senior Lettings Manager

5/5

Google

All went well, agents overall at Choices made it a smooth journey throughout the process of renting a place. Shout out to Roland Laczko who went on and beyond with the customer journey, and kept me up to date on progress. I would recommend both Roland and choices, and would likely rent with them again.

Pedro Β· 14 October 2022 Β· Choices Crawley

Agent replied

Thank you for your wonderful review, it is always great to hear when a member of staff excels. Kind regards, Karen Gunner, Choices Customer Services Manager

4/5

Google

Always on hand to help. Better experience then other estate agents in town. Only been in dealings with Roland in the rental team, good at keeping me upto date and taking on tasks when can.

Anand Β· 14 October 2022 Β· Choices Crawley

Agent replied Β· 14 October 2026

Thanks Anand

5/5

Google

They helped me to find a good home to rent in Crawley. Everything went well and quickly. Roland Laczko was very helpful. Everything went easily. Big thank you!

Andrea Β· 14 October 2022 Β· Choices Crawley

Agent replied

Thank you Andrea!

5/5

Google

I recently moved into a new place through CHOICES. The process was so easy and digital that helped cause I didn't have to take time off from my office to go to their offices. Move in process was easier and Amy - the person needs to be mentioned, helped to handover the flat as my convenience and throughout the whole process.

Farhan Β· 14 October 2022 Β· Choices Crawley

Agent replied

Thank you Farhan! Hope you're happy there. George Hawkins - Senior Lettings Manager

4/5

Google

Choices Letting Agency made the move into our new home very seamless. Working with Roland Laczko and Charlotte Evans was quite satisfying. Good customer service and are always attentive to complaints. I recommend.

Ominyi Β· 14 October 2022 Β· Choices Crawley

Agent replied

Thank you for your positive review.

5/5

Google

Can't thank Ethan and Ivan enough for their help with purchasing our first home - they made the process so easy and were always there when we needed advice. If you are looking for a reliable and friendly estate agent team, Choices Crawley are the one! Thank you again :)

Hannah Β· 14 October 2022 Β· Choices Crawley

Agent replied Β· 14 October 2026

πŸ™ …

5/5

Google

I bought a new build a couple of years ago, which continued to be used by the developer as a show home. Once they finished with it I wanted to get it rented out asap. George found me a tenant very quickly, however quite a lot of missing paperwork from the developer was needed. George chased all of this up for me, and arranged various appointments and inspections of the house that had to be done before the tenant moved in. All sorted very quickly!!

Ken Β· 14 October 2022 Β· Choices Crawley

Agent replied

Thank you for your review. Kind regards, Karen Gunner, Choices Customer Services Manager

5/5

Google

I have recently rented a property through Choices. My letting agent was Roland Laczko. Roland kept me informed throughout the whole process, advising me on the next steps at every stage. Roland made me feel confident in the development of the progress of moving into the property. Moving can be very stressful, however i was made to feel comfortable throughout. Roland's knowledge within this industry is indisputable which has made moving in an easy process. As a whole, i feel Choices are very professional and clearly have a lot of experience in the industry.

Chem Β· 14 October 2022 Β· Choices Crawley

Agent replied

Hi Chem, thank you for your review! Many thanks, George Hawkins - Senior Lettings manager

5/5

Google

I have just rented a house through Amy at choices, she has been amazing and very accommodating and has been amazing with communicating with us, about everything. I would highly recommend Amy at choices!

Louise Β· 14 October 2022 Β· Choices Crawley

Agent replied

Thank you for the lovely review Louise, I’m glad Amy was able to help you. Roland Laczko - Lettings Manager

5/5

Google

The most helpful and friendly estate agency in Crawley. Roland helped me to move in to my first apartment in Crawley as soon as it was possible. The process and the communication was quick and smooth and I got an excellent overall service!

Soma Β· 14 October 2022 Β· Choices Crawley

Agent replied

Thank you Soma. Glad Roland could help. George Hawkins - Senior Lettings Manager

5/5

Google

I would highly recommend using Choices Estate Agents, the team here in Crawley are very professional, friendly and efficient. Recently myself and my partner have been in frequent contact with George Hawkins from this office regarding sorting out our tenancy at a flat we rent. George has been incredible at answering any questions we have and sorting every step we have needed doing. I couldn’t fault him at all, I’m beyond impressed by his efficiency and good customer service. He has been friendly and really approachable the entire time & we are very lucky to have had his help! Highly recommend :)

Holly Β· 14 October 2022 Β· Choices Crawley

Agent replied

Hi Holly, thank you for the review. Happy to help! - George Hawkins

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Choices

Which Choices office has the most reviews?

Redhill has the most, with 747 reviews rated 4.4 out of 5, followed by Caterham with 314.

Where are the Choices offices?

The six Choices offices, by town:

  • Caterham: 38 Croydon Road, Caterham, Surrey, CR3 6QB
  • Crawley: 5-7 Broadwalk, Crawley, West Sussex, RH10 1HJ
  • Horley: 28a Victoria Road, Horley, Surrey, RH6 7PZ
  • London: 2 Devonshire Square, London, EC2M 4UJ
  • Redhill: 99 Brighton Road, Redhill, Surrey, RH1 6PS
  • South Croydon: 41-43 Brighton Road, South Croydon, Surrey, CR2 6EB
Has Choices won any awards?

Yes. In The Trusted Agent 2026 awards: Choices, Redhill won Trusted Agent.

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