Trusted Agent profile · Surrey and West Sussex
★★★★★
1,525 reviews across 6 offices and 3 platforms
Choices has six offices, in Redhill, Caterham, Crawley, London, Horley and South Croydon (Surrey and West Sussex). Together they have 1,525 reviews on three platforms, rated 4.3 out of 5 overall.
1,514
Reviews on Google
All 6 offices
10
Reviews on Facebook
Business-wide
1
Reviews on The Trusted Agent
All 6 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Choices's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI’ve been with Choices as a landlord for over 15 years and Amy Francis and her team never disappoint me, the help given this week was prompt and truly efficient, I couldn’t ask for more. Thank you Amy
Thank you for your 5* review. Kind regards, Karen Gunner, Customer Services Manager
5/5
GoogleVicky Hall was really helpful every time I had an issue, responding quickly and efficiently. Thank you for ensuring I received my deposit back promptly after ending my tenancy
5/5
GoogleSome feedback for Vicky Hall, who is my portfolio manager at Sinclair Hammelton / Choices. Vicky is consistently helpful, responsive, prompt, efficient, and always friendly and approachable. It is a pleasure doing business with her - she is a well-informed and reasonable source of sound advice. Thanks Vicky!
Wonderful feedback, thank you. Kind regards, Karen Gunner, Customer Services Manager
4/5
GoogleI have been renting via choices since more than 2 years. Given the average response of any letting agent in UK, they are fine. Amy Francis has always been my poont of contact and has been quite prompt in response since she has been handling my account. Thank you Amy.
Thank you for your lovely review. Kind regards, Karen Gunner, Customer Services Manager
4/5
GoogleOverall I am pleased with my experience with Choices, Dan has been very helpful and prompt from the beginning. Thankyou
Hi Yesim, Thank you for your kind review, we are pleased we could help get you moved into your new home! Take care.
5/5
GoogleWe began our purchase and sale in February 2022. We requested a valuation and was visited by Daniel Skegg from the South Croydon office. He was polite, friendly, full of useful information , and very experienced and knowledgeable about the property market, despite his young appearance. He gave a realistic valuation without being pushy , and gave us time to shop around, whilst always being available to answer questions. Once we decided to sell our property, the efficient process of compiling the brochure, advertising and arranging viewings commenced. All the staff who visited out property were friendly, curteous and efficient. My elderly parents felt secure whilst they conducted viewings on their behalf, and I was very impressed with the selling skills of the team. Once we received an offer within 3 weeks, the sales administration process kicked in. It was so refreshing that whenever one of the team said they were going to do something, it actually got done as they said it would, or if there was an issue, they would contact you and let you know what had happened. Unfortunately our buyer had their mortgage offer withdrawn and Daniel Skegg called me personally and broke the news compassionately and gently, offering us time to reflect and clearly outlining our options. Our property was re-marketed and again we received an offer within 3 weeks. At this point we were contacted by Nicola MacDonald from the Sales Progression team. I have to say that without her tenacity and efficiency, I believe we would never have completed. She kept in touch with all the parts of the chain, and was constantly chasing Solicitors and other agents to deliver what they were supposed to in a timely fashion. During the fraught exchange process, Nicola was in constant contact with all parts of the chain to make sure we actually got to the the end of the process,and negotiated the Completion date with all parties. She always answered her phone and replied to emails promptly and efficiently. On Completion day all ran smoothly, everything happening as she said it would. I would like to thank the whole of the Choices team and would wholeheartedly recommend them to anyone wishing to sell their property. I still cannot believe that as a vendor , we did not pay any commission, as this was paid by the purchaser, as part of the Choices different business operating model . Other members of the chain used online estate agent services, but these proved inadequate and inefficient compared to Choices, and left much of the effort and administration down to the vendors. In using Choices , they did all the work of a traditional agent in an efficient way which if other agents acted in the same way, Estate Agents in general would not have such a poor reputation. Thank you to all in the Team, especially Daniel and Nicola.
Hi Sarah, Thank you for your kind review, on behalf of the team its been a pleasure working with you and we are so happy we could help mum & dad with this important move. Take care all of you.
4/5
GoogleThanks to Emy for her outstanding way to resolve the gas inspection missed appointment. We had our misunderstanding before but am glad she was able to find a perfect way to deal with the current situation. Thanks once again.
I m sorry if you have been disappointed with any service received, one months notice should always be given if the landlord wants to increase the rent and I will look into this for you, of course if there is an error this will be dealt with. Kind regards, Karen Gunner, Customer Services Manager
5/5
GoogleI have found Vicky Hall at Redhill office helpful & efficient, understanding and taking action swiftly
5/5
GoogleAmy Francis is a true professional. She is a helpful and a friendly person.
5/5
GoogleId like to thank Amy Francis for her help in sorting out an issue with the flat. Appreciate the quick and speedy resolution - 10/10 & 5*as usual!
Thank you for your wonderful review. Kind regards, Karen Gunner, Customer Services Manager
5/5
GoogleAlfie, Curtis and Nicola were amazing and super helpful throughout the whole process. Answered all our questions and the whole process, which can be stressful at times went by without any issues thanks to them. Overall great experience and I would recommend them. Thank you once again for helping us buy our first home.
Sami thank you very much for your review. From the whole team at Choices we wish you all the best in your new home! Do let us know if we can be of assistance in the future!
5/5
GoogleRating only, no written review.
5/5
Googleexcellent.
5/5
Googlegreat company, would use again.
5/5
GoogleGreat response to the problem. This was originally requested in March, but I am pleased its now underway.. Thank you Sam.
5/5
GoogleI recommend this company. I usually deal with Vicky Hall who is helpful and responsive.
5/5
GoogleCerys responded to my email in a prompt manner. Thank you for this good service.
5/5
Googlebrilliant service and always helpful and diligent, would highly recommend Amy!
5/5
GoogleVicky always provides us with excellent service when we have issues.
5/5
GoogleA quick note to say thanks to Vicky Hall whom I normally deal with. Very responsive and resolves any queries I may have.
5/5
GoogleAmy Francis is a true professional. She is a helpful and a friendly person.
5/5
GoogleVicky hall is helping me with my washing machine related issue. What I admire a lot is, her speed of reply and helpful nature.
5/5
GoogleOnce again Ms. Amy Francis has provided prompt, detailed and excellent service. Amy is proactive and a quality service provider, Paul B McGuinness
5/5
GoogleThank you very much Vicky Hall for helping with problems with our apartment. Working with her is pure pleasure, she is a reliable and very kind person. Yours sincerely, Magdalena Grzelka Flat D 47 High Str. Bromley Br1 1le
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Redhill has the most, with 747 reviews rated 4.4 out of 5, followed by Caterham with 314.
The six Choices offices, by town:
Yes. In The Trusted Agent 2026 awards: Choices, Redhill won Trusted Agent.
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