5/5
GoogleVery helpful and professional, good attention to detail, thank you.
Agent replied
Thank you for your 5* review. Kind regards, Karen Gunner, Customer Services Manager
Trusted Agent profile · Surrey and West Sussex
Choices estate agents in Redhill, Caterham, Crawley and 3 more
★★★★★
1,525 reviews across 6 offices and 3 platforms
Choices has six offices, in Redhill, Caterham, Crawley, London, Horley and South Croydon (Surrey and West Sussex). Together they have 1,525 reviews on three platforms, rated 4.3 out of 5 overall.
1,514
Reviews on Google
All 6 offices
10
Reviews on Facebook
Business-wide
1
Reviews on The Trusted Agent
All 6 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Choices's six offices, most reviewed first. Each has its own page.
- Choices Redhill99 Brighton Road, RH1 6PS747 reviews · 740 on Google (4.4)38 in the last 90 days
- Choices Caterham38 Croydon Road, CR3 6QB314 reviews · 306 on Google (4.2)5 in the last 90 days
- Choices Crawley5-7 Broadwalk, RH10 1HJ186 reviews · 179 on Google (4.2)0 in the last 90 days
- Choices London2 Devonshire Square, EC2M 4UJ173 reviews · 166 on Google (3.8)0 in the last 90 days
- Choices Horley28a Victoria Road, RH6 7PZ98 reviews · 91 on Google (4.2)0 in the last 90 days
- Choices South Croydon41-43 Brighton Road, CR2 6EB48 reviews · 40 on Google (4.2)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Choices office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleMiroslav was brilliant. He was quick and efficient. He tidied up afterwards and even washed the floor !
5/5
GoogleMy regular contact at Choices is Dan Evans. He has always been responsive and helpful and I am very happy with the service he has given me.
Agent replied
Thank you for taking the time to leave a lovely review. Kind regards, Karen Gunner, Customer Services Manager
5/5
GoogleAmy has been absolutely first class in meeting the requirements for running our HMO. She's diligent, aware and professional throughout and responds efficiently and effectively. Thank you Amy!
Agent replied
Thank you for taking the time to leave such a positive review. Kind regards, Karen Gunner, Customer Services Manager
5/5
GoogleI managed to get through to Choices phonelines easily and my enquiry was dealt with very quickly by one of their agents. Overall very pleased with the service I received today.
Agent replied
Thank you for taking the time to leave a positive review. Kind regards, Karen Gunner, Customer Services Manager
1/5
GoogleI begrudgingly give one star as I cannot submit review without a star. I am a landlord and have used Choices for letting my flat since 2006. Service from lettings team is an absolute disgrace. They do not read written instructions from me so every single communication is a headache. Four years ago they went behind my back to increase rent without even discussing with me first. They also tried to fool my tenant into paying for a rent guarantee scheme which was absolutely pointless given that she was over the age to be involved in such a scheme. Another time they wrote to me to increase their management fees by 2.5% due to 'enhanced' service. What service??? I use them only for rent collection. Do not trust them and question everything as a tenant or landlord. Better still, don't use them in the first place.
Agent replied
Thank you for your review. Please can you email stephanieprior@choices.co.uk directly with the details of your complaint. Kind regards, Karen Gunner
5/5
GoogleChoices Estate Agent’s’ service is wonderful. I would like to express my gratitude to Vicky. It is admirable how prompt she was to deal with issues when I asked for her help. So Approachable and attentive. Thank you Vicky!
Agent replied
Thank you for your review.
1/5
GoogleWorst estate agent ever. Took a "holding deposit" for a flat, failed to inform me until the weekend due to move in that greedy landlord took a different tenant for more money. Rude, uncommunicative, blame you for everything.
Agent replied
I am very sorry to hear about your dissatisfaction. Please would you mind letting me know a little more info so I can look into this for you; croydon@choices.co.uk UPDATE: I am very sorry, I have checked our system for your name and cannot see that you are a customer of Choices. Katie, Lettings Manager
5/5
GoogleAttentive and Kind, Speedy in Responding, an Overall A star Agent to Deal with and friendly to deal with an overall an Excellent Agent
Agent replied · 30 December 2023
Thank you for your review, is this for any member of staff in particular? Kind regards, Karen Gunner, Customer Services Manager, CHOICES
5/5
Googlebrilliant service and always helpful and diligent, would highly recommend Amy!
5/5
GoogleRating only, no written review.
Agent replied
Thank you for your 5* review. Kind regards, Karen Gunner, Customer Services Manager
5/5
GoogleRating only, no written review.
Agent replied
Thank you for your 5* review. Kind regards, Karen Gunner, Customer Services Manager
5/5
GoogleRating only, no written review.
Agent replied
Thank you
5/5
GoogleRating only, no written review.
Agent replied
Thank you
5/5
GoogleSam Nourse was very helpful in dealing with my query
Agent replied
Thank you for your 5* review. Kind regards, Karen Gunner, Customer Services Manager
5/5
GoogleCerys was very prompt in replying to my question today. Appreciate that.
4/5
GoogleVicky is quick to respond to the loosing floor issue in my unit 👍 Nick Viila May …
Agent replied
Thank you for your review. Kind regards, Karen Gunner, Customer Services Manager, Choices
5/5
GoogleVicky done a great job for us all the time.really appreciated
5/5
GoogleAmy Francis, Pleasure to deal with, efficient and thorough in all she does. regards Carie Henry
5/5
GoogleVicky was always helpful with patient and minded detailed. Thank you very much
Agent replied
Thank you for your 5* review, its greatly appreciated. Kind regards, Karen Gunner, Customer Services Manager
5/5
GoogleAmy is really good agent, always on the ball and I got quick responds
Agent replied
Thank you for you review. Kind regards, Karen Gunner, Customer Services Manager
5/5
GoogleRosie Thompson is very kind and helpful....Choices are very lucky to have staff like Rosie.... thank you Rosie for your help and patience....
5/5
GoogleVicky Hall provided prompt response to my enquiries. Very kind and efficient staff. Good service.
Agent replied
Thank you for your 5* review. Kind regards, Karen Gunner, Customer Services Manager
5/5
GoogleId like to thank Amy Francis for her help in sorting out an issue with the flat. Appreciate the quick and speedy resolution - 10/10 & 5*as usual!
Agent replied
Thank you for your wonderful review. Kind regards, Karen Gunner, Customer Services Manager
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Choices
Which Choices office has the most reviews?
Redhill has the most, with 747 reviews rated 4.4 out of 5, followed by Caterham with 314.
Where are the Choices offices?
The six Choices offices, by town:
- Caterham: 38 Croydon Road, Caterham, Surrey, CR3 6QB
- Crawley: 5-7 Broadwalk, Crawley, West Sussex, RH10 1HJ
- Horley: 28a Victoria Road, Horley, Surrey, RH6 7PZ
- London: 2 Devonshire Square, London, EC2M 4UJ
- Redhill: 99 Brighton Road, Redhill, Surrey, RH1 6PS
- South Croydon: 41-43 Brighton Road, South Croydon, Surrey, CR2 6EB
Has Choices won any awards?
Yes. In The Trusted Agent 2026 awards: Choices, Redhill won Trusted Agent.
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