Trusted Agent profile · Surrey and West Sussex

Choices estate agents in Redhill, Caterham, Crawley and 3 more

4.3

★★★★★ Great

1,525 reviews across 6 offices and 3 platforms

www.choices.co.uk

Choices has six offices, in Redhill, Caterham, Crawley, London, Horley and South Croydon (Surrey and West Sussex). Together they have 1,525 reviews on three platforms, rated 4.3 out of 5 overall.

Google logo

4.3 / 5

1,514

Reviews on Google

All 6 offices

Facebook logo

5.0 / 5

10

Reviews on Facebook

Business-wide

The Trusted Agent logo

5.0 / 5

1

Reviews on The Trusted Agent

All 6 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Choices's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Choices office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I recently sold my house via the South Croydon Branch and Dan Skegg was the sales manager, he was brilliant and did a really good job right from the start, from getting us to use Choices as our reps and right up until the end. Unfortunately, he was on leave at the time of completion so I didn’t get to see him when I popped into the office to drop off the keys as I wanted to say a big thank you to him for been so patient, informative and such a pleasure to speak to all the time. All went beautifully well in his absence at in later stage which goes to show that the rest of his team involved are just as brilliant. They also were great throughout the whole process especially Dan Norris and Kav who were excellent during the multiple viewings. Well done Dan Skegg for putting me at ease whenever I anxiously called for updates and for leading such a fantastic little team.

S · 12 October 2022 · Choices Caterham

5/5

Google

Although we found the concept of the buyer's comission a little odd at first, ultimately it didn't affect the buying process and we were happy with how things proceeded. The team was very helpful in helping to move things along when the solicitors were being a bit slow, and helped us to arrange for some work do be done by the seller before we moved in, which saved us some headaches.

Peter · 12 October 2022 · Choices Caterham

5/5

Google

Thank you so much to the sell team for all your hard work and the guidance received through the process of selling my property, especially when previous estate agents failed to fulfil their duties. Particularly, I would like to show my gratitude to Dan Skegg and Dan Noris, who were personally involved in my case and always there to reassure me when I was losing my hope.

Amalia · 12 October 2022 · Choices Caterham

5/5

Facebook

it asks what do you recommend about choice properties well my answer is everything highly fantastic from.start.to finish selling my house in 5 weeks wow amazing staff kept me.fully.informed.everyday arranged a solicitor which was also fantastic nothing was ever.to much.trouble they all went above and beyond I would recommend to everyone selling or buying don't look any further than choice because as.it says in the name you have definitely made the right choice

Mandy · 11 October 2022 · Choices London

5/5

Google

Happy with the services provided by Sam Nurse.

Mihaela · 30 September 2022 · Choices Redhill

Agent replied · 26 August 2023

Thank you for your review

5/5

Google

Rating only, no written review.

Kimberly · 15 September 2022 · Choices Redhill

Agent replied

Thank you for your review

5/5

Google

Rating only, no written review.

JP · 15 September 2022 · Choices Redhill

Agent replied

Thank you for your review

1/5

Google

Rating only, no written review.

Goutam · 15 September 2022 · Choices Redhill

Agent replied

I know you are disappointed because of the landlords claims on your deposit but we have to follow the regulations for the Tenancy deposit scheme and our hands are tied in dealing with this in any other way. I hope we will come to a satisfactory conclusion for you shortly. Kind regards, Karen Gunner, Customer Services Manager

4/5

Google

Rating only, no written review.

Taivo · 15 September 2022 · Choices Redhill

5/5

Google

Mr. Sam Nourse responsed good.

Hong · 15 September 2022 · Choices Redhill

5/5

Google

Happy with the services provided by Sam Nurse.

Mihaela · 15 September 2022 · Choices Redhill

Agent replied

Thank you for your review

5/5

Google

I really appreciate the help and understanding especially from Dan Evans. Thank you (*☻-☻*)

Reni · 15 September 2022 · Choices Redhill

Agent replied

Thank you for this great feedback.

5/5

Google

What a great asset Vicky Hall is to your company very helpful in dealing with our tenants

Robert · 15 September 2022 · Choices Redhill

Agent replied

Thanks Robert, that’s lovely feedback

5/5

Google

Very efficient service from Charlotte Evans in the Brighton Office. Kept me up to date with repairs required and organised contractures to do work promptly.

Judy · 15 September 2022 · Choices Redhill

Agent replied

Thank you for the great feedback. Kind regards, Karen Gunner, Customer Services Manager

5/5

Google

Sam Nourse has been most helpful. Always available, always friendly and willing to go the extra mile ... with good advice to boot! Thank you Sam!

Tom · 15 September 2022 · Choices Redhill

Agent replied

Thank you for your review, Sam is knowledgable and always keen to assist. Kind regards, Karen Gunner

5/5

Google

the staff I no all of them and mark bless him are the best local shop around reference house flats and always more than polite and very helpful and advice you as best as possible mark has been a rock to me and I can't thank him enough God bless Paul millwall

Paul · 15 September 2022 · Choices Redhill

4/5

Google

Thanks to Emy for her outstanding way to resolve the gas inspection missed appointment. We had our misunderstanding before but am glad she was able to find a perfect way to deal with the current situation. Thanks once again.

Tonia · 15 September 2022 · Choices Redhill

Agent replied

I m sorry if you have been disappointed with any service received, one months notice should always be given if the landlord wants to increase the rent and I will look into this for you, of course if there is an error this will be dealt with. Kind regards, Karen Gunner, Customer Services Manager

1/5

Google

Thiefs in coperate with landlords

Renato · 12 September 2022 · Choices Caterham

Agent replied

Sorry to read your review, I see that this may be regarding some cleaning at the end of your tenancy which you agreed with and paid for in advance of the works being completed. Please do contact me if there is anything I can assist you with on karengunner@choices.co.uk. Kind regards, Karen Gunner, Customer Services Manager

5/5

Google

Having rented in London for 5+ years, Will has by far been the best agent I've worked with! Always positive, communicative and consistent, it's been a pleasure - and thanks to Lucy for all the admin!

Tammy · 12 September 2022 · Choices Caterham

Agent replied

Thanks Tammy. We hope you are enjoying your new home :-)

5/5

Google

I want to thank Rowland from the Choices Crawley office for helping me get my room for rent in Worth in Crawley. Rowland was very helpful.PositiveResponsiveness, Quality, Professionalism

Canute · 28 August 2022 · Choices Crawley

5/5

Google

Agents very professional Everything sorted within the time range and move was very easy Used choices a few times and properties very well maintained and clean on move in Would have no hesitation using again Roland and Greg exceeded all expectationsPositiveResponsiveness, Professionalism, Value

Matthew · 28 August 2022 · Choices Crawley

5/5

Google

I’ve just sold my property through the South Croydon branch. Top class service from Dan Skegg, Dan Norris & Gabriella. I don’t live in the area and left the keys with Choices and they took time to let in trades people to sort various issues. Always polite and responsive. Highly recommended

Divyesh · 28 August 2022 · Choices Caterham

Agent replied

Hi Divyesh, it was a pleasure helping you through the sale and thank you for the great feedback!

5/5

Google

Excellent service. Rosie Thompson was very polite & promptly responds to queries and sorts things out very efficiently and quickly.

Nadarajah · 26 August 2022 · Choices Redhill

Agent replied

Thank you for your positive review, Rosie is a trainee portfolio manager and therefore great to see she is making an impression. Kind regards, Karen Gunner, Customer Services Manager.

5/5

Google

Dan and the sales team were great, communication was good and they were really helpful. I have used Choices for tne sale of 2 properties now and couldnt fault them. Would definitely recommend and use againPositiveResponsiveness, Quality, Professionalism, Value

Wendy · 25 August 2022 · Choices Caterham

Agent replied

Hi Wendy, Thank you for the five star review, we were pleased to assist you!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Choices

Which Choices office has the most reviews?

Redhill has the most, with 747 reviews rated 4.4 out of 5, followed by Caterham with 314.

Where are the Choices offices?

The six Choices offices, by town:

  • Caterham: 38 Croydon Road, Caterham, Surrey, CR3 6QB
  • Crawley: 5-7 Broadwalk, Crawley, West Sussex, RH10 1HJ
  • Horley: 28a Victoria Road, Horley, Surrey, RH6 7PZ
  • London: 2 Devonshire Square, London, EC2M 4UJ
  • Redhill: 99 Brighton Road, Redhill, Surrey, RH1 6PS
  • South Croydon: 41-43 Brighton Road, South Croydon, Surrey, CR2 6EB
Has Choices won any awards?

Yes. In The Trusted Agent 2026 awards: Choices, Redhill won Trusted Agent.

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