5/5
A really great experience as a first time buyer!
Agent replied
Thanks Poppy, we are glad to hear it, all the best!

Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,162 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,162 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
1,900
Reviews on Trustpilot
All 6 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Charters is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in seven years, the group and its branches: 2025, 2024, 2022, 2021, 2019, 2018, 2017.
2024 1 Gold, 3 Bronze and 1 Highly Commended The Negotiator Awards 2024 winners
2023 1 Highly Commended The Negotiator Awards 2023 winners
2022 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 1 Silver The Negotiator Awards 2021 winners
2019 1 Gold The Negotiator Awards 2019 winners
2018 2 Gold and 1 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
Showing 1,287 reviews on Google only. Show every review
5/5
A really great experience as a first time buyer!
Thanks Poppy, we are glad to hear it, all the best!
5/5
Too often people are quick to complain but sadly not so quick to applaud. I would like to applaud Nony of Charters, Winchester. She has proven so reliable and proactive! Honestly can't think of an Estate Agent that I would rather have representing me and my home. Having sold and bought through her in the past, Nony is on the case again as I type. Thank you for being a star!
Dear Graham, thank you so much for your review and all too true. We will ensure that Nony is aware of your comments, thank you once again.
5/5
An excellent service from valuing my home through to after sales care. It's refreshing to have an agent looking after your sale with as much enthusiasm from the start through to after completion.
Justin, thank you very much for your review, we appreciate all feedback. Many thanks
5/5
Charters really helped me to find the exact property I was looking for and they got everything sorted and tied up very quickly - which was exactly what I needed as I had absolutely no time ! many thanks for all the efforts Paul C
Dear Paul, thank you for your review in relation to our Winchester branch. It is much appreciated.
5/5
Having been in the property business for many decades I believe that I am sufficiently experienced to understand the essential aspects of an estate agent both from the perspective of purchaser and seller and that of landlord and tenant. Having dealt with Charters for many years longstanding, I would therefore, confirm, that my confidence in Charters is absolute such that they would always be my first choice to the extent that this would exclude all others. The rationale of the aforegoing statement, is because in my opinion, there is no other estate agent that is likely to provide the exceptionally high level of absolute commitment to both landlord and tenant as that provided by the staff at Charters. I am able to state, and indeed pleased to do so, that the all important aspect of "First Impression" of any member of Charters staff, is not only exemplary, but remains at this inordinately high level throughout the relationship, such that a sincere bond of complete confidence and absolute trust is born, in the certain knowledge everyone is working in concert toward the ultimate satisfaction of buyer and seller or/and landlord and tenant.
Dear Mr Pyper, thank you for giving us your comments regarding Charters in a Google Review. This is much appreciated and we take all feedback seriously. Once again, many thanks for your time.
5/5
Our house purchase was a very rocky road with the chain collapsing 3 times. Nony was assigned to our somewhat special case and was instrumental in ensuring everything went as smoothly as possible the fourth time round. She has a vast amount of experience and knows the industry inside out. She’s proactive and knows how to keep everyone happy. Thanks Nony for all your help - we’re loving our new home!
Dear Danielle, thank you for your review. It sounds like it was stressful at times but we are delighted that you are settled in your new home. With Nony, like all our staff, you were in very safe hands. We wish you all the very best for the future.
5/5
Excellent service. Not haughty or condescending, like some Winchester Estate Agents. You know that annoying thing when you say how much you can spend and where you want to live, and an estate agent tries to sell you something for twice the price miles away? Charters don't do that. We gave them our specs and they found us what we wanted.
Dear Justin, thank you very much for taking the time to write a review on the service you received from Winchester office. We take all feedback seriously, so thank you.
5/5
Nony and her team at Charters Winchester have always provided a very efficient and supportive service. Highly recommended. Would most certainly purchase through them again.
5/5
We love excellent and speedy service from charters. We love Nony who has helped us in our searches and staff like her make a true difference!! Thank you
4/5
I have a really positive opinion on Charters agency office in Winchester and especially Jon Baud, which carefully matching our requirements with the properties available on market. The only reason I did not give 5 stars is that single viewing which the agent was late to show me the property. It only happened once so maybe I am a bit hard on my review. They are always flawless to be honest, but there is always room for improvement, even for the good ones.
Thank you for taking the time to review the service you received from our Winchester office, and why you chose 4* - we appreciate all feedback and take it seriously, so many thanks.
5/5
We have been searching for a property in Winchester for over 6 months now, and have met with 6 or 7 estate agents over this time. We have been so impressed with Mike Maher we thought it would be nice if he got some recognition for his hard work. He is the only estate agent that has been in regular communication, always good at responding to our queries, punctual and just had a nice way about him. We have now found a property which unfortunately was marketed with someone else, but we will certainly be recommending Mike to anyone looking to sell.
Dear Jodie, thank you for a lovely review, in particular for Mike. We will make sure he receives this feedback. It is not the first time we have been told we're an agent who stays in touch, this is the only way to find that perfect home/buyer/tenant for our customers. All the very best for the future.
5/5
We've had excellent service. Ash was extremely helpful, really listened to our unique requirements and made arrangements for viewings promptly and efficiently. Since finding the property we wanted we've had excellent follow up service too!
Dear Kelly, thank you very much for taking the time to write a review on the service you received from Winchester office. We take all feedback seriously, so thank you.
5/5
Although he wasn't able to locate our dream property, Ash was a professional, courteous and friendly member of Charters staff. He went out of his way to assist, and we would recommend him and Charters to anyone searching for a house in the area.
Dear David, thank you for your feedback relating to your house search with Charters. We wish you all the very best.
5/5
Fantastic from start to finish. We were looking for a tennant and they were able to find someone very quickly. Extremely helpful at every step of the lettings process.
Hi Tom, thank you for taking the time to write a review on your experience as a landlord with Charters.
5/5
I've been on both sides of the fence where estate agents are concerned, having managed two independent branches in the past. But rarely have I ever found a company whose team uniformly live up to my expectations as a customer. But from the very first day I walked into Charters' Winchester office last year (2018) I was impressed. And although the specific studio I was hoping to rent had already been taken, I recently put my name down in the hope that I would be given first refusal whenever it became available again... I viewed it this week with Kathryn who was kind enough to give me a call straight away and get me in within 24 hours! Sadly, after doing the sums both financially and logistically, a move there wouldn't prove viable for me this time round. But, rest assured I shall be knocking on Charters' door and or making them my first call, whenever I'm ready to step back onto the property market that's for sure. Well done guys, it's fantastic to meet a team who actually mean what they say and stand by it - a rare commodity in this day and age...
Rachel, thank you for such a detailed and positive review. This has been passed to the Winchester team. We look forward to helping you in the near(!) future. All the best.
5/5
Although our new home was not sourced by Charters (due to location constraints largely at our end), Alex was a professional, personable and friendly member of staff at Charters Winchester branch. He has been super patient in dealing with us and our requirements and always went out of his way to help us. We really appreciated his enthusiastic and professional persona during the last few weeks of house-hunting and many of the properties that Alex searched for us were so close to being what we wanted. Unfortunately we weren't flexible due to our tight location requirements. Anyway, Heartfelt thanks! Ashwin Potdar
Dear Ashwin, thank you for taking the time to review your experience with Charters. All feedback is taken seriously, thank you!
5/5
Charters in Winchester really helped us in a sometimes stressful journey of finding our house. They sold our house quickly and then were very pro active in sending us through homes to consider and then view. We dealt with Jon Baud. He was really understanding and pro active. Sending us properties as soon as they can on the market. We saw many houses on with Charters and finally found our new home.
Dear Louise, thank you for taking the time to write a review about how the Winchester office helped you find your new home, in particular Jon. We are delighted that you benefited from our professional and proactive approach. We hope that you are enjoying your new home!
5/5
We were extremely impressed with the service we received from Charters Winchester, and in in particular Jon Baud. He was friendly and enthusiastic, yet professional throughout, and he very quickly understood our requirements. Jon's enthusiasm never waned and we really felt he wanted to find a property that was right for us, rather than just achieving a sale. It seemed to us that Charters had a good portfolio of properties in the area, and were quicker to alert us to new listings, before they were generally available on the web. We appreciated the efficient approach of Charters as a company.
Lewis, thank you for taking the time to write a review on the service you received, in particular from Jon. We take all feedback seriously and will make sure that Jon is aware of your kind comments.
5/5
A stressful sale was made bearable and successfully completed thanks especially to the Sales Director, Nony Kerr-Smiley. Mrs Kerr-Smiley did her utmost to guide our buyer through myriad of issues with professionalism, calm, positivity and speed. Without her, I very much doubt we would have had the patience to carry on with this transaction, but thankfully we trusted her experience and persevered to reach a very satisfactory outcome in the end.
Thank you so much for your Google Review regarding your contact with Nony in our Winchester branch. We will make sure that your feedback is passed to her and thank you once again for taking the time to evaluate your experience.
5/5
Communications and contact with all at Charters has been friendly, efficient and professional. Unlike many other estate agents, all the agents seem to actually listen to you!
Lisa, thank you for taking the time to review Charters service.
5/5
Ash Mehta was a great and friendly agent at the Winchester Branch who ended up sending me to the development where we eventually reserved our next home. Ash was knowledgeable on the local area and a massive help in finding the right property for us. Would recommend!
Dear Lloyd, thank you for your review in relation to Charters Winchester, and in particular, Ash. We are delighted that you had a positive experience.
5/5
I have recently bought my first property through Charters in Winchester, and mine has been a very positive experience. I have found them to have a thorough, professional and friendly attitude. In particular, the accessibility and help of Jon Baud (Sales Manager) and Julie Reddin (Mortgage Advisor at Trinity Rose) have allowed me to find a property and mortgage I am extremely happy with. I wouldn't hesitate to use Charters again. Thanks!
Hi Robert, thank you for taking the time to review the service received via our Winchester branch and Trinity Rose. This feedback will be passed on to Jon and Julie. All the very best for the future.
5/5
Although our new home was not sourced by Charters, Jon always went out of his way to help us. His cheery and professional disposition throughout this six month journey was much appreciated and many of the properties were oh so close to being what we wanted. Heartfelt thanks! Lucy Wolfe
Hi Lucy, thank you for taking the time to review your experience with Charters Winchester and in particular, Jon Baud. Many thanks
5/5
Charters in Winchester was amazing! To me, a brand new person in the UK, having the experience of searching for a house with Charters and Adam couldn't have been better. Since the beginning, Adam was super helpful, explaining to me everything, and even after maintaining contact for what I needed. Thank you so much !!
Ines, thank you so much for your review, we are so pleased you felt looked after by Charters Winchester, and in particular Adam. All the best.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Winchester has the most, with 2,886 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. The group won 16 Negotiator Awards in seven years, most recently Silver for Regional Agency of the Year, South East and Bronze for Website of the Year in 2025.