Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,162 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,162 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
1,900
Reviews on Trustpilot
All 6 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Charters is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in seven years, the group and its branches: 2025, 2024, 2022, 2021, 2019, 2018, 2017.
2024 1 Gold, 3 Bronze and 1 Highly Commended The Negotiator Awards 2024 winners
2023 1 Highly Commended The Negotiator Awards 2023 winners
2022 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 1 Silver The Negotiator Awards 2021 winners
2019 1 Gold The Negotiator Awards 2019 winners
2018 2 Gold and 1 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
Charters is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2026, 2020.
2020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Showing 1,287 reviews on Google only. Show every review
5/5
GoogleHaving never sold a house before the thought was quite daunting and after speaking with three local agents, Charters not only stood out from the crowd but were professional, friendly, informative and extremely helpful. They went the extra mile to get the sale across the finish line and should the time come again, I will definitely be using Charters. Thanks to the team once more for all your efforts, an experience to remember and not to dwell on!
5/5
GoogleFantastic service from the agents who helped us to find a property
Thank you for your review regarding Charters.
5/5
GoogleWe bought a house through Charters and from the initial viewing through to the completion they couldn't have been more customer focused. We needed to view the property multiple times, they arranged this with the owner and obliged each and every time. They supported us through the negotiations, and provided us with access to useful services during the move, such as an excellent removal company. They are professional, accessible and supportive. It is a stressful process and they helped by accommodating all our requirements. I wouldn't hesitate to use them again or recommend them to friends and colleagues.
WOW - great testimonial from a buyer's perspective. Thank you Rebecca for sharing your experience - we hope to see you again soon :) 5STARS much appreciated - thanks
5/5
GoogleWe have recently sold a piece of land with Charters and after meeting many potential buyers introduced by Brett Coleman and his team, we chose a small developer whom we feel comfortable with and who could complete the sale promptly. We found Charters very professional, providing us an excellent service. We would certainly use their services again and would not hesitate to highly recommend them.
Hello and thank you Carol. Lovely to receive your glowing testimonial of Brett and our Land team. It is often difficult to manage the emotions vs. financial aspects involved with Land transactions but we are delighted that you (our client) are entirely happy with the services provided.
5/5
GoogleI'm a big Charters fan. I highly recommend for their friendliness, professionalism, and determination to find me a property that fits my (impossible!) needs. Their handy mortgage advisor has been really useful too. Definitely top of their game. Mark
Thank you Mark for this glowing company testimonial. It is so important in business to have 'fans' these days and we are delighted that Charters have demonstrated the difference. Many thanks.
1/5
GoogleMy rented house has unstable hot water supply to the shower but the landlord did not reply for 5days and charters estate agent did not do anything.
Dear Rebecca We are very sorry to learn that you are unhappy with the service received from Charters Lettings. I can see on our system that you had a great pre tenancy experience with us with lots of support and advice from our negotiator and pre tenancy team. I am disappointed to learn that you have since lost that positive impression of us. Its a shame that you did not make us aware directly about your dissatisfaction regarding the repair to your shower as Cheryl your property manager was unaware that you were unhappy. As soon as you informed her of the problem she offered advice and then arranged for someone to attend and has since been liaising with both your landlord and the contractors but we appreciate that it must be frustrating for you having a variable temperature in your shower. I hope that moving forward you can enjoy living in your new home and that you can regain your trust in the service delivered by Charters lettings.
5/5
GoogleGot to say a huge thanks to Charters for sticking with my chain which seemed to drag on forever. I never had to chase, I was always kept up to date and they were always helpful when others, such as solicitors, were non-existent. Thanks to all involved
Thank you for your review regarding Charters. We are very pleased that everything went to plan, all the very best. Thank you
5/5
GooglePositive experience with the team here throughout -including the financial services option for my daughters mortgage app. Thanks for all the help and wouldn’t hesitate recommending them to others. On the ball!
4/5
GoogleWould recommend and very professional team .
Thank you for taking the time to review your experience with us. We take all feedback seriously. Many thanks
5/5
GoogleLiz Paul's was quite excellent in both our search for a property - she became a friend- and also in advising us on the sale of Donnington Court. Jo Goddard chased solicitors and buyers assiduously on our behalf over four months on a threefold chain which proved to be most complex at the bottom of the chain.
5/5
GoogleI would recommend Charters to anyone looking to buy or sell locally. They are an extremely professional business who get results. I would particularly single out the efforts of Nony Kerr Smiley who was committed to our sale from start to finish and went above and beyond.
5/5
GoogleWonderful! I dealt with them on a day to day basis and they always follwed up and reported back when they said they would. I’ve experienced the moving process for a fair few years and they made it seamless!!! From viewings to exchange and completion.
4/5
GoogleLovely place, good staff
Thank you Max.
5/5
GoogleSold our house with Charters. Got weekly update calls and if we ever asked a question by email between these calls we got an answer same day. Nony and Jo were both particularly helpful during the long process. One comment: The guy that did the valuation said he would deal with us throughout the entire sale process, updating us each week - we never saw or heard from him again! His replacements weren't an issue (in the slightest), but if it's not going to happen, don't promise it.
Dear Andrew, thank you for your feedback. We are delighted that you were happy with the overall helpfulness of our service. Similarly, your comments regarding over promising have been taken on board and fed back to the team. Thank you for your honesty here.
5/5
GoogleI had a flyer through the door about selling my home and I made the free valuation call out of curiosity. Steve visited and valued it, he said he had buyers who'd be interested. I started to look, found something better suited and central and before I knew it Charters had found a buyer for mine and the rests history! I put my trust in them and it paid off!
Dear Mr Spinner, thank you for your review regarding your Charters experience. We are glad to be of assistance. Thank you.
5/5
GoogleExcellent service, very strong "can do" team
5/5
GoogleThe Winchester branch dealt with my son's move, among others, and they were pro active and the communication was great all round.
Dear Mike, thank you very much for taking the time to write a review on the service you received from Winchester office. We take all feedback seriously, so thank you.
5/5
GoogleGary, Adam and Tasha have been so helpful, organised and understanding throughout the process of moving house. Cant thank them enough for their services.
Thank you very much for taking the time to review the service you received from us. All the very best for the future.
5/5
GoogleImmediately after my first visit Mike at Charters understood what I wanted and soon after that I got my dream house
5/5
GoogleSuperb experience as usual, having used them previously. Nony is a star.
5/5
GoogleAs always Charters Winchester (Nony) has been there every step of the way to help find our ideal home. They always give us the heads up of any new properties so I don’t have to sit watching RightMove every moment of the day...
5/5
GoogleThanks to Noni for her boundless enthusiasm and lateral thinking in helping me with my property search in Winchester.
Thank you for your review regarding Nony, we are delighted that we have been helpful during this process and wish you luck with your search.
5/5
GoogleGreat experience buying my first home with Charters and working with Jon Baud.
Dear Sam, thank you for the review, much appreciated.
5/5
GoogleWe have purchased houses via Charters twice now, and both experiences have been excellent - clear communication from start to finish.
Dear Joanna, thanks for the review regarding your experience with Charters on two occasions. We look forward to the third! All the very best.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Winchester has the most, with 2,886 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.
