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Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

4.9

★★★★★ Excellent

4,169 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,169 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,304

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

Trustpilot logo

1,907

Reviews on Trustpilot

All 6 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,287 reviews on Google only. Show every review

5/5

Google

Rating only, no written review.

Klaudia · 11 February 2020 · Charters Alton

Agent replied

Thanks for the five-star rating. We really appreciate it.

5/5

Google

Rating only, no written review.

Amandeep · 9 February 2020 · Charters Winchester

Agent replied

Thank you!

5/5

Google

Good people who really listen when you're looking for a flat. Vikki was very easy to work with.

Bob · 8 February 2020 · Charters Winchester

Agent replied

Dear Bob, thank you very much for taking the time to review the service you received and we will pass this on to her now.

5/5

Google

Probably the best estate agent in the world!

Shaz · 25 January 2020 · Charters Farnham

Agent replied

Thanks Shaz!

5/5

Google

Henry Griffin and his colleague Matt have both been fantastic in providing us with knowledgeable advice on our own property and also a future property of interest. I would have absolutely no hesitation in recommending Charters Farnham as they have been thorough, professional and extremely helpful throughout the process that we have been through with them. As a leading estate agent within Farnham and with the added benefit of additional branches in neighbouring towns, Charters is the 'go to' estate agent in our opinion and we have now used them on 3 different occasions. Each experience has been superb and as seamless as possible.

Barnaby · 25 January 2020 · Charters Farnham

Agent replied

Barnaby, thank you for taking the time to review the service you received. This has been fed back to both Henry and Matt.

5/5

Google

Charters have been absolutely amazing from the word go. When we invited Henry round to look at our property, when we were looking for an estate agent to relist our cottage, we were blown away by his passion! Having had three estate agents from Farnham to look at our property it was Henry we chose because of this. We have received nothing but professionalism from both Henry and his team. The photographs they took of our property are incredible! We were listed online for less than 24 hours and already have a viewing. That speaks volumes! We are very excited about our journey with Charters and are confident we chose the best estate agents to go with!

Carolyn · 25 January 2020 · Charters Farnham

Agent replied

Carolyn, thank you for your review. It is much appreciated and has been passed on to the team. Many thanks

5/5

Google

I am currently dealing with Sarah in the Alresford branch who is helping with my property search. I have spoken with a lot of agents in the area recently and Sarah has been head and shoulders above any other agent I have dealt with to date. She has fully understood what I am looking for and has been supportive, approachable and pro-active in helping me. I am really hoping to find my next home through Sarah :) Thank you for all your help.

Haley · 9 January 2020 · Charters Alresford

Agent replied

Haley thank you very much for taking the time to review the service you've had so far, in particular with Sarah. This feedback will passed on to Sarah.

5/5

Google

We instructed Charters to sell our property as they made a great impression when we were looking for our new home. Echoing some of the previous reviewers, the whole team was extremely professional, proactive and efficient whilst providing a friendly service. Matt was extremely accommodating arranging several viewings at short notice on the house we eventually bought, and Henry kept us updated at all times with the sale of our property which was agreed within a couple of weeks. The marketing, especially the photography really presented our house in the best possible light. During the sale and purchase, Stephen handled all the communication between buyers, sellers and solicitors, providing regular updates on the process. Nothing was too much trouble and we really felt that the whole process was extremely well managed. On the day of completion, Emily even came over in the evening with additional keys that the vendor had found for the windows which really was above and beyond what we would have expected. Additionally, I should mention that their in-house mortgage broker Mark was truly excellent in all regards, securing a mortgage with a great rate for us which saved us the hassle of dealing with the lenders directly.

Chris · 8 January 2020 · Charters Farnham

Agent replied

Chris, thank you for your review. This has been very useful feedback for the team and we appreciate your time here. Many thanks

5/5

Google

I would have to say, without doubt these guys are the best, most effective and efficient agents in Alton. Trust me we have tried a couple of the others and none were as proactive and determined as Charters in getting our property sold. They lined up 4 viewings for us immediately and we sold to the 3rd person that viewed. They are extremely knowledgeable, friendly and professional. I would 100% recommend them above any of the others. They really are a significant cut above the rest. They are a very approachable team and really do go above and beyond in terms of service. I really would not go anywhere else. Thank you to all at Charters.. excellent work folks!

Kelly · 15 December 2019 · Charters Alton

Agent replied

Thank you!

5/5

Google

We recently instructed Charters Farnham to sell our property and we were very impressed by the quality of service provided. We found them very professional, proactive and efficient. We had a number of viewings prior to our house having a full marketing launch and a number of offers were received. We accepted an offer on our house just over a week from launch, having previously been on the market with another agent for 6 months. Henry, Emily and Matthew are very friendly and helpful, they really understand buyers’ needs and are very good at communicating feedback and ensuring things move with pace. Henry responded to all enquiries very quickly and was always available to help, often out of hours. We would highly recommend Charters Farnham especially for being very proactive and super efficient, and for their professionalism and great communication throughout. Thank you, Henry, Matthew and Emily, it was great to work with such an energetic team who really make things happen!

Aneta · 26 November 2019 · Charters Farnham

Agent replied

Thank you for your reply!

4/5

Google

Rating only, no written review.

Natalie · 19 November 2019 · Charters Alresford

5/5

Google

Charters in Winchester demonstrated a fair balance of professionalism, personable communication and reliability towards any dealings we had with them. Our agent Lucy would always offer plenty of time to any of our questions, viewings or concerns we would raise; with regards to the house searching and buying process. Lucy made our experience so much easier with special attention, encouragement and a lot of patience! We thank her very much for this. Our negotiator Nony also advised and supported us through our conundrums. I would recommend Charters Winchester to anyone committing to this very complex process.

Louise · 19 November 2019 · Charters Winchester

Agent replied

Louise, thank you for taking the time to review the service you received, it is appreciated and your feedback was passed on to Lucy and Nony.

5/5

Google

We can not fault the service we received from Victoria Timson and her team. They were very professional. They kept us informed of everything that was happening. So far everything that was promised to us at the beginning of the sale has been carried out. We have other properties and if we decide to sale them at a later date we would definitely use charters.

Clive · 12 November 2019 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied

Thank you for your review!

5/5

Google

Charters have been amazing and helped myself and my partner buy our first house together. Mike listened to what we were looking for and found the property for us. We had support from start to finish, always getting updates from Jo. Everyone we met or spoke to along the way were so friendly and catered to our every need. Julie was incredible and worked hard to get us the mortgage we needed. She was around and on the end of her phone during all hours, which was really helpful due to my shift work. We really can't thank you all enough. myself and my partner now have the keys to our first house together. Thank you all very much!!

Louise · 11 November 2019 · Charters Winchester

Agent replied · 9 November 2024

Hi Lou, this is great feedback to receive, many thanks for taking the time to inform us.

5/5

Google

Rating only, no written review.

Klaudia · 11 November 2019 · Charters Alton

Agent replied · 9 November 2024

Thanks for the five-star rating. We really appreciate it.

5/5

Google

Rating only, no written review.

MISS · 10 November 2019 · Charters Winchester

Agent replied

Thank you for the five-star rating. We really appreciate your feedback.

5/5

Google

Sarah was a brilliant support in helping us find a property. She never wasted our time and knew exactly what we were looking for. Her response to emails as quick and she was really listened to what we were looking for.

Lucinda · 5 November 2019 · Charters Alresford

Agent replied

Thank you for the review Lucinda, this feedback has been passed on to Sarah in Alresford. Regards

4/5

Google

Rating only, no written review.

Messer · 29 October 2019 · Charters Winchester

5/5

Google

Superb experience as usual, having used them previously. Nony is a star.

Mark · 29 October 2019 · Charters Winchester

5/5

Google

Thanks to Noni for her boundless enthusiasm and lateral thinking in helping me with my property search in Winchester.

C · 29 October 2019 · Charters Winchester

Agent replied · 28 October 2023

Thank you for your review regarding Nony, we are delighted that we have been helpful during this process and wish you luck with your search.

5/5

Google

Thank you so much team Charters, the service is top drawer - friendly, efficient and highly effective! I can't recommend them highly enough.

Jonathan · 29 October 2019 · Charters Winchester

Agent replied

Dear Jonathan, thank you for taking the time to review your experience with Charters. All feedback is taken seriously. Many thanks for your input.

5/5

Google

Excellent service from start to finish. Mike Maher was very professional and patient. He was my main point of contact during the viewing stages. He was always on hand and worked around my schedule. Jo was excellent in her role and was always helpful, friendly, positive and professional. Overall I would highly recommend Charters Winchester.

Bryony · 29 October 2019 · Charters Winchester

Agent replied

Dear Bryony, this is great to hear and thank you for taking the time to give us feedback.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Charters is among The Negotiator Awards 2025 winners.

Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.

Negotiator Awards by year, 2017 to 2024

Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.

EA Masters

Charters is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2020, 2026.

EA Masters by year, 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,893 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.

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