5/5
Gary at Charters Winchester was very responsive, reasonable and helpful. I can't fault any aspect of the service. Recommend.
Agent replied
Thank you for this review, much appreciated.

Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,162 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,162 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
1,900
Reviews on Trustpilot
All 6 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Charters is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in seven years, the group and its branches: 2025, 2024, 2022, 2021, 2019, 2018, 2017.
2024 1 Gold, 3 Bronze and 1 Highly Commended The Negotiator Awards 2024 winners
2023 1 Highly Commended The Negotiator Awards 2023 winners
2022 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 1 Silver The Negotiator Awards 2021 winners
2019 1 Gold The Negotiator Awards 2019 winners
2018 2 Gold and 1 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
Charters is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2026, 2020.
2020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Showing 1,287 reviews on Google only. Show every review
5/5
Gary at Charters Winchester was very responsive, reasonable and helpful. I can't fault any aspect of the service. Recommend.
Thank you for this review, much appreciated.
5/5
I called Charters this morning to ask for advice on a probate property, and spoke to Robert. He could not have been more helpful, and his knowledge of the area in question, and the current housing market in general was impressive. I could not have found better advice and feel very fortunate that my first call was to Rob. Five stars. Thank you, you made a difficult time in our life that much easier.
Thank you for taking the time to write this review, it is much appreciated.
5/5
We are going through the process of letting our property which at this uncertain time is not the easiest task to ask an estate agent, however both Sam and Rob have been extremely helpful reassuring and extremely professional dealing with the matter in total accordance with the governments guidelines. We have total confidence in them and are most grateful for their guidance.
Thank you Helen!
5/5
Very nice and professional service!!
Many thanks for this review!
5/5
We found the ideal property and from the first telephone call have been dealt with a very professional, friendly service from Charters in Winchester. Constant contact has been great and we would highly recommend anyone wishing to buy/rent/sell a property to use Charters.
Jan, thank you for this review. It was passed on to the team - this feedback is great to hear.
3/5
Couldn't get to the information easily.
Obviously it's difficult to find the specifics of this review, but please contact me marketing@chartersestateagents.co.uk and we will be happy to understand what the issue was here, specifically. Many Thanks.
5/5
We couldn't be happier with the service we had from Laura and team and would recommend them in a heartbeat. After a combined 15 months on the market with two other Farnham agents and not a single offer, Charters came in and saved the day. Great photos, great write-up, and ads on RightMove and elsewhere that consistently got above average engagement (we know because we had personalised marketing stats shared with us regularly). Rather than just getting anyone and everyone sent round to bump up the viewing numbers, each and every prospective buyer was credible and had some genuine interest. Before long we had three serious offers. After a successful negotiation, supported by the team, we found out about Charters' ace up their sleeve: a dedicated 'sales progressor'. This meant that with what was a really, really challenging chain, we had a single person responsible for banging heads together and getting things over the line. Absolutely invaluable. We're now in the early days of working with them to let our property out, and are again getting the same great service. Downing Street seems to be where Farnham's serious estate agents put themselves, and having tried not one but three we can say with some level of confidence that Charters is your best bet.
Matthew, thank you so much for the detailed review. Laura and the team are delighted and very grateful. It is good to get such detail, we very much appreciate you taking the time to write this. Thanks again.
5/5
The service provided by Henry and Matt was excellent and very professional from first contact to completion of the sale of my property. I would certainly recommend them to anyone who intends selling or buying a property.
Phil, thanks for this review, it is great to hear that you would use our services in the future and this feedback has been passed to Matt and Henry.
2/5
Maintain the appearance or professionalism without executing as such. In initial meetings they over-estimated the value of my property to secure my custom but failed to secure close to it. Despite numerous issues with the service provided the worst was when I was met by someone, unaffiliated with the agents, who had been given the keys and allowed to enter my property unsupervised and without informing me. When I raised that I was unhappy I was told that I was being unreasonable by Charters. I would not use them again and would advise all friends as such also.
Adam, we cannot find any record of you on our system, for Farnham or any of our other offices. Can you please contact me directly, marketing@chartersestateagents.co.uk, so I can understand where this review has come from. In the meantime, it has been reported to Google as not relevant/inappropriate and we have asked them to take this review down. I look forward to hearing from you, Simon.
5/5
The team at Charters we’re so efficient at finding our new home. We took a long time in a very slow market to sell our house through another agent and lost out on a lot of nice properties. Edward never lost enthusiasm, pace or his sense of humour and eventually we sold and he was right on the mark to find us our brilliant new home. I can’t recommend the company and Edward enough. He should instantly be elevated to the rank of CEO and a salary increase to suit. Thank you so much for your help.
Carol, thank you for a wonderful review, Edward has been passed this. His job title and salary increase comments have been noted!
5/5
I would greatly recommend Charters to anyone who is looking to purchase a property in the Alton area. Our main dealings have been with Edward Kendall who is always so cheerful, helpful and thoroughly professional. He followed up any queries we had and kept us in the picture at all times. The whole Charters team are very supportive and we would also like to thank Jonathan for his continued support and interest in our purchase.
Sue, thank you. It is good to hear that you received a high level of service from Edward and the Alton team. Thank you for taking the time to review the service.
5/5
I can highly recommend Charters Winchester and in particular Michael Maher who could not have been more helpful! Mike always responded to my requests for assistance in a timely manner, he was reliable and nothing was too much trouble for him. I found him to be friendly and professional and I wouldn't hesitate to draw on his experience again!
Kim, thank you for your review of our Charters Winchester branch and also Michael Maher. This has been passed to the team, they will be delighted. Thank you.
5/5
Top Notch Service - Could not recommend the guys at Charters in Alton highly enough - the entire team are a pleasure to work with, particularly Hayley, Sarah, Jonathan and Jamie! They're always friendly, patient and full of life. Nothing is too much trouble and they make what can be a stressful process an exciting adventure!
Montana, thank you for your comments in relation to the Alton team. All of these are gratefully received.
5/5
Rating only, no written review.
Thank you Chris!
3/5
Couldn't get to the information easily.
Obviously it's difficult to find the specifics of this review, but please contact me marketing@chartersestateagents.co.uk and we will be happy to understand what the issue was here, specifically. Many Thanks.
5/5
Jasper at Romsey branch always works professionally and speedy response at any time . Will use them again.
Alexander, Jasper has been passed this fantastic review, in our Romsey office, and it is great news that you would use us in the future. Many thanks
5/5
Nony and the team at Charters are first class. Amazing brochure, stacks of good advice, a rush of visitors and great offers within days. :-). What else could you wish for?
Paul, this is great to hear, thank you for taking the time to review our service and Nony has been informed too! Many thanks.
5/5
Great service. Prompt, professional and trustworthy. Nony in particular was excellent to work with. Would highly recommend! Tom and Lettie
Tom and Lettie, thank you for the review, it is much appreciated. It is reassuring that you had such a positive experience, thank you once again!
5/5
We had a great experience with charters. They were helpful and knowledgeable. Emily particularly was very good with helping to answer all our questions. I would highly recommend.
Charlotte, thank you for the review, it is much appreciated. Emily will be delighted and it is great to have your endorsement too. Many thanks.
5/5
We used Charters to sell a property. They were extremely proactive, updating us immediately when they had viewings and coming back within 24 hours for feedback. They provided excellent pictures of the property, were enthusiastic and quickly got lots of interest in the property. They aided in a professional manner in the negotiation process and quickly found a buyer with an acceptable offer. The sale has not yet completed but so far the service to get this through to sale seems to be extremely efficient and professional as well. Thank you so far Charters for all of your help!!
Laura, thank you for taking the time to review your Charters experience, this will be fed back to Nony. Good luck with the rest of your property journey!
4/5
Charters have been very helpful during the process of looking for properties, they have been great during viewings and answers many of my questions via phone calls/emails to find extra information I was seeking. They were very understanding of my working hours too and we worked around them easily. Very friendly, supportive and understanding! Thank you!
Dear Jessica, thank you for your review. It is good to hear that you had a positive experience with our Winchester office and this review has been passed on to the team. Thank you.
5/5
I have been buying through Charters Estate Agents, and the process took a long time, because we were dealing with a development. BUT Charters were amazing. I really appreciated how they kept me up to date each week and kept me sane with knowing what was going on. This is the best experience I have had with an Estate Agent. I am selling through another Agent and it is terrible - ESPECIALLY when you have had such wonderful service through Charters. Thank you to Jo and the team for helping me.
Trudy, thank you so much for your detailed review of the service you received. This feedback is so important. All the very best.
5/5
I have found Edward Kendall to be a most dilligent and efficient professional whose time-keeping, flexibility and patience make him a thoroughly likeable and knowledegable indiviual. I would have not a moment's hesitation in recommending anyone to his service and those of his agency.
Ed, thank you for taking the time to review the service you received from Edward. That is wonderful to hear and it will be passed over to Edward. Many thanks
5/5
As a recent university graduate looking to start my professional career, I was in desperate need of a house that would be perfect for my adult life after university. Charters, specifically Kathryn Dyer, in Winchester offered a professional, efficient service that is very fitting for the city it is in. I went into a large portion of estate agents in Winchester looking for a place to rent but the bespoke service offered by charters was unprecedented and filled me with confidence. Now renting through Charters I’m positive that any issue I have will be able to be solved by their team and the relationship I’ve been able to build with members of staff, like Kathryn, means I can continue on my professional career with the peace of mind that my housing is in safe hands. Buying, selling or renting I would feel confident in saying Charters are the best estate agents in Winchester.
Hi Arch, thank you for the review and we hope to help you next time too! Enjoy Winchester.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Winchester has the most, with 2,886 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.