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Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

4.9

★★★★★ Excellent

4,162 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,162 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,304

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

Trustpilot logo

1,900

Reviews on Trustpilot

All 6 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Charters is among The Negotiator Awards 2025 winners.

Negotiator Awards winners in seven years, the group and its branches: 2025, 2024, 2022, 2021, 2019, 2018, 2017.

Negotiator Awards by year, 2024 to 2017

Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.

EA Masters

Charters is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2026, 2020.

EA Masters by year, 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Reviews on Google

Showing 1,287 reviews on Google only. Show every review

5/5

Google

Gary at Charters Winchester was very responsive, reasonable and helpful. I can't fault any aspect of the service. Recommend.

Andrew · 7 May 2020 · Charters Winchester

Agent replied

Thank you for this review, much appreciated.

5/5

Google

I called Charters this morning to ask for advice on a probate property, and spoke to Robert. He could not have been more helpful, and his knowledge of the area in question, and the current housing market in general was impressive. I could not have found better advice and feel very fortunate that my first call was to Rob. Five stars. Thank you, you made a difficult time in our life that much easier.

Mimusbird · 24 April 2020 · Charters Alresford

Agent replied

Thank you for taking the time to write this review, it is much appreciated.

5/5

Google

We are going through the process of letting our property which at this uncertain time is not the easiest task to ask an estate agent, however both Sam and Rob have been extremely helpful reassuring and extremely professional dealing with the matter in total accordance with the governments guidelines. We have total confidence in them and are most grateful for their guidance.

Helen · 24 April 2020 · Charters Winchester

Agent replied

Thank you Helen!

5/5

Google

Very nice and professional service!!

Szabolcs · 8 April 2020 · Charters Winchester

Agent replied

Many thanks for this review!

5/5

Google

We found the ideal property and from the first telephone call have been dealt with a very professional, friendly service from Charters in Winchester. Constant contact has been great and we would highly recommend anyone wishing to buy/rent/sell a property to use Charters.

Jan · 8 April 2020 · Charters Winchester

Agent replied

Jan, thank you for this review. It was passed on to the team - this feedback is great to hear.

3/5

Google

Couldn't get to the information easily.

Alison · 25 March 2020 · Charters Winchester

Agent replied · 24 March 2024

Obviously it's difficult to find the specifics of this review, but please contact me marketing@chartersestateagents.co.uk and we will be happy to understand what the issue was here, specifically. Many Thanks.

5/5

Google

We couldn't be happier with the service we had from Laura and team and would recommend them in a heartbeat. After a combined 15 months on the market with two other Farnham agents and not a single offer, Charters came in and saved the day. Great photos, great write-up, and ads on RightMove and elsewhere that consistently got above average engagement (we know because we had personalised marketing stats shared with us regularly). Rather than just getting anyone and everyone sent round to bump up the viewing numbers, each and every prospective buyer was credible and had some genuine interest. Before long we had three serious offers. After a successful negotiation, supported by the team, we found out about Charters' ace up their sleeve: a dedicated 'sales progressor'. This meant that with what was a really, really challenging chain, we had a single person responsible for banging heads together and getting things over the line. Absolutely invaluable. We're now in the early days of working with them to let our property out, and are again getting the same great service. Downing Street seems to be where Farnham's serious estate agents put themselves, and having tried not one but three we can say with some level of confidence that Charters is your best bet.

Matthew · 25 March 2020 · Charters Farnham

Agent replied

Matthew, thank you so much for the detailed review. Laura and the team are delighted and very grateful. It is good to get such detail, we very much appreciate you taking the time to write this. Thanks again.

5/5

Google

The service provided by Henry and Matt was excellent and very professional from first contact to completion of the sale of my property. I would certainly recommend them to anyone who intends selling or buying a property.

Phil · 25 March 2020 · Charters Farnham

Agent replied

Phil, thanks for this review, it is great to hear that you would use our services in the future and this feedback has been passed to Matt and Henry.

2/5

Google

Maintain the appearance or professionalism without executing as such. In initial meetings they over-estimated the value of my property to secure my custom but failed to secure close to it. Despite numerous issues with the service provided the worst was when I was met by someone, unaffiliated with the agents, who had been given the keys and allowed to enter my property unsupervised and without informing me. When I raised that I was unhappy I was told that I was being unreasonable by Charters. I would not use them again and would advise all friends as such also.

Adam · 25 March 2020 · Charters Farnham

Agent replied

Adam, we cannot find any record of you on our system, for Farnham or any of our other offices. Can you please contact me directly, marketing@chartersestateagents.co.uk, so I can understand where this review has come from. In the meantime, it has been reported to Google as not relevant/inappropriate and we have asked them to take this review down. I look forward to hearing from you, Simon.

5/5

Google

The team at Charters we’re so efficient at finding our new home. We took a long time in a very slow market to sell our house through another agent and lost out on a lot of nice properties. Edward never lost enthusiasm, pace or his sense of humour and eventually we sold and he was right on the mark to find us our brilliant new home. I can’t recommend the company and Edward enough. He should instantly be elevated to the rank of CEO and a salary increase to suit. Thank you so much for your help.

Carol · 25 March 2020 · Charters Alton

Agent replied

Carol, thank you for a wonderful review, Edward has been passed this. His job title and salary increase comments have been noted!

5/5

Google

I would greatly recommend Charters to anyone who is looking to purchase a property in the Alton area. Our main dealings have been with Edward Kendall who is always so cheerful, helpful and thoroughly professional. He followed up any queries we had and kept us in the picture at all times. The whole Charters team are very supportive and we would also like to thank Jonathan for his continued support and interest in our purchase.

Sue · 25 March 2020 · Charters Alton

Agent replied

Sue, thank you. It is good to hear that you received a high level of service from Edward and the Alton team. Thank you for taking the time to review the service.

5/5

Google

I can highly recommend Charters Winchester and in particular Michael Maher who could not have been more helpful! Mike always responded to my requests for assistance in a timely manner, he was reliable and nothing was too much trouble for him. I found him to be friendly and professional and I wouldn't hesitate to draw on his experience again!

K · 15 March 2020 · Charters Winchester

Agent replied

Kim, thank you for your review of our Charters Winchester branch and also Michael Maher. This has been passed to the team, they will be delighted. Thank you.

5/5

Google

Top Notch Service - Could not recommend the guys at Charters in Alton highly enough - the entire team are a pleasure to work with, particularly Hayley, Sarah, Jonathan and Jamie! They're always friendly, patient and full of life. Nothing is too much trouble and they make what can be a stressful process an exciting adventure!

M · 12 March 2020 · Charters Alton

Agent replied

Montana, thank you for your comments in relation to the Alton team. All of these are gratefully received.

5/5

Google

Rating only, no written review.

Chris · 9 March 2020 · Charters Winchester

Agent replied

Thank you Chris!

3/5

Google

Couldn't get to the information easily.

AA · 9 March 2020 · Charters Winchester

Agent replied

Obviously it's difficult to find the specifics of this review, but please contact me marketing@chartersestateagents.co.uk and we will be happy to understand what the issue was here, specifically. Many Thanks.

5/5

Google

Jasper at Romsey branch always works professionally and speedy response at any time . Will use them again.

Alexander · 9 March 2020 · Charters Winchester

Agent replied

Alexander, Jasper has been passed this fantastic review, in our Romsey office, and it is great news that you would use us in the future. Many thanks

5/5

Google

Nony and the team at Charters are first class. Amazing brochure, stacks of good advice, a rush of visitors and great offers within days. :-). What else could you wish for?

Paul · 9 March 2020 · Charters Winchester

Agent replied

Paul, this is great to hear, thank you for taking the time to review our service and Nony has been informed too! Many thanks.

5/5

Google

Great service. Prompt, professional and trustworthy. Nony in particular was excellent to work with. Would highly recommend! Tom and Lettie

Tom · 9 March 2020 · Charters Winchester

Agent replied

Tom and Lettie, thank you for the review, it is much appreciated. It is reassuring that you had such a positive experience, thank you once again!

5/5

Google

We had a great experience with charters. They were helpful and knowledgeable. Emily particularly was very good with helping to answer all our questions. I would highly recommend.

Charlotte · 24 February 2020 · Charters Farnham

Agent replied

Charlotte, thank you for the review, it is much appreciated. Emily will be delighted and it is great to have your endorsement too. Many thanks.

5/5

Google

We used Charters to sell a property. They were extremely proactive, updating us immediately when they had viewings and coming back within 24 hours for feedback. They provided excellent pictures of the property, were enthusiastic and quickly got lots of interest in the property. They aided in a professional manner in the negotiation process and quickly found a buyer with an acceptable offer. The sale has not yet completed but so far the service to get this through to sale seems to be extremely efficient and professional as well. Thank you so far Charters for all of your help!!

Laura · 24 February 2020 · Charters Winchester

Agent replied

Laura, thank you for taking the time to review your Charters experience, this will be fed back to Nony. Good luck with the rest of your property journey!

4/5

Google

Charters have been very helpful during the process of looking for properties, they have been great during viewings and answers many of my questions via phone calls/emails to find extra information I was seeking. They were very understanding of my working hours too and we worked around them easily. Very friendly, supportive and understanding! Thank you!

Jessica · 24 February 2020 · Charters Winchester

Agent replied

Dear Jessica, thank you for your review. It is good to hear that you had a positive experience with our Winchester office and this review has been passed on to the team. Thank you.

5/5

Google

I have been buying through Charters Estate Agents, and the process took a long time, because we were dealing with a development. BUT Charters were amazing. I really appreciated how they kept me up to date each week and kept me sane with knowing what was going on. This is the best experience I have had with an Estate Agent. I am selling through another Agent and it is terrible - ESPECIALLY when you have had such wonderful service through Charters. Thank you to Jo and the team for helping me.

Trudy · 24 February 2020 · Charters Winchester

Agent replied

Trudy, thank you so much for your detailed review of the service you received. This feedback is so important. All the very best.

5/5

Google

I have found Edward Kendall to be a most dilligent and efficient professional whose time-keeping, flexibility and patience make him a thoroughly likeable and knowledegable indiviual. I would have not a moment's hesitation in recommending anyone to his service and those of his agency.

Ed · 24 February 2020 · Charters Alton

Agent replied

Ed, thank you for taking the time to review the service you received from Edward. That is wonderful to hear and it will be passed over to Edward. Many thanks

5/5

Google

As a recent university graduate looking to start my professional career, I was in desperate need of a house that would be perfect for my adult life after university. Charters, specifically Kathryn Dyer, in Winchester offered a professional, efficient service that is very fitting for the city it is in. I went into a large portion of estate agents in Winchester looking for a place to rent but the bespoke service offered by charters was unprecedented and filled me with confidence. Now renting through Charters I’m positive that any issue I have will be able to be solved by their team and the relationship I’ve been able to build with members of staff, like Kathryn, means I can continue on my professional career with the peace of mind that my housing is in safe hands. Buying, selling or renting I would feel confident in saying Charters are the best estate agents in Winchester.

Archie · 21 February 2020 · Charters Winchester

Agent replied

Hi Arch, thank you for the review and we hope to help you next time too! Enjoy Winchester.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,886 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.

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