Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,164 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,164 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
1,902
Reviews on Trustpilot
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
Showing 1,287 reviews on Google only. Show every review
5/5
GoogleI have had the pleasure of working with Charters for many years and from the very beginning to now, their unfaltering professionalism has helped make otherwise stressful situations much more straightforward and hassle-free. Thank you!
Sarith, thank you for taking the time to review the service you have received. It is much appreciated.
5/5
GoogleRating only, no written review.
Thank you!
5/5
GoogleGreat service by Gary and his lettings team in Winchester. Very proactive, professional and fair with their approach. Would highly recommend! Chris @ Honest Property Ltd
Thank you for the review, this will be passed to the team. Thank you for taking the time to give feedback.
5/5
GoogleWe have just engaged with Charters Alresford and so far we can not fault their service 🙂 …
Ali, thank you for the review, this will be passed to Rebecca. Thank you for taking the time to give feedback.
5/5
GoogleWe viewed a property with Rebecca Pearson who was warm, friendly, professional and helpful. She was very enthusiastic about the property, giving us time to view the property properly and answering all our questions. A lovely experience. Thank you.
Thanks for the review Alison, much appreciated.
5/5
GoogleHenry and team were very helpful and nothing seemed too much trouble. I would highly recommend their service. Thank you Charters Farnham.
Thank you for the review, this is much appreciated.
5/5
GoogleLovely experience finding a property to rent via charters. Jess in particular was fantastic; really lovely and friendly, made the whole process very enjoyable!
Thank you for taking the time to review the service you received.
5/5
GoogleWe purchased a property with Charters and found all members of the branch to be a pleasure to work with. Henry Griffin was very helpful and proactive in helping us secure the sale, and in advising us. It was of importance to us to have …
Thank you Nicholas, your feedback is much appreciated.
5/5
GoogleCharters and Henry specifically, was recommended to us by friends who had successfully used their services. They were great. Good communcations, professional, thorough, tireless. The after sale service with Lisa meant everything was covered. Highly recommended and would use again.
4/5
GoogleGood service selling our property. Jonathan in helping to keep chasing the large chain above along, and Toby and Edward with their help in trying to find our next property to purchase.
Thank you Hayley! Much appreciated.
5/5
GoogleHighly recommend Christina and the broader Charters team in Winchester. Moving home during the pandemic is far from ideal, however Christina was attentive, thoughtful and considerate and has helped to make the process of finding a new place less daunting. After viewing a few properties, we were able to find the right place and at all times Charters were professional and balanced in their dealings with us. They were transparent and honest regarding prevailing market conditions and all viewings we attended were managed with high consideration for personal safety and compliance with current COVID guidelines. Can highly recommend Christina, Gary and the whole Charters team (we ended up meeting most of them!!). Professional, personable, knowledgeable and - most importantly, just plain nice.
5/5
GoogleCannot recommend Edward and the team at Charters Alton enough. Viewings doubled when we chose to sell with charters compared to previous agent. Nothing was ever too much trouble... very supportive team. Many thanks for making a stressful process much easier.
Georgie, this is great news, thank you for writing this review.
5/5
GoogleRating only, no written review.
Thanks!
5/5
GoogleWe purchased a house through Charters and found them at all times to be professional and accommodating. Their team who are dedicated to the purchase process, were superb at pulling all the threads together; ask for Lisa in that team!
Thanks to you both for the review!
5/5
GoogleMy contact at Charters Farnham was Henry Griffin. I gladly give him 5 ⭐️ He was responsive and professional and very helpful all the way through. My experience with Charter was absolutely positive.
Thank you for taking the time to review the service you received, it’s much appreciated.
5/5
GoogleWe could not thank the whole team at Charters enough .They kept us updated with regular communication making the whole buying process as easy as possible. Would highly recommend to anyone thinking of buying or selling
Thank you!
5/5
GoogleI have known Laura Parris for eight years now, and found her professional and friendly. During that time she has sold me a house, then helped me to sell that house a couple of years later, which all went very smoothly and efficiently. I would recommend her for her experience, knowledge and her ability to deal effectively with everyone involved in the buying/selling houses process.
Thank you Kris for taking the time to review the service you received from Laura, it’s much appreciated!
5/5
GoogleRecently rented through Charters, Amy was really pro active finding me a home and managed to get it all arranged before it even went to market. Great communication, quick referencing and super friendly service. Highly recommend!
Thanks Simon, much appreciated.
5/5
GoogleFrom my first interaction with Charters, I knew we would end up buying a house with them. I initially had 4 viewings with Matt, who was excellent at keeping me informed of new properties coming onto the market that were a good fit with my search criteria. It was Henry who eventually sold us our house. He was extremely professional, and also very personable and relatable, and had a no BS approach, which was refreshing. He was brilliant throughout the process, liaising on our behalf with the seller and responding helpfully and promptly.
Thanks for taking the time to review Charters Farnham, we’re delighted that you were happy!
5/5
GoogleWe have been nothing but impressed with the service provided by the Winchester branch of charter estate agents. Their timely communication and professionalism has been exceptional - particularly Christina and Gary.
Thanks for writing the review Jennifer, much appreciated.
1/5
GoogleRating only, no written review.
5/5
GoogleWe had a great experience with Charters who we used to sell our quirky, listed property. They were very professional and friendly (this is the first time we'd sold so were very helpful). They were communicative - feedback was quick and …
5/5
GoogleHighly recommend Charters Chandlers Ford Branch especially Jessica Crouch who supported us from start to finish in our search to buy a house. Jess provided an excellent service, listened to our requirements and always called us when new …
Thank you for this review, much appreciated!
5/5
GoogleWe had to find a 4 bedroom house to rent in Winchester very urgently and Christina Grigor was amazingly helpful. She found several suitable properties for us, arranged viewings and was able to complete the rental agreement for us on the property we selected very promptly. What a great service.
Thank you for taking the time to review the service you received, it’s much appreciated.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Charters is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in seven years, the group and its branches: 2025, 2024, 2022, 2021, 2019, 2018, 2017.
Negotiator Awards by year, 2024 to 20172024 1 Gold, 3 Bronze and 1 Highly Commended The Negotiator Awards 2024 winners
2023 1 Highly Commended The Negotiator Awards 2023 winners
2022 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 1 Silver The Negotiator Awards 2021 winners
2019 1 Gold The Negotiator Awards 2019 winners
2018 2 Gold and 1 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
Charters is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2026, 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Winchester has the most, with 2,888 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.
