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Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

4.9

★★★★★ Excellent

4,164 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,164 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,304

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

Trustpilot logo

1,902

Reviews on Trustpilot

All 6 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,287 reviews on Google only. Show every review

5/5

Google

I can't recommend Toby Beagley at Charters' Alton office enough. His attention to detail and good memory helped us find the house of our dreams. We had been looking in different areas to find the perfect place for our 'Forever Home' and he took the time and trouble to search for us, where other estate agents had left it for us to do all the work. We will be forever grateful to both Toby and the other staff at Charters as although we have only been at our new address for about a month, we already feel very much at home, and know that we will be very happy here.PositiveResponsiveness, Quality, Professionalism

Judith · 20 June 2021 · Charters Alton

Agent replied · 19 June 2024

Judith, thank you for the review - Toby and the team will be delighted.

5/5

Google

From my first meeting with the Edward of the Charters team in Alton I was impressed by his energy and enthusiasm towards the task in hand, he has a genuine passion to get the job done. This positivity and passion extends to the rest of the team involved in sales lead management, sales support, viewing supervision, offer management, buyer approval, negotiation and progress chasing - the whole team were first class with very clear focus on getting the best for the seller. I can 100% recommend the Charters team in Alton.PositiveResponsiveness, Quality, Professionalism, Value

Paul · 20 June 2021 · Charters Alton

5/5

Google

I employed Charters to sell my house as I had had such a great experience with them buying my house. From start to finish, Sarah to Alex to Gwen, I have had faultless service. They were proactive, enthusiastic, professional, tenacious and all the other adjectives I could put down for an overall amazing experience. I know I paid for it but thank you, especially the three people I have mentioned, for making the sale stress free and a very positive experience. Did I say you’re amazing at what you do.PositiveResponsiveness, Quality, Professionalism, Value

Samantha · 20 June 2021 · Charters Alton

Agent replied · 19 June 2024

Thank you Samantha! A great review and the team will be delighted! Many thanks.

5/5

Google

Sold our property through Charters Alton; from the moment we engage with Sarah we knew we had a safe pair of hands - she is quite brilliant. Despite the pandemic, the team made the sale seamless. Communication is always key and they did not disappoint us. Fantastic service from start to finish and highly professional. Thank you to Sarah who took charge and got us signed up with Charters, Toby in the sales team who took the viewers round, Stephen who progressed the sale and Jonathan who manages this wonderful team. A huge "THANK YOU" to you all. We are now searching for our forever home in Scotland and wishing we had a branch here too!PositiveResponsiveness, Quality, Professionalism, Value

Alexandra · 20 June 2021 · Charters Alton

Agent replied · 19 June 2024

Thank you for the review! It is much appreciated.

5/5

Google

Everyone at Charters was super helpful when me and my partner began our house buying journey as first time buyers. We were clueless and Edward was very friendly and informative, he made me feel at ease! He arranged a mortgage advice meeting with Rob (who has also been fantastic!), which helped us to understand our options, and arranged a wide range of house viewings so that we could get an idea of what we wanted. Upon finding our house, Edward has still been available to answer any questions and give us advice - he always replies quickly and has kept us up to date with the progress of our chain. I would highly recommend Charters - they are real, friendly and knowledgeable estate agents, easy to communicate with and always at the other end of the line to answer any questions.PositiveResponsiveness, Quality, Professionalism

Hope · 20 June 2021 · Charters Alton

5/5

Google

Rebecca and Robert have been very helpful so far. Rebecca took us for a second viewing and offered great advice and guidance.PositiveProfessionalism

Caroline · 20 June 2021 · Charters Alresford

Agent replied · 19 June 2024

Thank you Caroline ☺️

5/5

Google

Rob & his team are simply the best Estate Agents I've ever dealt with (and I've dealt with a few). I can't recommend them highly enough. Simple things like returning a call when they promise to/ turning up on time etc. They've been a pleasure to deal with from start to finish.PositiveResponsiveness, Quality, Professionalism, Value

Hedgeperson123 · 20 June 2021 · Charters Alresford

Agent replied · 19 June 2024

Thanks for this kind team review! Rob and the team will be very pleased ☺️

5/5

Google

We’ve been searching for a property for several months now and Charters was one Estate Agent I registered our details with. Gail Durbin has been regularly in contact with me either with prospective properties or just checking in to see how we’re doing with our search. Out of 10 or more agents I’ve registered with, Gail has been the only one who has proactively contacted us. We’ve really appreciated her consideration for our property needs and the willingness to contact us regularly.PositiveResponsiveness, Professionalism

Rebecca · 20 June 2021 · Charters Alresford

Agent replied · 19 June 2024

Rebecca, thank you for this review, much appreciated. It will be passed on to Gail!

5/5

Google

It is the second time we have used Charters as our estate agent and once again they made the whole buying experience very easy. Everyone in the office was very friendly and welcoming, and Rob - who was our main point of contact - was absolutely brilliant. He went above and beyond as always. Nothing was too much trouble, and he handled the whole process very professionally.PositiveResponsiveness, Quality, Professionalism, Value

Naked · 20 June 2021 · Charters Alresford

Agent replied · 19 June 2024

James, many thanks for the review, the team will be delighted. All the very best.

4/5

Google

Rating only, no written review.

Cindy · 13 June 2021 · Charters Winchester

5/5

Google

After deciding to rent my property I found all the staff at Winchester professional and helpful especially Kathryn .....who I swear lives in the office, she answered all my questions at all times of the day and after three people viewing it , I now have a tenant moving in soon.

Angela · 6 June 2021 · Charters Winchester

Agent replied

Thank you Angela! This is much appreciated and we have double checked to make sure she does go home after work!

5/5

Google

The service that we received from Charters, from valuation to exchange, was exemplary. The whole sales team (Alex, Edward, Sarah, Amy) were impressive, giving excellent customer service throughout. Stephen Henry (Sales Progressor) was simply outstanding. His manner, dedication, diligence, patience and entire approach was second to none. Alex Smith was also an incredible support and was fantastic throughout. We could not recommend Charters highly enough

Jody · 4 June 2021 · Charters Alton

Agent replied

Jody, thanks for taking the time to review our service, it is much appreciated.

5/5

Google

Christina, our Lettings negotiator, delivered fantastic customer service with a strong client-first mindset. She found solutions to unique challenges. Highly recommended . Thank You.

Elmien · 1 June 2021 · Charters Winchester

Agent replied

Thank you for taking the time to review your experience.

5/5

Google

I would like to highly recommend Tracey Docherty for her total professionalism, rapid response to any question asked, warmth and advice.

Carol · 31 May 2021 · Charters Winchester

Agent replied

Carol, this is wonderful to hear and Tracey will be delighted. Thank you.

5/5

Google

We are so thrilled to complete the sale of our house through Charters - Thank you to Lisa, Victoria and the team for making the process for us so much easier!

Ellie · 26 May 2021 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied

Thank you for the review, your feedback is much appreciated.

5/5

Google

I feel I am very well looked after and respected. Staff are friendly and helpful.

Laizhi · 25 May 2021 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied

Great to hear, thank you for this review.

5/5

Google

Our experience with Charters has been excellent. From the first call from Mike, the warm and welcoming connection we felt with Elle, the promptness and diligence of Victoria, Olivia, Jessica and Oliver, we couldn't speak more highly of the team for a professional and personal service. They succeeded in securing us a new home and selling our current one in less than two weeks. Highly recommend.

Christine · 25 May 2021 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied

Christine thank you for taking the time to write this review. It is good to hear!

5/5

Google

Rating only, no written review.

Peter · 18 May 2021 · Charters Farnham

5/5

Google

Charters are very easy to work with. Christina is a star and deserves a fat pay rise, she made the whole process very easy and enjoyable

Liam · 18 May 2021 · Charters Winchester

Agent replied

Thank you Liam, this review is much appreciated.

5/5

Google

Excellent service from all at Charters from initial enquiry with Mike, through all viewings, and then exceptional service from Sales Progressor Lisa. Couldn't have asked for more. A truly excellent team.

Jane · 11 May 2021 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 30 July 2023

Thank you Jane, this is much appreciated.

5/5

Google

Our experience with mortgage advisor, Robert Ferguson, of the Alton branch was fantastic. He is friendly, professional and efficient and made our first time buying an enjoyable process. Thank you so much Rob!

Ella · 9 May 2021 · Charters Alton

Agent replied

Thank you Ella!

5/5

Google

In the process of buying through Charters, and they have been excellent to date - knowledgeable responsive and patient. Elle has been absolutely brilliant. We have had various challenges in buying, but she really knows the area, and when she takes you round the properties she clearly knows her stuff - have bought and sold various houses over the years, but Elle has been by some distance the best agent I have worked with. Above all she is patient and shows a true interest and desire to make things work. Cannot speak highly enough of her.

Matt · 3 May 2021 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied

Thanks Matt, we appreciate you taking the time to review the service.

3/5

Google

Rating only, no written review.

Paul · 2 May 2021 · Charters Winchester

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Charters is among The Negotiator Awards 2025 winners.

Negotiator Awards winners in seven years, the group and its branches: 2025, 2024, 2022, 2021, 2019, 2018, 2017.

Negotiator Awards by year, 2024 to 2017

Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.

EA Masters

Charters is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2026, 2020.

EA Masters by year, 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,888 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.

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