Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,164 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,164 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
1,902
Reviews on Trustpilot
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
Showing 1,287 reviews on Google only. Show every review
5/5
GoogleWe worked with Henry at Charters and couldn't fault his professionalism, communication, positive attitude, clear dialogue and drive. He met our expectations and delivered Would thoroughly recommend Henry and Charters for an extremely professional, passionate and efficient service which was also competitively pricedPositiveResponsiveness, Quality, Professionalism, Value
Thanks for this great review!
5/5
GoogleDespite the fact we only wanted a house valuation for refinancing purposes Laura was more than happy to do so. She also looked over our plans for the house so we really appreciated some expert advice on that as well. Separately when we were house hunting in Farnham last year Emily was very helpful, professional and pro-active. We eventually found a house with another agent but she was one of the agents we never had to chase.PositiveResponsiveness, Quality, Professionalism
Thanks for the kind review. Much appreciated.
5/5
GoogleCharters have offered a fantastic service throughout a particularly tricky housing market in 2020. The whole team at Farnham, especially Jamie, Henry and Matt, have been very helpful and responsive from start to finish. I would recommend Charters for their professionalism, tenacity and knowledge of the local market.PositiveResponsiveness, Professionalism
5/5
GoogleWe have just bought our house through Charters and cannot recommend them highly enough. Henry was professional and attentive during the negotiation process and Lisa was a superstar at getting everything progressed thereafter, helping to problem solve and assist with legal queries. Overall the best experience I've had with an estate agent to date.PositiveResponsiveness, Professionalism
Thank you for the review, this will be passed to the team. Thank you for taking the time to give feedback.
5/5
GoogleWe bought our new home from Charters. From the start they were super responsive and professional. Jamie, Stephen and Henry and the whole team were always super fast to reply to any enquiries. They were very nice even when we were stressed out by the process and annoyed when things were a bit slow to move forward - which was in no way their problem, but they still supported us through it. Thank you for helping us get our dream home!!PositiveResponsiveness, Quality, Professionalism, Value
Sorry for the delay and many thanks for the review, the team will be delighted. All the very best.
5/5
GoogleCharters were recommended to me & I see why. Initial meeting was with Henry Griffin & he has been professional throughout & a pleasure to deal with, even with the difficulties presented by Covid. All the Charters staff I have had any dealings with were amiable & very helpful. Thank you for making this house sale as painless as possible, I would definitely recommend your services. Thank you all for an exemplary service.PositiveResponsiveness, Quality, Professionalism, Value
Sorry for the delay and many thanks for the review, the team will be delighted. All the very best.
5/5
GoogleWhilst our primary contact at Charters Estate Agents has been with Henry we found the entire team, including Jamie and Laura, presented a very impressive level of service. In particular, they all understood the importance of getting to know our property and it’s surrounding area prior to any viewings. They were very astute about handling objections in both an honest and unobtrusive manner and great at offering immediate feedback. Any house related issues and or queries were dealt with immediately, they were supportive, understanding and reassuring when necessary, and they also came across as being a genuinely enthusiastic team to work with - would highly recommend!PositiveResponsiveness, Professionalism
5/5
GoogleWe were more than delighted with the service provided by Charters Farnham, in particular, the services of Henry Griffin with our recent house move. Henry clearly knows his market, is a very personable, polite and professional gentleman and it was refreshing to deal with someone with Henry's working style. We had been mulling over whether to sell our house for some time and with Henry's guidance we were comfortable to take the next steps and are now moved in our new home! Henry's market valuation was 100% accurate. We are delighted to recommend Charters based on our experience.PositiveResponsiveness, Quality, Professionalism, Value
Alan, many thanks for the review, the team will be delighted. All the very best.
5/5
GoogleWe have just completed on our sale through Charters and were extremely happy with everything they did for us. They were unstinting in their efforts to market the property and quick to provide feedback and guidance without being pushy. We were impressed by Henry's personable manner, knowledge of the market and incredible work ethic.Matt was an excellent salesman and Lisa helped bring it all to fruition at the end with good humour and professionalism when things were getting stressful. I would highly recommend Charters to anyone wanting to sell their house or to buy - you will be in safe hands.PositiveProfessionalism
Thank you for the review, really good to hear this feedback Alison.
5/5
GoogleHave been dealt with so many agents before but Lewis is the most outstanding's one! After clarifying we want the property as BLT, he quickly thinks of different ideas to make this investment even more appealing even I haven't thought about it before. He is patient, attentive and professional. He can provide constructive solution for every question we asked. We really impressed on his service! Well done!
Thank you very much for taking the time to review the service you received. It is much appreciated.
4/5
GooglePrompt in their responses, friendly and good at listening to what you want.
Thank you very much for taking the time to review the service you received. It is much appreciated.
5/5
GoogleWe bought through Charters Farnham in the first half of '21. Despite it being an extremely busy period on the property market, Lisa was always contactable, professional and made a quite stressful process absolutely seamless. We couldn't recommend her (and Charters in general) more highly.
Andrea, thank you very much for your review, it will passed to Lisa.
5/5
GoogleExcellent communication and attentiveness to the needs of my move. Great service provided from both Edward and Robert.PositiveResponsiveness, Professionalism
Hi David, thank you for this, all feedback is important to us.
5/5
GoogleCharters have been very accommodating and professional the whole way through. Can’t fault them.PositiveResponsiveness, Professionalism
5/5
GoogleVery good service and very well dealt with by Edward. He was a credit to the profession and dealt with us in a very positive manner at all timesPositiveResponsiveness, Professionalism
5/5
GoogleComplete the purchase for a property by the support from Charters, which provide good service, especially for efficient responses with kind follow up . Highly recommendationPositiveResponsiveness, Quality, Professionalism, Value
Many thanks for the review, the team will be delighted. All the very best.
5/5
GoogleCannot recommend Toby & the team at Alton enough. Very professional, friendly and full of enthusiasm. We were kept up to date throughout the process. Thank you everyone.PositiveResponsiveness, Professionalism
Thank you Heather!
5/5
GoogleOne less stressful thing to worry about during our house move. Everyone at Charters was polite and eager to move things along as smooth as possible. Special thanks to Stephen at the Sales Progression Team who looked after us.PositiveProfessionalism
5/5
GoogleCan't tell you how proactive Amy was in sending us potential properties to view. She listened and knew exactly what properties we would be interested and in a different league compared to other Estate Agents we were dealing with in terms of sending us detail. We then dealt with Jonathon and again a truly professional service again. Very different to the stereo typical view I had of Estate Agents. Thank youPositiveResponsiveness, Professionalism
5/5
GoogleAfter 4 months of house searching trying to find our dream house and during that time each time a new house came on the market Toby Beagley was straight on the phone to make us aware of a new property, unlike other estate agents which you may hear from infrequently. He always remembered what properties we had seen and took on board our dislikes and made sure when eventually a new build came onto the market we were the first purchasers through the door. Can’t thank Toby enough, he is very enthusiastic and pro-active and couldn’t fault him.PositiveResponsiveness, Professionalism
Thank you Nicky!
5/5
GoogleCharters are supporting us with our house search and showed us a property over the weekend. A huge thank you to Lewis who was helpful, professional and informative but completely pressure-free in his approach. It made the viewing a very positive rather than stressful and pressured experience and we are looking forward to seeing further properties and hopefully finding our dream home!PositiveProfessionalism
Thank you for taking the time to review the service you received. All feedback is great to get, thank you.
5/5
GoogleThe team at Charters Alton helped us through a very challenging move process through lockdown. Understandably the pace of progressing a sale & conveyance has been largely different to more normal of times. Nonetheless Toby, Jonathan & team were on hand to provide support, give very regular feedback and follow up with all parties involved. Whilst stressful enough they helped to alleviate much of those challenges. Thank you again Toby & Team!PositiveQuality
Ray, this is much appreciated.
5/5
GoogleHave been dealing with Charters Alton to find a property and they have been fantastic. Great house viewing with Ed and he has since answered all of our questions to support the process. Johnathan has equally been brilliant. Would recommend!PositiveProfessionalism
Shakiara - thanks for taking the time to review your experience, it is much appreciated!
5/5
GoogleThe whole team at Charters have been amazing, they are all friendly and professional, they have helped us sell and purchase our next home so quickly, they listened to what we wanted and got the right people viewing our flat and showed us houses that were perfect for us. I would like to say everyone i have spoken to at charters has always doen the best to help us but an additional thank you to Edward, Jonathon and Sarah for always being available when we needed, cant fault them.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Lewis! The beauty of our Alton office is its team ethic and we are delighted you have had a happy experience.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Charters is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in seven years, the group and its branches: 2025, 2024, 2022, 2021, 2019, 2018, 2017.
Negotiator Awards by year, 2024 to 20172024 1 Gold, 3 Bronze and 1 Highly Commended The Negotiator Awards 2024 winners
2023 1 Highly Commended The Negotiator Awards 2023 winners
2022 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 1 Silver The Negotiator Awards 2021 winners
2019 1 Gold The Negotiator Awards 2019 winners
2018 2 Gold and 1 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
Charters is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2026, 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Winchester has the most, with 2,888 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.
