Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,169 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,169 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
1,907
Reviews on Trustpilot
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
Showing 1,287 reviews on Google only. Show every review
5/5
GoogleAfter being stuck in a stagnant chain for 5 weeks, we were looking for a chain free property which Sarah helped us find, arrange a viewing for and secure. Very responsive and great quality of service - couldn't be happier. Thanks Charters!PositiveResponsiveness, Quality, Professionalism
Thank you for the review!
5/5
GoogleI have dealt with Charters when searching for a property, and their service and professionalism has been remarkable. Always quick to reply with the information I required, quick to call me back or to arrange viewings. And that applies to all the members of the staff with whom I have been in touch. I definitely would use their services again.PositiveResponsiveness, Professionalism
4/5
GoogleCharters (and Eden) had some great properties on and understood what we were looking for. They kept us updated with the market and ensured we were (almost always) first through the door when something they thought we would like came on. And it worked! We've been in our new home for 4 days now and loving itPositiveResponsiveness, Professionalism
Great to hear Nikki and all the best for the future.
5/5
GoogleWhat you want from a good estate agent is tenacity and professionalism, I can't fault Charters in Winchester or either score. Selling a property inevitably brings with it anxiety and stress, delays and disappointments but hopefully success in the end. Charters helped guide us through the ups and downs of selling the property and always updated me regularly and, after many months, we finally have reached the finishing line.PositiveResponsiveness, Professionalism, Value
Sorry for the delay and many thanks for the review, the team will be delighted. All the very best.
5/5
GoogleI was looking to rent a flat and I am so glad that Charters (Winchester) was able to accommodate and help me. Kathryn (Lettings negotiator) has been brilliant at responding and has made the process easy and efficient within a short timeframe. I was so impressed with the service and would be sure to recommend charters to anyone who is looking to rent in the area.PositiveResponsiveness, Professionalism
Thanks Tara!
1/5
GoogleWe have had our property , a 1 bed apartment in a good location in Winchester for nearly 4 months . Only 1 viewing ,would not give a reason why the customer did not want to proceed . There has been a further 2 viewings booked but canceled - no reason given why . We were given a " glowing " report regarding Charters SELL properties - They said they would contact us weekly to review progress - nothing BEWARENegativeResponsiveness, Quality, Professionalism
Dear Mr Fridlington, I am sorry that you were unhappy with the service you received from Charters, I would like the opportunity to find out a little more from your perspective, would you email me at marketing@chartersestateagents.co.uk? I look forward to hearing from you.
5/5
GoogleCharters have been attentive, and throughly professional since day one of the purchasing process. We had several properties fall through, and they immediately found us suitable alternatives. Jo Goddard gave continuous updates throughout and was always happy to help, and Sarah Bicknell was also excellent to work with. A+ service, would certainly recommend.PositiveResponsiveness, Professionalism
5/5
GoogleThank you to Christina and Alexandra of Charters Winchester, they are both very responsive and super helpful throughout the whole process, from viewings to signing the contract and more. I genuinely had a good experience with them and I've dealt with a lot of estate agents before who weren't very helpful. Keep up the great work!PositiveResponsiveness, Quality, Professionalism
Thanks Alyssa!
5/5
GoogleI've just bought a house with Charters, it's been a long road in these trying times but we got there in the end. Throughout the whole Charters have been excellent. Patient, supportive with endless professionalism and positivity. My contact there, Jo, made the whole process much easier. Many thanks for our new family home.PositiveResponsiveness, Professionalism
Sorry for the delay and many thanks for the review, the team will be delighted. All the very best.
5/5
GoogleKathryn (Lettings Negotiator) has been excellent throughout the process. Professional, helpful, clear and very prompt to respond. She made an effort to take early account of our needs and then made every effort to accommodate them. We’re very happy with the service we’ve received from Charters and would highly recommend them. For comparison, I had also contacted another high profile lettings company at the same time, but they have been far slower to follow-up and have had far fewer properties to show us.PositiveResponsiveness, Professionalism
Edward, many thanks for the review, the team will be delighted. All the very best.
5/5
GoogleWe are currently in the process of selling our house and are using Charters in Chandler's Ford as our agents. We have been very happy with the service provided from the initial valuation through to the viewings and eventually the sale. Charters kept us up to date with weekly discussions about the process and status as well as timely feedback on viewings that had taken place. We have been especially pleased with the way they have operated as a team and always seemed to be on the ball, irrespective of which team member we dealt with.PositiveResponsiveness, Professionalism
Thanks for taking the time to write the review. It is much appreciated.
5/5
GoogleCharters have been absolutely fantastic with the sale of my late fathers flat in Badger Farm. From day 1, we received a friendly and professional service that we simply cannot fault. I want to thank Aidan in particular who provided us with regular updates and was always on the end of an email or phone if we had any questions. I spoke to other members of the Charters team (Ollie and Jonny for example) on some occassions who were also wonderful. I feel very confident that anyone considering selling or renting out a property with Charters would receive the high level of service that I have received. Highly recommended!PositiveResponsiveness, Professionalism, Value
Thank you for taking the time to review the service.
5/5
GoogleWhat can I say, we have used Charters several times for our home sales and we can only give them our fullest praises. The level of service is very professional, they understand their clients needs, and though on our current sale we have had to pull out due to pandemic related job issues, we can only but thank the Charters team for their efficient and professional support. We look forward to using their services again in the not too distant future. Finally a shout out to Peter Sterling for the great customer service and support in our challenging times. Many thanks!PositiveResponsiveness, Quality, Professionalism, Value
Sorry for the delay and many thanks for the review, the team will be delighted. All the very best.
5/5
GoogleI am in the process of selling my mother's home after she entered a care/nursing home and haven't sold a house for several years. Charter's, and in particular Mark Drysdale, has been thoroughly professional and indeed sensitive. Sound advice and a good sales campaign with regular progress reports has made this virtually a hands-off process. I would not hesitate to recommend Charters - they are very very good and reliable.PositiveResponsiveness, Professionalism
Thank you for the review under the stressful situation you find yourself in. All the very best for the future.
5/5
GoogleAfter selling our family home we needed to find a property quite quickly and we were beginning to feel the pressure of accepting a property that didn't suite our needs. However, Charters found us a property that ticked all our boxes and within a few days our offer was accepted and the pressure was off. We found Charters to be really professional, friendly, and easy to deal with, especially Christina who went above and beyond to help us. We are very happy with our experience.PositiveResponsiveness, Quality, Professionalism
This is a reassuring review thank you. It’s great to hear you were satisfied.
5/5
GoogleElle was great and gave us every support in finding a new home.PositiveResponsiveness, Professionalism
Sorry for the delay and many thanks for the review, the team will be delighted. All the very best.
5/5
GoogleVery professional team and great services! I want to give my thanks especially to Elle McCrindle and Michael Maher who helped us throughout the whole selling and purchasing process.PositiveQuality, Professionalism
Thanks for the review Marc, it is much appreciated.
5/5
GoogleSo glad having Jessica and the team helping us to source the new home. They response to my need promptly, all the staff I meet and talked so far are patient and professional.PositiveResponsiveness, Quality, Professionalism
Thank you very much for taking the time to review the service you received. It is much appreciated.
5/5
GoogleSince choosing Charter’s to market my late mothers property, I have found the team friendly, helpful and very responsive. They have kept me updated and have answered any queries promptly.PositiveResponsiveness, Professionalism
Thank you Jayne and we wish you all the very best moving forward.
5/5
GoogleElle at Charters has been fabulous ! Very quick and astute regarding what I like in a property. Elle is professional and has an exceptionally helpful manner .PositiveResponsiveness, Professionalism
5/5
GoogleBeen looking for a house with Oliver and both he and Charters as a whole have been really helpful, professional and have been proactive in helping us find our dream home. Highly recommend.PositiveResponsiveness, Professionalism
Thank you for taking the time to give us your feedback, it is much appreciated!
5/5
GoogleElle Mccrindle has been incredible, she has taken on board all of my ideas and has then been so creative in finding me the perfect home. This made my search so exciting and would have not been possible without Elle, her support and knowledge. Thank you Charters.PositiveResponsiveness, Professionalism
Thanks!
5/5
GoogleThank you Victoria and your team on a first class job with the sale of our property. You offered us great advice throughout the negotiations and went the extra mile to help complete the sale.PositiveResponsiveness, Quality, Professionalism
Martin, many thanks for the review, the team will be delighted. All the very best.
5/5
GoogleOlivia at Charters was wonderful at finding us our perfect place, and holding our hands as first time buyers, during the process of putting in offers and it getting accepted. I couldn’t recommend her enough!PositiveResponsiveness
Thank you for the review, your feedback is much appreciated.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Charters is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.
Negotiator Awards by year, 2017 to 20242024 1 Gold, 3 Bronze and 1 Highly Commended The Negotiator Awards 2024 winners
2023 1 Highly Commended The Negotiator Awards 2023 winners
2022 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 1 Silver The Negotiator Awards 2021 winners
2019 1 Gold The Negotiator Awards 2019 winners
2018 2 Gold and 1 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
Charters is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Winchester has the most, with 2,893 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.
