Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,169 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,169 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
1,907
Reviews on Trustpilot
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
Showing 1,287 reviews on Google only. Show every review
5/5
GoogleEden has been efficient, responsive and incredibly detailed whilst helping us search for a house. It’s been a pleasure working with her. She always gives you a warm welcome to show you round houses, knows a vast amount of information about all the properties and is honest.PositiveResponsiveness, Quality, Professionalism
Thank you Maeve!
5/5
GoogleSarah and Jonathan were always positive and supportive during the many problems I encountered whilst selling my property and buying my new one (none of them their fault!). I would highly recommend them to help you negotiate the difficult process and I now very happy in my new home.PositiveResponsiveness, Professionalism
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleThanks Elle for the wonderful service. Quick, efficient, friendly and found us our dream home!!
Thank you Polly!
5/5
GoogleCharters, and more specifically Jonny Gray, have been responsive and open during these unprecedented times. Their advice and guidance has been honest and when needed our decisions have been accepted without question.
Hi Liam, thank you for reviewing the service you received. Thank you for taking the time to write this.
5/5
GoogleGreat service by Gary and his lettings team in Winchester. Very proactive, professional and fair with their approach. Would highly recommend! Chris @ Honest Property Ltd
Thank you for the review, this will be passed to the team. Thank you for taking the time to give feedback.
5/5
GoogleI will highly recommend anyone who is looking for properties especially in Winchester area. Charters team - both estate agent and mortgage brokers are very professional and efficient to arrange my viewings and they are really helpful with my mortgage applications, absolute pleasure to work with. Many thanks to Eden and David, well done!
Thank you so much for taking the time to write this review. It has been passed on to the team.
5/5
GoogleOlivia at Charters was wonderful at finding us our perfect place, and holding our hands as first time buyers, during the process of putting in offers and it getting accepted. I couldn’t recommend her enough!PositiveResponsiveness
Thank you for the review, your feedback is much appreciated.
5/5
GoogleI was looking for a flat to rent and got in touch with Charters . The service, my patner and i received, was excellent and second to none from the beginning to the end . Kath was very professional and helpful and always available to help us with our enquiries thank you Kath .PositiveResponsiveness, Quality, Professionalism, Value
Thanks Luca!
5/5
GoogleVery professional and very responsive! Thanks to Ms. Christina from Charters Winchester for helping me out finding a new flat. Very much appreciated. Cheers! ☺️
Thank you for taking the time to review Charters and Christina!
5/5
GoogleCharters are very easy to work with. Christina is a star and deserves a fat pay rise, she made the whole process very easy and enjoyablePositiveProfessionalism
Thank you Liam, this review is much appreciated.
5/5
GoogleWe are a young couple relocating from London to Winchester for a professional career move and were looking for 2-bedroom rental properties close to the amenities of central Winchester. We didn't have much prior knowledge of the local area or property market. Kathryn Dyer, our lettings negotiator was a fantastic source of advice and kept us fully up to speed with properties coming onto the market throughout our search process. The process from lettings to pre-tenancy checklist to move in was smooth and well-managed and reflective of a cohesive and organised team. We have just moved in to a wonderful 2-bed in Fulflood and couldn't be happier. Thank you.PositiveResponsiveness, Professionalism
Thanks for taking the time to review the service. All the best
5/5
GoogleWe chose Charters because we've previously experienced their professionalism and tenacity whilst in the market to buy. As selling agents, Mark and the team have used these qualities throughout to garner interest in our property, and ultimately found a buyer in a trying market. Communication from the team was also consistently good.PositiveResponsiveness, Professionalism
Thanks Colon
5/5
GoogleKathryn in lettings has been exceptional. She went above and beyond to help friend of mine who moved to Winchester from South Africa. Without her help my friends would have not found a rental property as the marketplace is so competitive at the moment. Her service was professional, prompt and everything explained clearly. We have all been very happy with the service offered.PositiveResponsiveness, Professionalism
Thanks Richelle for the review
5/5
GoogleCharters Sales Team We're in the process of buying a house in Winchester having previously rented a property from Charters (see lettings review below), and dealing with their Sales team has been just as wonderfully straightforward as dealing with their Lettings team was. A huge and well-deserved shout-out goes to Jonny Gray, who from the beginning was so flexible and helpful (and so friendly!) organising viewings at such short notice for us. We had to take our rather lively 3 year old to all viewings and Jonny was so accommodating and tolerant and made the experience so easy for us. Our young daughter still references "that nice man from the new house!" The reason we were able to progress so quickly with our offer was solely down to Jonny, and now we're about to exchange contracts this week! Most recently we've been dealing with the Sales progression team and Jo Goddard is a total superstar with second-to-none communication skills and levels of efficiency I haven't seen before in all my working years. Charters are incredible and the best there is. Charters Lettings Team My experience with Charters Winchester has been exceptional, to say the least. Leaving London after 12 years is daunting, but when I first registered with the Charters Lettings team Kathryn called me and thoroughly went through all our requirements and I immediately knew that she really understood what we were looking for. That was confirmed the next day when she sent me a brochure for a property that wasn't live yet but soon would be. The property was perfect and ticked all our boxes. I was able to view it the following week and Gary who showed me around was wonderful! Pleased to say we now have our move-in date! (Gary even sent me a friendly WhatsApp on Easter Sunday to let me know our offer had been accepted). The administrative process for reference checks etc has been the most pain-free and easy - far more so than any of our rental experiences in London. Once our tenancy agreement has come to an end we'll be buying a house in Winchester and will come straight to Charters for that - their property portfolio looks so impressive!PositiveResponsiveness, Quality, Professionalism
Thank you Lauren. This is reassuring to hear and we are delighted that the lettings team in Winchester were able to help you settle. All the very best for the future.
5/5
GoogleOnly good things to say! Charters have been wonderful to deal with. Christina was a superstar helping us and working with us to secure a property in a very short space of time! Always professional and super-responsive to our requests - nothing was too much trouble. Will definitely recommend. Thank you!PositiveResponsiveness, Professionalism
Sorry for the delay and many thanks for the review, the team will be delighted. All the very best.
5/5
GoogleGreat service from Eden and the rest of the sales team at Charters, Winchester. They were very helpful (and patient) in helping my family find a home in our relocation from London to Winchester. Eden, especially, gave us lots of local information, impartial advice and kept us informed of all the suitable properties coming on to the market. I wouldn’t hesitate to recommend or use them them again!PositiveResponsiveness, Professionalism
Thank you John, Eden will be delighted with your review as will the team. It’s always nice to hear that we’ll be recommended in future. Thank you!
4/5
Google> They sent me more properties of interest than anyone else, by far, they were simply in a different league > The attentiveness of the Charters team was excellent. > They kept up regular contact through out the process. > I would certainly recommend Charters to anyone. However, a possible improvement: > I would have valued an overview at the start of the journey of all the various steps involved in the process. It felt assumed I knew what I needed to do, and what was going to happen.PositiveResponsiveness, Quality
Benn, thank you for your review - each point raised is taken on board and your comment about the start of your journey has been noted. We appreciate this feedback, thank you and all the best.
5/5
GoogleAs well as managing the flat for me, Charters have just found me a new tenant. I am delighted with the way they manage my flat, I completely rely on them and they always respond swiftly to queries and new legislation etc. They have also been great with finding me a new tenant and the detailed process that involves. With special thanks to Christina Grigor and Leslie Yonta. Can't recommend them highly enough - wish they'd branch out to other areas in the country!!!PositiveResponsiveness, Quality, Professionalism
Hi Rebecca. Thank you so much for your lovely review. It has been passed on to Christina, Leslie and the team.
5/5
GoogleCharters were helpful and professional from the outset. Initial contact was with Gary, but when he was unavailable, Kathryn Dyer took ownership and was extremely helpful. She was friendly, organised and kept us in the loop at all stages of our rental search and application process. We received far superior service than we got from other agents, thank you!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleVery impressed with the professional service we experienced from Charters in Winchester, both with selling our house and buying another! We needed to get on with the sale/purchase quickly and Charters did not disappoint! Well done to Mark, Oliver and James for all their invaluable help - very much appreciated.PositiveResponsiveness, Quality, Professionalism, Value
We’re delighted you had a good experience with the team!
5/5
GoogleGreat communication and very friendly service, always willing to listen to what we wanted and were willing to change to suit usPositiveResponsiveness, Professionalism
5/5
GoogleI used Charters in Chandler's Ford recently to sell my house, they offered professional service and their staffs were very helpful throughout the whole process, thank you!PositiveResponsiveness, Quality, Professionalism, Value
Hi there, we are delighted that you are happy with the service you received, thank you for taking the time to review us!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Charters is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.
Negotiator Awards by year, 2017 to 20242024 1 Gold, 3 Bronze and 1 Highly Commended The Negotiator Awards 2024 winners
2023 1 Highly Commended The Negotiator Awards 2023 winners
2022 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 1 Silver The Negotiator Awards 2021 winners
2019 1 Gold The Negotiator Awards 2019 winners
2018 2 Gold and 1 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
Charters is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Winchester has the most, with 2,893 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.
