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Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

4.9

★★★★★ Excellent

4,169 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,169 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,304

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

Trustpilot logo

1,907

Reviews on Trustpilot

All 6 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,287 reviews on Google only. Show every review

5/5

Google

Rating only, no written review.

Ivana · 22 April 2022 · Charters Alresford

Agent replied

Thank you for the five stars.

5/5

Google

We bought a property through Charters and from the first viewing were very impressed. Helpful, knowledgeable and professional staff through the entire process. Thanks to all involved.

Ryan · 22 April 2022 · Charters Alresford

Agent replied

Hi Ryan, Thank you so much for taking the time to write this review. It will be passed onto the team.

5/5

Google

Robert, Rebecca and Alex were awesome; a refreshing changes to find such a helpful and friendly team, combined with a professionalism second to none. We can’t thank them enough for their courtesy. Chris and Elaine Baker.

Chris · 22 April 2022 · Charters Alresford

Agent replied · 19 June 2024

Thank you for taking the time to give us your feedback, it is much appreciated.

5/5

Google

Rebecca has provided a reliable service during the move of my in-laws to Alresford. She responded to all calls and queries straight away, helping to facilitate a smooth moving process.

David · 22 April 2022 · Charters Alresford

Agent replied · 30 July 2023

Thank you David, we appreciate the review and feedback.

5/5

Google

Richard is a first class individual. Not only did he help me identify snagging issues when I took over possession of the property, but he was true to his word when outlining rental possibilities. His finger is clearly on the pulse and he is a credit to the organisation. Likewise, Cheryl has proved to be equally impressive with her execution of pre-tenancy arrangements. I have been most helpfully guided through the entire process in an efficient, prompt, informative and most friendly manner. Cheryl is an exemplary front-line representative for Charters.

Charlie · 16 April 2022 · Charters Alton

Agent replied

Charlie, thank you for reviewing the service you received, in particular from Richard and Cheryl. It is much appreciated.

5/5

Google

Very impressed with the service we have received from Charters, Jack Moore in particular! He called me with what he felt was the perfect property for us before it had even come to the market; the day after we viewed, offered and had it accepted! Now very excited to have finally found our forever home! Jack dealt with quite the curve ball on our viewing with the seller changing the price but dealt with it very professionally. We appreciate the communications we are receiving regarding our sale and look forward to our new start!

Claudia · 16 April 2022 · Charters Alton

Agent replied

Claudia, thanks for taking the time to review the service you received. It is much appreciated.

5/5

Google

I thoroughly recommend the team at Charters, Alton. They really stand out as good, knowledgable agents in the area. A special thank you goes to Lewis, who has been brilliant. He really listened to our wish list and has been proactive throughout the whole process to help us secure our new home.

Laura · 16 April 2022 · Charters Alton

Agent replied

Thanks, Laura, for the review. It is much appreciated.

5/5

Google

Very professional helpful service

Anna · 12 March 2022 · Charters Alton

Agent replied

Thank you Anna!

5/5

Google

Great service from the team. Proactive and friendly. Viewed a number of properties although none where quite right there was never any pressure or animosity.

Timothy · 12 March 2022 · Charters Alton

Agent replied

Thanks for the review Timothy.

5/5

Google

Charters were very good right from the start. We sold and bought with them. The staff are always attentive, know their stuff and don't go in with the big sell which can sometimes put you off. I'd wholly recommend them.

Wayne · 12 March 2022 · Charters Alton

Agent replied

Hi Wayne, thank you so much for your review.

5/5

Google

Just wanted to say a big Thanks to Jack Moore for all his help with trying to find us a house so far. What a lovely and professional young man he is! He always thinks about us and letting us know if there is anything new coming on the market. We are sure that it won't be long before he finds us our dream home.

Aneta · 12 March 2022 · Charters Alton

Agent replied

Many thanks for taking the time to review the service you received. It is much appreciated.

5/5

Google

Of all the agents I have spoken to in the last two years Jack Moore has been one of the very few who took the time to understand our requirements. I would recommend Jack of Charters to everyone, he takes the time to listen and is always professional.

Jean · 12 March 2022 · Charters Alton

Agent replied

Thank you for taking the time to review the service you received.

5/5

Google

We have had dealings with three other estate agents over the past year. Their performance ranged from abysmal to barely passable. Dealing with Edward and his team at Alton has been a breath of fresh air. Not only is this organisation highly professional, painstaking and effective but the people are a pleasure to do business with. We would not hesitate to strongly recommend Charters to anyone buying or selling property in this area.

Denise · 12 March 2022 · Charters Alton

Agent replied

Denise, thank you very much for taking the time to write this review. It is warming to hear you received a good service from Edward and the team at Alton. All the best for the future.

5/5

Google

I’m a very anxious first time buyer and you hear horror stories of what estate agents are like so I was dreading the experience. Well, so far in the process Jack Moore has been nothing but helpful and polite. Never shows annoyance at my many questions and worries. He checks in on me and always makes me feel reassured. My faith in the industry is restored!

Diane · 12 March 2022 · Charters Alton

Agent replied

Thank you for reviewing the service you received. It is much appreciated.

5/5

Google

We have been actively looking for 4 -5 months now with quite a specific search criteria and location, even though a couple of purchases have fallen through or not quite made it Charters have kept us in mind with anything new to the market and have actively gone out to source us the house and location we really wanted. Hats off to Lewis for listening to what we wanted , has been professional , used his charm, persuasion and skills to find us that house and keep us updated every step of the way. Thank you

Marc · 12 March 2022 · Charters Alton

Agent replied

Marc, thank you for taking the time to review the service you received. It is much appreciated.

5/5

Google

Richard Hawes came to our home and met with my wife and I. We were immediately impressed with Richard, he explained all facets of buying and selling at market, and clarified every subject on questions we asked. Furthermore, we were blown away by how efficiently Richard and his team handled not only the sale of our home, finding us a buyer with all loose ends tied off, but also helped us find a superb property, which ticked all our boxes and promptly had our offer accepted. Talk about streamlining the process! We will be reccomending Charters to anyone we know looking to move in future! Many thanks again Richard Kat and Nick Newberry

Nick · 12 March 2022 · Charters Alton

Agent replied

Kat and Nick, thank you for taking the time to review the service you received, this is appreciated and Richard and the Alton team will be delighted.

5/5

Google

We organised an valuation with the Alton branch. Sarah came out on the Friday and told me a figure for the house . By the Tuesday we had a viewing and by the Thursday the house was sold. Sarah and the team were brilliant. If I want to sell again Sarah and Charters will be the first Agent I would call.

Andrew · 12 March 2022 · Charters Alton

Agent replied

Andrew, thank you for taking the time to review the service you received. Sarah will be delighted. It is much appreciated.

5/5

Google

My opinion of the service I received from Charters Alton Office regarding the sale of my house was nothing less than exceptional. My experience with all the staff concerned right from their very first visit to my house through to my successful sale was friendly and professional. I must give a special mention to my Sales Progressor Gwen Van Zyl, who kept me fully informed along every step of the way. I do believe the value of a dedicated Sales Progressor is one of the things that sets an agent like Charters apart from the others.

Ivor · 12 March 2022 · Charters Alton

Agent replied

Ivor, thank you for taking the time to review the level of service you received. It is much appreciated.

5/5

Google

Very professional initial engagement from Richard who demonstrated good understanding of the local market, specifics about our home and details around the best way to market it. Following on from this there was good, timely service and support from the wider team leading up to an offer within a few days of our home going onto the market. Well done Charters Alton.

John · 12 March 2022 · Charters Alton

Agent replied

John, thank you for the review, we value all feedback. It is much appreciated.

5/5

Google

My experience with Charters has been a very positive one. Like many of us, I had been looking for a house to purchase for some time, and had quite specific needs for housing my multi-generational family. Jack took the time to understand what would work for us and was very proactive in showing us properties that were coming on to the market. In the end Jack showed us a property that turned out to be perfect, and exactly what we had been looking for!

Léonie · 12 March 2022 · Charters Alton

Agent replied

Hi Leonie, thank you for taking the time to review the service you have received.

5/5

Google

Charters did very well in selling our flat, we had gone through 4 different estate agents before we came to them all of which had no luck selling it. The team at charters were on top of everything. We lost our first buyer late on in the sale and they pulled out all the stops to get us another buyer which was successful within a month of losing our buyer. Ed and the team were great would highly recommend them.

Sigournay · 12 March 2022 · Charters Alton

Agent replied

Thank you for taking the time to review the level of service you received.

5/5

Google

Charters did a fantastic job finding us a house. They were friendly and professional from the start. They were easy to communicate with, always kept me up to date and made the whole experience feel really personal. Special shout out to Jack who has been a star, the whole experience wouldn't have been as good without him, thanks Jack!

Louise · 12 March 2022 · Charters Alton

Agent replied

Louise, thank you for taking the time to review the service you received. It is much appreciated.

5/5

Google

My partner and myself have spent the last 9 months dealing with Charters, Seeking to purchase our first property together. With the first property falling through and now just having exchanged on the 2nd, it wasn’t the smoothest of transactions. However, I commend the team at Charters for their professionalism, excellent communication and friendly advice along the way. Special thanks to Edward Kendall who we have dealt with from the start. Very proactive and an all round nice guy. Thank you Ed!

Matt · 12 March 2022 · Charters Alton

Agent replied

Matt, thank you for taking the time to review the service you received. It is much appreciated.

5/5

Google

This is the second time I have used Charters and have found them to be very professional on both occasions. They found us the right accommodation within a short period of time with no time wasted.PositiveResponsiveness, Professionalism

Max · 9 January 2022 · Charters Winchester

Agent replied · 28 October 2023

Thank you for the review, it is much appreciated.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Charters is among The Negotiator Awards 2025 winners.

Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.

Negotiator Awards by year, 2017 to 2024

Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.

EA Masters

Charters is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2020, 2026.

EA Masters by year, 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,893 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

382 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.

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