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Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

4.9

★★★★★ Excellent

4,169 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,169 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,304

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

Trustpilot logo

1,907

Reviews on Trustpilot

All 6 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,287 reviews on Google only. Show every review

5/5

Google

We have been so impressed with Joshua Daws' efforts in trying to find us a property, having registered our search requirements with Charters. He has been by far the most proactive and helpful team member from a large number of agencies in supporting our quest. Thank you Josh!

Jane · 30 July 2022 · Charters Farnham

Agent replied · 30 July 2023

Thank you so much Jane!

5/5

Google

Found our next home through Charters in Farnham and would highly recommend Jamie, Dee and Lisa from the team. They were always calm, professional, and available. As buyers it's been a very positive experience from viewing through to completion and if we ever sell in the area we wouldn't consider going anywhere else.

David · 30 July 2022 · Charters Farnham

Agent replied · 30 July 2023

David, thanks for reviewing the service level you have received.

5/5

Google

We had a super experience with Charters - a special mention to Josh, who was really attentive, honest and accurate on what he was showing us. It really felt like he knew exactly what we were looking for and that he listened and reacted to our specifications. Thank you so much - would highly recommend!

Sophie · 30 July 2022 · Charters Farnham

Agent replied · 30 July 2023

Sophie, thank you for the review, it is much appreciated.

5/5

Google

Fantastic experience of using Charters Farnham through to completion. Huge thanks to Laura, Amy, Jamie and Jonathan throughout the process. I was most impressed that even after six months break when I next rang Charters Laura had total instant recall of my name, and property details and was able to instantly guide me on remarketing. At every stage they were responsive, and where needed they rang me to keep me informed. So glad to reach the end of the process, but would definitely use Charters Farnham again. Thanks team.

Cassy · 30 July 2022 · Charters Farnham

Agent replied · 30 July 2023

Cassy, thank you for taking the time to review the service you received. It is much appreciated.

5/5

Google

Dee and Nick at Charters Farnham were excellent. Nothing was too much trouble always will to help and progress our purchase. These things never run smooth but that doesn't stop Charters wanting to provide a top quality service. Many thanks Paul and Joy

Paul · 30 July 2022 · Charters Farnham

Agent replied · 30 July 2023

Paul, thank you for leaving this review, it's much appreciated.

5/5

Google

I would thoroughly recommend Charters. The staff we dealt with were good at keeping us in the loop. Then once we had accepted an offer having a person to liaise whilst the sale was completing is such a good idea. Stephanie and her colleagues were so helpful and clear with their communication. We have sold another property with another agent very recently and the experience couldn't have been more different. The only thing I would say that could have been done differently is that her role could have been explained more clearly because it took a while for me to grasp what she did. But once I did it worked brilliantly Thank you .

CONNIE · 30 July 2022 · Charters Farnham

Agent replied · 30 July 2023

Connie, thank you for taking the time to review the service you have received, it is much appreciated.

5/5

Google

We have been so impressed with Charters during our house search in Farnham. In particular, Jamie Solis who was just so lovely and genuine with us - I really felt like he was personally invested in our house search and truly wanted us to find our dream home - which we now have done. I truly appreciated your optimism and our weekly calls Jamie especially at points where I thought we’d never find what we wanted! Thank you.

Katie · 30 July 2022 · Charters Farnham

Agent replied · 30 July 2023

Thank you for the review Katie, its great to hear.

5/5

Google

Thanks very much to the team at Charters both for helping us to sell our house involving navigating a few difficulties with the chain and then also for assisting us on our search which was very hassle free and straightforward. The houses shared with us all fit the bill well so were well targeted. The team were also very amenable on viewing time flexibility (vendors permitting!) Particular thanks throughout the process to Jamie, Dee and Lisa as well as Jonathan

Emily · 30 July 2022 · Charters Farnham

Agent replied · 30 July 2023

Emily, thank you for the review, it is much appreciated.

5/5

Google

My husband and I were dreading selling our house, as we expected it to be a long, protracted, stressful experience - especially at this time of year. However, the staff at Charters ensured that the whole process was swift, well organised and stress free. Their levels of communication and professionalism were excellent, and we felt that each member of the team worked tirelessly, and always with our best interests in mind. We are very grateful and cannot recommend Charters highly enough.

Jane · 30 July 2022 · Charters Farnham

Agent replied · 30 July 2023

Thank you for taking the time to review the service you received from the team, it is much appreciated.

5/5

Google

We sold our property with Charters earlier this year and the whole experience was easy and positive. Like others, I wasn't looking forward to the process of selling and dealing with estate agents, especially as we had tenants involved aswell. Jonathan and his team handled all this professionally and proactively an wowith us, and our tenants, to get the house ready to market. It then sold quickly and I feel the team at Charters handled negotiations well. The process from there was faultless and smooth and I would definitely use them again.

Rachael · 30 July 2022 · Charters Farnham

Agent replied · 30 July 2023

Thank you for the review, this is great to hear.

5/5

Google

Me and my partner are first time buyers and have had a really positive experience with Charters. Dee was ever so helpful, provided regular updates and seemed very excited for us when our offer was accepted! So far everything has gone very smoothly for us which has been a massive relief, we really recommend Charters to anyone trying to buy/sell

Evie · 30 July 2022 · Charters Farnham

Agent replied · 30 July 2023

Thank you for the review, it is much appreciated.

5/5

Google

Jamie and Dee have been amazing. Jamie has been a pleasure to deal with and has made so much effort in trying to find us the perfect home. He really listened to what we were actually looking for and really listened to our feedback, which isn't always the case at other estate agents. Dee was fabulous showing us around properties really relaxed and informative and gave you more than enough time to look around, never feeling rushed. I wouldn't hesitate in using Charters again or recommending them to anyone. A really lovely team

Louisa · 30 July 2022 · Charters Farnham

Agent replied · 30 July 2023

Thank you Louisa, Jamie and Dee will be delighted with this news!

5/5

Google

Absolutely wonderful experience with Charters in Farnham. They have been brilliant when selling my property. All staff there are lovely and a joy to talk to. They take time to listen to you and don't put pressure on you at all. I love having my chats to Dee when I call in and couldn't reccomend them more. Really helped ease the stress of selling a property. If you are thinking of selling or buying a property through them please do, you won't regret it. I would give more stars if I could :)

Lorna · 30 July 2022 · Charters Farnham

Agent replied · 30 July 2023

Thank you for the kind review, it is much appreciated.

5/5

Google

Really impressed with the service from Charters. Rebecca kept in regular contact whenever suitable homes were coming on the market. Lovely team and their enthusiasm for the job shone through.

Jennifer · 30 July 2022 · Charters Alresford

Agent replied · 30 July 2023

Jennifer, thank you for the kind review, it is much appreciated.

2/5

Google

Rating only, no written review.

Matt · 15 July 2022 · Charters Alton

5/5

Google

Rating only, no written review.

Adriana · 15 July 2022 · Charters Alton

Agent replied

Thanks Adriana!

5/5

Google

I would highly recommend charters, Very friendly staff, on the ball, weekly updates great company.

Tanya · 15 July 2022 · Charters Alton

Agent replied

Thank you!

5/5

Google

We have now used Charters Estate Agent twice in a short period. Each experience was different but the person that stands out a mile is Stephen Henry. He is heads above his colleagues , professional at every stage of our sales, highly recommendable, always keeping us informed. Charters overall service is commendable.

Helen · 15 July 2022 · Charters Alton

Agent replied

Thank you for taking the time to review the service you received.

5/5

Google

Richard at Charters has gone above and beyond any estate agent. We registered our interest with all estate agents to find a property that matched our expectations. Richard was the only estate agent in Alton to call us regularly with potential properties even though we were not selling our home through them. I cannot recommend Charters and Richard highly enough. Richard kept trying to find our perfect home and really got to know exactly what we were looking for. Thank you so much!

Abigailnorgate · 15 July 2022 · Charters Alton

Agent replied

Thank you for taking the time to review the service you received.

5/5

Google

We’ve just sold our house through Charters and couldn’t have made a better choice. Sarah impressed us so much from day one with her experience, confidence, energy and no nonsense approach. They found us a buyer immediately and when it fell though (no fault of the team) they put us front and centre and made sure they got the right people in to see it. Not an easy house to sell, a period place that’s had a big family in it for 10 years and has no parking, so important to find the kind of buyers who are drawn to that. The team are relentlessly cheerful and reassuring and really put everything they have and their whole network into selling. And the way they manage and monitor the chain, communicating with all parties and registering their concerns was particularly impressive. I’ve had lots of experience with estate agents and this lot are faster, sharper and more professional than any others.Selling has been really stressful, and I’m really glad we chose this lot to be on our side. I’m writing this review to let people know that they should definitely choose these guys- you won’t find better. Thanks so much Sarah, Edward, Stephanie and Jack - we literally couldn’t have done it without you.

Shelagh · 15 July 2022 · Charters Alton

Agent replied

Shelagh, thank you for the review, it is much appreciated and great to here.

5/5

Google

Having lived in our home for more than 45 years, doing everything from up dating the property to developing a very large garden, which was completely over grown when we came back in 1977. We decided to move into Alton, before we became too old to manage a change. We went to Charters estate agent in Alton. I have to say the service has been amazing from all the staff. Right from our initial chat with Sarah, back in May to actually agreeing price in the last couple of days. Jack, Richard and Edward taking all the prospective buyers round and giving us feed back very regularly and advice. They have helped us through everything, as things have changed considerably since we last entered the housing market. Highly professional, very knowledgeable on the local market and beyond and above all very pleasant and at times quite humorous ! Making what is a sad time for us, a less stressful journey and one that we are beginning to relax about. A big thank you to you all.

Trish · 15 July 2022 · Charters Alton

Agent replied

Thank you for taking the time to review the service you recieved.

5/5

Google

We have recently brought and sold with Charters Alton. Edward, Jack and Richard have always been professional, knowledgable and friendly. The marketing is of a high standard and they have kept us informed at each step of the way. Feedback after viewings was constructive and prompt. Hopefully our future home is the forever one, though would definitely go to Charters again and would recommend their services.

Louise · 15 July 2022 · Charters Alton

Agent replied

This is much appreicated Louise and great to hear.

5/5

Google

Jack & Ed have been fantastic! Not only in the sale of our current property but also in finding our new home. We couldn't thank them enough for their thought and consideration throughout the entire process, as without them we certainly wouldn't have found our dream home.

Sam · 24 June 2022 · Charters Alton

Agent replied

Sam, thank you for the review!

5/5

Google

I have had the pleasure of dealing with Charters in Alton since July 2018. We started our property search with them, and viewed many properties, until we found our first home. As first time buyers we were clueless about the whole process. We dealt mostly with Jamie Solis, who was very friendly and helped us a lot. Many phone calls and emails during the process, and nothing was ever too much for Jamie to sort out, he was always happy to help, and always worked in a professional manner, and to a high standard. We would definitely recommend charters to others in the future. Following my previous review we have worked with charters recently to sell our home (sold in June 2021). We have been very impressed with the whole team based at Alton and head office. The whole process has been straight forward and the team at charters have been very supportive. We were also very lucky to have Rob Ferguson and Cara Hayter Simpson helping us with our mortgage application and mortgage offer. They were very efficient and professional. We would highly recommend charters.

Abi · 24 June 2022 · Charters Alton

Agent replied

Dear Abi, thank you for your review and background on Charters Alton. This is really positive to hear and we thank you again for taking the time to give us your feedback.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Charters is among The Negotiator Awards 2025 winners.

Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.

Negotiator Awards by year, 2017 to 2024

Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.

EA Masters

Charters is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2020, 2026.

EA Masters by year, 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,893 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

382 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.

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