Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,169 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,169 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
1,907
Reviews on Trustpilot
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
Showing 1,287 reviews on Google only. Show every review
5/5
GoogleWe have had a very positive experience with Charters at Chandlers Ford. We would especially like to thank Jess for helping us with our property search. She has been friendly and approachable, and impressed us with her knowledge and professionalism. Many thanks. Paul & Jane Rosewell
Paul, thank you for taking the time to review the service you have received. It is much appreciated.
5/5
GoogleJust completed purchasing a house through Charters. They were very efficient and knowledgeable throughout the whole process and special thanks to Christine who I had several viewings with and who always gave great advice and communicated very effectively which established a lot of trust between us.
Thank you for the review, this is great to hear.
3/5
GoogleInitial interaction with Olivia Shannon a little unsettling as Olivia has an unfortunate habit of laughing/giggling at intervals when she is introducing herself on the phone or when she is doing follow up calls. In other words, introduces herself and then laughs, sounds like a nervous laugh. Presumably her managers haven't noticed or don't consider it an issue. The trouble is, it doesn't inspire confidence - also, as I said to my daughter who had dealt with Olivia on a recent rental and agreed with me, it doesn't sound very professional and is rather disconcerting (why would an estate agent be giggling?) However Olivia was always on the end of the phone when I asked for her. She also recommended a property that was in Hiltingbury (it wasn't in that area) and also not sure where Bournemouth Rd was when I was trying to locate a property - maybe it was an off day. Mike very good and also reassuring. Spoke to Jess on the phone but it was really difficult to hear what she was saying as her voice is fast and very high pitched. I had to get her to repeat things as she was so shrill. However very knowledgeable about the property I was buying. Was not fazed by questions about the boiler and was happy to explain the split chain involved. Suggest managers listen to their staff (literally)to get the impact they are passing on to buyers. I am wondering what kind of staff training Charters are doing. Would it help to listen to how their staff are coming across by phone?
Elaine, thank you for reviewing the service, it is all fed back to the team. In terms of your specific comments, there is ongoing weekly in-house support and training provided for all our offices. Thank you and all the best for the future.
5/5
GoogleThe service we received from start to finish was very good. Stephen Henry, has been remarkable in his professional service. He also has been a great support in keeping us informed all the way through, good or bad news. We would highly recommend Charters.
Stephen, thank you for taking the time to review the service you received. It is much appreciated.
4/5
GoogleFantastic experience using Charters as a letting agent. I have used Sparks Ellison in the past who are also based in a Chandlers Ford and found them to be very disappointing, dishonest and unprofessional. I will continue to use Charters from now on and receive their friendly, honest and professional services. Thank you
Megan, thank you for your comments regarding Charters service, it is much appreciated.
5/5
GoogleWhat a fantastic service from the Team at Charters in Chandlers Ford, in particular my contact at that office, Jessica Crouch, Very professional, punctual and informative throughout the purchase. Jessica found the property and knew it was exactly what I was looking for. Best service I've had for years from an Agent. Highly Recommend !!
Thank you for taking the time to review the service you have received, it is much appreciated.
5/5
GoogleCharters Chandlers Ford have been brilliant. They sold our property within days and communication has been consistent and informative. Special thanks to Jess who was our point of contact and we couldn’t have asked for anything more. You can tell the branch is organised and efficient but they don’t lose any customer service.
Thank you for taking the time to review the service you have received, it is much appreciated.
5/5
GoogleThis is the first time my wife and I have moved from one home to another as this was our first home. Stressful doesn't quite cut it! Lisa who works as a sales progressor is a true asset to the team and incredibly patient. Lisa and her team excelled at pushing the process on. One thing I think is important throughout this process is effective communication; and they have this in buckets. Totally recommend their services. Oh! Their mortgage team are also fantastic as we discovered.
Thank you for the review, it is much appreciated.
5/5
GoogleI have recently just exchanged on my flat sale through charters in Chandlers Ford and the service has been great. A massive thank you to Lisa in the sales progression team who has been amazing, I have constantly been kept updated throughout the process of the whole chain. Lisa has been so helpful, efficient and went above and beyond. I would highly recommend using Charters!
Amy, thank you for the review, it is much appreciated.
5/5
GoogleWe were met right on time by Christine who showed us around the property we hoped to purchase. Christine was very knowledgeable about the details of the sale and able to answer all our questions. It was an absolute pleasure to have such an attentive sales person show us around the house; she is a real credit to her company. We think the rest of the team at Charters are also well on the case now we are STC and we get plenty of communication from them. Thoroughly recommended and well done all round!
Hi Helen, thank you for taking the time to review the service you received. It is much appreciated.
4/5
GoogleWe have recently sold our house through Charters. We had a bit of a mixed experience with them (mainly good) but would like to start with the positives which are due to a few individuals there. First of which is Jess, we met her when we started to consider moving, our house wasn’t on the market yet but Jess listened to exactly what we were looking for and we felt we were a genuine priority for her to help us find our next home. She’s a real asset to charters, very honest, reliable and knowledgeable in everything she does. Another who is like to mention and give thanks to was Lisa R, she dealt with us once our house had sold, she too was just very approachable, knowledgeable and understanding of our circumstances which was much appreciated. Charters as a whole we feel just lacks a little bit of team communication. We initially didn’t want a for sale sign, but one was up promptly when we had started the process. In terms of the viewings on our property they were a little hit and miss, we asked for an “open day” style but got told with short notice this wasn’t happening then the viewings were all done by different people who I felt were coming in a little unsure of what they were trying to sell. After a few weeks on the market it was Jess who requested to come round so I could personally show her the house (she ended up selling it) which I just think makes a big difference to the overall selling experience. There were times we were called about one thing but then told another. The last encounter we had was them calling me after completion on the sale to ask when I was dropping the keys in for the new homeowners only to advise them I had done this 3 days prior which was at the request of someone else at charters. Little things like this I think really create a bit of disappointment with them when we chose them (mainly because of Jess) but also as they had a great reputation in the area. Overall Charters are good, just with thanks to some individuals there.
Therese, thank you for taking the time to review the service you have received, it is much appreciated. All your comments will be taken on board and shared with the team. All the very best for the future!
4/5
GoogleRating only, no written review.
5/5
GoogleOur overall experience has been great! A big thank you to the whole sales team who have been just fabulous, very professional and kept us informed throughout.
Thank you Ana!
5/5
GoogleJonathan Pinhorne is simply super. He inherited a challenging situation, and set to work making sure a painful situation was concluded with the least hassle possible. The three words I would use to describe him are: diplomatic, pragmatic, doer. I wouldn't hesitate to recommend him. He's someone you definitely want on your side, and by your side.
Nee, thank you for the review in relation to Jonathan Pinhorne. It is much appreciated.
5/5
GoogleExcellent estate agents able to get a very good price for the property sale. Nick De Goede went above and beyond to help with a smooth exchange. Recommended
Paul, thanks for the review, it is much appreciated.
5/5
GoogleA wonderful team that went out of their way to help us move into a dream property. Thank you to Joshua Daws for being so approachable and consistent in keeping contact with us as well as the rest of the team!
Thank you for taking the time to review the service you received.
5/5
GoogleWonderful service from all of the team at Charters. We are very appreciative of all their help and advice resulting in a super speedy offer for our house.
Thank you for the review, it is much appreciated and great to here.
5/5
GoogleGreat service from everyone I spoke to in the Farnham office. Special mention for Joshua Daws who was proactive, totally professional and provided excellent communication throughout. He definitely went above and beyond with one particular issue.
Thank you for this review, Joshua will be delighted and it is reassuring to hear.
5/5
GoogleCharters service was efficient and professional. In particular, their communications were speedy and informative. Thanks to Josh and Nick for orchestrating our purchase.
Linda, thank you for the review, it is much appreciated.
5/5
GoogleMy recent dealings with Charters (Farnham) have been very helpful. Professional, courteous staff who also showed understanding of the stress involved with making these big decisions.
Thank you Janet, this is great to hear.
5/5
GoogleWe purchased a property through Charters and they were great throughout. Everyone we dealt with were professional, up-to-date with the property and quick to communicate. Couldn't recommend enough!
Thank you Julia!
5/5
GoogleCharters in Farnham helped us sell our house. They were very helpful throughout the process, taking the time to talk is through the process and answer any questions and were very responsive. Would recommend.
Thank you for taking the time to review your experience with us, it is much appreciated.
5/5
GoogleI was very impressed with how pro-active and helpful Joshua was during my recent search for a property in the Farnham area. Regular phone calls from him kept me up to date with houses new to the market. Professional and courteous.
Thank you for taking the time to review the service you received.
5/5
GoogleI have had a great experience with Charters and Nick in particular. They are always quick to find tenants and Nick has been very helpful in answering any questions I have had. I would definitely recommend them to anyone looking for a letting agent.
Patrick, thank you for the review, feedback is important and much appreciated.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Charters is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.
Negotiator Awards by year, 2017 to 20242024 1 Gold, 3 Bronze and 1 Highly Commended The Negotiator Awards 2024 winners
2023 1 Highly Commended The Negotiator Awards 2023 winners
2022 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 1 Silver The Negotiator Awards 2021 winners
2019 1 Gold The Negotiator Awards 2019 winners
2018 2 Gold and 1 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
Charters is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Winchester has the most, with 2,893 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.
