Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,164 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,164 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
1,902
Reviews on Trustpilot
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
Showing 1,287 reviews on Google only. Show every review
5/5
GoogleWe worked with Amy and Adam on trying to find a rental property in Winchester. They both were highly efficient and responsive. I was very impressed with the quality of service provided and would certainly refer to the team again. Thank you Amy and Adam.
Sarah, thank you for the review! We appreciate you taking the time to do this.
5/5
GoogleGreat service from Charters! All the staff were polite, professional and readily available. In particular, Sarah Bainbridge was very helpful and just made the whole process very easy.
Thanks Holly!
5/5
GoogleEveryone I have spoken too and met up with regarding rental viewings has been amazing, Sarah, Rosie and Gary were all professional, friendly and listened to my needs. I am now proceeding with a rental property. Fabulous team of people to deal with. Thank you so much . Sally
Hi Sally! Thank you for sharing your positive review of our service.
5/5
GoogleRelocating to a new area can be both time consuming and stressful, particularly in the current competitive rental market. Sarah at Charters has provided an honest, professional and efficient service and helped me secure a rental property seamlessly. Highly recommended.
Charlotte, thank you for taking the time to review the service you have received. Sarah will be delighted.
5/5
GoogleWith quite fussy requirements about the location I wanted I was thrilled to find a rental property relatively quickly with Charters. Sarah was super helpful through the whole viewing process from appointments to offer - responsive, extremely patient and knowledgeable on the market, area & property options plus keeping me in the loop at all times. Thank you Sarah & Charters.
Thank you for taking the time to review the service you received. It is much appreciated.
5/5
GoogleOriginally placed on the market with A N Other Winchester estate agent November 2020. 11 Months of a few viewings and 1 poor offer. Switched too Charters Oct 2021 and had about 5 viewings and 2 serious offers within 2 weeks. Elle in the Winchester office and Jo in Southampton were superb. My mistake thinking that everyone just views via Rightmove, Zoopla etc. Charters sold my property and followed the sale through constantly. A different class of Estate Agent. 10/10
Thank you for taking the time to review the service you received. It is much appreciated.
5/5
GoogleI had the pleasure of working on a rental property with Sarah Bainbridge at Winchester who was extremely helpful and took me step by step with a fabulous flat in Winchester. I fully recommend how committed she is with my rental and the process and very friendly
Hi Kelly! Thank you for sharing your positive review of our service.
5/5
GoogleMe and my family have been looking for an apartment for 2 months now. Thanks to Charters we managed to one find one in short amount of time. Initially we were going to view a different apartment from the one we are going to move in but a call from Rosie changed our opinion. Massive thank you to Rosie and Gary for all the help and hard work they are doing and of course the rest of the team as well. Nothing but an amazing team.
Michaela, thank you for leaving this review, it is much appreciated.
5/5
GoogleWe’ve been dealing with Sarah Bainbridge and the experience so far has been excellent! I run a Facilities Management business so really appreciate the level of customer service we have received especially around the efficiency with which Sarah has handled the whole process. Easily recommended.
Thank you!
5/5
GoogleEden and the rest of the team at the Winchester branch are a total pleasure to deal with. They have made a relatively nerve wracking purchase process incredibly stress free! With really clear and empathetic feedback and prompt responses. All working together as a team made dealing with anyone in the office a breeze as they were all fully informed and across the purchase which again made my life so much easier! Added to that the incredibly caring and human approach Eden gave me when I had secured the sale was a massive cut above the service I’ve received in the past from any other estate agents. I certainly wouldn’t hesitate in recommending them.
Thank you for taking the time to review your experience with us, Eden will be delighted!
5/5
GoogleAn effortless experience for us by using Gary and his team at Charters. We sought their advice at every step; from presenting the house, through photography and compliance certificates to signed tenancy agreement the process was seamless. They are friendly, helpful, highly professional, have a wealth of experience, and put us first throughout. Thank you!
Thank you for taking the time to review the service, it is much appreciated.
5/5
GoogleI had a viewing with Sarah Bainbridge who was absolutely amazing. She showed us around and made sure we understood where everything was and gave us some good tips and information which definitely helped us make the decision. Would definitely recommend going through Charters for a smooth and easy experience!
5/5
GoogleIt's a pleasure to meet Sarah. She knew we had just come to England with baby, She helped us find a house at the first time and patiently answered many of our renting procedures. She is a professional agent and I really appreciate her help.
Thank you for the review!
5/5
GoogleI enquired initially about a flat to rent in Winchester, Sarah emailed back swiftly and was so helpful finding the right flat for us; advising us that that flat was already in the process of being let and highly sought after, however she had an alternative we might like. She called me and explained everything in detail and even shared her WhatsApp with me so that she could send me a video tour, since we were 3hrs away! Sarah was personable, friendly and absolutely lovely. She answered all of my questions ridiculously quickly and made me feel so at ease, and we ended up going for the other flat that she had suggested! It was a bit of a nightmare trying to find somewhere to live in Winchester originally; however Sarah made it so smooth and easy and I have no doubt that even if there wasn't anything available at the time, then she would have done everything to collect my details etc so that she could contact us when something came up! Thank you Sarah and your team!
Chloe, this feedback is great to get and it will be passed to Sarah and her team, thank you!
5/5
GoogleThank you to Gary, Sarah and Christine. You guys do your jobs in a professional manner and you helped my family and I find the perfect home. If you are looking to rent use Charters and ask for Gary, Sarah and Christine and you will be taken care of. Thanks guys one happy individual!
Andrew, thank you for taking the time to review the service you received, it is much appreciated. The team will be delighted.
5/5
GoogleTeam efficiency working at its best. Very impressed with Gary and Sarah throughout the process, exceeded our expectations in respect of rental and provided initial useful advice to enable the property to be let swiftly. . All viewings and feedback reported promptly .
Nigel, thanks for the review, it is pleasing to hear and Sarah and Gary will be delighted with the feedback.
5/5
GoogleI would like to thank Sarah Bainbridge for her assistance helping my family and I to find a new private hiring. Sarah took the time to discuss and understand my family's needs and she was able to accurately match us with suitable properties in the local area. Fortunately, with Sarah's help we found a new home very quickly. Thank you!
Thank you Iain, it is much appreciated.
5/5
GoogleHad Sarah Bainbridge as estate agent. Moving from Germany to UK isn´t easy but she was always very helpful and gave her best to find a home for us. The contact was very lovely an I can give recommendation for Charters and especially for Sarah. I would consult her every time again. Thanks a lot.
Hello Petra, thank you so much for the review, this is great to hear.
5/5
GoogleTwo thumbs up (and a toe). The Charters team were absolutely brilliant. The team worked with us to identify a suitable property, and made the process fast and painless. A special thanks to Sarah for all her help.
Thank you!
5/5
GoogleCameron, from Charters Winchester has been so helpful to us so far in our property search. It has been very challenging to find our next home, but Cameron has gone above and beyond in helping us in our search, even though we're not selling with Charters. He always responds to emails, suggests properties and is prepared to personally seek out sellers to see if he can find us the right one.
Clare, thank you for taking the time to review the service you received. It is much appreciated.
5/5
GoogleWe spent months looking for a property to rent in Winchester. A difficult market and some pretty particular requirements made this a tough task. Sarah was fantastic. She delivered a real personal service and made sure we found the right place.
Thanks Alex, great news and we appreciate the review.
5/5
GoogleOur experience with finding a rented property though Charters was exemplary. Sarah was very personable and seemed driven to ensure we found a property we liked. She lined up a full day of viewings, which we were shown by the equally pleasant Rosie and Gary, including a last minute addition that we ended up putting in an offer for.
Louis, thank you for leaving this review, it is much appreciated.
5/5
GoogleI have nothing but good things to say about Charter’s Winchester! From first viewing to exchanging contracts, the whole team has been incredibly responsive, friendly and always professional in everything they’ve done. In particular, Peter and Stephanie have been so helpful and are always willing to go the extra mile to help get things done. They really are a level apart from other agents I’ve dealt with and I wouldn’t hesitate in using them in the future. Thank you Charters!
Thank you for the review Charlotte, it is much aoppreciated.
5/5
GoogleCannot praise Sarah and Gary enough. They dealt with the rent of our house with extreme professionalism and dedication. We felt updated and supported. They suggested us on the best course of action always respecting our views. It was a truly stress free experience. Thank you Charters
Tania, thank you, this is great to here.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Charters is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.
Negotiator Awards by year, 2017 to 20242024 1 Gold, 3 Bronze and 1 Highly Commended The Negotiator Awards 2024 winners
2023 1 Highly Commended The Negotiator Awards 2023 winners
2022 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 1 Silver The Negotiator Awards 2021 winners
2019 1 Gold The Negotiator Awards 2019 winners
2018 2 Gold and 1 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
Charters is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Winchester has the most, with 2,888 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.
