Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,164 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,164 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
1,902
Reviews on Trustpilot
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
Showing 1,287 reviews on Google only. Show every review
5/5
GoogleVery good agency. The whole experience has been easy and quick, the team is very responsive and I deal particularly with Sarah Bainbridge who was friendly and professional at the same time and she understood my needs. Recommended!
Thank you for the review!
5/5
GoogleCharters were great in our search for a property. Sarah was so helpful and eager to help us throughout the process. Highly recommend
Thank you Caitlin!
5/5
GoogleHaving worked with a lot of Estate Agents over the last year Charters have been one of the best. Cameron in particular has been very responsive, helpful and friendly!
Hannah, thank you for the review, feedback is important and much appreciated.
5/5
GoogleSarah and Rosie at Charters have been very professional, kind and helpful with my search - going above and beyond to negotiate a very odd request for me. I can't wait to move in to my new home!
Sophie, thank you for taking the time to review the service you received. It is much appreciated.
5/5
GoogleCharters Estate Agents are among the best agencies that I dealth with. Ms. Rosie Mott is one of the best employees who provide great help and positive attitude for clients.
Thank you Mohamed, this is much appreciated.
5/5
GoogleAbsolute pleasure to deal with, very professional. Sarah made everything so easy for us and negotiated a really good deal.Thank you Charters Winchester.
Thank you so much for the review!
5/5
GoogleCharters at Winchester were amazing at helping me and my partner look for a place to rent. Professional and efficient, we would fully recommend to anyone wanting a personable service from a cut throat industry.
Thank you for taking the time to review the service you received. It is much appreciated.
5/5
GoogleThank you very much for the professional service. The appointment scheduling and viewing with Rosie, she was very responsive, helpful and cheerful, made us felt comfortable during the viewing. Thank you for Gary and Rosie for making the whole process easy and efficient.
Ethan, thank you for leaving this review, it is much appreciated.
5/5
GoogleAs agents go these guys are at the better end. Know the properties they are showing, answered all questions honestly and professionally. I cannot speak to the back end process - but the showing and client engagement is excellent and attentive and if I was a seller I would really appreciate that as I would know the agent was doing a great job
Thank you for the feed back, really appreciates this.
5/5
GoogleOur main point of contact has been Sarah Bainbridge who has been very responsive and helpful with all our questions. On the whole the staff have all been very helpful when Sarah is not around. It seems they have a good system in finding who we are quickly and that helps with an accurate response.
Thanks David, much appreciated.
5/5
GoogleFantastic service from Charters in Winchester. Sarah goes above and beyond to assist with finding suitable places and keeping you updated. I would definitely recommend them for rentals.
Thank you, this is much appreciated!
5/5
GoogleSarah Bainbridge from Charters Estate Agents provided an excellent service, friendly (which counts for a lot), professional and prompt reply to all my queries. I'm now looking forward to my relocating to Hampshire!
Thank you the review, it is much appreciated.
5/5
GoogleCharters have proven themselves to provide a professional service. Rosie in particular has provided prompt responses to any queries I've had throughout the rental process. Strongly recommend their services.
Thank you for taking the time to review the service you received.
4/5
GoogleThank you very much, Sarah at Charters! You were so helpful in our search for a house; not only were you always quick to respond to our queries, you regularly sent us listings that you thought were suitable for our family. We really appreciated it!
Thanks Jason, this is great to hear.
5/5
GoogleVery happy with Charters Winchester - great communication and Sarah Bainbridge is very helpful and made things easy for me. Looking forward to the new home. Many thanks and wishing you all the very best.
Najiha, thank you for taking the time to review the service you received. It is much appreciated.
5/5
GoogleJust like to say a big thank you to Gary and Sarah for their time and effort in securing a new tenant for our property in Winchester. It was very professional and they kept me informed at all times. Tony
Hi Tony, thanks so much the review.
5/5
GoogleI had a fantastic experience with Charters Estate Agents in Winchester. Sarah was fantastic and was incredibly helpful whilst helping to find me a brilliant rental property. Would highly recommend!
Thanks for the review Jamie!
5/5
GoogleMany thanks to Helen Nicol and the team at the Winchester branch of Charters for being amazingly helpful and understanding during our time at our property. Would definitely rent through this agent again and highly recommend using them.
Bal, thank you for the review.
5/5
GoogleLeslie Yonta was very supportive in helping us wade through all the paperwork. Also, the lettings negotiator - Sarah Bainbridge did a great job at handholding us until we found the right place for our family. Thank you very much Charters!
Rozmin, thank you for leaving this review, it's much appreciated.
5/5
GoogleSarah was so friendly and helpful in the process of finding our next home. As a newcomer to the UK I was really grateful for her time and expertise, and she's a great driver!
Thank you and welcome!
5/5
GoogleMe and my friend have been looking for a flat for months, Charters where super helpful in this journey. Sarah in particular made us feel as if we where a propriety, and found us the most perfect flat.
Thank you for the review!
5/5
GoogleThank you Sarah and all at Charters for going above and beyond to help me find a rental property. Thank you for answering all my questions so promptly, for finding me new properties to view when others didn’t fit and for being so friendly and kind throughout the process. I can highly recommend Charters to anyone looking for property.
Thank you for the review Heather, it is much appreciated.
4/5
GoogleIncredibly patient and helpful lettings team who went above and beyond to try to help us find a rental property. We always felt like we were front of mind when new properties came on the market and Sarah even held viewings after hours to accommodate us. The only reason for 4 not 5 stars was that ultimately they didn’t have the property for us.
Thank you Charlotte.
5/5
GoogleDealt with the leggings team recently and everything was handled brilliantly. Fast, efficient, friendly and helpful service. Sarah was great all the way through. Definitely recommend them to anyone.
Thanks Andy!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Charters is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in seven years, the group and its branches: 2025, 2024, 2022, 2021, 2019, 2018, 2017.
Negotiator Awards by year, 2024 to 20172024 1 Gold, 3 Bronze and 1 Highly Commended The Negotiator Awards 2024 winners
2023 1 Highly Commended The Negotiator Awards 2023 winners
2022 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 1 Silver The Negotiator Awards 2021 winners
2019 1 Gold The Negotiator Awards 2019 winners
2018 2 Gold and 1 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
Charters is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2026, 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Winchester has the most, with 2,888 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.
