Trusted Agent profile · Hampshire and Surrey

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Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

4.9

★★★★★ Excellent

4,163 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,163 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,304

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

Trustpilot logo

1,901

Reviews on Trustpilot

All 6 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers263 reviews

5.0 / 5 Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Graham, 29 December 2017Read all 263 from sellers

Buyers382 reviews

5.0 / 5 Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Helen, 22 January 2018Read all 382 from buyers

Landlords56 reviews

5.0 / 5 Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Phil, 16 August 2016Read all 56 from landlords

Tenants100 reviews

5.0 / 5 After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Rhys, 19 December 2017Read all 100 from tenants

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Charters is among The Negotiator Awards 2025 winners.

Negotiator Awards winners in seven years, the group and its branches: 2025, 2024, 2022, 2021, 2019, 2018, 2017.

Negotiator Awards by year, 2024 to 2017

Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.

EA Masters

Charters is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2026, 2020.

EA Masters by year, 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Reviews on Google

Showing 1,287 reviews on Google only. Show every review

5/5

Google

Excellent customer service from Sarah and Gary at Charters Winchester. Would highly recommend them. Thank you Caroline Bartlett

Callum · 28 October 2022 · Charters Winchester

Agent replied · 28 October 2023

Callum, thank you for the review.

5/5

Google

We relet a property. Leslie Yonta in lettings was helpful and efficient at every stage, and the process ran smoothly.

Chris · 28 October 2022 · Charters Winchester

Agent replied · 28 October 2023

Thank you so much Chris! Leslie will be ever so pleased with this feedback.

5/5

Google

Everyone that we dealt with was very professional and responsive. We were helped through every stage of the letting process and when talking over the phone and in person, the people we dealt with were all super helpful.

E · 28 October 2022 · Charters Winchester

Agent replied · 28 October 2023

Thank you for taking the time to review your experience with us, it is much appreciated.

5/5

Google

Dealt with Rosie who was extremely helpful, got our offer proposed and accepted very quickly and everything has been very smooth so far

D · 28 October 2022 · Charters Winchester

Agent replied · 28 October 2023

This is great to hear and all the best moving forward!

5/5

Google

Brilliant service from Gary and his team - thank you so much for all your assistance. Best estate agent in Winchester!

Natalie · 28 October 2022 · Charters Winchester

Agent replied · 28 October 2023

Thank you for leaving this review, it is much appreciated.

5/5

Google

Amazing!!! Sarah Bainbridge has been a star! Im a first time renter and she’s gone above and beyond to help me! Thankyou so much❤️

Grace · 28 October 2022 · Charters Winchester

Agent replied · 28 October 2023

Thank you Grace, Sarah will be delighted with this review!

5/5

Google

Worked with Leslie and Rosie to arrange our move to a rental property. Couldn’t fault either of them, they were quick to respond and answered all our questions.

Nico · 28 October 2022 · Charters Winchester

Agent replied · 28 October 2023

Thank you for the review, this is great to hear.

5/5

Google

Very responsive and helpful. Sarah Bainbridge is absolute pleasure to work with. Many thanks, Charters

N · 28 October 2022 · Charters Winchester

Agent replied · 28 October 2023

Thank you!

5/5

Google

The team are excellent, especially Amy who conducted a viewing with us - she was very professional, knowledgeable and helpful.

Craig · 28 October 2022 · Charters Winchester

Agent replied · 28 October 2023

Thank you Craig!

5/5

Google

I was luckily meet very nice staff from Charters Miss Sarah Bainbrudge, she was very responsible, quick respond. She gave me a big help. Thanks very much.

Dan · 28 October 2022 · Charters Winchester

Agent replied · 28 October 2023

Thank you for the review, it is much appreciated.

5/5

Google

Great agency, Sarah was so helpful and assisted us finding a great place in Winchester. I would recommend her to everyone I know for assistance in securing a place

Storm · 28 October 2022 · Charters Winchester

Agent replied · 28 October 2023

Storm, thank you for taking the time to review the level of service you received. It is much appreciated.

5/5

Google

Charters have been excellent right from the start, from the outset Peter Sterling was excellent and very through and helpful, but our special thanks go to Jonny Grey who was exceptional in doing all the viewings, very professional and diligent and personable all the right qualities for installing confidence in us as sellers we were in safe hands nothing was too much trouble in keeping contact with us.

Patrick · 28 October 2022 · Charters Winchester

Agent replied · 28 October 2023

Patrick, thank you for taking the time to review the service you received, this is appreciated and Peter and Jonny will be delighted.

5/5

Google

Great service from Charters - we’re moving back to the U.K. and Sarah Bainbridge was so helpful sending us all the property details and videos, answering our questions, keeping us updated and following up

Claire · 28 October 2022 · Charters Winchester

Agent replied · 28 October 2023

Thank you for reviewing the service you received, Sarah will be delighted.

5/5

Google

They made everything so clear and were always very prompt with their replies. Would definitely reccomend to anyone looking to move! Special thanks to Rosie as well who was especially helpful throughout the whole process.

Matthew · 28 October 2022 · Charters Winchester

Agent replied · 28 October 2023

Thanks for the review, it is much appreciated.

5/5

Google

Excellent experience at charters! Especially thanks for Sarah and Gary’s help I have successfully rented the property I want!

Bi · 28 October 2022 · Charters Winchester

Agent replied · 28 October 2023

Thank you for reviewing the service received. Sarah and Gary will be delighted with this feedback.

5/5

Google

The process was really professional, they responded immediately to our any questions and we had a lovely, very helpful agent Sarah Bainbridge. We could only recommend her and the agency.

Eszter · 28 October 2022 · Charters Winchester

Agent replied · 28 October 2023

Thanks Eszter for the review, it is much appreciated and great to here.

5/5

Google

What a lovely team. I found my dream apartment and the whole process was made so easy by Gary and the team. Response rate was excellent and everything went very smoothly. Thanks!

Emma · 28 October 2022 · Charters Winchester

Agent replied · 28 October 2023

Thank you Emma!

5/5

Google

Great quick response to enquiries about viewings and they keep you in mind for similar properties. The staff are very personable and helpful with any requests. I was helped through the process of quickly finding a property by Sarah Bainbridge, who was very understanding of my requirements.

Connor · 28 October 2022 · Charters Winchester

Agent replied · 28 October 2023

Thank you Connor, Sarah will be delighted.

5/5

Google

Thank you to Gary, Sarah and everyone at Charters for making the letting process seem so swift and simple. Unlike what we were expecting, your well oiled machinery allowed us to be angst free and made the whole thing appear seamless!

Mervyn · 28 October 2022 · Charters Winchester

Agent replied · 28 October 2023

Thank you for the feedback Mervyn, much appreciated.

5/5

Google

I have used Charters many times for renting out our flat. They are an extremely friendly, helpful and professional team. I can highly recommend them.

Juliet · 28 October 2022 · Charters Winchester

Agent replied · 28 October 2023

Thanks Juliet!

5/5

Google

Terrific service from Charters in Winchester. The team dealt with my enquiry to let our property quickly and efficiently so I'm very pleased.

Paul · 28 October 2022 · Charters Winchester

Agent replied · 28 October 2023

Thank you Paul, this is great to hear. We appreciate the review too.

5/5

Google

One of the best experiences we have had with an estate agents, Sarah and the team made finding our new home so easy and quickly. Would highly recommend and definitely will use them again

Jack · 28 October 2022 · Charters Winchester

Agent replied · 28 October 2023

Jack, thank you for taking the time to review the service you received. It is much appreciated.

5/5

Google

A very positive experience dealing with both the sales (Jo) and Lettings teams (Gary). Gary in particular was very knowledgeable and helpful in assisting us in choosing a house to purchase as a buy to let and the letting it for us. His market knowledge was bang on.

Natasha · 28 October 2022 · Charters Winchester

Agent replied · 28 October 2023

Thank you for taking the time to review the service you have received, it is much appreciated.

5/5

Google

Gary, Sarah and Christina were all excellent and arranged two head-to-head viewings at very short notice, as well as alerting me to a suitable property that had that day become available. Highly recommended!

M · 28 October 2022 · Charters Winchester

Agent replied · 28 October 2023

Thank you for the review!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,887 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.

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