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Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

4.9

★★★★★ Excellent

4,162 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,162 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,304

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

Trustpilot logo

1,900

Reviews on Trustpilot

All 6 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Charters is among The Negotiator Awards 2025 winners.

Negotiator Awards winners in seven years, the group and its branches: 2025, 2024, 2022, 2021, 2019, 2018, 2017.

Negotiator Awards by year, 2024 to 2017

Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.

EA Masters

Charters is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2026, 2020.

EA Masters by year, 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Reviews on Google

Showing 1,287 reviews on Google only. Show every review

5/5

Google

Thank you for the team at Charters for more or less managing both the purchase of our new home, as well as simultaneously going above and beyond in coordinating: a) Our mortgage offer, through a third party b) The sale of our existing property, chasing of solicitors on both sides. This played a massive role in enabling us to complete, on time, prior to the new year. Charters have by all rights exceed our expectations in what we expected. And we would very much recommend them to others. Thank you for ensuring we could spend Christmas day in our new home!

James · 1 January 2023 · Charters Farnham

Agent replied · 30 July 2023

Thank you James, for taking your time to review the service received.

5/5

Google

Charters are simply "The Best"! I placed my home on with them and it was sold within four days for the full asking price! The Charters team of Harry, Nick and Jamie were all very friendly, professional and informative; always at the end of the phone and ready to help or advise me during what can be a stressful time. To be honest Charters were my first choice within a myriad of estate agents. I will be looking to buy next year and Charters are already on my "speed dial"!

GINA · 1 January 2023 · Charters Farnham

Agent replied · 30 July 2023

Hello Gina, thank you for the feedback. The Farnham team will be so pleased with this.

5/5

Google

I was very happy with the service I received from Charters. Mike & his team were friendly, informative & professional. They kept me updated at all times and promptly answered any queries I had. Would definitely recommend them

Kim · 2 December 2022 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 30 July 2023

Thank you so much Kim, it is much appreciated.

5/5

Google

Heartily recommended: Gary has that valuable combination of being knowledgable and nice to deal with.

Fred · 2 December 2022 · Charters Winchester

Agent replied · 28 October 2023

Thank you for the review Fred, it is much appreciated.

4/5

Google

Very helpful when it came to renting a property - Rosie listened to what I was interested in and when a suitable property came up contacted me straightaway (and it was exactly what I was looking for). Chris H

Chris · 2 December 2022 · Charters Winchester

Agent replied · 28 October 2023

Hi Chris, your review is greatly appreciated.

5/5

Google

Sarah was great from our initial enquiry, to the viewing and securing our tenancy!

Cate · 2 December 2022 · Charters Winchester

Agent replied · 28 October 2023

Thank you for the review Cate.

4/5

Google

Rosie was very helpful in arranging viewings of several rental properties and was able to answer any questions I had. Very good service.

Helen · 2 December 2022 · Charters Winchester

Agent replied · 28 October 2023

Thank you Helen for taking your time to review the service received.

5/5

Google

Charter estate agent you are the best agent. Sarah Bainbridge I LOVE your beautiful and selfless heart.the best I have seen

Ojike · 2 December 2022 · Charters Winchester

Agent replied · 28 October 2023

Thank you so much. Sarah will be delighted to hear this.

5/5

Google

Laura the mortgage processor has been amazing! Reassured us throughout the process giving us regular updates. We couldn’t ask for anyone better to help us!

Mia · 2 December 2022 · Charters Winchester

Agent replied · 28 October 2023

Thank you for the feedback, really appreciates this.

4/5

Google

We had a great experience with Sarah from taking our details to finding us properties to view, following up and checking in. She was diligent and hard working and we really appreciated the time she put in. We would definitely use Charters again for either renting or buying just because of the professional and caring nature of their business.

Danielle · 2 December 2022 · Charters Winchester

Agent replied · 28 October 2023

Thank you Danielle, for the amazing review!

5/5

Google

Very quick and efficient estate agents. Sarah was really lovely and helpful during viewings and arranged multiple in one day for us which was really handy!

Alisha · 2 December 2022 · Charters Winchester

Agent replied · 28 October 2023

Thanks Alisha for the wonderful review!

5/5

Google

Was looking for a property with several restricted criteria, withing a short period, I am very happy with the service provided by the Charters, specially Sarah Bainbridge, who was immensely helpful and was very flexible with viewing appointments etc, Thank you Sarah and the Team Charters!!

Lanka · 2 December 2022 · Charters Winchester

Agent replied · 28 October 2023

Thank you Lanka for reviewing the service received

5/5

Google

The team at Charters are extremely professional, responsive and supportive - especially Rosie Mott, who took time out at very short notice to find my ideal flat in Winchester - thank you!

Simon · 2 December 2022 · Charters Winchester

Agent replied · 28 October 2023

Thank you Simon. We are so pleased to hear you had a positive experience.

5/5

Google

An exemplary service from the team at Winchester specifically Lettings negotiator Rosie Mott, who is friendly, informative, knowledgeable and very professional. Thanks Rosie you're doing a great job! Best wishes, Catherine

Catherine · 2 December 2022 · Charters Winchester

Agent replied · 28 October 2023

Hi Catherine, thanks for the wonderful review.

5/5

Google

Excellent Letting Services from start to finish and found Charters Estate Agents a very professionally run estate agency. I would highly recommend Sarah Bainbridge from the Winchester branch to deal with any lettings surrounding Winchester and further beyond! 🏠🙏 …

Deon · 2 December 2022 · Charters Winchester

Agent replied · 28 October 2023

Thank you for the review, it is much appreciated.

5/5

Google

Charters were brilliant to deal with in finding a rental property. Sarah was able to organise a viewing for us really quickly and helped us enormously throughout the whole process. Very happy with my experience.

Will · 2 December 2022 · Charters Winchester

Agent replied · 28 October 2023

Hi Will, thanks for reviewing the service received. We are so pleased to hear you had a positive experience.

5/5

Google

From the very outset of initial contact Charters Winchester showed an incredibly high level of service, professionalism, efficiency and determination to provide an outstanding service. Making contact with me out of hours Sarah Bainbridge, of Winchester branch, was off the scale amazing throughout the process of helping assist the securing of a letting. Having carefully listened to our wishes Sarah left it with her to schedule viewings of 5 properties which were spoken through knowledgeably and with care and consideration. Sarah really was an allie to both potential tenant and landlord as she caringly shared the relevant facts in a highly professional to serve both very important parties. Her manner was incredibly open and reassuring and her sharing of the progress of the deal and the efficiency in which she completed the agreed next actions was a pleasure to behold. Having rented and sold and purchased on more occasions that wish to remember Sarah made this entire process slick, efficient, zero stress and a joy to behold. Can’t recommend Sarah and Charters highly enough and that is from a fussy person in life who gives a lot but also expects a lot and Sarah and Charters Winchester by Jove certainly delivered. Whether you are a landlord, buyer, seller Sarah and Charters will do you most proud. Beyond Sarah, when arriving in branch I was greeted with respect and a keen willingness to be heard so they could help and provide a first class service. Upon ringing branch I was helped with full attention with a cheerful reply and again a keen willingness to be helped and reassured my question or issue would be resolved. Charters Winchester are clearly outstanding at what they do and all are on it to ensure an efficient service is provided. Impressive stuff and huge thanks to Sarah Bainbridge ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ and to the branch 👍

Nigel · 2 December 2022 · Charters Winchester

Agent replied · 28 October 2023

Thank you for reviewing the service received. The team will be delighted with this feedback.

5/5

Google

Gary, Cheryl and the whole team at Charters have been terrific in supporting us to find a private rental option for our Ukrainian guest family. Very professional, great communication and patience to explain the process to someone unfamiliar with the UK rental process. Bravo!

Sue · 2 December 2022 · Charters Winchester

Agent replied · 28 October 2023

Sue, thank you so much for the review. The team will be so pleased with this!

5/5

Google

Moving from abroad to live in Winchester and needing to balance relocation teams and complicated timelines. I was extremely grateful to the Charters team and in particular to Rosie Mott who has been patient, helpful and quick in responding to all we need to manage the complexity of an international move. Great service, honest and professional. I’m pleased to recommend Rosie and the team.

Adam · 2 December 2022 · Charters Winchester

Agent replied · 28 October 2023

Thanks Adam for taking your time to review the service received.

5/5

Google

I don't often write reviews unless I receive exceptional service or spot one or more people in an organisation that excel. In this instance, I'd strongly recommend Charters Estate Agents in Winchester for their professionalism. Special mention for Rosie Mott and Gary for the level of customer service they have provided. Charters systems, processes and procedures ensures everything is covered off and as a landlord you don't need to keep chasing or seeking progress reports. Well done Charters.

Paulhow · 2 December 2022 · Charters Winchester

Agent replied · 28 October 2023

Thank you for sharing your positive review of our service. It is much appreciated.

5/5

Google

I recently re-let my flat with Charters and had an excellent experience with the agents there. I live overseas so having people 'on the ground' that I can trust is important to me and both Sarah and Gary were brilliant in their prompt and detailed communication and in securing the most trustworthy tenant willing to pay the highest monthly fee. I highly recommend.

Jonathan · 2 December 2022 · Charters Winchester

Agent replied · 28 October 2023

Hello Jonathan. Thank you so much for the wonderful review!

5/5

Google

Simply a first class service from start to finish as an executor to my late mothers estate I would thoroughly recommend them to anyone selling a property . I would especially like to thank Nick for the help and customer care he gave to me. Many, many thanks!

Richard · 2 December 2022 · Charters Farnham

Agent replied · 30 July 2023

Thank you, Nick will be delighted with this feedback.

5/5

Google

Estate agents generally get a bad press but our experience with Charters has been amazing. They have been with us all the way through what has been a turbulent period in the housing market and their help and advice has been invaluable. We have finally exchanged so thank you Harry ,you and your team have been amazing thank you all so much you are true professionals.

David · 2 December 2022 · Charters Farnham

Agent replied · 30 July 2023

Thank you David. The team will be greatly pleased with this!

5/5

Google

We've had a brilliant experience searching for our first home with Charters. We've found the team to be thoughtful, warm, upfront and pragmatic. We felt the team was listening to what we're looking for and genuinely interested in helping us find the right home among the beautiful homes they represent.

Julia · 2 December 2022 · Charters Farnham

Agent replied · 30 July 2023

We are so happy to hear you had a great experience with us! Thank you Julia.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,886 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.

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