5/5
Rating only, no written review.
Agent replied · 30 July 2023
Thank you so much for the 5 star review.

Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,163 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,163 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
1,901
Reviews on Trustpilot
All 6 offices
Tell us what you need and up to 3 trusted local agents will be in touch.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Charters is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in seven years, the group and its branches: 2025, 2024, 2022, 2021, 2019, 2018, 2017.
2024 1 Gold, 3 Bronze and 1 Highly Commended The Negotiator Awards 2024 winners
2023 1 Highly Commended The Negotiator Awards 2023 winners
2022 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 1 Silver The Negotiator Awards 2021 winners
2019 1 Gold The Negotiator Awards 2019 winners
2018 2 Gold and 1 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
Charters is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2026, 2020.
2020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Showing 1,287 reviews on Google only. Show every review
5/5
Rating only, no written review.
Thank you so much for the 5 star review.
1/5
Dangerous parking of the company car, please park to avoid accidents
5/5
Fantastic experience dealing with Charters' Winchester office. The whole team - and especially Sarah Bainbridge - has been extremely efficient, friendly and helpful throughout the process. I recommend them without hestitation.
Thank you for the review! We appreciate the recommendation!
5/5
I couldn’t recommend using Charters and Mark Dryhurst more. The clients and market knowledge that Mark has enabled us to secure a sale quickly and for more than we were expecting. Charters is worth every penny in fees.
Thank you for the review Lauren, it is much appreciated.
5/5
Charters Estate Agents in Winchester have been fantastic in my House purchase journey. The whole team have really assisted me in the process of buying our family home and my main contact Mark Dryhurst was instrumental makings sure the sale went smoothly and in helping me understand the process from start to finish as this was my first time buying a house in the UK. The Charters process was great with regular updates and it enabled a clear communication channel between myself and the Seller. I would recommend Charters Winchester to anyone who is looking to buy a house and sell a house. Many thanks again for all the help. Much appreciated.
Thanks Tony for leaving this review! The team will be so pleased to hear this.
5/5
I can’t recommend Charters Farnham more. This was our first house purchase, and Nick Degoede was excellent thought the entire process. With a few delays during our purchase, Nick was always on hand to help to try to resolve the issues between the sellers solicitors and ours. His communication was great, and always replied to phone calls or emails in a timely manner. Overall, Charters Farnham made our first house purchase a good experience. Would recommend to others.
Scott, thank you for leaving the review, Nick and the Farnham team will be delighted.
5/5
I recently used Charters Estate Agents in Farnham for the viewing stages and early stages of referencing for my new rental property. Dee and Nick were my primary point of contact and I couldn't be happier with their service. They were both incredibly professional and knowledgeable throughout the process, always available to answer any questions I had and provide guidance. Dee's expertise in the local market and Nick's attention to detail were invaluable during the viewing stages, they were able to show me properties that met all of my criteria and were in my budget. During the referencing stage, Nick was extremely efficient and thorough, ensuring that everything was completed in a timely manner. I would highly recommend Charters Estate Agents to anyone looking for a top-notch estate agent, they made the process of finding and renting a new property a breeze.
Thanks Jack, for taking your time to review the service received.
5/5
This is a real team of professionals who helped us quickly and easily arrange everything and move to our new home as soon as possible. This is our first experience of renting an apartment in UK, we were told everything and we were able to do everything without any problems. Separately, I want to say a big thank you to Adriene Hill. You are a professional and a very kind person. Thanks to the whole team Charters Estate Agents Alton !
Thanks for reviewing the service received. We are so pleased to hear you had a positive experience.
5/5
Thank you to Gary and Sarah for a quick turn around for our house in Winchester. Lovely to meet Sarah and put a face to a name. Thank you for your professionalism and good humour.PositiveResponsiveness, Professionalism
Thank you Jane!
5/5
Great experience as a first time buyer using Charters Chandlers Form
Thank you for the wonderful feedback Ben.
5/5
Really helpful staff and found what we were looking for quickly! Special thanks to Rosie for being so fab.
5/5
Really thankful to Sarah for the help in finding our new property and helping us to understand and get through the rental process
Hi Cam! Thank you for sharing your positive review of our service.
5/5
Rosie Mott delivered a polite, professional service and gave continuous updates on the property. Recommended if you are looking for a property.
Thank you Mark for the review.
5/5
Lovely customer service and friendly staff. The woman who show us the property was Rosie Mot which was really kind and always helpful to answer our questions.
Thank you for the review! Have a great day.
5/5
Sarah Bainbridge has been the most helpful estate agent, she’s really helped us clear up a few things that were mis-communicated Appreciate it a lot
Thank you Sarah.
5/5
Amazing service received from Charters, I've been dealing with Rosie and she's been really polite and friendly throughout the entire process. Would definitely recommend Charters and Rosie to anyone looking to rent
Hi Linda. Thank you so much for reviewing the service received. Rosie will be thrilled with this feedback.
5/5
Rosie from Charters Winchester has successfully let my property in Colden Common within a week of taking instruction. She's both professional & efficient. Great Job Rosie, thank you x
Hi Steve, thank you for leaving this review!
5/5
Sarah Bainbridge was excellent in helping me identify and see a range of suitable flats to rent. I was impressed with her flexibility and organising visits at a convenient time for me. Professional, punctual, well briefed and excellent at guiding me - that’s how I describe this young professional. Thank you!
Hi Stella, your review is greatly appreciated. Sarah will be delighted with this feedback.
5/5
I was very impressed by the level of service we received from everyone at Charters throughout our house sale. Mark Dryhurst was very professional and called regularly with updates and we felt completely in the loop with everything at all stages. He was also very open and upfront at the start about sale prices and length of time for different elements.
Thank you Laura, for taking your time to review the service received.
5/5
I instructed Charters on an estate sale. All aspects of their service were excellent right from the first contact to book a valuation. The sale process took a few months but there was always clear communication from Mark and the team. Once we had agreed a sale, the progression team took over and brought the sale to a speedy conclusion. I would highly recommend Charters and would have no hesitation in using them again.
Thank you David, this is much appreciated.
5/5
Outstanding service throughout, couldn’t recommend Charters highly enough! I’ve been dealing with Rosie and she has been amazing. She has gone above and beyond to ensure that all expectations were met and her communication is impeccable. Hope to deal with Rosie and Charters for the foreseeable future.
Hi Dan, thank you for the review. Rosie will be so pleased with this feedback.
5/5
Charters have successfully marketed and managed our property over the last 3 years. On the most recent tenant change they have been superb in showing potential clients around and arranging the necessary paperwork to get new tenants in on time. Throughout their customer service has been excellent.
Thanks Nick for taking your time to review the service received.
5/5
I highly recommend Charters. They recently handled the sale of our property and we were absolutely delighted with the standard of service. They were professional, attentive, polite and extremely good at following up, both with potential buyers but also in handling a lot of the "behind the scenes" activities. In particular, Mark Dryhurst was outstanding. His communication skills, empathy and knowledge of the market were superb throughout. All in all, Mark and the team at Charters Winchester made the whole process quite painless and we would have no hesitation in using them again in the future.
Thank you Gordon for this review! The Winchester team will be so pleased to hear this.
5/5
My experience with Charters has been excellent. Rosie Mott handled all my viewings; she was responsive and on top of it all! She has been quick to understand my requirements and we have had clear and seamless communication throughout the process. Looking for a home from overseas is challenging and stressful, but Rosie really brought a lot of comfort to me by being so accessible at all times. I recommend her highly for anyone looking to let 👌
Thank you Sara for the feedback, it is much appreciated.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Winchester has the most, with 2,887 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.