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Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

4.9

★★★★★ Excellent

4,163 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,163 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,304

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

Trustpilot logo

1,901

Reviews on Trustpilot

All 6 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Charters is among The Negotiator Awards 2025 winners.

Negotiator Awards winners in seven years, the group and its branches: 2025, 2024, 2022, 2021, 2019, 2018, 2017.

Negotiator Awards by year, 2024 to 2017

Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.

EA Masters

Charters is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2026, 2020.

EA Masters by year, 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Reviews on Google

Showing 1,287 reviews on Google only. Show every review

5/5

Google

Rating only, no written review.

Ante · 2 March 2023 · Charters Farnham

Agent replied · 30 July 2023

Thank you so much for the 5 star review.

5/5

Google

Fantastic experience dealing with Charters' Winchester office. The whole team - and especially Sarah Bainbridge - has been extremely efficient, friendly and helpful throughout the process. I recommend them without hestitation.

Nige · 31 January 2023 · Charters Winchester

Agent replied · 28 October 2023

Thank you for the review! We appreciate the recommendation!

5/5

Google

I couldn’t recommend using Charters and Mark Dryhurst more. The clients and market knowledge that Mark has enabled us to secure a sale quickly and for more than we were expecting. Charters is worth every penny in fees.

Lauren · 31 January 2023 · Charters Winchester

Agent replied · 28 October 2023

Thank you for the review Lauren, it is much appreciated.

5/5

Google

Charters Estate Agents in Winchester have been fantastic in my House purchase journey. The whole team have really assisted me in the process of buying our family home and my main contact Mark Dryhurst was instrumental makings sure the sale went smoothly and in helping me understand the process from start to finish as this was my first time buying a house in the UK. The Charters process was great with regular updates and it enabled a clear communication channel between myself and the Seller. I would recommend Charters Winchester to anyone who is looking to buy a house and sell a house. Many thanks again for all the help. Much appreciated.

Tony · 31 January 2023 · Charters Winchester

Agent replied · 28 October 2023

Thanks Tony for leaving this review! The team will be so pleased to hear this.

5/5

Google

I can’t recommend Charters Farnham more. This was our first house purchase, and Nick Degoede was excellent thought the entire process. With a few delays during our purchase, Nick was always on hand to help to try to resolve the issues between the sellers solicitors and ours. His communication was great, and always replied to phone calls or emails in a timely manner. Overall, Charters Farnham made our first house purchase a good experience. Would recommend to others.

Scott · 31 January 2023 · Charters Farnham

Agent replied · 30 July 2023

Scott, thank you for leaving the review, Nick and the Farnham team will be delighted.

5/5

Google

I recently used Charters Estate Agents in Farnham for the viewing stages and early stages of referencing for my new rental property. Dee and Nick were my primary point of contact and I couldn't be happier with their service. They were both incredibly professional and knowledgeable throughout the process, always available to answer any questions I had and provide guidance. Dee's expertise in the local market and Nick's attention to detail were invaluable during the viewing stages, they were able to show me properties that met all of my criteria and were in my budget. During the referencing stage, Nick was extremely efficient and thorough, ensuring that everything was completed in a timely manner. I would highly recommend Charters Estate Agents to anyone looking for a top-notch estate agent, they made the process of finding and renting a new property a breeze.

Jack · 31 January 2023 · Charters Farnham

Agent replied · 30 July 2023

Thanks Jack, for taking your time to review the service received.

5/5

Google

This is a real team of professionals who helped us quickly and easily arrange everything and move to our new home as soon as possible. This is our first experience of renting an apartment in UK, we were told everything and we were able to do everything without any problems. Separately, I want to say a big thank you to Adriene Hill. You are a professional and a very kind person. Thanks to the whole team Charters Estate Agents Alton !

Шаповалова · 11 January 2023 · Charters Alton

Agent replied

Thanks for reviewing the service received. We are so pleased to hear you had a positive experience.

5/5

Google

Thank you to Gary and Sarah for a quick turn around for our house in Winchester. Lovely to meet Sarah and put a face to a name. Thank you for your professionalism and good humour.PositiveResponsiveness, Professionalism

Jane · 9 January 2023 · Charters Winchester

Agent replied · 28 October 2023

Thank you Jane!

5/5

Google

Great experience as a first time buyer using Charters Chandlers Form

Ben · 1 January 2023 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 30 July 2023

Thank you for the wonderful feedback Ben.

5/5

Google

Really helpful staff and found what we were looking for quickly! Special thanks to Rosie for being so fab.

Liam · 1 January 2023 · Charters Winchester

5/5

Google

Really thankful to Sarah for the help in finding our new property and helping us to understand and get through the rental process

Cam · 1 January 2023 · Charters Winchester

Agent replied · 28 October 2023

Hi Cam! Thank you for sharing your positive review of our service.

5/5

Google

Rosie Mott delivered a polite, professional service and gave continuous updates on the property. Recommended if you are looking for a property.

Mark · 1 January 2023 · Charters Winchester

Agent replied · 28 October 2023

Thank you Mark for the review.

5/5

Google

Lovely customer service and friendly staff. The woman who show us the property was Rosie Mot which was really kind and always helpful to answer our questions.

DIMITRA · 1 January 2023 · Charters Winchester

Agent replied · 28 October 2023

Thank you for the review! Have a great day.

5/5

Google

Sarah Bainbridge has been the most helpful estate agent, she’s really helped us clear up a few things that were mis-communicated Appreciate it a lot

Sarah · 1 January 2023 · Charters Winchester

Agent replied · 28 October 2023

Thank you Sarah.

5/5

Google

Amazing service received from Charters, I've been dealing with Rosie and she's been really polite and friendly throughout the entire process. Would definitely recommend Charters and Rosie to anyone looking to rent

Linda · 1 January 2023 · Charters Winchester

Agent replied · 28 October 2023

Hi Linda. Thank you so much for reviewing the service received. Rosie will be thrilled with this feedback.

5/5

Google

Rosie from Charters Winchester has successfully let my property in Colden Common within a week of taking instruction. She's both professional & efficient. Great Job Rosie, thank you x

Steve · 1 January 2023 · Charters Winchester

Agent replied · 28 October 2023

Hi Steve, thank you for leaving this review!

5/5

Google

Sarah Bainbridge was excellent in helping me identify and see a range of suitable flats to rent. I was impressed with her flexibility and organising visits at a convenient time for me. Professional, punctual, well briefed and excellent at guiding me - that’s how I describe this young professional. Thank you!

Stella · 1 January 2023 · Charters Winchester

Agent replied · 28 October 2023

Hi Stella, your review is greatly appreciated. Sarah will be delighted with this feedback.

5/5

Google

I was very impressed by the level of service we received from everyone at Charters throughout our house sale. Mark Dryhurst was very professional and called regularly with updates and we felt completely in the loop with everything at all stages. He was also very open and upfront at the start about sale prices and length of time for different elements.

Laura · 1 January 2023 · Charters Winchester

Agent replied · 28 October 2023

Thank you Laura, for taking your time to review the service received.

5/5

Google

I instructed Charters on an estate sale. All aspects of their service were excellent right from the first contact to book a valuation. The sale process took a few months but there was always clear communication from Mark and the team. Once we had agreed a sale, the progression team took over and brought the sale to a speedy conclusion. I would highly recommend Charters and would have no hesitation in using them again.

David · 1 January 2023 · Charters Winchester

Agent replied · 28 October 2023

Thank you David, this is much appreciated.

5/5

Google

Outstanding service throughout, couldn’t recommend Charters highly enough! I’ve been dealing with Rosie and she has been amazing. She has gone above and beyond to ensure that all expectations were met and her communication is impeccable. Hope to deal with Rosie and Charters for the foreseeable future.

Dan · 1 January 2023 · Charters Winchester

Agent replied · 28 October 2023

Hi Dan, thank you for the review. Rosie will be so pleased with this feedback.

5/5

Google

Charters have successfully marketed and managed our property over the last 3 years. On the most recent tenant change they have been superb in showing potential clients around and arranging the necessary paperwork to get new tenants in on time. Throughout their customer service has been excellent.

Nick · 1 January 2023 · Charters Winchester

Agent replied · 28 October 2023

Thanks Nick for taking your time to review the service received.

5/5

Google

I highly recommend Charters. They recently handled the sale of our property and we were absolutely delighted with the standard of service. They were professional, attentive, polite and extremely good at following up, both with potential buyers but also in handling a lot of the "behind the scenes" activities. In particular, Mark Dryhurst was outstanding. His communication skills, empathy and knowledge of the market were superb throughout. All in all, Mark and the team at Charters Winchester made the whole process quite painless and we would have no hesitation in using them again in the future.

Gordon · 1 January 2023 · Charters Winchester

Agent replied · 28 October 2023

Thank you Gordon for this review! The Winchester team will be so pleased to hear this.

5/5

Google

My experience with Charters has been excellent. Rosie Mott handled all my viewings; she was responsive and on top of it all! She has been quick to understand my requirements and we have had clear and seamless communication throughout the process. Looking for a home from overseas is challenging and stressful, but Rosie really brought a lot of comfort to me by being so accessible at all times. I recommend her highly for anyone looking to let 👌

Sara · 1 January 2023 · Charters Winchester

Agent replied · 28 October 2023

Thank you Sara for the feedback, it is much appreciated.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,887 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.

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