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Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

4.9

★★★★★ Excellent

4,162 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,162 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,304

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

Trustpilot logo

1,900

Reviews on Trustpilot

All 6 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Charters is among The Negotiator Awards 2025 winners.

Negotiator Awards winners in seven years, the group and its branches: 2025, 2024, 2022, 2021, 2019, 2018, 2017.

Negotiator Awards by year, 2024 to 2017

Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.

EA Masters

Charters is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2026, 2020.

EA Masters by year, 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Reviews on Google

Showing 1,287 reviews on Google only. Show every review

5/5

Google

Always visit if in the area. Can't knock the full English fry up

Dan · 28 September 2023 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 28 October 2023

Thank you so much for the review!

5/5

Google

Fantastic

ACS · 27 August 2023 · Charters Winchester

Agent replied · 24 March 2024

Thank you so much for the 5 star review.

5/5

Google

We want to share what outstanding service we have had from Charters' Estate Agents in Farnham. We simply could not have had any better service at any stage. From start to finish they have excelled in every aspect, throughout a very challenging sale. From the initial, very professional valuation and advice by Harry, and the excellent marketing by their team which secured cash buyers (twice); through to Gemma in their department handling/chasing solicitors and the rest of the chain so competently, and who kept us updated regularly; to Nick's (Mgr) expert experienced timely advice, and Dee going the extra mile completing our sale. Throughout our sale, their team communicated with us effectively and competently. We are so pleased with Charters and would highly recommend them to anyone looking for reputable, reliable, competent, expert and friendly estate agents, doing their best for their clients. Thankyou Charters.

Sue · 20 August 2023 · Charters Farnham

Agent replied · 27 August 2023

Thank you Sue, for reviewing the service received. The Farnham team will be delighted with this feedback.

5/5

Google

Fantastic

Aqua · 30 July 2023 · Charters Winchester

Agent replied · 28 October 2023

Thank you so much for the 5 star review.

5/5

Google

I highly recommend the Charters Estate Agents in Winchester. Cameron Broom, in particular, was professional, knowledgeable, friendly, and a great listener. He really worked on understanding our rather unique situation and provided much needed information, guidance, and support.

Gary · 30 July 2023 · Charters Winchester

Agent replied · 24 March 2024

Thanks Gary!

5/5

Google

We would like to thank the whole team for the exemplary work dedication and support you gave us both through a grueling couple of months in the event of a truss administration. Thank you all for the successfull sale of our property. Regards John & Vanessa

SoFar · 16 July 2023 · Charters Farnham

Agent replied · 10 January 2025

Thank you and sorry for missing this review!

5/5

Google

our circumstances were unusual as we were seeking a sale with long term completion dates to suit availability of our next home. Charters were completely aware of our circumstances and conducted the marketing appropriately. The whole process was spread over more than a year but Charters recognised the favourable market changes and recommended all necessary adjustments to ensure compatibility with market trends until a satisfactory conclusion was achieved. The business of our house sale was managed both professionally and personally by the team at Charters throughout.

Barry · 16 July 2023 · Charters Farnham

Agent replied · 10 January 2025

Thank you, and sorry for missing this review!

5/5

Google

Thank you so much Dee, Harry, Nick and Ellie for finding us the perfect property! From start to finish you were absolutely excellent, even helping us navigate a few tricky spots. I will be recommending you to others.

Bianca · 9 July 2023 · Charters Farnham

Agent replied · 30 July 2023

Hi Bianca, thank you for the review, it will be passed on to the team.

5/5

Google

Have had a great experience with Charters, and Ellie in particular. Constantly keeping us updated in our position when selling our property, and always on hand to offer advice whenever we need it. Would highly recommend the team as have demonstrated being knowledgable, professional and supportive throughout the entire process from valuation, marketing and then the selling process.

Ollie · 9 July 2023 · Charters Farnham

Agent replied · 30 July 2023

Hello Ollie, thank you for taking the time review our service received. Ellie will be so pleased with the feedback.

5/5

Google

We had an absolutely wonderful experience with Charters Estate agents, professional, proactive and a very friendly team. They sold our home prior to it going online; from calling through people on their books. We would highly recommend Nick, Harry, Dee and Ellie to anyone looking to sell their home. We also had the pleasure of viewing homes with Alison, who was phenomenal. Very knowledgeable on the area, enthusiastic and full of great ideas.

S · 9 July 2023 · Charters Farnham

Agent replied · 30 July 2023

Hi! Your review is greatly appreciated. The team will be so pleased with this.

5/5

Google

Charters were very quickly on the ball. We actually had a viewing on the afternoon of our first meeting. In that first week we had over six viewings and we had a steady flow. All were positive but after week 4 we had no actual offers! My husband and I decided to reduce our asking price because we had seen a house we wanted. On that Saturday we had six viewings and our buyers came from one of them and paid asking price. I can say without reservation that their team were absolute stars. Very professional and supportive! You get a call with an update every week which is invaluable. I would readily recommend Charters for your sake

Annette · 9 July 2023 · Charters Farnham

Agent replied · 30 July 2023

Thank you Annette, for the amazing review!

5/5

Google

Mr Tom Harper is a nice guy, very patient and professional, explained to us very clearly for the information, I am glad to do the business with him

Franky · 30 June 2023 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 30 July 2023

Thank you so much Franky, it is much appreciated.

5/5

Google

We made the mistake of using SBK estate agents initially. Within 7 weeks we had 6 viewings however, the shining light was charters. We moved to them and had 6 viewings in just 10 days. One of which was an offer and sale. It pays to go with a reputable company such as charters. Don’t hesitate! Big thanks to the staff. Ollie and Ed were professional, friendly and attentive. Thanks to all

Whitey · 30 June 2023 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 30 July 2023

Thank you so much for the review.

5/5

Google

During my dealings with Charters I can only speak highly of there service and Knowledge. Josh has been amazing and there is nothing he will not help you with, superb customer service and then there is Alex, he is the font of all knowledge with the ability to speak in normal language. A credit to th company, well done all

Paul · 4 June 2023 · Charters Alresford

Agent replied · 30 July 2023

Thank you for taking the time to review the service you received.

5/5

Google

Josh has been brilliant in helping me find a house. Proactive, responsive, willing to discuss the market and help me refine my decisions. I’m delighted with the service the whole team has given me. Very happy to recommend Charters - Alresford and Josh in particular

Chris · 4 June 2023 · Charters Alresford

Agent replied · 30 July 2023

Thank you for the review Chris.

5/5

Google

We have recently been searching for a house in Alresford and the team at Charters have been brilliant. Alex, Rebecca and Josh are excellent and always keep us up-to-date with any new properties that come onto the market. Their local knowledge is extremely useful and nothing is too much trouble for them.

Jane · 4 June 2023 · Charters Alresford

Agent replied · 30 July 2023

Thank you so much for the review!

5/5

Google

Rebecca was great with her knowledge of the area, especially helpful as we are new to the area. Would recommend!

James · 4 June 2023 · Charters Alresford

Agent replied · 30 July 2023

James, thank you for the review, it is much appreciated.

5/5

Google

A great service from all the team at Charters, helping me secure my new house. A special thank you to Ellouise for her great communication and being very helpful answering all my questions.

Jess · 4 June 2023 · Charters Alresford

Agent replied · 30 July 2023

Thank you for the feedback, really appreciates this.

5/5

Google

They work very quickly and explain everything very clearly. Thanks for their help.

Miss · 31 May 2023 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 30 July 2023

Thank you for the feedback Miss Yuen Chan.

5/5

Google

Highly recommended....Fred Foey has been an absolute pleasure to deal with providing a great insight and friendly ear on the Hiltingbury marketplace....only a pity that we couldn't do a deal together although there is always next time!

Mark · 31 May 2023 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 30 July 2023

Thank you Mark, for the amazing review! We hope to see you again soon.

5/5

Google

Brilliant service from Fred Foey at Charters in our search for a home. Fred showed us a wide range of properties that really helped us make our mind up on what we wanted.

David · 31 May 2023 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 30 July 2023

Hi David, thank you so much for the amazing review!

1/5

Google

***AVOID*** I put my house up for sale through charters. They gave a good pitch and said the right words. Within a week an offer was made, a ridiculously low offer but I was advised strongly to take it as the market was so risky. I said I’d only take the offer if the buyers had a mortgage. Again I was advised they have a water tight mortgage they are a serious buyer. So I accepted. I was told to instruct solicitors asap to get the ball rolling, Which I did. Then silence. More silence. Then when I chased up the sale of my house I was told the buyer was arranging a survey don’t worry it’s all going smoothly..so I waited and waited. Then I got a phone call saying that they buyer could not get a mortgage and I was told to sit tight as they were attempting to get a bridging lone. More silence I chased up constantly and was given excuses or passed to different departments until I was told actually the buyer is pulling out as they don’t have the funds. In turn this cost me £1000 in abortive legal fees. There was no apology and the manner I was spoken to was dismissive and rude. Awful firm. Avoid AVOID AVOID

BECKY · 31 May 2023 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 30 July 2023

Hello Becky, we would like to speak to you concerning the review you have left but we have not been able to reach you, after trying on several occasions. Would you please email marketing@chartersestateagents.co.uk as we would like to discuss this further. We look forward to hearing from you and thank you in advance.

5/5

Google

I would like to say a big Thank You to Charters team. They helped us a lot on our purchase and made the process smoothly . Really grateful for Tom's professional service which makes us rest asured until the exchange. Highly recommend this brilliant team if you are going to find your dream house.

Sin · 31 May 2023 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 30 July 2023

Thank you for the feedback, really appreciates this.

5/5

Google

Charters were excellent in that they both sold our current house and enabled the buying our a bungalow. At every stage they kept us informed and quickly actioned anything we needed. We were particularly grateful that they handled well the buying of our new property which involved sustained negotiations to complete.

Fred · 31 May 2023 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 30 July 2023

Thank you Fred, for the amazing review!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,886 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.

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