5/5
Always visit if in the area. Can't knock the full English fry up
Agent replied · 28 October 2023
Thank you so much for the review!

Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,162 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,162 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
1,900
Reviews on Trustpilot
All 6 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Charters is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in seven years, the group and its branches: 2025, 2024, 2022, 2021, 2019, 2018, 2017.
2024 1 Gold, 3 Bronze and 1 Highly Commended The Negotiator Awards 2024 winners
2023 1 Highly Commended The Negotiator Awards 2023 winners
2022 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 1 Silver The Negotiator Awards 2021 winners
2019 1 Gold The Negotiator Awards 2019 winners
2018 2 Gold and 1 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
Charters is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2026, 2020.
2020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Showing 1,287 reviews on Google only. Show every review
5/5
Always visit if in the area. Can't knock the full English fry up
Thank you so much for the review!
5/5
Fantastic
Thank you so much for the 5 star review.
5/5
We want to share what outstanding service we have had from Charters' Estate Agents in Farnham. We simply could not have had any better service at any stage. From start to finish they have excelled in every aspect, throughout a very challenging sale. From the initial, very professional valuation and advice by Harry, and the excellent marketing by their team which secured cash buyers (twice); through to Gemma in their department handling/chasing solicitors and the rest of the chain so competently, and who kept us updated regularly; to Nick's (Mgr) expert experienced timely advice, and Dee going the extra mile completing our sale. Throughout our sale, their team communicated with us effectively and competently. We are so pleased with Charters and would highly recommend them to anyone looking for reputable, reliable, competent, expert and friendly estate agents, doing their best for their clients. Thankyou Charters.
Thank you Sue, for reviewing the service received. The Farnham team will be delighted with this feedback.
5/5
Fantastic
Thank you so much for the 5 star review.
5/5
I highly recommend the Charters Estate Agents in Winchester. Cameron Broom, in particular, was professional, knowledgeable, friendly, and a great listener. He really worked on understanding our rather unique situation and provided much needed information, guidance, and support.
Thanks Gary!
5/5
We would like to thank the whole team for the exemplary work dedication and support you gave us both through a grueling couple of months in the event of a truss administration. Thank you all for the successfull sale of our property. Regards John & Vanessa
Thank you and sorry for missing this review!
5/5
our circumstances were unusual as we were seeking a sale with long term completion dates to suit availability of our next home. Charters were completely aware of our circumstances and conducted the marketing appropriately. The whole process was spread over more than a year but Charters recognised the favourable market changes and recommended all necessary adjustments to ensure compatibility with market trends until a satisfactory conclusion was achieved. The business of our house sale was managed both professionally and personally by the team at Charters throughout.
Thank you, and sorry for missing this review!
5/5
Thank you so much Dee, Harry, Nick and Ellie for finding us the perfect property! From start to finish you were absolutely excellent, even helping us navigate a few tricky spots. I will be recommending you to others.
Hi Bianca, thank you for the review, it will be passed on to the team.
5/5
Have had a great experience with Charters, and Ellie in particular. Constantly keeping us updated in our position when selling our property, and always on hand to offer advice whenever we need it. Would highly recommend the team as have demonstrated being knowledgable, professional and supportive throughout the entire process from valuation, marketing and then the selling process.
Hello Ollie, thank you for taking the time review our service received. Ellie will be so pleased with the feedback.
5/5
We had an absolutely wonderful experience with Charters Estate agents, professional, proactive and a very friendly team. They sold our home prior to it going online; from calling through people on their books. We would highly recommend Nick, Harry, Dee and Ellie to anyone looking to sell their home. We also had the pleasure of viewing homes with Alison, who was phenomenal. Very knowledgeable on the area, enthusiastic and full of great ideas.
Hi! Your review is greatly appreciated. The team will be so pleased with this.
5/5
Charters were very quickly on the ball. We actually had a viewing on the afternoon of our first meeting. In that first week we had over six viewings and we had a steady flow. All were positive but after week 4 we had no actual offers! My husband and I decided to reduce our asking price because we had seen a house we wanted. On that Saturday we had six viewings and our buyers came from one of them and paid asking price. I can say without reservation that their team were absolute stars. Very professional and supportive! You get a call with an update every week which is invaluable. I would readily recommend Charters for your sake
Thank you Annette, for the amazing review!
5/5
Mr Tom Harper is a nice guy, very patient and professional, explained to us very clearly for the information, I am glad to do the business with him
Thank you so much Franky, it is much appreciated.
5/5
We made the mistake of using SBK estate agents initially. Within 7 weeks we had 6 viewings however, the shining light was charters. We moved to them and had 6 viewings in just 10 days. One of which was an offer and sale. It pays to go with a reputable company such as charters. Don’t hesitate! Big thanks to the staff. Ollie and Ed were professional, friendly and attentive. Thanks to all
Thank you so much for the review.
5/5
During my dealings with Charters I can only speak highly of there service and Knowledge. Josh has been amazing and there is nothing he will not help you with, superb customer service and then there is Alex, he is the font of all knowledge with the ability to speak in normal language. A credit to th company, well done all
Thank you for taking the time to review the service you received.
5/5
Josh has been brilliant in helping me find a house. Proactive, responsive, willing to discuss the market and help me refine my decisions. I’m delighted with the service the whole team has given me. Very happy to recommend Charters - Alresford and Josh in particular
Thank you for the review Chris.
5/5
We have recently been searching for a house in Alresford and the team at Charters have been brilliant. Alex, Rebecca and Josh are excellent and always keep us up-to-date with any new properties that come onto the market. Their local knowledge is extremely useful and nothing is too much trouble for them.
Thank you so much for the review!
5/5
Rebecca was great with her knowledge of the area, especially helpful as we are new to the area. Would recommend!
James, thank you for the review, it is much appreciated.
5/5
A great service from all the team at Charters, helping me secure my new house. A special thank you to Ellouise for her great communication and being very helpful answering all my questions.
Thank you for the feedback, really appreciates this.
5/5
They work very quickly and explain everything very clearly. Thanks for their help.
Thank you for the feedback Miss Yuen Chan.
5/5
Highly recommended....Fred Foey has been an absolute pleasure to deal with providing a great insight and friendly ear on the Hiltingbury marketplace....only a pity that we couldn't do a deal together although there is always next time!
Thank you Mark, for the amazing review! We hope to see you again soon.
5/5
Brilliant service from Fred Foey at Charters in our search for a home. Fred showed us a wide range of properties that really helped us make our mind up on what we wanted.
Hi David, thank you so much for the amazing review!
1/5
***AVOID*** I put my house up for sale through charters. They gave a good pitch and said the right words. Within a week an offer was made, a ridiculously low offer but I was advised strongly to take it as the market was so risky. I said I’d only take the offer if the buyers had a mortgage. Again I was advised they have a water tight mortgage they are a serious buyer. So I accepted. I was told to instruct solicitors asap to get the ball rolling, Which I did. Then silence. More silence. Then when I chased up the sale of my house I was told the buyer was arranging a survey don’t worry it’s all going smoothly..so I waited and waited. Then I got a phone call saying that they buyer could not get a mortgage and I was told to sit tight as they were attempting to get a bridging lone. More silence I chased up constantly and was given excuses or passed to different departments until I was told actually the buyer is pulling out as they don’t have the funds. In turn this cost me £1000 in abortive legal fees. There was no apology and the manner I was spoken to was dismissive and rude. Awful firm. Avoid AVOID AVOID
Hello Becky, we would like to speak to you concerning the review you have left but we have not been able to reach you, after trying on several occasions. Would you please email marketing@chartersestateagents.co.uk as we would like to discuss this further. We look forward to hearing from you and thank you in advance.
5/5
I would like to say a big Thank You to Charters team. They helped us a lot on our purchase and made the process smoothly . Really grateful for Tom's professional service which makes us rest asured until the exchange. Highly recommend this brilliant team if you are going to find your dream house.
Thank you for the feedback, really appreciates this.
5/5
Charters were excellent in that they both sold our current house and enabled the buying our a bungalow. At every stage they kept us informed and quickly actioned anything we needed. We were particularly grateful that they handled well the buying of our new property which involved sustained negotiations to complete.
Thank you Fred, for the amazing review!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Winchester has the most, with 2,886 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.