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Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

4.9

★★★★★ Excellent

4,162 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,162 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,304

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

Trustpilot logo

1,900

Reviews on Trustpilot

All 6 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers263 reviews

5.0 / 5 Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Graham, 29 December 2017Read all 263 from sellers

Buyers382 reviews

5.0 / 5 Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Helen, 22 January 2018Read all 382 from buyers

Landlords56 reviews

5.0 / 5 Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Phil, 16 August 2016Read all 56 from landlords

Tenants100 reviews

5.0 / 5 After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Rhys, 19 December 2017Read all 100 from tenants

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Charters is among The Negotiator Awards 2025 winners.

Negotiator Awards winners in seven years, the group and its branches: 2025, 2024, 2022, 2021, 2019, 2018, 2017.

Negotiator Awards by year, 2024 to 2017

Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.

EA Masters

Charters is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2026, 2020.

EA Masters by year, 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Reviews on Google

Showing 1,287 reviews on Google only. Show every review

5/5

Google

Charters came across as very professional. When booking a viewing they are very quick to respond and always keep you informed about new properties. They understand what you are looking for and support you in finding your new home. During the viewings they were so informative and helpful. I am so amazed at their communication skills and excellent customer service provided by Josh Futcher. Thank you Josh and team. I would highly recommend Charters.

Sami · 27 July 2024 · Charters Farnham

Agent replied · 24 August 2024

Sami, thank you for the review, Josh will be so pleased to hear this.

5/5

Google

We recently sold our flat through Charters Chandlers Ford. The whole process was fantastic from booking viewings, negotiating the sale and progressing the sale to exchange. I can’t recommend Ed and the team at Charters enough

Jenny · 18 June 2024 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 21 June 2024

Thanks Jenny!!!

5/5

Google

Great experience with Ed and his team. The experience with working them as a whole has been great. The team are very polite, helpful and extremely professional. Thank you.

Brett · 18 June 2024 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 21 June 2024

Thank you Brett - Ed and his team will be delighted to hear this.

5/5

Google

A good experience with Charters in Chandlers Ford office. Appreciate the hard work Edward, Jake, Cameron, Chelsea and Luke put into the sale of our property. Nothing was too much trouble and the team were always polite. A great team! Very proactive in helping us find a new property including Dan at Romsey!

Harry · 18 June 2024 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 21 June 2024

Thanks Harry, the team will be delighted to hear this!

5/5

Google

Excellent service from Farnham office - more importantly, they followed up each viewing.

Marie · 13 June 2024 · Charters Farnham

Agent replied · 20 June 2024

Thank you Marie!

1/5

Google

Let me down twice just to view a property. First of all the customer service was rude from Chelsea. Kept talking about financial appointments?! Second of all, booked viewing twice on a property and was let down by Edward. Then a guy called Jake called didn’t apologise and tried to say view another property… No urgency, Poor agent. Very poor service overall. Don’t recommend to buy or sell with this agent. Go somewhere else.

Bobby · 31 May 2024 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 21 June 2024

I apologise for any inconvenience and frustration you experienced. Chelsea initially registered your interest in properties, but unfortunately, our phone line cut out due to technical issues. The property you booked to view on the Saturday sold before your appointment, and we had to cancel the viewings based on our client's instructions. Jake informed you of the sale and suggested other available homes. I am sorry you did not have the opportunity to view the property. This is out of our hands. Our proactive team achieved a quick sale for our clients, which led to the cancellation. We have been trying to assist you by recommending other homes on the market. We strive to offer the best service possible and regret that we did not meet your expectations this time. However, to reiterate, when a homeowner agrees to sell their house before you have viewed it, we have to share that offer with the owner and if they accept the offer and want to stop viewings taking place, for obvious reasons, we also have to act on the owners behalf. We have left several messages and emails without response. We wish you all the best in your search.

5/5

Google

Thanks to Josh in the Farnham branch who has been efficient and communicative throughout the process!

Alex · 21 April 2024 · Charters Farnham

Agent replied · 20 June 2024

Thank you, Alex!

1/5

Google

Rating only, no written review.

The · 13 April 2024 · Charters Alton

Agent replied · 29 July 2023

To understand the reason for your one-star review, could you please contact us via marketing@chartersestateagents.co.uk. We cannot find you on our system and we rely on genuine reviews to help the business. If you are a customer, please get … More

5/5

Google

From valuation to the sale of our property all the Staff of Charters have been thoroughly professional, helpful, courteous and a real pleasure to work with. They have kept us fully informed both prior to and with follow up to viewings, the …

Norman · 13 April 2024 · Charters Alton

Agent replied · 29 July 2023

Norman, thank you so much for the review. The team will be greatly pleased with this!

5/5

Google

I just wanted to put a comment on in praise of Toby Krelle the Charters estate agent who has recently joined the Alton branch. He is very customer focused, and whilst viewing properties with him we never felt rushed and he always provided answers to any questions we had within 24 hours. A pleasure to deal with!

Deborah · 30 March 2024 · Charters Alton

Agent replied · 21 March 2024

Thank you, Deborah!

5/5

Google

Had a fantastic experience with the whole team, especially Josh Futcher who helped me find my dream home!

Brittany · 23 February 2024 · Charters Farnham

Agent replied · 10 January 2025

Thank you and sorry for missing this review!

5/5

Google

Josh has been excellent from start to finish. He has been responsive and available when we wished to view and guided us along the way, keeping in touch at regular intervals. Thank you Josh

Philip · 23 February 2024 · Charters Farnham

Agent replied · 24 March 2024

Thank you, Philip!

4/5

Google

Dealing with Charters Estate agents has been very easy. They were very quick to get the brochure ready and very quick to make the changes we wanted and to redo some of the photos we thought less than ideal. Once we were happy they put the details on line that day. We were fully informed of all 22 visits, some repeats . Once two offers were made we were happy to select the buyer with the information they had gathered about the financial situation of each. The offers were below the asking price but we were expecting that having been prewarned by Charters. The offer agreed is what we hoped for. Putting the house on the market for that price, as suggested by another estate agent, would most probably have resulted in a lower offer. The house sale could not be completed until probate granted and Charters kindly offered to keep an eye on the empty house for us until the keys were exchanged on the 30th January. All in all my sister and I were very happy with the support they gave us, particularly as neither of us live near.

Marcia · 23 February 2024 · Charters Farnham

Agent replied · 10 January 2025

Thank you! Sorry for missing this review!

5/5

Google

Great Agents! Sarah Bainbridge, Rebekah and Gary were super helpful and went the extra mile to let my flat

Sue · 23 February 2024 · Charters Winchester

Agent replied · 24 March 2024

Thank you Sue, this review is much appreciated.

5/5

Google

First class! That’s my review of the service I received from Charters Farnham. The branch manager Nick Degoede went above and beyond to get my purchase completed. I would definitely recommend!!!

Halford · 24 January 2024 · Charters Farnham

Agent replied · 24 March 2024

Thank you for leaving the review, it is much appreciated.

5/5

Google

Very professional and diligent team, dealt with Toby who was honest, candid and prompt. Recommend.

Dave · 25 December 2023 · Charters Farnham

Agent replied · 24 March 2024

Thanks Dave, Toby will be delighted.

1/5

Google

Disorganised liars. Lured us to the market with the promise of lots of interest and completely overvalued our house. Terrible photos of the property. After house viewings we had to chase them for feedback and would not hear anything for days. Charters would call to say a viewing had been cancelled which we weren’t aware of in the first place, and then suggest we were to blame. Very disappointed with our service from Charters and would not use again.

Harriet · 25 December 2023 · Charters Winchester

Agent replied · 24 March 2024

Harriet, we cannot find your details on our system, based on your name linked with this review. We have checked across our network of offices without success. Please email marketing@chartersestateagents.co.uk so we can look into this further. Alternatively, if this is not a genuine review we ask that you remove it immediately as it can have an unfair impact on the service we offer our customers. For example, every house sale we are fortunate to bring to the market comes with professional photography, as a matter of course. So that we can answer any other points, please get in touch with us at your earliest opportunity.

1/5

Google

Absolutely dreadful company to rent from. If I could give them zero stars I would. I would not recommend this estate agent to anyone if you are renting. Our problems started from the day we moved in when we realised there was no working electric meter. We contacted charters about this and they didn't want to know about it so we spent months resolving this issue and getting a new meter. It cost us a lot of money in inaccurate estimated meter readings also. When roofing works were carried out on our property, they allowed the roofers to use our car port as apparently the landlord had agreed to this. Nice or him to let us know. We were told when we complained we would get compensated for this which surprise surprise, we did not. We had an issue with an internal leak in our property which went on for months and again cost us a fortune in water bills. We also had an issue with a shower not draining which they took months to fix. To top it all off, the tried to increase our rent which we attempted to negotiate and we were issued a section 21 notice because of this. We were great tenants, paid rent on time every month and kept the property spotless. They are now trying to deduct almost 300 pounds from our deposit for cleaning when we spent 3 hours cleaning the place before we left. Avoid these cowboys. Edit: I see you have responded to my review saying I made "aggressive phone calls". At no point was I aggressive to any members of your team. You may be confusing assertiveness for being aggressive. This is a defamatory comment.

Anand · 25 December 2023 · Charters Winchester

Agent replied · 24 March 2024

Dear Anand, we are sorry to hear that you feel you received a poor service from Charters. As managing agent we can only ever follow our landlord clients instructions which is exactly what we did throughout your tenancy. We also have to follow our landlords instructions regarding returning your deposit alongside following the scheme rules. I can see that despite some very aggressive phone calls from you, our team have tried their best to liaise with you and get this resolved in a very short space of time as your tenancy only ended a couple of days ago. If we can’t reach an agreement between you and the landlord then as explained it can go to an independent arbitrator for review. For a 2-bedroom house, 3 hours cleaning really isn’t very much at the end of a tenancy which probably explains why a multitude of cleaning discrepancies have been highlighted on your check out report.

1/5

Google

Avoid these people at all cost, our family has been on property for 3 month now. We have 2 small children and nothing gets repaired, the shower doesn't work properly the washing machine is draining into buckets among several other issues that affect our daily life unfortunately we still have 9 more month to go.

Paulo · 17 December 2023 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 31 December 2023

Thank you for taking the time in speaking to us today. We understand your frustration that maintenance remains outstanding at your property. The Landlord who owns the property and is the other party in your tenancy agreement has been quite clear in their instructions that they do not want to proceed with any maintenance at the property. We are unable to override this request and do have to follow their instruction. It has now been outlined to them that you two of the issues including the washing machine are your main concerns. We have already reached out to your landlord and awaiting their reply on how they wish to proceed in addressing these two main maintenance issues. We will of course reach out and provide you with the update as soon as this is received. I understand that you have been provided with direct contract information for our Director of Property Management should you ever feel that you are not getting the responses you require.

4/5

Google

Been using them for years. Great service and great people.

Laurent · 28 October 2023 · Charters Winchester

Agent replied · 24 March 2024

Thank you Laurent!

5/5

Google

Toby treated me with respect and kindness. He showed a thorough knowledge of the property and was willing to find out more on my behalf. After the viewing he gave me a lift to my next house even though it was with a different estate agent.

Bob · 27 October 2023 · Charters Farnham

Agent replied · 24 March 2024

Bob, thank you so much! Toby will be so pleased with this feedback.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,886 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.

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