5/5
Lovely finding an apartment with Hanane really kind people x thank you

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1,068 reviews across 11 offices and 3 platforms
Century 21 has 11 offices, in Ilford (two offices), London (five offices), Maidstone, Halifax, Sutton Coldfield and Isleworth (Essex, Kent, West Yorkshire, West Midlands and Middlesex). Together they have 1,068 reviews on three platforms, rated 4.5 out of 5 overall.
978
Reviews on Google
All 11 offices
52
Reviews on Facebook
All 11 offices
38
Reviews on View Agents
All 11 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I cannot fault the service provided by Robin and team at Century 21. Once I decided to put my property on the market Robin went out of his way to ensure the ...Read all 3 from sellers
We have just purchased our first home with Century 21 and we had an excellent experience using Hanane and her team. Not only did we have some great support and ...Read all 2 from buyers
As a portfolio local landlord who has tried most of the Putney letting agencies through the years, I am happy to say Century 21 headed up by Hanane Dawson is a ...Read all 8 from landlords
Hanane is without a doubt the most helpful agent I have ever come across in my life ( and there are a few!) She is lovely, will sort any problems within a day ...Read all 11 from tenants
Century 21's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Lovely finding an apartment with Hanane really kind people x thank you
5/5
Paulina has been the biggest help since my move and has helped me greatly to transition to my new home she was very prompt and went above and beyond to make the process smooth and easy as possible the whole team is very helpful and I would recommend their service . A extra special shout out to Paulina for swiftly getting my keys arranged and helping me with all the small details she is a credit to the company and is very good at her job.
5/5
Rating only, no written review.
1/5
Bad customer service
5/5
It was a wonderful experience with steed estates. Mr. Ali was handling everything very Brilliantly. From viewing till final home overall I said very professional work & incredibly helpful person he is. A genuine buyers agent. Highly recommend.
1/5
Had a viewing with them, and they tried to reschedule half an hour before the appointment but I was already there. Considering I lived far from the location. When I told them I was already there, they then told me fine they will come. They came 25 minutes late and as soon as I left, saw the agent drive in. Poor attitude, poor work ethic. I left because I had other appointments and was already late to my next one because of this.
4/5
I highly recommend this agency for all property needs and to find out good and low rate properties within London. Their team, particularly Paulina, provided exceptional service, guidance, and support throughout the entire process. They were professional, knowledgeable, and responsive to all my queries. Their local expertise and market insights were invaluable in helping me make informed decisions. Overall, a seamless and stress-free experience. Thank you.
5/5
Rating only, no written review.
5/5
Great service and processing my move and contracts by Sam. Would highly recommend as he has great attention to detail and treats clients well /sticks to his word and deadlines
5/5
We had a very good experience with the people at Century 21, who helped us find a house very quickly, and showed professionalism and dedication! thank you paulina for your help !
5/5
Hi ,we meet Paolina one month ago and she help us to find a rent so quickly, the next day we already moved in (She is the best)!
5/5
Hello! I had a very good experience with century21 and with Paulina who helped me and my 3 friends find a house. She dedicated herself a lot to helping us and was patient with us. Thank you Paulina!โค๏ธ
1/5
Very bad experience with this agency. Had a viewing booked for one of their properties and nobody showed up for the viewing. Waited in front of the door for good 20 min and I called the agency to find out what happened, but nobody answered. When I called the agency next day, the agent claimed he called several times and left a voice message, to inform I can have an online viewing. Curious enough, my phone never ringed or no voice message was left in my inbox. Absolute disappointment, I would never contact them again.
5/5
A great agency to work with.I would highly recommend.Paulina was indeed helpful during our search, really stress free. Wonderful experience generally ๐๐ผ โฆ
5/5
We worked with paulina from century 21 first around 7 months and she has been nothing but a God sent. She was patient throughout the process till we found Tennants. Always communicated everything thoroughly. Great service from beginning and even after finding Tennants she still is on the ball sorting out bits and bobs ensuring all parties are pleased. Great work and highly recommended if you need to rent out your property. Thanks again Paulina.
4/5
Lovely help very reliable and great service 100 percent recommend
5/5
Paulina was incredibly professional, attentive, and dedicated, making the entire process smooth and stress-free; I couldnโt have asked for a better experience!
1/5
This company is so unprofessional. I was twice told that my viewing appointment had been booked and it actually wasn't booked until the day of the viewing. Paulina in the office quoted a price which was different to the advert. When I asked them why the price given was wrong, they sent me an automated messaged saying the room had gone after agreeing that I could take the room. I have attached evidence of this. Please don't let them waste your time. Avoid please
5/5
Abhi was so helpful and supportive throughout the process of looking at properties and deciding which one my sister wanted based on her needs. He made sure she saw a number of properties, gave time and advice, let her visit again to check and finalise everything. What a gem, thank you again Abhi!
5/5
Rating only, no written review.
4/5
Goodmayes have a wide selection of living spaces, so when I was too late to secure one of the flats, they were able to offer me more options that aligned with my budget and interest. I would like to highlight that Paulina, one of the agents, was very responsive to my messages, which aided in sealing the deal a lot quicker.
5/5
The service was very professional, with good work ethics. The work was done very fast and the service given was very kind and generous, really appreciated their patience and overall attitude towards their work.
5/5
The team at Century 21 Heritage goes above and beyond to deliver a level of service that is both professional and personable. Their dedication to client satisfaction is evident in every interaction, making the entire experience not only efficient but also enjoyable.
5/5
The customer service from Ali was very professional and helpful. I will definitely recommend others. Thank you.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Century 21 has 1,068 reviews across its 11 offices, rated 4.5 out of 5 overall: 978 on Google, 52 on Facebook, 38 on View Agents.
Ilford (551 Green Lane) has the most, with 323 reviews rated 4.6 out of 5, followed by Dolce Vita Luxury Real Estate with 182.
The 11 Century 21 offices, by town:
3 reviews from sellers, rated 5.0 out of 5 on average. For example, AG wrote: "I cannot fault the service provided by Robin and team at Century 21. Once I decided to put my property on the market Robin went out of his way to ensure the ..."
8 reviews from landlords, rated 5.0 out of 5 on average. For example, Duncan wrote: "As a portfolio local landlord who has tried most of the Putney letting agencies through the years, I am happy to say Century 21 headed up by Hanane Dawson is a ..."
11 reviews from tenants, rated 5.0 out of 5 on average. For example, Javier wrote: "Hanane is without a doubt the most helpful agent I have ever come across in my life ( and there are a few!) She is lovely, will sort any problems within a day ..."