Every review we hold for the Halifax office, from every platform, shown as written. First names only.
★★★★★ 3/5
GoogleA mixed review the owner Hassan was polite and after some minor issues arranging a viewing, we did view and were pleasantly surprised with the property and duly placed an offer that was accepted. We would have expected the property to be removed from the market following this.
We had arranged our mortgage and solicitors when we received a call from Hassan to advise that another offer had been made and would we like to increase our original offer. Due to how far in we were we felt obliged to increase and asked for assurances that should the offer be accepted it be removed and no further issues. Following a short wait we were advised the other buyer had increased considerably higher thus making it not possible for us to compete.
I appreciate Hassan's job is to get the best offer for the vendor, however feel he could and should have done more to aid the understanding of a buyer in an unfamiliar situation.
Stefano · 28 July 2019
★★★★★ 1/5
GoogleWell I've now had the house with century 21 in Halifax for over a year now and had no interest in the property, so reduced the price by a massive £20,000 to gain some interest in the property. Now I get my first potential buyer who's supposed to come and view the property. Get a text from the estate agent that I've got someone to view my property on Saturday at 1pm. So I rang the office in Halifax to speak to a member of staff on Saturday to find out why the person hasn't turned up its now 2pm and why the estate agent didn't come to show the property as they were given a key and is part of their job. When I rang the office only to get through to a answer machine with a recording of "well you've reached the phone of century 21 our offices are now closed because we've had a major flood leave a message and we'll get back to you". So I left a message to my luck I had no reply from them I live in Halifax my self and I'm 100% sure that we've had no floods in the town centre. When giving them your property you are promised the world but in reality they are liars and incompetent. I will now go into the office and speak to someone in person. At the same time I wanted to let other people know to stay away from century 21 if you want positive results.
Hussains · 3 May 2017
Agent replied
Hi Arif, thank you for taking the time to post this review.
We’re very sorry to hear about your experience and any inconvenience this caused you. We are of course disappointed that you are not satisfied with the service you have received. Century 21 UK always strive to provide excellent customer service to all of our clients and are always disappointed if a client feels they haven’t received it.
If you need any help please don’t hesitate to contact our head office on 0333 313 2121 and we’ll be more than happy to assist where possible.
★★★★★ 1/5
GoogleTried calling and calling . Just got an O2 voicemail service. Went to the office in town, closed. Nice one for letting your tenants know how to contact you ! Not! Stopped my rent. Not paying £350 a month to live in a place with "undrinkable" water, no heating and no shower.
Amy · 28 July 2019
Agent replied
Good afternoon, we're sorry to hear of your recent experiences. Each of our Century 21 UK offices are independently owned and operated however we take customer service very seriously so thank you for highlighting this. Having looked into the matter with the Lettings team i now understand that an electrician will be back out with you today to resolve the on-going matter. If I can assist any further then please do not hesitate to make contact via email info@century21uk.com. Kind regards CENTURY 21 UK
★★★★★ 1/5
GoogleDo not use these guys bunch of thieves
They have withheld a months rental payment and refuse to pay it,
They pretend owner has changed
Roger the owner if u can get hold of him is a liar and s theif and did honest business man
Avoid at all costs
Rich · 28 July 2019
Agent replied
Good afternoon, thank you for taking the time to leave a review. All Century 21 UK offices are independently owned and operated businesses, however, we take customer service very seriously. I can confirm that there has been a change of owner at the Halifax office. Could you please email our head office email address with your contact details to enable me to look into this matter for you and respond? info@century21uk.com Kind regards Century 21 UK Head Office
★★★★★ 1/5
GoogleWell I've now had the house with century 21 in Halifax for over a year now and had no interest in the property, so reduced the price by a massive £20,000 to gain some interest in the property. Now I get my first potential buyer who's …
Arif · 28 July 2019
Agent replied
Hi Arif, thank you for taking the time to post this review.
We’re very sorry to hear about your experience and any inconvenience this caused you. We are of course disappointed that you are not satisfied with the service you have received. Century 21 UK always strive to provide excellent customer service to all of our clients and are always disappointed if a client feels they haven’t received it.
If you need any help please don’t hesitate to contact our head office on 0333 313 2121 and we’ll be more than happy to assist where possible.
★★★★★ 1/5
GoogleRepaired a washing machine back in March 2017 for a tenant and we are still waiting for payment of only £40. It's taken more of my time trying to get paid than the job took in the first place.
David · 28 July 2019
Agent replied
Thank you for getting in touch, all Century 21 UK offices are independently owned and operated, however we take customer service very seriously.
Therefore to enable me to look into this could you kindly provide your details and any appropriate further information to info@century21uk.com
Kind regards
Century 21 UK
★★★★★ 1/5
GoogleRenting a property from here.Shop never opened and they never answer the phone. Did send a email and they emailed back said they rang me ( had no miss call) and could i give them a ring but again goes on to voice mail. They also owe me one months rent but doing nothing to return to me. Poor customer service.
Tina · 28 July 2019
★★★★★ 5/5
GoogleI have just used this company to sell my property. Hassan, the estate agent was brilliant, really helpful, any queries I had, he answered, nothing was too much trouble for him. I would highly recommend this company.
Linda · 28 July 2019
★★★★★ 5/5
GoogleI have been renting my property through this company since July, and I couldn’t of had better service. Helpful when ever needed, not had any problems. Highly recommend them.
Coley · 24 February 2020
★★★★★ 1/5
GoogleAlmost impossible to get hold of when needed. Took 3 weeks and countless calls and emails to get a repair done
Ian · 11 September 2020
★★★★★ 1/5
GoogleCompletely unresponsive. Tried to view 4 properties with them now and they haven't answered a single email, phone call, voicemail or anything. Shocking!
Elliott · 28 July 2019
★★★★★ 5/5
Googlehassan as been a good landlord n as helped if anything as gone wrong in my property.keep going wv ur good work
Hayley · 28 July 2019
★★★★★ 5/5
GoogleSo helpful, had no clue what I was doing and they were so understanding and helped me through the whole process!
Ness · 14 February 2019
★★★★★ 5/5
GoogleI rent a house from this place great all round new boiler and appliances well maintained and great all round
Nathan · 28 July 2019
★★★★★ 5/5
GoogleExcellent company to deal with. Very polite. Will deal with again
Shirley · 24 February 2020
★★★★★ 5/5
GoogleExcellent Service, thanks guys
Yaser · 11 November 2020
★★★★★ 5/5
GoogleRating only, no written review.
Henry · 3 December 2020
★★★★★ 5/5
GoogleRating only, no written review.
The · 10 November 2020
★★★★★ 5/5
GoogleRating only, no written review.
Celine · 26 November 2019
★★★★★ 1/5
GoogleRating only, no written review.
David · 24 September 2019
★★★★★ 5/5
GoogleRating only, no written review.
Tereza · 28 July 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
