Every review we hold for the Ilford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAli is hands down one of the best agent you could ask for. His professionalism, expertise, and dedication truly set him apart. From the very first conversation, Ali was approachable, honest, and incredibly knowledgeable about the market. He took the time to listen, offered clear advice, and made sure every detail was handled perfectly.
What really stood out was Ali’s commitment and work ethic. He was always available to answer questions, kept us fully informed at every stage, and proactively solved any issues before they became problems. His negotiation skills were excellent, and he worked tirelessly to secure the best possible result.
Ali made the entire process smooth, stress-free, and efficient. His attention to detail, transparency, and genuine care for his clients are rare to find. I cannot recommend Ali highly enough to anyone looking for a reliable, trustworthy, and outstanding estate agent.
Thankyou
Sunbal · 20 February 2026
★★★★★ 5/5
GoogleAli has been the best estate agent my family and I have ever worked with! From our first meeting right through to signing the contract, he delivered an exceptional service. His professionalism, genuine care, and conscientious approach made the entire process smooth and stress-free. We were truly impressed by his efficiency and attention to detail. We couldn’t have navigated this move successfully without his consistent support and guidance, and for that we are sincerely grateful.
We highly recommend Ali to anyone searching for a new home! His dedication and professionalism make him an exceptional person throughout the process.
Ruzina · 20 December 2025
★★★★★ 5/5
GoogleExcellent service from start to finish. The agent Ali was professional, knowledgeable, and always responsive, making the entire process smooth and stress-free. Their attention to detail and commitment to achieving the best outcome truly set them apart. Highly recommended for anyone looking for a reliable and efficient estate agent
Humz · 20 February 2026
★★★★★ 5/5
GoogleAli has been great, Exceptional estate agent service. Professional, reliable, and highly knowledgeable, with excellent communication throughout the process. Everything was handled efficiently and stress-free. Highly recommended.
Shivkaran · 20 February 2026
★★★★★ 1/5
GoogleI got confirmation by email two times to view the property.
The first time, the date was fixed but the time I mentioned in the reply email was because I had a childcare issue and they said they would let me the specific …
Romana · 22 June 2025
Agent replied · 20 March 2026
Dear Romana,
We deeply apologize for your experience and any inconvenience caused. Please … More
★★★★★ 5/5
GoogleIt was a wonderful experience with steed estates. Mr. Ali was handling everything very Brilliantly. From viewing till final home overall I said very professional work & incredibly helpful person he is. A genuine buyers agent. Highly recommend.
Aanchal · 3 February 2025
★★★★★ 1/5
GoogleThugs for hire, landlords hire them to intimidate tenants. Scum of the earth.
Update:
They changed their name from Century21 probably coz of all the negative impact they left. In their reply they try to distance themselves from the original agency. But I reviewed the original agency before they changed their name. They complain about negative impact on “innocent” parties lol what about u sending ur huge handymen to threaten the tenants? Or when u shutdown the electricity to intimidate the tenants? And only returning it after the electricity company threatened legal action against ur thugs. Or when u left the house without running water for two weeks? Innocent indeed. Nothing more than thugs for hire by landlords to abuse, threaten, intimidate, and take advantage of tenants. The house was finally labeled unsuitable for habitat by the council. No wonder u changed ur name. If u want to avoid negative reviews then stop ur thuggery, apologize, rebuild ur reputation as honest ppl and move on.
Dorian · 31 August 2023
Agent replied
We are Century 21 Ilford. We am sorry for your troubles, however we must point out that we have never dealt with you. We believe you have reviewed the wrong Agency. We started our Century 21 Ilford office in September 2017. You may be referring to the previous company that had operated as Century 21 Ilford. This company is no longer a part of the Century 21 Network. If you need further confirmation please feel free to contact us on 03339002121. In the meantime, please alter or detract your review accordingly.
We take this opportunity to point out that such negative reviews can have a detrimental impact, especially if pointed towards an innocent party. It is our hope that in future you will ensure that all facts are corroborated and accurate before posting.
★★★★★ 5/5
GoogleMy experience with Century 21 Ilford has been amazing right from the first second I enquired. They are quick, and efficient, and go above and beyond to be helpful. Ali Ashjar constantly went out of his way to keep myself and my friend in the loop, showing us properties that matched our needs. We have found our perfect home thanks to him.
10 on 10 services 👍🏻
Abdul · 20 March 2022
★★★★★ 1/5
GoogleHave tried to rent a flat with them but just messed me around . Was waiting for 2 weeks and in the end they told me the landlord is not happy with my application. However the guy who was assisting me with the application, Ali , showed me another property . We have agreed for that one , and he said I need to transfer the amount for 1 month deposit in advance. Ok , I ve done it . After 1 week he is calling me and saying that the landlord will compare more offers so I have to wait . After all this waste of time I required my deposit back and already 1 week passed and didn’t get it . I am calling them but no answer, really unserious and unprofessional estate agency in head with Ali what will mess you around . Don’t recommend this estate agency , unless you want to lose your money and time ! Very disappointed ((NegativeResponsiveness, Quality, Professionalism
Doris · 22 June 2021
Agent replied · 21 June 2024
Hi Dorin:
We understand your frustration and can only apologise. We know that you needed a property urgently and we tried to help by showing multiple options. Unfortunately on each occasion the Landlord decided on a different option. Please be aware that Landlords are now extremely careful in choosing Tenants, especially given what's been happening in 2020 with Covid 19 restrictions and Tenants misusing Government and Court protections.
Having said this we empathise fully and apologise sincerely. I will contact you today to discuss this further.
Sincerely,
Century 21 Ilford
★★★★★ 5/5
GoogleVery reliable to the customers and very supportive.
Mallela · 20 October 2025
Agent replied · 20 March 2026
Thank you, Sushanth! We’re thrilled to hear you had a positive experience. Your kind words motivate us to keep delivering reliable and supportive service!
Kind regards,
Steed Estates
★★★★★ 1/5
GoogleHave tried to rent a flat with them but just messed me around . Was waiting for 2 weeks and in the end they told me the landlord is not happy with my application. However the guy who was assisting me with the application, Ali , showed me another property . We have agreed for that one , and he said I need to transfer the amount for 1 month deposit in advance. Ok , I ve done it . After 1 week he is calling me and saying that the landlord will compare more offers so I have to wait . After all this waste of time I required my deposit back and already 1 week passed and didn’t get it . I am calling them but no answer, really unserious and unprofessional estate agency in head with Ali what will mess you around . Don’t recommend this estate agency , unless you want to lose your money and time ! Very disappointed ((
Proper · 20 March 2021
Agent replied · 20 March 2026
Hi Dorin:
We understand your frustration and can only apologise. We know that you needed a property urgently and we tried to help by showing multiple options. Unfortunately on each occasion the Landlord decided on a different option. Please be aware that Landlords are now extremely careful in choosing Tenants, especially given what's been happening in 2020 with Covid 19 restrictions and Tenants misusing Government and Court protections.
Having said this we empathise fully and apologise sincerely. I will contact you today to discuss this further.
Sincerely,
Century 21 Ilford
★★★★★ 5/5
GoogleLove the customer service from Century 21 Ilford. They are great team and have helped with the sale of my property I am very pleased and would definitely recommend to friends and family. Thanks to Arfan and Ali for their help. I was very nervous speaking to these two guys they have made me ever so comfortable with the sale. Thank you Century 21 Ilford.
Sam · 20 March 2020
★★★★★ 1/5
GoogleCustomer service is awful.
I got confirmation by email as attached copy to view the property. I was just on the way to view the property, I received call from office just 10 - 15 min before, they said we don't have keys.When i mentioned i received confirmation email, the guy said, THESE KIND OF EMAIL WE SEND TO EVERYBODY. Such a time WASTERS.
I have seen this kind of SERVICE for the first time.
Very disappointed.
Goldy · 20 March 2021
Agent replied
Mr Singh:
At Century 21 Ilford we prioritise Customer Satisfaction and always aim to achieve high standards. In our endeavours we try to act professionally and honestly at all times.
After analysing the issue we have found your review to be misleading and without merit.
The property in question is still undergoing refurbishment. As such the keys are still with the Landlord. When you were booked to view the property you were informed of this. You were also informed that we would confirm the final appointment once we'd received the Landlord's approval. We explained that we would contact you this morning with the final confirmation. The email that had been sent to you was a generic information email detailing the property and its address. After your conversation this morning it became clear that there had been a misunderstanding.
Having said this we apologise for any inconvenience caused by this misunderstanding and will make efforts to ensure such misunderstandings do not happen in the future.
I will contact you asap to see whether we can resolve your grievances.
Regards,
Century 21 Ilford
★★★★★ 5/5
GoogleHuge thanks to Ali for Everything
Deepak · 4 April 2025
★★★★★ 4/5
Googlevery cooperative employee, and give different options all the time.
they respond quickly about any concern..
I'd like to really thank Ali in specific as I witnessed his sincerity and dedication to his work.
Maha · 25 November 2023
★★★★★ 1/5
GoogleI found it absolutely unprofessional to advertise the neighbouring house instead of actual property just because it looks better in the picture. We haven’t received any confirmation details for the viewing and were not told that the property we wanted to see is occupied by the landlord who will provide viewing fo us. I called the office number immdetialy to clarify the street number of the property but no one has ever picked up my number.
Denisa · 20 March 2020
Agent replied
Hi Denisa. We are sorry that you have had a bad experience. Century 21 Ilford take our public reputation very seriously. We always try and be transparent and straight forward in our dealings. I have discussed the matter with our staff this morning, and officially respond as follows:
1. You are correct that the exterior photo was that of the property adjacent. However, both properties are owned by the same owner. All other aspects of the advertising exactly illustrate the property as it is, even the floor plan.
2. It was explained to you when you enquired that the self-contained Studio Flat was located on the second floor, and was within the house owned by the owner.
3. When you spoke with our agent, you stated that you needed to confirm the viewing with your husband. You did not call back. This is why your viewing was not officially booked onto the system.
4. I have looked though our phone logs and can see that we received multiple calls on Saturday afternoon. Our office closes at 1pm. Missed calls are usually responded to first thing on Monday morning.
Having said this, Century 21 Ilford apologies for any confusion or inconvenience caused.
★★★★★ 5/5
GoogleI would highly recommend Hussain from Century21, I've never seen such an amazing enthusiastic agent ever in my life!! & I've dealt with plenty of different agents throughout a lifetime. Although the property I've enquired about was no longer available, I've been dazzled with how transparent his services was best of wishes I hope you go far.
Abdi · 20 March 2020
★★★★★ 5/5
GoogleAgent Ali is very helpful and clarified all the things.
He is very calm and you will get all the answers for your questions. Thanks to Century 21. Highly recommended.
Ravi · 20 March 2022
★★★★★ 1/5
GoogleWasted my 7 months . Found property with these agents , everything went smoothly in beginning. Amount of pressure I had from them to compete it was crazy .
Went to see the property with my parents and was totally refused by tenants at …
Sobia · 22 April 2022
Agent replied · 20 March 2026
Excuse the delay in responding to this 1 start review.
You have reviewed the wrong agency. We do not know you and have never dealt with … More
★★★★★ 5/5
GoogleCentury 21 , the place you must go if u need to rent or buy a new house , the house you dream about , I can’t explain how great the service has been there . Many thanks to Mr. Ashjar who helped me find the perfect house. He was always there when you needed something . I was looking for a house for about 2 months and couldn’t get nothing due to the lack of other agencies or agents from different companies .With Mr. Ashjar I sorted everything out in a week time .
5 stars ⭐️ Very well deserved .
Thank you !
Cosmin · 20 March 2021
★★★★★ 1/5
GoogleWorse than ever. Never listen to the tenants if any problem. Problem in the house water leaking called many times email as well but did not took any action. Finally stopped paying rent for few months than they sent someone to fix
Arsal · 12 March 2022
Agent replied
Hi Arsal:
You have reviewed the wrong agency. We do not know who you are or what you are referring to. May I remind you that leaving an incorrect review to the wrong company is irresponsible and damaging.
For the record Century 21 Ilford always acts promptly when dealing with tenancy issues.
Respectfully,
Century 21 Ilford
★★★★★ 5/5
GoogleI have been with Century 21 for several years and am very happy with their service. Arfan is attentive, reliable and always responds to your individual needs. I don't even contemplate looking elsewhere!
A · 15 April 2019
★★★★★ 5/5
GoogleBest estate agent in town Ali has been very helpful
Highly recommended
Aamir · 20 March 2023
★★★★★ 5/5
GoogleI am so appreciative that I was able to locate a company that met my needs in such a professional manner. Throughout the entire transition of relocating and searching, you were supportive and understanding. My new home is great and fits my …
Ryan · 22 April 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
